Consumer engagement in the tourism industry: new trends and implications for research

References

• Alrawadieh, Z., Prayag, G., Alrawadieh, Z., & Alsalameen, M. (2019). Self-identification with a heritage tourism site, visitors’ engagement and destination loyalty: The mediating effects of overall satisfaction. The Service Industries Journal, 1–18. doi: 10.1080/02642069.2018.1564284
   Web of Science ®Google Scholar
• Bayighomog, S. W., & Araslı, H. (2019). Workplace spirituality – customer engagement nexus: The mediated role of spiritual leadership on customer–oriented boundary–spanning behaviors. The Service Industries Journal, 1–25. doi: 10.1080/02642069.2019.1570153
   Web of Science ®Google Scholar
• Bergel, M., & Brock, C. (2019). Visitors’ loyalty and price perceptions: The role of customer engagement. The Service Industries Journal, 1–15. doi: 10.1080/02642069.2019.1579798
   Web of Science ®Google Scholar
• Bore, I., Rutherford, C., Glasgow, S., Taheri, B., & Antony, J. (2017). A systematic literature review on eWOM in the hotel industry: Current trends and suggestions for future research. Hospitality & Society, 7(1), 63–85. doi: 10.1386/hosp.7.1.63_1
   Web of Science ®Google Scholar
• Brodie, R. J., Hollebeek, L. D., Jurić, B., & Ilić, A. (2011). Customer engagement: Conceptual domain. Fundamental Propositions, and Implications for Research. Journal of Service Research, 14(3), 252–271.
   Web of Science ®Google Scholar
• Bryce, D., Curran, R., O’Gorman, K., & Taheri, B. (2015). Visitors’ engagement and authenticity: Japanese heritage consumption. Tourism Management, 46, 571–581. doi: 10.1016/j.tourman.2014.08.012
   Web of Science ®Google Scholar
• Cordina, R., Gannon, M. J., & Croall, R. (2018). Over and over: Local fans and spectator sport tourist engagement. The Service Industries Journal, 1–19. doi: 10.1080/02642069.2018.1534962
   Web of Science ®Google Scholar
• Curran, R., Baxter, I. W. F., Collinson, E., Gannon, M. J., Lochrie, S., Taheri, B., … Yalinay, O. (2018). The traditional marketplace: Serious leisure and recommending authentic travel. The Service Industries Journal, 38, 1116–1132. doi: 10.1080/02642069.2018.1432603
   Web of Science ®Google Scholar
• Dowell, D., Garrod, B., & Turner, J. (2019). Understanding value creation and word-of-mouth behaviour at cultural events. The Service Industries Journal, 1–21. doi: 10.1080/02642069.2019.1568997
   Web of Science ®Google Scholar
• Glas, D. F., Kanae, W., Shiomi, M., Kanda, T., Ishiguro, H., & Hagita, N. (2017). Personal greetings: Personalizing robot utterances based on novelty of observed behavior. Journal of Service Research, 9(2), 181–198.
   Google Scholar
• Hollebeek, L. D., Shrivastava, R. K., & Chen, T. (2019). S-D logic–informed customer engagement: Integrative framework, revised fundamental propositions, and application to CRM. Journal of the Academy of Marketing Science, 47(3), 161–185. doi: 10.1007/s11747-016-0494-5
   Web of Science ®Google Scholar
• Huang, S., & Choi, C. H.-S. (2019). Developing and validating a multidimensional tourist engagement scale (TES). The Service Industries Journal, 1–29. doi: 10.1080/02642069.2019.1576641
   Web of Science ®Google Scholar
• Ingram, C., Caruana, R., & McCabe, S. (2017). PARTicipative inquiry for tourist experience. Annals of Tourism Research, 65, 13–24. doi: 10.1016/j.annals.2017.04.008
   Web of Science ®Google Scholar
• Jaakkola, E., & Alexander, M. (2014). The role of customer engagement behaviour in value co-creation: A service system perspective. Journal of Service Research, 15, 247–261. doi: 10.1177/1094670514529187
   Web of Science ®Google Scholar
• Kesgin, M., & Murthy, R. S. (2018). Consumer engagement: The role of social currency in online reviews. The Service Industries Journal, 1–28. doi: 10.1080/02642069.2018.1553237
   Web of Science ®Google Scholar
• Pansari, A., & Kumar, V. (2017). Customer engagement: The construct, antecedents, and consequences. Journal of Academy of Marketing Science, 45, 294–311. doi: 10.1007/s11747-016-0485-6
   Web of Science ®Google Scholar
• Rasoolimanesh, S. M., Noor, S. M., Schuberth, F., & Jaafar, M. (2019). Investigating the effects of tourist engagement on satisfaction and loyalty. The Service Industries Journal, 1–16. doi: 10.1080/02642069.2019.1570152
   Web of Science ®Google Scholar
• Rather, R. A., Hollebeek, L. D., & Islam, J. U. (2019). Tourism-based customer engagement: The construct, antecedents, and consequences. The Service Industries Journal, 1–22. doi: 10.1080/02642069.2019.1570154
   Web of Science ®Google Scholar
• Taheri, B., Coelho, F. J., Sousa, C. M. P., & Evanschitzky, H. (2017). Mood regulation, customer participation, and customer value creation in hospitality services. International Journal of Contemporary Hospitality Management, 29(12), 3063–3081. doi: 10.1108/IJCHM-07-2016-0389
   Web of Science ®Google Scholar
• Taheri, B., Gannon, M. J., Cordina, R., & Lochrie, S. (2018). Measuring host sincerity: Scale development and validation. International Journal of Contemporary Hospitality Management, 30, 2752–2772. doi: 10.1108/IJCHM-08-2017-0535
   Web of Science ®Google Scholar
• Taheri, B., Jafari, A., & O’Gorman, K. (2014). Keeping your audience: Presenting a visitor engagement scale. Tourism Management, 42, 321–329. doi: 10.1016/j.tourman.2013.12.011
   Web of Science ®Google Scholar
• Venkatesan, R. (2017). Executing on a customer engagement strategy. Journal of Academy of Marketing Science, 45, 289–293. doi: 10.1007/s11747-016-0513-6
   Web of Science ®Google Scholar