The Service Industries Journal, Volume 39, Issue 7-8 (2019)

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The Service Industries Journal, Volume 39, Issue 7-8 (2019)

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Consumer Engagement in the Tourism Industry: New Trends and Implications for Research

Editorial

Editorial
Consumer engagement in the tourism industry: new trends and implications for research
Babak Taheri, Sameer Hosany & Levent Altinay
Pages: 463-468
Published online: 05 Apr 2019
First Page PreviewforConsumer engagement in the tourism industry: new trends and implications for research | Full Text | References | PDF (454.7 KB) | EPUB
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Articles

Article
Developing and validating a multidimensional tourist engagement scale (TES)
Shuyue Huang & Hwan-Suk Chris Choi
Pages: 469-497
Published online: 07 Feb 2019
AbstractforDeveloping and validating a multidimensional tourist engagement scale (TES) | Full Text | References | PDF (2.3 MB) | EPUB | Supplemental
  • 2173 Views
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Article
Understanding value creation and word-of-mouth behaviour at cultural events
David Dowell, Brian Garrod & Jennifer Turner
Pages: 498-518
Published online: 22 Jan 2019
AbstractforUnderstanding value creation and word-of-mouth behaviour at cultural events | Full Text | References | PDF (1.4 MB) | EPUB
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Article
Tourism-based customer engagement: the construct, antecedents, and consequences
Raouf Ahmad Rather, Linda D. Hollebeek & Jamid Ul Islam
Pages: 519-540
Published online: 01 Feb 2019
AbstractforTourism-based customer engagement: the construct, antecedents, and consequences | Full Text | References | PDF (1.8 MB) | EPUB
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Article
Self-identification with a heritage tourism site, visitors’ engagement and destination loyalty: the mediating effects of overall satisfaction
Ziad Alrawadieh, Girish Prayag, Zaid Alrawadieh & Motasem Alsalameen
Pages: 541-558
Published online: 04 Jan 2019
AbstractforSelf-identification with a heritage tourism site, visitors’ engagement and destination loyalty: the mediating effects of overall satisfaction | Full Text | References | PDF (1.7 MB) | EPUB
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Article
Investigating the effects of tourist engagement on satisfaction and loyalty
S. Mostafa Rasoolimanesh, Shuhaida Md Noor, Florian Schuberth & Mastura Jaafar
Pages: 559-574
Published online: 24 Jan 2019
AbstractforInvestigating the effects of tourist engagement on satisfaction and loyalty | Full Text | References | PDF (1.3 MB) | EPUB
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Article
Visitors’ loyalty and price perceptions: the role of customer engagement
Maxi Bergel & Christian Brock
Pages: 575-589
Published online: 15 Feb 2019
AbstractforVisitors’ loyalty and price perceptions: the role of customer engagement | Full Text | References | PDF (1.2 MB) | EPUB
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Article
Over and over: local fans and spectator sport tourist engagement
Renzo Cordina, Martin Joseph Gannon & Ross Croall
Pages: 590-608
Published online: 19 Oct 2018
AbstractforOver and over: local fans and spectator sport tourist engagement | Full Text | References | PDF (1.6 MB) | EPUB
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Article
Consumer engagement: the role of social currency in online reviews
Muhammet Kesgin & Rajendran S. Murthy
Pages: 609-636
Published online: 05 Dec 2018
AbstractforConsumer engagement: the role of social currency in online reviews | Full Text | References | PDF (2.2 MB) | EPUB
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Article
Workplace spirituality – customer engagement Nexus: the mediated role of spiritual leadership on customer–oriented boundary–spanning behaviors
Steven W. Bayighomog & Hüseyin Araslı
Pages: 637-661
Published online: 24 Jan 2019
AbstractforWorkplace spirituality – customer engagement Nexus: the mediated role of spiritual leadership on customer–oriented boundary–spanning behaviors | Full Text | References | PDF (1.9 MB) | EPUB
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