References
- Alhouti, S., Johnson, C. M., & Holloway, B. B. (2016). Corporate social responsibility authenticity: Investigating its antecedents and outcomes. Journal of Business Research, 69(3), 1242–1249. https://doi.org/10.1016/j.jbusres.2015.09.007
- Alvarado-Herrerra, A., Bigne, E., Aldas-Manzano, J., & Curras-Perez, R. (2017). A scale for measuring consumer perceptions of corporate social responsibility following the sustainable development paradigm. Journal of Business Ethics, 140(2), 243–262. https://doi.org/10.1007/s10551-015-2654-9
- Anderson, J. C., & Gerbing, D. W. (1992). Assumption and comparative strengths of the two-step approach: Comment on Fornell and Yi. Sociological Methods & Research, 20(3), 321–333. https://doi.org/10.1177/0049124192020003002
- Appannan, S., Doraisamy, B., & Hui, T. X. (2013). Customer perception on service quality of commercial banks. A case study in Penang, Malaysia. Academic Research in International, 4(5), 459–468.
- Bagozzi, R. P., & Yi, Y. (1990). Assessing method variance in multitrait-multimethod matrices: The case of self-reported affect and perceptions at work. Journal of Applied Psychology, 75(5), 547–560. https://doi.org/10.1037/0021-9010.75.5.547
- Basu, K., & Palazzo, G. (2008). Corporate social responsibility: A process model of sensemaking. Academy of Management Review, 33(1), 122–136. https://doi.org/10.5465/amr.2008.27745504
- Bolton, R. N., & Drew, J. H. (1994). Linking customer satisfaction to service operations and outcomes. Service Quality: New Directions in Theory and Practice, 3(2), 173–200. https://doi.org/10.4135/9781452229102.n8
- Bridges, E., Schramm, M., & Roy, A. (2019). Consumer choices among service brands offering ethical attributes. The Service Industries Journal, 39(15-16), 1167–1189. https://doi.org/10.1080/02642069.2018.1502752
- Broniarczyk, S. M., & Alba, J. W. (1994). The role of consumers’ intuitions in inference making. Journal of Consumer Research, 21(3), 393–407. https://doi.org/10.1086/209406
- Carroll, A. B. (1999). Corporate social responsibility: Evolution of a definitional construct. Business and Society, 38(3), 268–295. https://doi.org/10.1177/000765039903800303
- Caruana, A. (2002). Service loyalty: The effects of service quality and the mediating role of customer satisfaction. European Journal of Marketing, 36(7/8), 811–828. https://doi.org/10.1108/03090560210430818
- Charlton, A. B., & Cornwell, T. B. (2019). Authenticity in horizontal marketing partnerships: A better measure of brand compatibility. Journal of Business Research, 100, 279–298. https://doi.org/10.1016/j.jbusres.2019.03.054
- Chernev, A., & Blair, S. (2015). Doing well by doing good: The benevolent halo of corporate social responsibility. Journal of Consumer Research, 41(6), 1412–1425. https://doi.org/10.1086/680089
- Christodoulides, G., & Michaelidou, N. (2010). Shopping motives as antecedents of e-satisfaction and e-loyalty. Journal of Marketing Management, 27(1-2), 181–197. https://doi.org/10.1080/0267257X.2010.489815
- El-Adly, M. I. (2019). Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty. Journal of Retailing and Consumer Services, 50, 322–332. https://doi.org/10.1016/j.jretconser.2018.07.007
- Ferrell, O. C., Harrison, D. E., Ferrell, L., & Hair, J. F. (2019). Business ethics, corporate social responsibility, and brand attitudes: An exploratory study. Journal of Business Research, 95, 491–501. https://doi.org/10.1016/j.jbusres.2018.07.039
- Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.1177/002224378101800104
- Gallup Poll. (2019). Honesty/ethics in professions. https://news.gallup.com/poll/1654/honesty-ethics-professions.aspx
- Gao, Y., & Mattila, A. S. (2014). Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive. International Journal of Hospitality Management, 42, 20–31. https://doi.org/10.1016/j.ijhm.2014.06.003
- Giovanis, A. N., & Athanasopoulou, P. (2018). Consumer-brand relationships and brand loyalty in technology-mediated services. Journal of Retailing and Consumer Services, 40, 287–294. https://doi.org/10.1016/j.jretconser.2017.03.003
- Godfrey, P. C. (2005). The relationship between corporate philanthropy and shareholder wealth: A risk management perspective. Academy of Management Review, 30(4), 777–798. https://doi.org/10.5465/amr.2005.18378878
- Gould-Williams, J. S., Mostafa, A. M. S., & Bottomley, P. (2015). Public service motivation and employee outcomes in the Egyptian public sector: Testing the mediating effect of person-organization fit. Journal of Public Administration Research and Theory, 25(2), 597–622. https://doi.org/10.1093/jopart/mut053
- Grönroos, C. (1984). A service quality model and its marketing implications. European Journal of Marketing, 18(4), 36–44. https://doi.org/10.1108/EUM0000000004784
- Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (1998). Multivariate data analysis. Prentice Hall.
- Harvard Ed. Magazine. (2018). Student activism 2.0: A look back at the history of student activism and whether today’s protesters are making a difference. https://www.gse.harvard.edu/news/ed/18/08/student-activism-20
- He, H., & Li, Y. (2011). CSR and service brand: The mediating effect of brand identification and moderating effect of service quality. Journal of Business Ethics, 100(4), 673–688. https://doi.org/10.1007/s10551-010-0703-y
- Hemsley-Brown, J., & Alnawas, I. (2016). Service quality and brand loyalty: The mediation effect of brand passion, brand affection and self-brand connection. International Journal of Contemporary Hospitality Management, 28(12), 2771–2794. https://doi.org/10.1108/IJCHM-09-2015-0466
- Homburg, C., & Giering, A. (2001). Personal characteristics as moderators of the relationship between customer satisfaction and loyalty: An empirical analysis. Psychology & Marketing, 18(1), 43–66. https://doi.org/10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I
- Howell, D. C. (2007). Statistical methods for psychology (6th ed.). Thomson Wedsworth.
- Iglesias, O., Markovic, S., & Rialp, J. (2019). How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy. Journal of Business Research, 96, 343–354. https://doi.org/10.1016/j.jbusres.2018.05.043
- Janssen, J., & Laatz, W. (2013). Statistische Datenanalyse mit SPSS für Windows: Eine anwendungsorientierte Einführung in das Basissystem version 8 und das Modul Exakte tests. Springer-Verlag.
- Jin, C. H., & Lee, J. Y. (2019). The halo effect of CSR activity: Types of CSR activity and negative information effects. Sustainability, 11(7), 2067. https://doi.org/10.3390/su11072067
- Joo, S., Miller, E. G., & Fink, J. S. (2019). Consumer evaluations of CSR authenticity: Development and validation of a multidimensional CSR authenticity scale. Journal of Business Research, 98, 236–249. https://doi.org/10.1016/j.jbusres.2019.01.060
- Jöreskog, K. G., & Sörbom, D. (1993). LISREL 8: Structural equation modeling with the SIMPLIS command language. Scientific Software International.
- Jung, S., Kim, J. H., Kang, K. H., & Kim, B. (2018). Internationalization and corporate social responsibility in the restaurant industry: Risk perspective. Journal of Sustainable Tourism, 26(7), 1105–1123. https://doi.org/10.1080/09669582.2017.1421201
- Katz-Gerro, T., Greenspan, I., Handy, F., & Lee, H. Y. (2017). The relationship between value types and environmental behaviour in four countries: Universalism, benevolence, conformity and biospheric values revisited. Environmental Values, 26(2), 223–249. https://doi.org/10.3197/096327117X14847335385599
- Kelley, H. H., & Michela, J. L. (1980). Attribution theory and research. Annual Review of Psychology, 31(1), 457–501. https://doi.org/10.1146/annurev.ps.31.020180.002325
- Kim, E., & Ham, S. (2016). Restaurants’ disclosure of nutritional information as a corporate social responsibility initiative: Customers’ attitudinal and behavioral responses. International Journal of Hospitality Management, 55, 96–106. https://doi.org/10.1016/j.ijhm.2016.02.002
- Kim, M., Pennington-Gray, L., & Kim, J. (2020). Corporate social responsibility as a determinant of long-term orientation. The Service Industries Journal, 40(3-4), 243–267. https://doi.org/10.1080/02642069.2018.1450871
- Kim, M. S., & Stepchenkova, S. (2019). Altruistic values and environmental knowledge as triggers of pro-environmental behavior among tourists. Current Issues in Tourism. Advance online publication. https://doi.org/10.1080/13683500.2019.1628188
- Lamin, A., & Zaheer, S. (2012). Wall Street vs. Main Street: Firm strategies for defending legitimacy and their impact on different stakeholders. Organization Science, 23(1), 47–66. https://doi.org/10.1287/orsc.1100.0631
- Lee, Y. K., Kim, S., Kim, M. S., & Choi, J. G. (2014). Antecedents and interrelationships of three types of pro-environmental behavior. Journal of Business Research, 67(10), 2097–2105. https://doi.org/10.1016/j.jbusres.2014.04.018
- Lee, S., Winterich, K. P., & Ross, Jr., W. T. (2014). I’m moral, but I won’t help you: The distinct roles of empathy and justice in donations. Journal of Consumer Research, 41(3), 678–696. https://doi.org/10.1086/677226
- Lin-Hi, N., & Blumberg, I. (2018). The link between (not) practicing CSR and corporate reputation: Psychological foundations and managerial implications. Journal of Business Ethics, 150(1), 185–198. https://doi.org/10.1007/s10551-016-3164-0
- Liu, M. T., Wong, I. A., Shi, G., Chu, R., & Beock, J. L. (2014). The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference. Journal of Services Marketing, 28(3), 181–194. https://doi.org/10.1108/JSM-09-2012-0171
- Markovic, S., Iglesias, O., Singh, J. J., & Sierra, V. (2018). How does the perceived ethicality of corporate services brands influence loyalty and positive word-of-mouth? Analyzing the roles of empathy, affective commitment, and perceived quality. Journal of Business Ethics, 148(4), 721–740. https://doi.org/10.1007/s10551-015-2985-6
- Martínez, P., & Nishiyama, N. (2019). Enhancing customer-based brand equity through CSR in the hospitality sector. International Journal of Hospitality & Tourism Administration, 20(3), 329–353. https://doi.org/10.1080/15256480.2017.1397581
- Martínez, P., Pérez, A., & Rodríguez del Bosque, I. (2013). Measuring corporate social responsibility in tourism: Development and validation of an efficient measurement scale in the hospitality industry. Journal of Travel & Tourism Marketing, 30(4), 365–385. https://doi.org/10.1080/10548408.2013.784154
- Mazutis, D. D., & Slawinski, N. (2015). Reconnecting business and society: Perceptions of authenticity in corporate social responsibility. Journal of Business Ethics, 131(1), 137–150. https://doi.org/10.1007/s10551-014-2253-1
- Mellahi, K., & Harris, L. C. (2016). Response rates in business and management research: An overview of current practice and suggestions for future direction. British Journal of Management, 27(2), 426–437. https://doi.org/10.1111/1467-8551.12154
- Mussol, S., Aurier, P., & de Lanauze, G. S. (2019). Developing in-store brand strategies and relational expression through sales promotions. Journal of Retailing and Consumer Services, 47, 241–250. https://doi.org/10.1016/j.jretconser.2018.11.020
- Napoli, J., Dickinson-Delaporte, S., & Beverland, M. B. (2016). The brand authenticity continuum: Strategic approaches for building value. Journal of Marketing Management, 32(13-14), 1201–1229. https://doi.org/10.1080/0267257X.2016.1145722
- Nisbett, R. E., & Wilson, T. D. (1977). The halo effect: Evidence for unconscious alteration of judgments. Journal of Personality and Social Psychology, 35(4), 250–256. https://doi.org/10.1037/0022-3514.35.4.250
- Oyedele, A., & Simpson, P. M. (2018). Streaming apps: What consumers value. Journal of Retailing and Consumer Services, 41, 296–304. https://doi.org/10.1016/j.jretconser.2017.04.006
- Park, E., Kim, K. J., & Kwon, S. J. (2017). Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust. Journal of Business Research, 76, 8–13. https://doi.org/10.1016/j.jbusres.2017.02.017
- Peterson, R. A., & Merunka, D. R. (2014). Convenience samples of college students and research reproducibility. Journal of Business Research, 67(5), 1035–1041. https://doi.org/10.1016/j.jbusres.2013.08.010
- Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879
- Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of Management, 12(4), 531–544. https://doi.org/10.1177/014920638601200408
- Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3), 879–891. https://doi.org/10.3758/BRM.40.3.879
- PWC. (2016). Redefining business success in a changing world: CEO survey. https://www.pwc.com/gx/en/ceo-survey/2016/landing-page/pwc-19th-annual-global-ceo-survey.pdf
- Rahman, I., & Reynolds, D. (2019). The influence of values and attitudes on green consumer behavior: A conceptual model of green hotel patronage. International Journal of Hospitality & Tourism Administration, 20(1), 47–74. https://doi.org/10.1080/15256480.2017.1359729
- Rokeach, M. (1968). Beliefs, attitudes, and values. Jossey Bass.
- Sánchez, M., López-Mosquera, N., Lera-López, F., & Faulin, J. (2018). An extended planned behavior model to explain the willingness to pay to reduce noise pollution in road transportation. Journal of Cleaner Production, 177, 144–154. https://doi.org/10.1016/j.jclepro.2017.12.210
- Schaefer, S. D., Terlutter, R., & Diehl, S. (2019). Is my company really doing good? Factors influencing employees’ evaluation of the authenticity of their company’s corporate social responsibility engagement. Journal of Business Research, 101, 128–143. https://doi.org/10.1016/j.jbusres.2019.03.030
- Schwartz, S. H. (2003). A proposal for measuring value orientations across nations. Questionnaire Package of the European Social Survey, 259–290.
- Serazio, M. (2017). Branding politics: Emotion, authenticity, and the marketing culture of American political communication. Journal of Consumer Culture, 17(2), 225–241. https://doi.org/10.1177/1469540515586868
- Serra-Cantallops, A., Peña-Miranda, D. D., Ramón-Cardona, J., & Martorell-Cunill, O. (2018). Progress in research on CSR and the hotel industry (2006–2015). Cornell Hospitality Quarterly, 59(1), 15–38. https://doi.org/10.1177/1938965517719267
- Shu, C., Zhou, K. Z., Xiao, Y., & Gao, S. (2016). How green management influences product innovation in China: The role of institutional benefits. Journal of Business Ethics, 133(3), 471–485. https://doi.org/10.1007/s10551-014-2401-7
- Sinthupundaja, J., Chiadamrong, N., & Kohda, Y. (2019). Internal capabilities, external cooperation and proactive CSR on financial performance. The Service Industries Journal, 39(15-16), 1099–1122. https://doi.org/10.1080/02642069.2018.1508459
- Skilton, P. F., & Purdy, J. M. (2017). Authenticity, power, and pluralism: A framework for understanding stakeholder evaluations of corporate social responsibility activities. Business Ethics Quarterly, 27(1), 99–123. https://doi.org/10.1017/beq.2016.60
- Song, H., Wang, J., & Han, H. (2019). Effect of image, satisfaction, trust, love, and respect on loyalty formation for name-brand coffee shops. International Journal of Hospitality Management, 79, 50–59. https://doi.org/10.1016/j.ijhm.2018.12.011
- Tabachnick, B. G., & Fidell, L. S. (2007). Using multivariate statistics (5th ed.). Allyn and Bacon.
- Taheri, B., Gannon, M. J., & Kesgin, M. (2019). Visitors’ perceived trust in sincere, authentic, and memorable heritage experiences. The Service Industries Journal. Advance online publication. https://doi.org/10.1080/02642069.2019.1642877
- Verma, V. K., Chandra, B., & Kumar, S. (2019). Values and ascribed responsibility to predict consumers’ attitude and concern towards green hotel visit intention. Journal of Business Research, 96, 206–216. https://doi.org/10.1016/j.jbusres.2018.11.021
- Vinzenz, F., Priskin, J., Wirth, W., Ponnapureddy, S., & Ohnmacht, T. (2019). Marketing sustainable tourism: The role of value orientation, well-being and credibility. Journal of Sustainable Tourism, 27(11), 1663–1685. https://doi.org/10.1080/09669582.2019.1650750
- Wagner, M. (2011). Corporate performance implications of extended stakeholder management: New insights on mediation and moderation effects. Ecological Economics, 70(5), 942–950. https://doi.org/10.1016/j.ecolecon.2010.12.010
- Wagner, T., Lutz, R. J., & Weitz, B. A. (2009). Corporate hypocrisy: Overcoming the threat of inconsistent corporate social responsibility perceptions. Journal of Marketing, 73(6), 77–91. https://doi.org/10.1509/jmkg.73.6.77
- Walsh, G., Schaarschmidt, M., & Ivens, S. (2018). Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value. Journal of Service Management, 29(4), 680–702. https://doi.org/10.1108/JOSM-08-2017-0211
- Wang, L., & Juslin, H. (2011). The effects of value on the perception of corporate social responsibility implementation: A study of Chinese youth. Corporate Social Responsibility and Environmental Management, 18(4), 246–262. https://doi.org/10.1002/csr.250
- Wang, Y., Shi, S., Chen, Y., & Gursoy, D. (2019). An examination of market orientation and environmental marketing strategy: The case of Chinese firms. The Service Industries Journal, 39(15-16), 1046–1071. https://doi.org/10.1080/02642069.2018.1551370
- Wei, W., Kim, G., Miao, L., Behnke, C., & Almanza, B. (2018). Consumer inferences of corporate social responsibility (CSR) claims on packaged foods. Journal of Business Research, 83, 186–201. https://doi.org/10.1016/j.jbusres.2017.10.046
- Ye, S., Xiao, H., & Zhou, L. (2018). Commodification and perceived authenticity in commercial homes. Annals of Tourism Research, 71, 39–53. https://doi.org/10.1016/j.annals.2018.05.003
- Yoo, M., Berezan, O., & Krishen, A. S. (2018). Do members want the bells and whistles? Understanding the effect of direct and partner benefits in hotel loyalty programs. Journal of Travel & Tourism Marketing, 35(8), 1058–1070. https://doi.org/10.1080/10548408.2018.1473191
- Youn, H., Lee, K., & Lee, S. (2018). Effects of corporate social responsibility on employees in the casino industry. Tourism Management, 68, 328–335. https://doi.org/10.1016/j.tourman.2018.03.018
- Zollo, L., Yoon, S., Rialti, R., & Ciappei, C. (2018). Ethical consumption and consumers’ decision making: The role of moral intuition. Management Decision, 56(3), 692–710. https://doi.org/10.1108/MD-10-2016-0745