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Articles

Determinants and consequences of trust in AI-based customer service chatbots

基于人工智能的客户服务聊天机器人信任的决定因素和后果

ORCID Icon, ORCID Icon, &
Pages 642-675 | Received 21 Mar 2022, Accepted 03 Jan 2023, Published online: 10 Mar 2023

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