744
Views
0
CrossRef citations to date
0
Altmetric
Articles

ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce

ChatGPT驱动的聊天机器人作为绿色使者:电子商务中可持续消费主义的创新路径

ORCID Icon, ORCID Icon, & ORCID Icon
Pages 173-217 | Received 11 Jul 2023, Accepted 30 Oct 2023, Published online: 06 Dec 2023

References

  • Abbasi, M., & El Hanandeh, A. (2016). Forecasting municipal solid waste generation using artificial intelligence modelling approaches. Waste Management, 56, 13–22. https://doi.org/10.1016/j.wasman.2016.05.018
  • AbuShanab, E., & Pearson, J. M. (2007). Internet banking in Jordan: The unified theory of acceptance and use of technology (UTAUT) perspective. Journal of Systems and Information Technology, 9(1), 78–97. https://doi.org/10.1108/13287260710817700
  • Abu-Taieh, E. M., AlHadid, I., Abu-Tayeh, S., Masa’deh, R. e., Alkhawaldeh, R. S., Khwaldeh, S., & Alrowwad, A. A. (2022). Continued intention to Use of M-banking in Jordan by integrating UTAUT, TPB, TAM and service quality with ML. Journal of Open Innovation: Technology, Market, and Complexity, 8(3), 120. https://doi.org/10.3390/joitmc8030120
  • Abu Zayyad, H. M., Obeidat, Z. M., Alshurideh, M. T., Abuhashesh, M., Maqableh, M., & Masa’deh, R. e. (2021). Corporate social responsibility and patronage intentions: The mediating effect of brand credibility. Journal of Marketing Communications, 27(5), 510–533. https://doi.org/10.1080/13527266.2020.1728565
  • Ahmad, W., & Zhang, Q. (2020). Green purchase intention: Effects of electronic service quality and customer green psychology. Journal of Cleaner Production, 267, 122053. https://doi.org/10.1016/j.jclepro.2020.122053
  • Aksah, H., Ani, A. I. C., Johar, S., & Husain, S. H. (2023). Evaluating the content validity: Development of An instrument for measuring functional building performance. International Journal of Global Optimization and Its Application, 2(1), 12–19. https://doi.org/10.56225/ijgoia.v2i1.161
  • Alamanda, D. T., Wibowo, L. A., Munawar, S., & Nisa, A. K. (2021). The interest of technology adoption in e-commerce mobile apps using modified unified theory of acceptance and use of technology 2 in Indonesia. International Journal of Applied Business and International Management (IJABIM), 6, 35–45.
  • Aleedy, M., Shaiba, H., & Bezbradica, M. (2019). Generating and analyzing chatbot responses using natural language processing. International Journal of Advanced Computer Science and Applications, 10(9), https://doi.org/10.14569/IJACSA.2019.0100910
  • Ameen, N., Viglia, G., & Altinay, L. (2023). Revolutionizing services with cutting-edge technologies post major exogenous shocks. The Service Industries Journal, 43(3-4), 125–133. https://doi.org/10.1080/02642069.2023.2185934
  • Anabel, T. W. V., & Simanjuntak, D. C. (2022). Obtaining preferences from a hybrid learning system to promote English-speaking ability through focus group discussion. Journal of Languages and Language Teaching, 10(2), 118–133. https://doi.org/10.33394/jollt.v10i2.4994
  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411. https://doi.org/10.1037/0033-2909.103.3.411
  • Appolloni, A., Jabbour, C. J. C., D'Adamo, I., Gastaldi, M., & Settembre-Blundo, D. (2022). Green recovery in the mature manufacturing industry: The role of the green-circular premium and sustainability certification in innovative efforts. Ecological Economics, 193, 107311. https://doi.org/10.1016/j.ecolecon.2021.107311
  • Armitage, C. J., & Conner, M. (2000). Attitudinal ambivalence: A test of three key hypotheses. Personality and Social Psychology Bulletin, 26(11), 1421–1432. https://doi.org/10.1177/0146167200263009
  • Avató, J. L., & Mannheim, V. (2022). Life cycle assessment model of a catering product: Comparing environmental impacts for different end-of-life scenarios. Energies, 15(15), 5423. https://doi.org/10.3390/en15155423
  • Bae, J. H., Rishi, M., & Li, D. (2021). Consumer preferences for a green certificate program in South Korea. Energy, 230, 120726. https://doi.org/10.1016/j.energy.2021.120726
  • Baidoo-Anu, D., & Owusu Ansah, L. (2023). Education in the era of generative artificial intelligence (AI): Understanding the potential benefits of ChatGPT in promoting teaching and learning. Available at SSRN 4337484.
  • Bangsa, A. B., & Schlegelmilch, B. B. (2020). Linking sustainable product attributes and consumer decision- making: Insights from a systematic review. Journal of Cleaner Production, 245, 118902. https://doi.org/10.1016/j.jclepro.2019.118902
  • Beerbaum Dr., D. O. (2023). <2023 - Generative Artificial Intelligence (GAI) with ChatGPT.pdf>.
  • Bendary, N., & Al-Sahouly, I. (2018). Exploring the extension of unified theory of acceptance and use of technology, UTAUT2, factors effect on perceived usefulness and ease of use on mobile commerce in Egypt.
  • Berger, J. (2019). Signaling can increase consumers’ willingness to pay for green products. Theoretical model and experimental evidence. Journal of Consumer Behaviour, 18(3), 233–246. https://doi.org/10.1002/cb.1760
  • Bertoldi, P. (2022). Policies for energy conservation and sufficiency: Review of existing policies and recommendations for new and effective policies in OECD countries. Energy and Buildings, 264, 112075. https://doi.org/10.1016/j.enbuild.2022.112075
  • Biswas, A., & Roy, M. (2016). A study of consumers’ willingness to pay for green products. Journal of Advanced Management Science, 4, 211–215.
  • Biswas, S. (2023a). The Function of chat GPT in social media: According to chat GPT. Available at SSRN 4405389.
  • Biswas, S. (2023b). Importance of chat GPT in Agriculture: According to chat GPT. Available at SSRN 4405391.
  • Biswas, S. S. (2023). Potential use of chat gpt in global warming. Annals of Biomedical Engineering, 51(6), 1126–1127. https://doi.org/10.1007/s10439-023-03171-8
  • Burnett, J. (2007). City buildings—Eco-labels and shades of green!. Landscape and Urban Planning, 83(1), 29–38. https://doi.org/10.1016/j.landurbplan.2007.09.003
  • Campbell, J., DiPietro, R. B., & Remar, D. (2014). Local foods in a university setting: Price consciousness, product involvement, price/quality inference and consumer's willingness- to-pay. International Journal of Hospitality Management, 42, 39–49. https://doi.org/10.1016/j.ijhm.2014.05.014
  • Cardoso, A. G. (2023). Do we need a Chat-GPT-Gov? The importance of technology for effective access to public information. The importance of technology for effective access to public information. (January 7, 2023).
  • Chen, C. C., Chen, C. W., & Tung, Y. C. (2018). Exploring the consumer behavior of intention to purchase green products in belt and road countries: An empirical analysis. Sustainability, 10(3), 854.
  • Chen, H. (2017). The effect of life cost to consumer expenditure behavior. International Management Review, 13(1), 85–91.
  • Chen, H., Wan, K., Zhang, Y., & Wang, Y. (2021). Waste to wealth: Chemical recycling and chemical upcycling of waste plastics for a great future. ChemSusChem, 14(19), 4123–4136. https://doi.org/10.1002/cssc.202100652
  • Chen, Y. S., & Chang, C. H. (2012). Enhance green purchase intentions: The roles of green perceived value, green perceived risk, and green trust. Management Decision, 50(3), 502–520. https://doi.org/10.1108/00251741211216250
  • Cheng, Y., & Jiang, H. (2022). Customer–brand relationship in the era of artificial intelligence: Understanding the role of chatbot marketing efforts. Journal of Product & Brand Management, 31(2), 252–264. https://doi.org/10.1108/JPBM-05-2020-2907
  • Cheung, G. W., Cooper-Thomas, H. D., Lau, R. S., & Wang, L. C. (2023). Reporting reliability, convergent and discriminant validity with structural equation modeling: A review and best-practice recommendations. Asia Pacific Journal of Management, 1–39.
  • Chiemeke, S., & Evwiekpaefe, A. (2011). A conceptual framework of a modified unified theory of acceptance and use of technology (UTAUT) model with Nigerian factors in E-commerce adoption. Educational Research, 2, 1719–1726.
  • Chin, P. N., Isa, S. M., & Alodin, Y. (2020). The impact of endorser and brand credibility on consumers’ purchase intention: The mediating effect of attitude towards brand and brand credibility. Journal of Marketing Communications, 26(8), 896–912. https://doi.org/10.1080/13527266.2019.1604561
  • Chopdar, P. K., Korfiatis, N., Sivakumar, V., & Lytras, M. D. (2018). Mobile shopping apps adoption and perceived risks: A cross-country perspective utilizing the unified theory of acceptance and Use of technology. Computers in Human Behavior, 86, 109–128. https://doi.org/10.1016/j.chb.2018.04.017
  • Connell, J., Carlton, J., Grundy, A., Taylor Buck, E., Keetharuth, A. D., Ricketts, T., Barkham, M., Robotham, D., Rose, D., & Brazier, J. (2018). The importance of content and face validity in instrument development: Lessons learnt from service users when developing the recovering quality of life measure (ReQoL). Quality of Life Research, 27, 1893–1902. https://doi.org/10.1007/s11136-018-1847-y
  • Dajani, D. (2016). Using the unified theory of acceptance and use of technology to explain e-commerce acceptance by Jordanian travel agencies. Journal of Comparative International Management, 19, 99–118.
  • Das, K. P., & Chandra, J. (2023). A survey on artificial intelligence for reducing the climate footprint in healthcare. Energy Nexus, 9, 100167. https://doi.org/10.1016/j.nexus.2022.100167
  • Dawson, J. F. (2014). Moderation in management research: What, why, when, and how. Journal of Business and Psychology, 29(1), 1–19. https://doi.org/10.1007/s10869-013-9308-7
  • Denton, F. T., & Mountain, D. C. (2011). Taxing a commodity with and without revenue neutrality: A calibrated theoretical consumer equilibrium model. Atlantic Economic Journal, 39, 261–271. https://doi.org/10.1007/s11293-011-9276-0
  • Diao, J., Hu, Y., Tian, Y., Carr, R., & Moon, T. S. (2023). Upcycling of poly (ethylene terephthalate) to produce high-value bio-products. Cell Reports, 42(1), 1–16.
  • Dwivedi, Y. K., Kshetri, N., Hughes, L., Slade, E. L., Jeyaraj, A., Kar, A. K., Baabdullah, A. M., Koohang, A., Raghavan, V., & Ahuja, M. (2023). “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy. International Journal of Information Management, 71, 102642. https://doi.org/10.1016/j.ijinfomgt.2023.102642
  • Elahi, K., & Reardon, J. (2022). Consumer Equilibrium Conditions in the Cardinal Versus Ordinal Approaches: Any Difference? X Euro-Asian Symposium on Economic Theory” Viability of Economic Theories: through Order and Chaos”.
  • Erdem, T., & Swait, J. (2004). Brand credibility, brand consideration, and choice. Journal of Consumer Research, 31(1), 191–198. https://doi.org/10.1086/383434
  • Escursell, S., Llorach-Massana, P., & Roncero, M. B. (2021). Sustainability in e-commerce packaging: A review. Journal of Cleaner Production, 280, 124314. https://doi.org/10.1016/j.jclepro.2020.124314
  • Falcão, D., & Roseira, C. (2022). Mapping the socially responsible consumption gap research: Review and future research agenda. International Journal of Consumer Studies, 46(5), 1718–1760. https://doi.org/10.1111/ijcs.12803
  • Flavián, C., & Casaló, L. V. (2021). Artificial intelligence in services: Current trends, benefits and challenges. The Service Industries Journal, 41(13–14), 853–859. https://doi.org/10.1080/02642069.2021.1989177
  • Forgas-Coll, S., Huertas-Garcia, R., Andriella, A., & Alenyà, G. (2023). Social robot-delivered customer-facing services: An assessment of the experience. The Service Industries Journal, 43(3-4), 154–184. https://doi.org/10.1080/02642069.2022.2163995
  • George, A. S., George, A. H., & Martin, A. G. (2023). The environmental impact of AI: A case study of water consumption by ChatGPT. Partners Universal International Innovation Journal, 1, 97–104.
  • Ghosal, I., Prasad, B., & Gupta, B. (2022). Restructuring the green consumerism through e-commerce portals: A behavioural congruence during post-covid-19. In R. N. Subudhi, S. Mishra, & A. S. D. Khezrimotlagh (Eds.), Future of work and Business in Covid-19 Era: Proceedings of IMC-2021 (pp. 89–99). Springer.
  • Gómez-Llanos, E., Durán-Barroso, P., & Robina-Ramírez, R. (2020). Analysis of consumer awareness of sustainable water consumption by the water footprint concept. Science of the Total Environment, 721, 137743. https://doi.org/10.1016/j.scitotenv.2020.137743
  • Gray-Hawkins, M., & Lăzăroiu, G. (2020). Industrial artificial intelligence, sustainable product lifecycle management, and internet of things sensing networks in cyber-physical smart manufacturing systems. Journal of Self-Governance and Management Economics, 8, 19–28.
  • Guo, W., & Luo, Q. (2023). Investigating the impact of intelligent personal assistants on the purchase intentions of generation Z consumers: The moderating role of brand credibility. Journal of Retailing and Consumer Services, 73, 103353. https://doi.org/10.1016/j.jretconser.2023.103353
  • Gürlek, M., & Koseoglu, M. A. (2021). Green innovation research in the field of hospitality and tourism: The construct, antecedents, consequences, and future outlook. The Service Industries Journal, 41(11–12), 734–766. https://doi.org/10.1080/02642069.2021.1929930
  • Hair, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., & Thiele, K. O. (2017). Mirror, mirror on the wall: A comparative evaluation of composite-based structural equation modeling methods. Journal of the Academy of Marketing Science, 45, 616–632. https://doi.org/10.1007/s11747-017-0517-x
  • Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
  • Hao, S., & Huang, L. (2023). How the time-scarcity feature of live-streaming e-commerce affects impulsive buying 直播电商的时间性稀缺特征如何影响冲动购买. The Service Industries Journal, 1–21.
  • Henseler, J. (2017). Partial least squares path modeling. Advanced Methods for Modeling Markets, 361–381.
  • Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: Updated guidelines. Industrial Management & Data Systems, 116(1), 2–20. https://doi.org/10.1108/IMDS-09-2015-0382
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43, 115–135. https://doi.org/10.1007/s11747-014-0403-8
  • Howitt, P., & Özak, Ö. (2014). Adaptive consumption behavior. Journal of Economic Dynamics and Control, 39, 37–61. https://doi.org/10.1016/j.jedc.2013.11.003
  • Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1), 1–55. https://doi.org/10.1080/10705519909540118
  • Huang, Y.-C., Yang, M., & Wang, Y.-C. (2014). Effects of green brand on green purchase intention. Marketing Intelligence & Planning, 32(3), 250–268. https://doi.org/10.1108/MIP-10-2012-0105
  • Huang, Y.-S., & Kao, W.-K. (2021). Chatbot service usage during a pandemic: Fear and social distancing. The Service Industries Journal, 41(13–14), 964–984.
  • Ihemezie, E. J., Ukwuaba, I. C., & Nnaji, A. P. (2018). Impact of ‘Green’product label standards on consumer behaviour: A systematic review analysis. International Journal of Academic Research in Business and Social Sciences, 8(9), 666–684. https://doi.org/10.6007/IJARBSS/v8-i9/4647
  • Ikumoro, A. O., & Jawad, M. S. (2019). Intention to use intelligent conversational agents in e-commerce among Malaysian SMEs: An integrated conceptual framework based on tri-theories including unified theory of acceptance, use of technology (UTAUT), and TOE. International Journal of Academic Research in Business and Social Sciences, 9(11), 205–235. https://doi.org/10.6007/IJARBSS/v9-i11/6544
  • Indriani, I. A. D., Rahayu, M., & Hadiwidjojo, D. (2019). The influence of environmental knowledge on green purchase intention the role of attitude as mediating variable. International Journal of Multicultural and Multireligious Understanding, 6(2), 627–635. https://doi.org/10.18415/ijmmu.v6i2.706
  • Jeng, S.-P. (2016). The influences of airline brand credibility on consumer purchase intentions. Journal of Air Transport Management, 55, 1–8. https://doi.org/10.1016/j.jairtraman.2016.04.005
  • Jiang, H., & Chen, L. (2023). Analysis of consumer recommendation behavior and market equilibrium in E-commerce from the perspective of social media. Advances in Multimedia, 2023.
  • Joshi, Y., & Rahman, Z. (2017). Investigating the determinants of consumers’ sustainable purchase behaviour. Sustainable Production and Consumption, 10, 110–120. https://doi.org/10.1016/j.spc.2017.02.002
  • Joshi, Y., & Rahman, Z. (2019). Consumers’ sustainable purchase behaviour: Modeling the impact of psychological factors. Ecological Economics, 159, 235–243. https://doi.org/10.1016/j.ecolecon.2019.01.025
  • Kachamas, P., Akkaradamrongrat, S., Sinthupinyo, S., & Chandrachai, A. (2019). Application of artificial intelligent in the prediction of consumer behavior from Facebook posts analysis. International Journal of Machine Learning and Computing, 9(1), 91–97. https://doi.org/10.18178/ijmlc.2019.9.1.770
  • Kalla, D., & Smith, N. (2023). Study and analysis of ChatGPT and its impact on different fields of study. International Journal of Innovative Science and Research Technology, 8, 827–833.
  • Kan, M., & Miller, S. A. (2022). Environmental impacts of plastic packaging of food products. Resources, Conservation and Recycling, 180, 106156. https://doi.org/10.1016/j.resconrec.2022.106156
  • Khan, S., & Rabbani, M. R. (2020). Chatbot as islamic finance expert (caife) when finance meets artificial intelligence. Proceedings of the 2020 4th international symposium on computer science and intelligent control.
  • Khatimah, H., & Halim, F. (2014). Consumers’ intention to use e-money in Indonesia based on Unified Theory of Acceptance and Use of Technology (UTAUT). American-Eurasian Journal of Sustainable Agriculture, 8, 34–40.
  • Khrais, L. T. (2020). Role of artificial intelligence in shaping consumer demand in E-commerce. Future Internet, 12(12), 1–14. https://doi.org/10.3390/fi12120226.
  • Kock, N. (2015). Common method bias in PLS-SEM: A full collinearity assessment approach. International Journal of e-Collaboration (Ijec), 11(4), 1–10. https://doi.org/10.4018/ijec.2015100101
  • Kumar, P., Polonsky, M., Dwivedi, Y. K., & Kar, A. (2021). Green information quality and green brand evaluation: The moderating effects of eco-label credibility and consumer knowledge. European Journal of Marketing, 55(7), 2037–2071. https://doi.org/10.1108/EJM-10-2019-0808
  • Kyriazos, T. A. (2018). Applied psychometrics: Sample size and sample power considerations in factor analysis (EFA, CFA) and SEM in general. Psychology, 9(08), 2207. https://doi.org/10.4236/psych.2018.98126
  • Lasuin, C. A., & Ng, Y. C. (2014). Factors influencing green purchase intention among university students. Malaysian Journal of Business and Economics (MJBE), 1(2), 1–14.
  • Lee, C. T., Pan, L.-Y., & Hsieh, S. H. (2022). Artificial intelligent chatbots as brand promoters: A two-stage structural equation modeling-artificial neural network approach. Internet Research, 32(4), 1329–1356. https://doi.org/10.1108/INTR-01-2021-0030
  • Lee, S., & Kim, E. (2020). Influencer marketing on Instagram: How sponsorship disclosure, influencer credibility, and brand credibility impact the effectiveness of Instagram promotional post. Journal of Global Fashion Marketing, 11(3), 232–249.
  • Liao, M., Lan, K., & Yao, Y. (2022). Sustainability implications of artificial intelligence in the chemical industry: A conceptual framework. Journal of Industrial Ecology, 26(1), 164–182. https://doi.org/10.1111/jiec.13214
  • Lim, P. K., Koay, K. Y., & Chong, W. Y. (2021). The effects of abusive supervision, emotional exhaustion and organizational commitment on cyberloafing: A moderated-mediation examination. Internet Research, 31(2), 497–518. https://doi.org/10.1108/INTR-03-2020-0165
  • Lin, C.-J., & Chen, H.-Y. (2016). User expectancies for green products: A case study on the internal customers of a social enterprise. Social Enterprise Journal, 12(3), 281–301. https://doi.org/10.1108/SEJ-02-2016-0004
  • Lin, J., Guo, J., Turel, O., & Liu, S. (2020). Purchasing organic food with social commerce: An integrated food-technology consumption values perspective. International Journal of Information Management, 51, 102033. https://doi.org/10.1016/j.ijinfomgt.2019.11.001
  • Lubis, A. R., Majid, M. S. A., & Bachri, N. (2016). Credibility and consumer behavior of Islamic Bank in Indonesia: A literature review. Expert Journal of Marketing, 4, 20–23.
  • Mariani, M. M., Hashemi, N., & Wirtz, J. (2023). Artificial intelligence empowered conversational agents: A systematic literature review and research agenda. Journal of Business Research, 161, 113838. https://doi.org/10.1016/j.jbusres.2023.113838
  • Mashaabi, M., Alotaibi, A., Qudaih, H., Alnashwan, R., & Al-Khalifa, H. (2022). Natural Language Processing in Customer Service: A Systematic Review. arXiv preprint arXiv:2212.09523.
  • McGee, R. W. (2023). <2023 - Is ChatGPT Biased against Conservatives An Empirical Study.pdf>.
  • Migliore, M. (2019). Circular economy and upcycling of waste and pre-consumer scraps in construction sector. The role of information to facilitate the exchange of resources through a virtual marketplace. Environmental Engineering and Management Journal, 18, 2297–2303.
  • Ming, L., & Tunca, T. I. (2022). Consumer equilibrium, demand effects, and efficiency in group buying. Manufacturing & Service Operations Management, 24(3), 1437–1456. https://doi.org/10.1287/msom.2022.1083
  • Mogyoros, A. (2023). Improving eco-labels: Are green certification marks up to the task? Journal of Intellectual Property Law and Practice, 18(5), 367–373. https://doi.org/10.1093/jiplp/jpad029
  • Mook, A., Overdevest, C., & Lusk, J. (2023). World society and the convergence of consumer values: Buying patterns of eco-certification in the UAE. Business Strategy & Development.
  • Moran, D., Wood, R., Hertwich, E., Mattson, K., Rodriguez, J. F., Schanes, K., & Barrett, J. (2020). Quantifying the potential for consumer-oriented policy to reduce European and foreign carbon emissions. Climate Policy, 20(sup1), S28–S38. https://doi.org/10.1080/14693062.2018.1551186
  • Musa, H. M., Hayes, C., Bradley, M. J., Clayson, A., & Gillibrand, G. (2013). Measures aimed at reducing plastic carrier bag use: A consumer behaviour focused study. Natural Environment, 1(1), 17–23. https://doi.org/10.12966/ne.06.02.2013
  • Ngai, E. W., Lee, M. C., Luo, M., Chan, P. S., & Liang, T. (2021). An intelligent knowledge-based chatbot for customer service. Electronic Commerce Research and Applications, 50, 101098. https://doi.org/10.1016/j.elerap.2021.101098
  • Northey, G., Hunter, V., Mulcahy, R., Choong, K., & Mehmet, M. (2022). Man vs machine: How artificial intelligence in banking influences consumer belief in financial advice. International Journal of Bank Marketing, 40(6), 1182–1199. https://doi.org/10.1108/IJBM-09-2021-0439
  • Olan, F., Suklan, J., Arakpogun, E. O., & Robson, A. (2021). Advancing consumer behavior: The role of artificial intelligence technologies and knowledge sharing. IEEE Transactions on Engineering Management, 1–39.
  • O. Nyumba, T., Wilson, K., Derrick, C. J., & Mukherjee, N. (2018). The use of focus group discussion methodology: Insights from two decades of application in conservation. Methods in Ecology and Evolution, 9(1), 20–32. https://doi.org/10.1111/2041-210X.12860
  • Park, H. J., & Lin, L. M. (2020). Exploring attitude–behavior gap in sustainable consumption: Comparison of recycled and upcycled fashion products. Journal of Business Research, 117, 623–628. https://doi.org/10.1016/j.jbusres.2018.08.025
  • Peres, R., Schreier, M., Schweidel, D., & Sorescu, A. (2023). On ChatGPT and beyond: How generative artificial intelligence may affect research, teaching, and practice. International Journal of Research in Marketing, https://doi.org/10.1016/j.ijresmar.2023.03.001
  • Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879. https://doi.org/10.1037/0021-9010.88.5.879
  • Popescu, G. H. (2015). E-commerce effects on social sustainability. Economics, Management, and Financial Markets, 10, 80–85.
  • Porumb, V. A., Maier, G., & Anghel, I. (2020). The impact of building location on green certification price premiums: Evidence from three European countries. Journal of Cleaner Production, 272, 122080.
  • Prakash, A. V., Joshi, A., Nim, S., & Das, S. (2023). Determinants and consequences of trust in AI-based customer service chatbots: 基于人工智能的客户服务聊天机器人信任的决定因素和后果. The Service Industries Journal, 43(9–10), 642–675. https://doi.org/10.1080/02642069.2023.2166493
  • Praneetvatakul, S., Vijitsrikamol, K., & Schreinemachers, P. (2022). Ecolabeling to improve product quality and reduce environmental impact: A choice experiment with vegetable farmers in Thailand. Frontiers in Sustainable Food Systems, 5, 704233. https://doi.org/10.3389/fsufs.2021.704233
  • Puntoni, S., Reczek, R. W., Giesler, M., & Botti, S. (2021). Consumers and artificial intelligence: An experiential perspective. Journal of Marketing, 85(1), 131–151. https://doi.org/10.1177/0022242920953847
  • Rabby, F., Chimhundu, R., & Hassan, R. (2021). Artificial intelligence in digital marketing influences consumer behaviour: A review and theoretical foundation for future research. Academy of Marketing Studies Journal, 25, 1–7.
  • Rahi, S., Ghani, M., Alnaser, F., & Ngah, A. (2018). Investigating the role of unified theory of acceptance and use of technology (UTAUT) in internet banking adoption context. Management Science Letters, 8(3), 173–186. https://doi.org/10.5267/j.msl.2018.1.001
  • Ramaswamy, S., & DeClerck, N. (2018). Customer perception analysis using deep learning and NLP. Procedia Computer Science, 140, 170–178. https://doi.org/10.1016/j.procs.2018.10.326
  • Raubenheimer, J. (2004). An item selection procedure to maximize scale reliability and validity. SA Journal of Industrial Psychology, 30(4), 59–64. https://doi.org/10.4102/sajip.v30i4.168
  • Razmus, W., Grabner-Kräuter, S., Kostyra, M., & Zawadzka, A. M. (2022). Buying happiness: How brand engagement in self-concept affects purchase happiness. Psychology & Marketing, 39(11), 2096–2109. https://doi.org/10.1002/mar.21714
  • Richter, N. F., Cepeda-Carrión, G., Roldán Salgueiro, J. L., & Ringle, C. M. (2016). European management research using partial least squares structural equation modeling (PLS-SEM). European Management Journal, 34(6), 589–597. https://doi.org/10.1016/j.emj.2016.08.001
  • Sadiq, M. W., Hameed, J., Huo, C., & Abdullah, M. I. (2022). Service innovation in small neighborhood family firms: An advanced approach to enhance employee's performance through social and psychological rewards. Frontiers in Public Health, 10, 984848. https://doi.org/10.3389/fpubh.2022.984848
  • Sadiq, W., Abdullah, I., Aslam, K., & Zulfiqar, S. (2020). Engagement marketing: the innovative perspective to enhance the viewer’s loyalty in social media and blogging e-commerce websites.
  • Shafeeg, A., Shazhaev, I., Mihaylov, D., Tularov, A., & Shazhaev, I. (2023). Voice assistant integrated with chat gpt. Indonesian Journal of Computer Science, 12(1), https://doi.org/10.33022/ijcs.v12i1.3146
  • Sheeraz, M., Iqbal, N., & Ahmed, N. (2012). Impact of brand credibility and consumer values on consumer purchase intentions in Pakistan. International Journal of Academic Research in Business and Social Sciences, 2, 1.
  • Singh, L., Ahmed Pihlgren, S., Holmes, E. A., & Moulds, M. L. (2023). Using a daily diary for monitoring intrusive memories of trauma: A translational data synthesis study exploring convergent validity. International Journal of Methods in Psychiatric Research, 32(1), e1936. https://doi.org/10.1002/mpr.1936
  • Sreen, N., Purbey, S., & Sadarangani, P. (2018). Impact of culture, behavior and gender on green purchase intention. Journal of Retailing and Consumer Services, 41, 177–189. https://doi.org/10.1016/j.jretconser.2017.12.002
  • Stichnothe, H. (2022). Life cycle assessment of peat for growing media and evaluation of the suitability of using the product environmental footprint methodology for peat. The International Journal of Life Cycle Assessment, 27(12), 1270–1282. https://doi.org/10.1007/s11367-022-02106-0
  • Stiglitz, J. E. (1979). Equilibrium in product markets with imperfect information. The American Economic Review, 69, 339–345.
  • Suki, N. M., Suki, N. M., & Azman, N. S. (2016). Impacts of corporate social responsibility on the links between green marketing awareness and consumer purchase intentions. Procedia Economics and Finance, 37, 262–268. https://doi.org/10.1016/S2212-5671(16)30123-X
  • Sun, H., Zafar, M. Z., & Hasan, N. (2022). Employing natural language processing as artificial intelligence for analyzing consumer opinion toward advertisement. Frontiers in Psychology, 13, 856663. https://doi.org/10.3389/fpsyg.2022.856663
  • Surameery, N. M. S., & Shakor, M. Y. (2023). Use ChatGPT to solve programming bugs. International Journal of Information Technology and Computer Engineering, 31, 17–22. https://doi.org/10.55529/ijitc.31.17.22
  • Teo, C. B.-C. (2016). Recycling behaviour of Malaysian urban households and upcycling prospects. Journal of International Business, Economics and Entrepreneurship, 1, 915.
  • Testa, F., Iraldo, F., Vaccari, A., & Ferrari, E. (2015). Why eco-labels can be effective marketing tools: Evidence from a study on Italian consumers. Business Strategy and the Environment, 24(4), 252–265. https://doi.org/10.1002/bse.1821
  • Thowfeek, M. H., Samsudeen, S., & Sanjeetha, M. B. F. (2020). Drivers of artificial intelligence in banking service sectors. Solid State Technology, 63, 6400–6411.
  • Trujillo-Ortiz, A., Hernandez-Walls, R., Castro-Perez, A., Barba-Rojo, K., & Otero-Limon, A. (2006). kmo: Kaiser–Meyer-Olkin Measure of Sampling Adequacy. A MATLAB file.[WWW document] URL http://www.mathworks.com/matlabcentral/fileexchange/loadFile.do
  • Tukker, A., & Jansen, B. (2006). Environmental impacts of products: A detailed review of studies. Journal of Industrial Ecology, 10(3), 159–182. https://doi.org/10.1162/jiec.2006.10.3.159
  • Vashisht, V., & Dharia, P. (2020). Integrating chatbot application with qlik sense business intelligence (BI) tool using natural language processing (NLP). In Micro-Electronics and Telecommunication Engineering: Proceedings of 3rd ICMETE 2019 (pp. 683-692). Springer.
  • Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 425–478. https://doi.org/10.2307/30036540
  • Vitezić, V., & Perić, M. (2021). Artificial intelligence acceptance in services: Connecting with generation Z. The Service Industries Journal, 41(13–14), 926–946. https://doi.org/10.1080/02642069.2021.1974406
  • Wang, H., & Wang, L. (2022). Product line strategy and environmental impact oriented to carbon tax constraints. Sustainable Production and Consumption, 32, 198–213. https://doi.org/10.1016/j.spc.2022.04.015
  • Wang, S., Liao, Y. K., Wu, W. Y., & Le, K. B. H. (2021). The role of corporate social responsibility perceptions in brand equity, brand credibility, brand reputation, and purchase intentions. Sustainability, 13(21), 11975.
  • Wang, S.-M., Huang, Y.-K., Shih, C.-W., & Li, P.-C. (2023). Evaluation of service quality on natural language processing service: A case on train station AI service. Review of Integrative Business and Economics Research, 12, 71–87.
  • Wang, Y., Fan, R., Shen, L., & Jin, M. (2020). Decisions and coordination of green e-commerce supply chain considering green manufacturer's fairness concerns. International Journal of Production Research, 58(24), 7471–7489. https://doi.org/10.1080/00207543.2020.1765040
  • West, A., Clifford, J., & Atkinson, D. (2018). “Alexa, build me a brand” An investigation into the impact of artificial intelligence on branding. The Business & Management Review, 9, 321–330.
  • Wilson, M. (2016). When creative consumers go green: Understanding consumer upcycling. Journal of Product & Brand Management, 25(4), 394–399. https://doi.org/10.1108/JPBM-09-2015-0972
  • Worthington, R. L., & Whittaker, T. A. (2006). Scale development research: A content analysis and recommendations for best practices. The Counseling Psychologist, 34(6), 806–838. https://doi.org/10.1177/0011000006288127
  • Xie, H., Chang, S., Wang, Y., & Afzal, A. (2023). The impact of e-commerce on environmental sustainability targets in selected European countries. Economic Research-Ekonomska Istraživanja, 36(1), 230–242. https://doi.org/10.1080/1331677X.2022.2117718
  • Xiong, Y. (2022). The impact of artificial intelligence and digital economy consumer online shopping behavior on market changes. Discrete Dynamics in Nature and Society, 1–12.
  • Yabe, M., Hayashi, T., & Nishimura, B. (2013). Economic analysis of consumer behaviour and agricultural products based on biodiversity conservation value. In J. R. Pillarisetti, R. Lawrey, & A. Ahmad (Eds.), Multifunctional agriculture, ecology and food security: International perspectives (pp. 21–37). Nova Science Publishers, Inc.
  • Yaqub, R., Ahmad, S., Ahmad, A., & Amin, M. (2016). Smart energy-consumption management system considering consumers’ spending goals (SEMS-CCSG). International Transactions on Electrical Energy Systems, 26(7), 1570–1584. https://doi.org/10.1002/etep.2167
  • Zhang, L., & Li, R. (2022). Impacts of green certification programs on energy consumption and GHG emissions in buildings: A spatial regression approach. Energy and Buildings, 256, 111677.
  • Zhang, X., Shao, X., Jeong, E., & Olson, E. (2021). I am worth more than you think I am: Investigating the effects of upcycling on event attendees’ recycling intention. International Journal of Hospitality Management, 94, 102888. https://doi.org/10.1016/j.ijhm.2021.102888
  • Zhang, Z., Guo, C., & Goes, P. (2013). Product comparison networks for competitive analysis of online word-of-mouth. ACM Transactions on Management Information Systems (TMIS), 3, 1–22.
  • Zhou, S., Silvasstar, J., Clark, C., Salyers, A. J., Chavez, C., & Bull, S. S. (2023). An artificially intelligent, natural language processing chatbot designed to promote COVID-19 vaccination: A proof-of-concept pilot study. Digital Health, 9, 20552076231155679.
  • Zhuang, W., Luo, X., & Riaz, M. U. (2021). On the factors influencing green purchase intention: A meta-analysis approach. Frontiers in Psychology, 12, 644020. https://doi.org/10.3389/fpsyg.2021.644020

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.