REFERENCES
- Baron-Cohen, S. (2011) Zero Degrees of Empathy: A New Theory of Human Cruelty, Allen Lane, London.
- Gerdes, K. E. & Segal, E. A. (2009) ‘A social work model of empathy’, Advances in Social Work, vol. 10, no. 2, pp. 114–127.
- Hoffman, M. L. (2000) Empathy and Moral Development: Implications for Caring and Justice, Cambridge University Press, Cambridge.
- Howe, D. (2008) The Emotionally Intelligent Social Worker, Palgrave MacMillan, Basingstoke.
- Ioannidou, F. & Konstantikaki, V. (2008) ‘Empathy and emotional intelligence: what is it really about?’, International Journal of Caring Sciences, vol. 1, no. 3, pp. 119–123.