Trustworthiness and trust: influences and implications

References

• Abrams, L., Cross, R., Lesser, E., & Levin, D. (2003). Nurturing interpersonal trust in knowledge-sharing networks. Academy of Management Executive, 17(4), 64–77. doi: 10.5465/AME.2003.11851845
   Google Scholar
• Anderson, J., & Gerbing, D. (1988). Structural equation modelling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. doi: 10.1037/0033-2909.103.3.411
   Web of Science ®Google Scholar
• Anderson, J., & Narus, J. (1990). A model of distributor firm and manufacturer firm working partnerships. Journal of Marketing, 54(January), 42–58. doi:10/2307/1252172
   Web of Science ®Google Scholar
• Bagozzi R., & Yi, Y. (1988). On the evaluation of structural equation models. Journal of the Academy of Marketing Science, 16(1), 74–94.
   Google Scholar
• Barry, J. M., Dion, P., & Johnson, W. (2008). A cross-cultural examination of relationship strength in B2B services. Journal of Services Marketing, 22(2), 114–135. doi: 10.1108/08876040810862868
   Google Scholar
• Ben-Ner, A., & Halldorsson, F. (2010). Trusting and trustworthiness: What are they, how to measure them, and what effects them. Journal of Economic Psychology, 31, 64–79. doi: 10.1016/j.joep.2009.10.001
   Web of Science ®Google Scholar
• Benedicktus, R. L., Brady, M. K., Darke, P. R., & Voorhees, C. M. (2010). Conveying trustworthiness to online consumers: Reactions to consensus, physical store presence, brand familiarity, and generalized suspicion. Journal of Retailing, 86(4), 322–335. doi: 10.1016/j.jretai.2010.04.002
   Web of Science ®Google Scholar
• Berry, L. (1995). Relationship marketing of services – growing interest, emerging perspectives. Journal of the Academy of Marketing Science, 23(4), 236–245. doi: 10.1177/009207039502300402
   Google Scholar
• Bews, F., & Rossouw, J. (2002). A role for business ethics in facilitating trustworthiness. Journal of Business Ethics, 39(4), 377–390. doi:10.1023/A:1019700704414
   Web of Science ®Google Scholar
• Bhattacherjee, A. (2002). Individual trust in online firms: Scale development and initial test. Journal of Management Information Systems, 19(1), 211–241. doi:10.2307/40398572
   Web of Science ®Google Scholar
• Butler, T. (1991). Towards understanding and measuring conditions of trust: Evolution of conditions of trust inventory. Journal of Management, 17(3), 643–663. doi: 10.1177/014920639101700307
   Web of Science ®Google Scholar
• Caldwell, C., & Clapham, S. (2003). Organizational trustworthiness: An international perspective. Journal of Business Ethics, 47(4), 349–364.
   Google Scholar
• Churchill, G. (1979). A paradigm for developing better measures of marketing constructs. Journal of Marketing Research, 16(1), 64–73.
   Google Scholar
• Colquitt, J. A., Scott, B. A., & LePine, J. A. (2007). Trust, trustworthiness and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. Journal of Applied Psychology, 92(4), 909–927. doi:10.1037/0021-9010.92.4.909
   PubMed Web of Science ®Google Scholar
• Costaldo, S. (2007). Trust in market relationship. Cheltenham: Elgar Publishing Limited.
   Google Scholar
• Costigan, R. D., Ilter, S. S., & Berman, J. J. (1998). A multi-dimensional study of trust in organisations. Journal of Management Issues, 10(3), 303–317. doi:10.2307/40604201
   Google Scholar
• Coulter, K., & Coulter, R. (2003). The effects of industry knowledge on the development of trust in service relationships. International Journal of Research in Marketing, 20, 31–43. doi:10.1016/S0167-8116(02)00120-9
   Web of Science ®Google Scholar
• Cummings, L., & Bromiley, P. (1996). The Organisational Trust Inventory (OTI): Development and validation. In R. Kramer & T. Tyler (Eds.), Trust in organizations: Frontiers of theory and research. Thousand Oaks, CA: Sage Publications.
   Google Scholar
• Darley, J. (1998). Trust in organizations: Frontiers of theory and research. Business Ethics Quarterly, 8(2), 319–335.
   Google Scholar
• Doney, P., & Cannon, J. (1997). An examination of the nature of trust in buyer-seller relationships. Journal of Marketing, 61(April), 35–51. doi:10.2307/1251829
   Web of Science ®Google Scholar
• Dwyer, F., Schurr, P., & Oh, S. (1987). Developing buyer-seller relationships. Journal of Marketing, 51(April), 11–27. doi:10.2307/1251126
   Web of Science ®Google Scholar
• Fang, E., Palmatier, R. W., Scheer, L. K., & Li, N. (2008). Trust at different organizational levels. Journal of Marketing, 72(2), 80–98. doi:10.1509/jmkg.72.2.80
   Web of Science ®Google Scholar
• Farris, G., Senner, E., & Butterfield, D. (1973). Trust, culture and organisational behaviour. Industrial Relations, 12(2), 144–157. doi:10.1111/j.1468-232X.1973.tb00544.x
   Web of Science ®Google Scholar
• Flores, F., & Solomon, R. C. (1998). Creating trust. Business Ethics Quarterly, 8, 205–232. doi:10.2307/3857326
   Google Scholar
• Fornell, C., & Larcker, D. R. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(February), 39–50. doi: 10.2307/3151312
   Web of Science ®Google Scholar
• Galford, R., & Drapeau, A. (2003). The enemies of trust. Harvard Business Review, 81(2), 88–98.
   PubMed Web of Science ®Google Scholar
• Greenwood, M., & Buren, H. (2010). Trust and stakeholder theory: trustworthiness in the organisation-stakeholder relationship. Journal of Business Ethics, 95(3), 425–438. doi: 10.1007/s10551-010-0414-4
   Web of Science ®Google Scholar
• Hair, J., Black, W., Babin, B., & Anderson, R. (2010). Multivariate data analysis. A global perspective (7th ed.). Upper Saddle River, NJ: Pearson Education.
   Google Scholar
• Hansen, T. (2012). Understanding trust in financial services: The influence of financial healthiness, knowledge and satisfaction. Journal of Services Research, 15(3), 280–295. doi: 10.1177/1094670512439105
   Web of Science ®Google Scholar
• Hardin, R. (2002). Trust and trustworthiness. New York, NY: Russell Sage Foundation.
   Google Scholar
• Hart, K., Capps, H., Cangemi, J., & Caillouet, L. (1986). Exploring organisational trust and its multiple dimensions: A case study of general motors. Organisation Development Journal, 4(2), 31–39.
   Google Scholar
• Hess, J. (1995). Construction and assessment of a scale to measure consumer trust. In B. B. Stern & G. M. Zinkhan (Eds.), AMA Educator’s Proceedings (Vol. 6, pp. 20–26). Chicago, IL: American Marketing Association.
   Google Scholar
• Hu, L., & Bentler, P. (1999). Cut-off criteria for fit indexes in covariance structural analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. doi:10.1080/10705519909540118
   Web of Science ®Google Scholar
• Johnson, D., & Grayson, K. (2005). Cognitive and affective trust in service relationships. Journal of Business Research, 58, 500–507. doi:10.1016/S0148-2963(03)00140-1
   Web of Science ®Google Scholar
• Johnson-George, C., & Swap, W. (1982). Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other. Journal of Personality and Social Psychology, 43(6), 1306–1317.
   Google Scholar
• Jones, A., James, L., & Bruni, J. (1975). Perceived leadership behaviour and employee confidence in the leaders as moderated by job involvement. Journal of Applied Psychology, 60, 146–149.
   PubMed Web of Science ®Google Scholar
• Judd, C. M., & Kenny, D. A. (1981). Process analysis: Estimating mediation in treatment evaluations. Evaluation Review, 5(5), 602–619. doi:10.1177/0193841X8100500502
   Web of Science ®Google Scholar
• Kim, P., Ferrin, D., Cooper, C., & Dirks, K. (2004). Removing the shadow of suspicion: The effects of apology verses denial for repairing competence – verses integrity – based trust violations. Journal of Applied Psychology, 89, 104–118. doi:10.2139/ssrn.398221
   PubMed Web of Science ®Google Scholar
• Korczynski, M. (2000). The political economy of trust. Journal of Management Studies, 37(1), 1–21. doi:10.1111/1467-6486.00170
   Web of Science ®Google Scholar
• Kumar, A., & Sharma, S. (1999). A metric measure for direct comparison of competing models in covariance structure analysis. Structural Equation Modelling: A Multidisciplinary Journal, 6(2), 169–197. doi:10.1080/10705519909540127
   Web of Science ®Google Scholar
• Kuneva, M. (2009, September). Restoring consumer trust in retail financial services. ESBG Conference ‘Retail Banking in Europe – the way forward, lessons from the crisis and priorities for the future’.Speech/09/403, European Consumer Commissioner, Brussels.
   Google Scholar
• Leslie, C. (2004). Trust, distrust and antitrust. Texas Law Review, 82(3), 517–680.
   Web of Science ®Google Scholar
• Lewicki, R., & Bunker, B. (1995). Developing and maintaining trust in work relationships. In R. Kramer & T. Tyler (Eds.), Trust in organizations: Frontiers of theory and research (pp. 114–139). Thousand Oaks, CA: Sage Publications.
   Google Scholar
• Lewis, J., & Weigert, A. (1985). Trust as a social reality. Social Forces, 63, 967–985.
   Google Scholar
• Mayer, R., Davis, J., & Schoorman, F. (1995). An integrative model of organisational trust. Academy of Management Journal, 20, 709–734. doi:10.2307/258792
   Web of Science ®Google Scholar
• McAllister, D. (1995). Affect and cognition-based trust as foundations for interpersonal cooperation in organisations. Academy of Management Journal, 38(1), 24–59.
   Google Scholar
• McKinight, D. H., Cummings, L. L., & Chervany, N. L. (1998). Initial trust formation in new organisational relationships. Academy of Management Review, 23(3), 472–490. doi: 10.2307/259290
   Web of Science ®Google Scholar
• Moorman, C., Zaltman, M., & Deshpandé, R. (1993). Relationship marketing between providers and users of marketing research: The dynamic of trust within and between organisations. Journal of Marketing Research, 29(August), 314–329. doi:10.2307/3172742
   Google Scholar
• Morgan, R., & Hunt, S. (1994). The commitment trust theory of relationship marketing. Journal of Marketing, 58(July), 20–38. doi:10.2307/1252308
   Web of Science ®Google Scholar
• Mouzas, S., Henneberg, S., & Naude, P. (2007). Trust and reliance in business relationships. European Journal of Marketing, 41(9/10), 1016–1032. doi:10.1108/03090560710773327
   Web of Science ®Google Scholar
• Podsakoff, P., MacKenzie, S., Lee, J., & Podsakoff, N. (2003). Common method biases in behavioural research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. doi:10.1037/0021-9010.88.5.879
   PubMed Web of Science ®Google Scholar
• Rossiter, J. (2002). The C-OAR-SE procedure for scale development in marketing. International Journal of Research in Marketing, 19, 305–335. doi:10.1016/S0167-8116(02)00097-6
   Web of Science ®Google Scholar
• Rousseau, D., Sitkin, S., Burt, R., & Camer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23(3), 393–404. doi: 10.5465/AMR.1998.926617
   Web of Science ®Google Scholar
• Siegrist, M., Cvetkovich, G., & Roth, C. (2000). Salient value similarity, social trust and risk/benefit perception. Risk Analysis, 20(3), 353–362. doi:10.1111/0272-4332.203034
   PubMed Web of Science ®Google Scholar
• Sirdeshmukh, D., Singh, J., & Sabol, B. (2002). Consumer trust value and loyalty in relational exchanges. Journal of Marketing, 66(January), 15–23. doi:10.2307/3203367
   Web of Science ®Google Scholar
• Sitkin, S., & Roth, N. (1993). Explaining the limited effectiveness of legalistic for trust/distrust. Organisation Science, 4(3), 367–392. doi:10.1287/orsc.4.3.367
   Web of Science ®Google Scholar
• Solomon, R., & Flores, F. (2003). Building trust in business, politics and life. Oxford: Oxford University Press.
   Google Scholar
• Steenkamp, J., & van Trijp, H. (1991). The use of LISREL in validating marketing constructs. International Journal of Research in Marketing, 8, 283–299. doi: 10.1016/0167-8116(91)90027-5
   Google Scholar
• Theron, E., Terblanche, N., & Boshoff, C. (2010). The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services. Journal of Marketing Management, 24(9/10), 997–1010.
   Google Scholar
• Wetzel, C., & Buckley, C. (1988). Reciprocity of self-disclosure: Breakdowns of trust in cross-racial dyads. Basic and Applied Social Psychology, 9(4), 277–288. doi: 10.1207/s15324834basp0904_3
   Web of Science ®Google Scholar
• Whitener, E., Brodt, S., Korsgaard, A., & Werner, J. (1998). Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behaviour. Academy of Management Review, 23(3), 513–530. doi:10.5465/AMR.1998.926624
   Web of Science ®Google Scholar
• Williams, M. (2001). In whom we trust: Group membership as an affective context for trust development. The Academy of Management Review, 26(3), 377–396. doi:10.2307/259183
   Web of Science ®Google Scholar
• Williams, L. J., Cote, J. A., & Buckley, M. R. (1989). The lack of method variance in self-reported affect and perceptions at work: Reality or artefact? Journal of Applied Psychology, 74(3), 462–468. doi:10.1037/0021-9010.74.3.462
   Web of Science ®Google Scholar
• Williamson, O. (1993). Calculativeness, trust and economic organisation. Journal of Law and Economics, 36, 453–486. doi:10.2307/725485
   Web of Science ®Google Scholar
• Williamson, O. (2004). Shaping a high trust society: The crucial role of codes of conduct. Business Ethics Quarterly, 14(2), 337–343. doi:10.2307/3857915
   Web of Science ®Google Scholar
• Xie, Y., & Peng, S. (2009). How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence, and forgiveness. Psychology & Marketing, 26(7), 572–589. doi:10.1002/mar.20289
   Web of Science ®Google Scholar
• Zineldin, M., & Jonsson, P. (2000). An examination of the main factors affecting trust/commitment in supplier-dealer relationships: An empirical study of the Swedish Wood Industry. The TQM Magazine, 12(4), 245–265. doi:10.1108/09544780010325831
   Google Scholar