2,059
Views
30
CrossRef citations to date
0
Altmetric
Research Article

The impact of university brand identification and eWOM behaviour on students’ psychological well-being: a multi-group analysis among active and passive social media users

ORCID Icon, ORCID Icon & ORCID Icon
Pages 384-403 | Received 30 Apr 2019, Accepted 14 Oct 2019, Published online: 11 Dec 2019

References

  • Alexandrov, A., Lilly, B., & Babakus, E. (2013). The effects of social-and self-motives on the intentions to share positive and negative word of mouth. Journal of the Academy of Marketing Science, 41(5), 531–546.
  • Anderson, E. W. (1998). Customer satisfaction and word of mouth. Journal of Service Research, 1(1), 5–17.
  • Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411.
  • Arora, A. S., & Sanni, S. A. (2019). Ten years of ‘social media marketing’ research in the Journal of Promotion Management: Research synthesis, emerging themes, and new directions. Journal of Promotion Management, 25(4), 476–499.
  • Balaji, M., Roy, S. K., & Sadeque, S. (2016). Antecedents and consequences of university brand identification. Journal of Business Research, 69(8), 3023–3032.
  • Balmer, J. M., & Liao, M.-N. (2007). Student corporate brand identification: An exploratory case study. Corporate Communications: An International Journal, 12(4), 356–375.
  • Barnes, N. G., & Lescault, A. M. (2011). Social media adoption soars as higher-ed experiments and reevaluates its use of new communications tools. North Dartmouth, MA: Center for Marketing Research, University of Massachusetts Dartmouth.
  • Best, P., Manktelow, R., & Taylor, B. (2014). Online communication, social media and adolescent wellbeing: A systematic narrative review. Children and Youth Services Review, 41, 27–36.
  • Bhattacharya, C. B., & Sen, S. (2003). Consumer-company identification: A framework for understanding consumers’ relationships with companies. Journal of Marketing, 67(2), 76–88.
  • Burke, M., Kraut, R., & Marlow, C. (2011). Social capital on facebook: Differentiating uses and users. In Proceedings of the SIGCHI conference on human factors in computing systems (pp. 571–580). Vancouver, BC: ACM.
  • Burke, M., Marlow, C., & Lento, T. (2010). Social network activity and social well-being. In Proceedings of the SIGCHI conference on human factors in computing systems (pp. 1909–1912). Atlanta, GA: ACM.
  • Casidy, R., & Wymer, W. (2015). The impact of brand strength on satisfaction, loyalty and WOM: An empirical examination in the higher education sector. Journal of Brand Management, 22(2), 117–135.
  • Chaffey, D. (2019). Global social media research summary 2019. https://www.smartinsights.com/social-media-marketing/social-media-strategy/new-global-social-media-research/
  • Chen, Y., Fay, S., & Wang, Q. (2011). The role of marketing in social media: How online consumer reviews evolve. Journal of Interactive Marketing, 25(2), 85–94.
  • Chen, Y., & Xie, J. (2008). Online consumer review: Word-of-mouth as a new element of marketing communication mix. Management Science, 54(3), 477–491.
  • Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295–336.
  • Cho, J., & Yu, H. (2015). Roles of university support for international students in the United States: Analysis of a systematic model of university identification, university support, and psychological well-being. Journal of Studies in International Education, 19(1), 11–27.
  • Christopher, J. C. (1999). Situating psychological well‐being: Exploring the cultural roots of its theory and research. Journal of Counseling & Development, 77(2), 141–152.
  • Clarke, P. J., Marshall, V. W., Ryff, C. D., & Wheaton, B. (2001). Measuring psychological well-being in the Canadian study of health and aging. International Psychogeriatrics, 13(S1), 79–90.
  • Cohen, G. L., & Sherman, D. K. (2014). The psychology of change: Self-affirmation and social psychological intervention. Annual Review of Psychology, 65, 333–371.
  • Cohen, M. P. (1998). Determining sample sizes for surveys with data analyzed by hierarchical linear models. Journal of Official Statistics, 14(3), 267.
  • Concourse. (2019). Retrieved from https://www.cspe.edu.hk/en/Prog-Postgrad.html
  • Constantinides, E., & Fountain, S. J. (2008). Web 2.0: Conceptual foundations and marketing issues. Journal of Direct, Data and Digital Marketing Practice, 9(3), 231–244.
  • Constantinides, E., & Stagno, M. C. Z. (2012). Higher education marketing: A study on the impact of social media on study selection and university choice. International Journal of Technology and Educational Marketing (IJTEM), 2(1), 41–58.
  • Dawes, J. (2008). Do data characteristics change according to the number of scale points used? An experiment using 5-point, 7-point and 10-point scales. International Journal of Market Research, 50(1), 61–104.
  • Deters, F. G., & Mehl, M. R. (2013). Does posting Facebook status updates increase or decrease loneliness? An online social networking experiment. Social Psychological and Personality Science, 4(5), 579–586.
  • Diener, E. (1984). Subjective well-being. Psychological Bulletin, 95(3), 542.
  • Diener, E., & Chan, M. Y. (2011). Happy people live longer: Subjective well‐being contributes to health and longevity. Applied Psychology: Health and WellBeing, 3(1), 1–43.
  • Dodge, R., Daly, A. P., Huyton, J., & Sanders, L. D. (2012). The challenge of defining wellbeing. International Journal of Wellbeing, 2(3), 222–235.
  • Elbedweihy, A. M., & Jayawardhena, C. (2014). Consumer-brand identification: A social identity based review and research directions. The Marketing Review, 14(2), 205–228.
  • Elliott, R., & Wattanasuwan, K. (1998). Brands as symbolic resources for the construction of identity. International Journal of Advertising, 17(2), 131–144.
  • Fagerstrøm, A., & Ghinea, G. (2013). Co-creation of value in higher education: Using social network marketing in the recruitment of students. Journal of Higher Education Policy and Management, 35(1), 45–53.
  • Floyd, K., Freling, R., Alhoqail, S., Cho, H. Y., & Freling, T. (2014). How online product reviews affect retail sales: A meta-analysis. Journal of Retailing, 90(2), 217–232.
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39–50.
  • Hair, J. F., Hult, G. T. M., Ringle, C., & Sarstedt, M. (2016). A primer on partial least squares structural equation modeling (PLS-SEM). London, UK: Sage Publications.
  • Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414–433.
  • Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In R. R. Sinkovics & P. N. Ghauri (Eds.), New challenges to international marketing (pp. 277–319). UK: Emerald Group Publishing Limited.
  • Huang, C. (2017). Time spent on social network sites and psychological well-being: A meta-analysis. Cyberpsychology, Behavior, and Social Networking, 20(6), 346–354.
  • JUPAS. (2019). Retrieved from https://www.jupas.edu.hk/en/
  • Le, T. D., Dobele, A. R., & Robinson, L. J. (2019). Information sought by prospective students from social media electronic word-of-mouth during the university choice process. Journal of Higher Education Policy and Management, 41(1), 18–34.
  • Lee, D., & Lam, R. (2016). Marketing private higher education: Social media’s share of voice in online search. Paper presented at the 3rd European Conference on Social Media Research EM Normandie, Caen, France.
  • Mael, F., & Ashforth, B. E. (1992). Alumni and their alma mater: A partial test of the reformulated model of organizational identification. Journal of Organizational Behavior, 13(2), 103–123.
  • Mangold, W. G., & Smith, K. T. (2012). Selling to millennials with online reviews. Business Horizons, 55(2), 141–153.
  • Motta, J., & Barbosa, M. (2018). Social media as a marketing tool for European and North American Universities and Colleges. Journal of Intercultural Management, 10(3), 125–154.
  • Ng, P., & Galbraith, C. (2016). Strategic enrolment management (SEM) in self-financed higher education of Hong Kong: Evaluation and measurement. Asia Pacific Education Review, 17(1), 161–174.
  • Palmer, A., Koenig-Lewis, N., & Asaad, Y. (2016). Brand identification in higher education: A conditional process analysis. Journal of Business Research, 69(8), 3033–3040.
  • Parahoo, S. K., Harvey, H. L., & Tamim, R. M. (2013). Factors influencing student satisfaction in universities in the Gulf region: Does gender of students matter? Journal of Marketing for Higher Education, 23(2), 135–154.
  • Prensky, M. (2001). Digital natives, digital immigrants part 1. On the Horizon, 9(5), 1–6.
  • Rae, J. R., & Lonborg, S. D. (2015). Do motivations for using Facebook moderate the association between Facebook use and psychological well-being? Frontiers in Psychology, 6, 771.
  • Rekhter, N. (2012). Using social network sites for higher education marketing and recruitment. International Journal of Technology and Educational Marketing, 2(1), 26–40.
  • Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. Bönningstedt: SmartPLS. Retrieved from http://www.smartpls.com.
  • Ryff, C. D. (1989). Happiness is everything, or is it? Explorations on the meaning of psychological well-being. Journal of Personality and Social Psychology, 57(6), 1069.
  • Ryff, C. D., & Keyes, C. L. M. (1995). The structure of psychological well-being revisited. Journal of Personality and Social Psychology, 69(4), 719.
  • Salehi-Esfahani, S., Ravichandran, S., Israeli, A., & Bolden, E., III. (2016). Investigating information adoption tendencies based on restaurants’ user-generated content utilizing a modified information adoption model. Journal of Hospitality Marketing & Management, 25(8), 925–953.
  • Schmitt, M. T., Branscombe, N. R., Postmes, T., & Garcia, A. (2014). The consequences of perceived discrimination for psychological well-being: A meta-analytic review. Psychological Bulletin, 140(4), 921.
  • Sherman, D. K., & Cohen, G. L. (2006). The psychology of self‐defense: Self‐affirmation theory. Advances in Experimental Social Psychology, 38, 183–242.
  • Steele, C. M. (1988). The psychology of self-affirmation: Sustaining the integrity of the self. In L. Berkowitz (Ed.), Advances in experimental social psychology (Vol. 21, pp. 261–302). New York, NY: Academic Press.
  • Steele, C. M., Spencer, S. J., & Aronson, J. (2002). Contending with group image: The psychology of stereotype and social identity threat. Advances in Experimental Social Psychology, 34, 379–440.
  • Steffens, N. K., Haslam, S. A., Schuh, S. C., Jetten, J., & van Dick, R. (2016). A meta-analytic review of social identification and health in organizational contexts. Personality and Social Psychology Review, 21, 1–33.
  • Tajfel, H. (1978). Differentiation between social groups: Studies in the social psychology of intergroup relations. Oxford, UK: Academic Press.
  • Tajfel, H. (1982). Social psychology of intergroup relations. Annual Review of Psychology, 33(1), 1–39.
  • Tajfel, H., & Turner, J. C. (1986). The social identity theory of intergroup behavior. In S. Worchel & L. W. Austin (Eds.), Psychology of intergroup relations (pp. 7–24). Chigago: Nelson-Hall.
  • Toma, C. L., & Hancock, J. T. (2013). Self-affirmation underlies Facebook use. Personality and Social Psychology Bulletin, 39(3), 321–331.
  • Valos, M. J., Maplestone, V. L., Polonsky, M. J., & Ewing, M. (2017). Integrating social media within an integrated marketing communication decision-making framework. Journal of Marketing Management, 33(17–18), 1522–1558.
  • Verduyn, P., Lee, D. S., Park, J., Shablack, H., Orvell, A., Bayer, J., … Kross, E. (2015). Passive Facebook usage undermines affective well-being: Experimental and longitudinal evidence. Journal of Experimental Psychology: General, 144(2), 480.
  • Weiss, L. A., Westerhof, G. J., & Bohlmeijer, E. T. (2016). Can we increase psychological well-being? the effects of interventions on psychological well-being: A Meta-analysis of randomized controlled trials. PloS One, 11(6), 1–16.
  • Westerman, D., Spence, P. R., & Van Der Heide, B. (2014). Social media as information source: recency of updates and credibility of information. Journal of Computer-Mediated Communication, 19(2), 171–183.
  • Wilkins, S., Butt, M. M., Kratochvil, D., & Balakrishnan, M. S. (2016). The effects of social identification and organizational identification on student commitment, achievement and satisfaction in higher education. Studies in Higher Education, 41(12), 2232–2252.
  • Wong, P., Lee, D., & Ng, P. (2018). Online search for information about universities: A Hong Kong study. International Journal of Educational Management, 32(3), 511–524.
  • Wong, P., Mak, C., Ng, P. M., & Zhao, J. (2017). Mapping the interrelationships between self-concept, motivation and university experience among students of self-financing higher education institutions in Hong Kong. Asia Pacific Education Review, 18(1), 1–11.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.