References
- Bakardjieva, M. & Smith, R. (2001) The internet in everyday life: Computing networking from the standpoint of the domestic user, New Media Society, 3(1), pp. 67–83.
- Balmer, N. J., Smith, M., Denvir, C., & Patel, A. (2012) Just a phone call away: Is telephone advice enough? Journal of Social Welfare and Family Law, 34(1), pp. 63–85.
- Batty, E., Beatty, C., Casey, R., Foden, M., McCarthy, L., & Reeve, K. (2015) Homeless people’s experiences of welfare conditionality and benefit sanctions. Available at http://shura.shu.ac.uk/14613/1/homeless-experiences-welfare-conditionality-benefit-sanctions.pdf (accessed 4 February 2018).
- Bazeley, P. (2013) Qualitative Data Analysis: Practical Strategies (London: SAGE).
- Beatty, C., Cole, I., &Powell, R. (2013) The perceptions of front line housing and benefit advisors. Available at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/203107/rrep838_pt6.pdf (accessed 3 February 2018)
- Beatty, C., Foden, M., McCarthy. and Reeve, K. (2015) Benefit sanctions and homelessness: a scoping report. Available at http://www4.shu.ac.uk/research/cresr/sites/shu.ac.uk/files/benefit-sanctions-homelessness-scoping-report.pdf (accessed 3 February 2018).
- Beazley, G. (2012) Digital exclusion: A research report by the Low Incomes Tax Reform Group of The Chartered Institute of Taxation. Available at http://www.litrg.org.uk/sites/default/files/digital_exclusion_-_litrg_report.pdf (accessed 10 July 2016).
- Bennett, S. J., Maton, K. A., & Kervin, L. K. (2008) The ‘digital natives’ debate: A critical review of the evidence, British Journal of Educational Technology, 39(5), pp. 775–786.
- Berger, R. J. & Quinney, R. (2005) Storytelling Sociology: Narrative as Social Inquiry (London: Lynne Rienner).
- Berker, T., Hartmann, M., Punie, Y., & Ward, K. J. (2006) Introduction, in: Berker, T., Hartmann, M., Punie, Y. & Ward, K. J (Ed) Domestication of Media and Technology, pp. 1–17 (New York, NY: Open University Press).
- Burton, M. (2017) Calling for justice: comparing telephone and face-to-face advice in social welfare legal aid. PhD thesis, The London School of Economics and Political Science (LSE).
- Cabinet Office (2012) Government digital strategy. Available at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/296336/Government_Digital_Stratetegy_-_November_2012.pdf (accessed 14 June 2016).
- Cabinet Office (2013) Government digital strategy: December 2013. Available at https://www.gov.uk/government/publications/government-digital-strategy/government-digital-strategy (accessed 14 June 2016).
- Crisis (2008) Policy briefing: Homeless women briefing [Online]. Available at http://www.crisis.org.uk/data/files/publications/2945Homeless_women_policy_recommendations.pdf (accessed 10 July 2016).
- De Certeau, M. (1984) The Practice of Everyday Life (Berkeley, CA: University of California Press).
- Denvir, C., Balmer, N. J., & Pleasence, P. (2011) Surfing the web - Recreation or resource? Exploring how young people in the UK use the internet as an advice portal for problems with a legal dimension, Interacting With Computers, 23(1) pp. 96–104.
- Denvir, C., Balmer, N.J. and Pleasence, P. (2014) ‘Portal or pot hole? Exploring how older people use the ‘information superhighway’ for advice relating to problems with a legal dimension’, Ageing and Society, 34(4): 670–699.
- Dunning, A. (2005) Information, advice and advocacy for older people. Defining and developing services. Available at http://www.jrf.org.uk/system/files/185935372x.pdf (accessed 15 January 2014).
- Easton, C. (2014) Welfare that works? The Universal Credit information technology system and disabled people, European Journal of Current Legal Issues, 20(3). Available at http://webjcli.org/article/view/354/467.
- Eyrich-Garg, K. M. (2010) Mobile phone technology: A new paradigm for the prevention, treatment, and research of the non-sheltered “street” homeless?, Journal of Urban Health, 87(3), pp. 365–380.
- Eyrich-Garg, K. M. (2011) Sheltered in cyberspace? Computer use among the unsheltered ‘street’ homeless, Computers in Human Behaviour, 27(1), pp. 269–303.
- Facer, K. (2011) Learning Futures: Education, Technology and Social Change (London: Routledge).
- Fitzpatrick, S., Pawson, H., Bramley, G., Wilcox, S., & Watts, B. (2017) The Homelessness Monitor: England 2017 (London: Crisis).
- Griffith, A. & Burton, M. (2011) From face-to-face to telephone advice?, Legal Action feature. Available at http://asauk.org.uk/wp-content/uploads/2013/09/AGfeatureFeb11.pdf (accessed 10 July 2016).
- Grint, K. & Woolgar, S. (1997) The Machine at Work: Technology, Work and Organization (Cambridge: Polity Press).
- Guadagno, R. E., Muscanell, N. L., & Pollio, D. E. (2013) The homeless use Facebook?! Similarities of social network use between college students and homeless young adults, Computers in Human Behaviour, 29, pp. 86–89.
- Haddon, L. H., Mante-Meijer, E. & Loos, E. (2008) Introduction, in: Loos, E., Mante-Meijer, E., & Haddon, L. (Ed) The Social Dynamics of Information and Communication Technology, pp. 1–12 (Hampshire: Ashgate).
- Haddon, L. (2004) Information and Communication Technologies in Everyday life: A Concise Introduction and Research Guide, Oxford: Berg.
- Heath, C. & Luff, P. (2000) Technology in Action (Cambridge: University Press).
- Hersberger, J. (2002) Are the economically poor information poor? Does the digital divide affect the homeless and access to information?, The Canadian Journal of Information and Library Science, 27(3), pp. 44–63.
- Homeless Link (2012) Work and Pensions Committee - Universal Credit implementation: meeting the needs of vulnerable claimants. Written evidence submitted by Homeless Link. Available at http://www.publications.parliament.uk/pa/cm201213/cmselect/cmworpen/576/576vw31.htm (accessed 3 February 2018).
- Homeless Link (2015) Support for single homeless people in England: Annual Review 2015. Available at http://www.homeless.org.uk/sites/default/files/site-attachments/Full%20report%20-%20Single%20homelessness%20support%20in%20England%202015.pdf (accessed 8 February 2016).
- Homeless Link (2017) Five key changes in the Homelessness Reduction Act. Available at https://www.homeless.org.uk/sites/default/files/site-attachments/Homelessness%20Reduction%20Act%20Briefing%20Nov%202017_0.pdf (accessed 3 February 2018).
- Howard, S. (1998) Wired-Up: Young People and the Electronic Media (London: UCL Press).
- Humphry, J. (2014) Homeless and Connected: Mobile phones and the Internet in the Lives of Homeless Australians (Sydney: Australian Communications Consumer Action Network).
- Karabanow, J. & Naylor, T. D. (2010) “Being hooked up”: Exploring the experiences of street youth and information technologies, in: Looker, E. D. & Naylor, T. D. (Ed) Digital Diversities: Youth, Equity and Information Technology, pp.161–178 (Waterloo, ON: Wilfrid Laurier University Press).
- Le Dantec, C. A. & Edwards, W. K. (2008) Designs on dignity: Perceptions of technology among the homeless, CHI, 2008, Florence, Italy.
- Lemos, G. & Frankenburg, S. (2015) Trends and friends: Access, use and benefits of digital technology for homeless and ex-homeless people. Available at https://www.lemosandcrane.co.uk/lemos&crane/index.php?id=235023 (accessed 11 June 2015).
- Miller, K. S., Bunch-Harrison, S., Brumbaugh, B., Kutty, R. S. & FitzGerald, K. (2005) The meaning of computers to a group of men who are homeless, The American Journal of Occupational Therapy, 59(2), pp. 191–197.
- Ministry of Justice (MOJ) (2010) Legal aid reform: Provision of telephone advice. Impact Assessment. Available at http://webarchive.nationalarchives.gov.uk/20111121205348/http:/www.justice.gov.uk/downloads/consultations/ia-telephone-advice.pdf (accessed 12 February 2016).
- Moser, M. A. (2009) Text “superpowers”: A study of computers in homeless shelters, Science Technology Human Values, 34(6), pp. 705–740.
- Neale (1997) Homelessness and theory reconsidered, Housing Studies, 12(1), pp. 47–61.
- O’Hara, E. (2012) Shifting channels: Housing advice and the growth of digitisation, Policy Briefing. Available at http://england.shelter.org.uk/professional_resources/policy_and_research/policy_library/policy_library_folder/briefing_shifting_channels (accessed 8 February 2016).
- Olsson, T., Sanstrom, H. & Dahlgreen, P. (2003) An information society for everyone?, Gazette: The International Journal for Communication Studies, 65(4–5), pp. 347–363.
- Richardson, H. J. (2009) A ‘smart house’ is not a home: The domestication of ICTs, Information Systems Frontiers, 11(5), pp. 599–608.
- Roberson, J. & Nardi, B. (2010) Survival needs and social inclusion: Technology use among the homeless, in Proc. CSCW '10, ACM, New York.
- Salemink, K (2016) Digital margins: Social and digital exclusion of Gypsy-Travelers in the Netherlands, Environment and Planning, 48(6), pp. 1170–1187.
- Schatzman, L. & Strauss, A. L. (1973) Field Research: Strategies for a Natural Sociology (Englewood Cliffs, NJ: Prentice-Hall).
- Silverstone, R. & Haddon, L. (1996) Design and the domestication of ICTs: Technical change and everyday life, in: Silverstone, R. & Mansell, R. (Ed) Communication by Design. The Politics of Information and Communication Technologies, pp. 44–74 (Oxford: Oxford University Press).
- Smith, R. & Patterson, A. (2014) Face to face legal services and their alternatives: Global lessons from the digital revolution [online]. Available at https://strathprints.strath.ac.uk/56496/ (accessed 28 December 2018).
- Sourbati, M. (2008) On older people, internet access and electronic service delivery: A study of sheltered homes, in: Loos, E., Mante-Meijer, E. & Haddon, L. (Ed) The Social Dynamics of Information and Communication Technology, pp. 95–106 (Surrey: Ashgate).
- St Mungo’s (2012) Work and Pensions Committee – Universal Credit implementation: meeting the needs of vulnerable claimants. Written evidence submitted by St Mungo’s. Available at http://www.publications.parliament.uk/pa/cm201213/cmselect/cmworpen/576/576vw58.htm (accessed 3 February 2018).
- Striano, M. (2017) Digital inclusion and homelessness, in FEANTSA, Homeless in Europe, Digital Inclusion and Homelessness [online]. Available at https://www.feantsa.org/download/fea-001-17-magazine_v36019393072880550750.pdf (accessed 28 December 2018).
- The Law Society (2011) Missing Millions Report. Available at file:///C:/users/Public/Downloads/legalaid-missing-millions.pdf (accessed: 24 June 2016).
- TNS (2015) Down the line: the future role of digital housing advice and support: A TNS BMRB Report for Shelter. Available at http://england.shelter.org.uk/professional_resources/policy_and_research/policy_library/policy_library_folder/report_down_the_line (accessed: 23 June 2015).
- Vuojarvi, H., Isomaki, H., & Hynes, D. (2010) Domestication of a laptop on a wireless university campus: A case study, Australasian Journal of Educational Technology, 26(2) pp. 250–267.
- Woelfer, J. P. & Hendry, D. G. (2011) Homeless young people and living with personal digital artifacts, CHI2011. Session: Homeless Users.
- Wyatt, S., Henwood, F., Hart, A., & Smith, J. (2005) The digital divide, health information and everyday life, New Media & Society, 7(2), pp. 199–218.
- Yates, S. J. (2015) Digital-by-default’: Reinforcing exclusion through technology, in: Foster, F., Brunton, A., Deeming, C. & Haux, T. (Ed) In Defence of Welfare 2, pp. 158–161 (Bristol: Policy Press).