Support workers can develop the skills to work with complexity in community aged care: An Australian study of training provided across aged care community services

References

• Adelaide Health Service (Southern Area). (2011). HWA workforce innovation and reform: caring for older people program, identifying and testing the workforce needs and enablers for the management of complexity across the care continuum for older people. Final report to Health Workforce Australia (HWA). Adelaide, Australia: Adelaide Health Service.
   Google Scholar
• Australian Institute of Health and Welfare. (2015). Residential aged care and aged care packages in the community 2012–13. Retrieved from http://www.aihw.gov.au/aged-care/residential-and-community-2012-13/
   Google Scholar
• Bird, S. R., Kurowski, W., Dickman, G. K., & Kronborg, I. (2007). Integrated care facilitation for older patients with complex health care needs reduces hospital demand. Australian Health Review, 31(3), 451–461. doi:10.1071/AH070451
   PubMed Web of Science ®Google Scholar
• Burns, R. (1995). The adult learner at work. Sydney, Australia: Business & Professional Publishing.
   Google Scholar
• Centre for the Advancement of Interprofessional Education. (2002). Defining IPE. Retrieved from http://caipe.org.uk/about-us/defining-ipe/
   Google Scholar
• Garson, G. D. (2012). Testing statistical assumptions. Asheboro, NC: Statistical Publishing Associates.
   Google Scholar
• Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2009). Multivariate data analysis: A global perspective (7th ed.). Hoboken, NJ: Pearson.
   Google Scholar
• Health Workforce Australia. (2012). Workforce innovation: Caring for Older People program – Final report. Adelaide, Australia: Author. Retrieved from https://www.hwa.gov.au/sites/uploads/caring-for-older-people-final-report-201205.pdf
   Google Scholar
• Health Workforce Australia. (2014a). Assistants and support workers: Workforce flexibility to boost productivity: Summary report, July, 2014. Canberra, Australia: Department of Health. Retrieved from: https://www.hwa.gov.au/sites/default/files/HWA%20Report%20Assistants%20and%20Support%20Workers%20short%20version_0.pdf
   Google Scholar
• Health Workforce Australia. (2014b). Expanded scope of practice and Aged Care Workforce Reform: Progress report. Adelaide, Australia: Author. Retrieved from http://www.hwa.gov.au/sites/default/files/Expanded-Scope-of-Practice-and-Aged-Care-Workforce-Reform-Progress-Report20140321.pdf
   Google Scholar
• Kemper, P., Heier, B., Barry, T., Brannon, D., Angelelli, J., Vasey, J., & Anderson-Knott, M. (2008). What do direct care workers say would improve their jobs? Differences across settings. The Gerontologist, 48(1), 17–28.
   Google Scholar
• King, D., Mavromaras, K., Wei, Z., He, B., Healy, J., Macaitis, K. … Smith, L. (2012). The aged care workforce, 2012. Canberra, Australia: Australian Government Department of Health and Ageing. Retrieved from http://www.cshisc.com.au/media/163387/The_Aged_Care_Workforce_Report.pdf
   Google Scholar
• King, D., Wei, Z., & Howe, A. (2013). Work satisfaction and intention to leave among direct care workers in community and residential aged care in Australia. Journal of Aging & Social Policy, 25(4), 301–319. doi:10.1080/08959420.2013.816166
   PubMed Web of Science ®Google Scholar
• Kodner, D., & Spreeuwenberg, C. (2002). Integrated care: Meaning, logic, applications, and implications – A discussion paper. International Journal of Integrated Care, 2(e12). http://www.ijic.org/index.php/ijic/article/view/67/133
   PubMedGoogle Scholar
• Lawn, S. (2013). Building a complexity competent support workforce: A training resource. Adelaide: Flinders Human Behaviour and Health Research Unit, Flinders University.
   Google Scholar
• Lawn, S., Westwood, T., Jordans, S., & O’Connor, J. (in press). Support workers as agents for health behavior change: An Australian study of the perceptions of clients with complex needs, support workers and care coordinators. Gerontology & Geriatrics Education, doi:10.1080/02701960.2016.1165218
   Google Scholar
• Likert, R. (1932). A technique for the measurement of attitudes. Archives of Psychology, 22(140), 1–55.
   Google Scholar
• Martin, B., & King, D. (2008). Who cares for older Australians? A picture of the residential and community based aged care workforce. Adelaide, Australia: Flinders University, National Institute of Labour Studies.
   Google Scholar
• McLean, R., Mendis, K., & Canalese, J. (2008). A ten-year retrospective study of unplanned hospital readmissions to a regional Australian hospital. Australian Health Review, 32(3), 537–547.
   PubMed Web of Science ®Google Scholar
• Mellor, D., Kiehne, M., McCabe, M. P., Davison, T. E., Karantzas, G., & George, K. (2010). An evaluation of the beyond blue depression training program for aged care workers. International Psychogeriatrics, 22(6), 927–937.
   PubMed Web of Science ®Google Scholar
• Menne, H. L., Ejaz, F. K., Noelker, L. S., & Jones, J. A. (2007). Direct care workers’ recommendations for training and continuing education. Gerontology & Geriatrics Education, 28(2), 91–108.
   PubMedGoogle Scholar
• Moran, A., Nancarrow, S., Enderby, P., & Bradburn, M. (2012). Are we using support workers effectively? The relationship between patient and team characteristics and support worker utilisation in older people’s community-based rehabilitation services in England. Health and Social Care in the Community, 20(5), 537–549. doi:10.1111/j.1365-2524.2012.01065.x
   PubMed Web of Science ®Google Scholar
• Narasimhan, V., Brown, H., Pablos-Mendez, A., Adams, O., Dussault, G., & Elzinga, G., … Chen, L. (2004). Responding to the global human resources crisis. Lancet, 363(9419), 1469–1472. doi:10.1016/S0140-6736(04)16108-4
   PubMed Web of Science ®Google Scholar
• National Health Priority Action Council. (2006). National chronic disease strategy. Canberra, Australia: Australian Government Department of Health and Ageing. Retrieved from http://www.health.gov.au/internet/main/publishing.nsf/Content/66EC52273873D375CA257BF0001F3FED/$File/stratal3.pdf
   Google Scholar
• Neal, N., & O’Connor, J. (2008). Health service integration team. Background paper – Community complex case management. Adelaide, Australia: Southern Adelaide Health Service.
   Google Scholar
• Neysmith, S. M., & Aronson, J. (1996). Home care workers discuss their work: The skills required to use your common sense. Journal of Aging Studies, 10(1), 1–14. doi:10.1016/S0890-4065(96)90013-4
   Web of Science ®Google Scholar
• Peek, C. J., & Baird, M. A. (2014). Point-of-care complexity assessment helps primary care clinicians identify barriers to improved health and craft integrated care plans. Agency for Healthcare Research and Quality/US Department of Health and Human Services. Retrieved from http://innovations.ahrq.gov/content.aspx?id=2496
   Google Scholar
• Productivity Commission. (2011). Caring for older Australians (Report No. 53, Final Inquiry Report). Canberra, Australia: Government of Australia.
   Google Scholar
• Radford, K., Shacklock, K., & Bradley, G. (2013). Personal care workers in Australian aged care: Retention and turnover intentions. Journal of Nursing Management, 23(5), 557–566.
   PubMed Web of Science ®Google Scholar
• Ryan, T., Nolan, M., Enderby, P., & Reid, D. (2004). ‘Part of the family’: Sources of job satisfaction amongst a group of community‐based dementia care workers. Health & Social Care in the Community, 12(2), 111–118. doi:10.1111/hsc.2004.12.issue-2
   PubMed Web of Science ®Google Scholar
• Salkind, N. J. (2014). Statistics for those who (think they) hate statistics (5th ed.). New York, NY: Sage.
   Google Scholar
• Segal, L., & Bolton, M. T. (2009). Issues facing the future health care workforce: The importance of demand modelling. Australia and New Zealand Health Policy, 6, 12–19. doi:10.1186/1743-8462-6-12
   PubMedGoogle Scholar
• Sibbald, B., Shen, J., & McBride, A. (2004). Changing the skill-mix of the health care workforce. Journal of Health Services Research and Policy, 9(Suppl 1), 28–38. doi:10.1258/135581904322724112
   PubMedGoogle Scholar
• Southern Adelaide Local Health Network. (2013). HWA Aged Care Workforce Reform: Building a complexity competent support workforce, Final report. Adelaide, Australia: Author.
   Google Scholar
• Stone, R. I. (2004). The direct care worker: The third rail of home care policy. Annual Review of Public Health, 25, 521–537. doi:10.1146/annurev.publhealth.25.102802.124343
   PubMed Web of Science ®Google Scholar
• World Health Organization. (2006). The world health report 2006 – Working together for health. Geneva, Switzerland: Author. Retrieved from http://www.who.int/whr/2006/en/
   Google Scholar