448
Views
20
CrossRef citations to date
0
Altmetric
Original Articles

Emotional Labor and Performance in the Field of Child Life: Initial Model Exploration and Implications for Practice

, &
Pages 168-190 | Published online: 15 Apr 2013

REFERENCES

  • Allen , D. G. 2008 . Retaining talent: A guide to analyzing and managing employee turnover , Alexandria , VA : SHRM Foundation .
  • Amabile , T. and Kramer , S. September 3 2011 . “ Do happier people work harder? ” . In The New York Times September 3 , SR – SR7 .
  • American Hospital Association . 2002 . In our hands: How hospital leaders can build a thriving workforce , Chicago , IL : Author .
  • Ashforth , B. E. and Humphrey , R. H. 1993 . Emotional labor in service roles: The influence of identity . Academy of Management Review , 18 : 88 – 115 .
  • Barak , M. , Levin , A. , Nissly , J. and Lane , C. 2006 . Why do they leave? Modeling child welfare workers tunrover intentions . Children and Youth Services Review , 28 : 548 – 577 .
  • Britt , T. W. , Castro , C. A. and Adler , A. B. 2005 . Self-engagement, stressors, and health: A longitudinal study . Personality and Social Psychology Bulletin , 31 : 1475 – 1486 .
  • Brown , S. and Leigh , T. W. 1996 . A new look at psychological climate and its relationship to job involvement, effort and performance . Journal of Applied Psychology , 81 : 358 – 368 . doi: 10.1037/0021-9010.81.4.358
  • Carlfjord , S. , Andersson , A. , Nilsen , P. , Bendtsen , P. and Lindberg , M. 2010 . The importance of organizational climate and implementation strategy at the introduction of a new working tool in primary health care . Journal of Evaluation in Clinical Practice , 16 : 1326 – 1332 . doi: 10.1111/j.1365-2753.2009.01336.x
  • Carson , R. , Baumgartner , J. J. , Matthews , R. A. and Tsouloupas , C. N. 2010 . Emotional exhaustion, absenteeism, and turnover intentions in childcare teachers examining the impact of physical activity behaviors . Journal of Health Psychology , 15 : 905 – 914 . doi: 10.1177/1359105309360697
  • Christian , M. S. , Garza , A. S. and Slaughter , J. E. 2011 . Work engagement: A quantitative review and test of its relations with task and contextual performance . Personnel Psychology , 64 : 89 – 136 . doi: 10.1111/j.1744-6570.2010.01203.x
  • Cohen , J. 1988 . Statistical power analysis for the behavioral sciences , 2nd , Hillsdale , NJ : Erlbaum .
  • Colarelli , S. M. 1984 . Methods of communication and mediating processes in realistic job previews . Journal of Applied Psychology , 69 : 633 – 642 . doi: 10.1037/0021-9010.69.4.633
  • Cole , W. , Wright, C. , Diener, M. and Gaynard, L . 2001 . Health care professionals' perceptions of child life specialists . Children's Health Care , 30 : 1 – 15 .
  • Diefendorff , J. M. and Richard , E. M. 2003 . Antecedents and consequences of emotional display rule perceptions . Journal of Applied Psychology , 88 : 284 – 294 . doi: 10.1037/0021-9010.88.2.284
  • Dillman , D. A. , Smyth , J. D. and Christian , L. M. 2009 . Internet, mail, and mixed-mode surveys: The tailored design method , 3rd , Hoboken , NJ : Wiley .
  • Edmondson , A. C. 2003 . Speaking up in the operating room: How team leaders promote learning in interdisciplinary action teams . Journal of Management Studies , 40 ( 6 ) : 1419 – 1452 . doi: 10.1002/asi.20763
  • Gershon , R. , Stone , P. W. , Bakken , S. and Larson , E. 2004 . Measurement of organizational culture and climate in healthcare . Journal of Nursing Administration , 34 : 33 – 40 .
  • Gilbert , S. , Laschinger , H. K. S. and Leiter , M. 2010 . The mediating effect of burnout on the relationship between structural empowerment and organizational citizenship behaviours . Journal of Nursing Management , 18 : 339 – 348 . doi: 10.1111/j.1365-2834.2010.01074.x
  • Green , S. B. 1991 . How many subjects does it take to do a regression analysis? . Multivariate Behavioral Research , 26 : 449 – 510 .
  • Hallberg , U. and Schaufeli , W. B. 2006 . “Same same” but different? Can work engagement be discriminated from job involvement and organizational commitment? . European Psychologist , 11 : 119 – 127 .
  • Hochschild , A. R. 1983 . The managed heart: Commercialization of human feeling , Berkeley , CA : University of California Press .
  • Holloway , D. and Wallinga , C. 1990 . Burnout in child life specialists: The relation of role stress . Children's Health Care , 19 : 10 – 18 . doi: 10.1207/s15326888chc1901_2
  • Huselid , M. 1995 . The impact of human resource management practices on turnover, productivity, and corporate financial performance . Academy of Management Journal , 38 : 635 – 672 .
  • Iverson , R. D. , Olekalns , M. and Erwin , P. J. 1998 . Affectivity, organizational stressors, and absenteeism: A causal model of burnout and its consequences . Journal of Vocational Behavior , 52 : 1 – 23 . doi: 10.1006/jvbe.1996.1556
  • Jamal , M. 2004 . Burnout, stress and health of employees on non-standard work schedules: A study of Canadian workers . Stress and Health , 20 : 113 – 119 . doi: 10.1002/smi.1012
  • Jamal , M. and Baba , V. V. 1992 . Shiftwork and department-type related to job stress, work attitudes and behavioral intentions: A study of nurses . Journal of Organizational Behavior , 13 : 449 – 464 . doi: 10.1002/job.4030130503
  • Jones, C., & Gates, M. (2007). The costs and benefits of nurse turnover: A business case for nurse retention. Online Journal of Issues in Nursing, 12. http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Volume122007/No3Sept07/NurseRetention.aspx (http://www.nursingworld.org/MainMenuCategories/ANAMarketplace/ANAPeriodicals/OJIN/TableofContents/Volume122007/No3Sept07/NurseRetention.aspx)
  • Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. The Academy of Management Journal, 33, 692–724.
  • Kahn , W. 2010 . “ The essence of employee engagement: Lessons from the field ” . In Handbook of employee engagement , Edited by: Albrecht , S. 20 – 30 . Cheltenham , , England : Edward Elgar .
  • Lee , C. H. and Bruvold , N. T. 2003 . Creating value for employees: Investment in employee development . International Journal of Human Resource Management , 14 : 981 – 1000 .
  • Maslach , C. and Jackson , S. E. 1986 . MBI: Maslach Burnout Inventory manual , Palo Alto , CA : Consulting Psychologists Press . (Research ed.)
  • Maslach , C. and Leiter , M. P. 2008 . Early predictors of job burnout and engagement . Journal of Applied Psychology , 93 : 498 – 512 . doi: 10.1037/0021-9010.93.3.498
  • Maslach , C. , Schaufeli , W. B. and Leiter , M. P. 2001 . Job burnout . Annual Review of Psychology , 52 : 397 – 422 . doi: 10.1146/annurev.psych.52.1.397
  • Munn , E. , Barber , C. and Fritz , J. 1996 . Factors affecting the professional well-being of child life specialists . Children's Health Care , 25 : 71 – 91 . doi: 10.1207/s15326888chc2502_1
  • O‘Neill , B. S. and Arendt , L. A. 2008 . Psychological climate and work attitudes: The importance of telling the right story . Journal of Leadership & Organizational Studies , 14 : 353 – 370 .
  • Reio , T. G. Jr. 2010 . The threat of common method variance bias to theory building . Human Resource Development Review , 9 : 405 – 411 .
  • Rich , B. L. , LePine , J. A. and Crawford , E. R. 2010 . Job engagement: Antecedents and effects on job performance . Academy of Management Journal , 53 : 617 – 635 .
  • Shuck , B. , Reio , T. G. and Rocco , T. S. 2011 . Employee engagement: An examination of antecedent and outcome variables . Human Resource Development International , 14 : 427 – 445 .
  • Spence , H. and Finegan , J. 2005 . Empowering nurses for work engagement and health in hospital settings . Journal of Nursing Adminstration , 35 : 439 – 449 .
  • Spence Laschinger, H. K., Wong, C. A., & Greco, P. (2006). The impact of staff nurse empowerment on person-job fit and work engagement/burnout. Nursing Administration Quarterly, 30, 358-367.
  • Tabachnick , B. G. and Fidell , L. S. 2001 . Using multivariable statistics , 4th , Boston , MA : Allyn & Bacon .
  • Terry , D. J. and Callan , V. J. 2000 . “ Employee adjustment to an organizational change: A stress and coping perspective ” . In Coping, health, and organizations (pp. 259–276) , Edited by: Dewe , P. , Leiter , M. and Cox , T. London , , England : Taylor & Francis .
  • Vahey , D. C. , Aiken , L. H. , Sloane , D. M. , Clarke , S. P. and Vargas , D. 2004 . Nurse burnout and patient satisfaction . Medical Care , 42 : 1157 – 1166 . doi: 10.1097/01.mlr.0000109126.50398.5a
  • Van den Tooren , M. and de Jonge , J. 2008 . Managing job stress in nursing: What kind of resources do we need? . Journal of Advanced Nursing , 63 : 75 – 84 . doi: 10.1111/j.1365-2648.2008.04657.x
  • Van der Doef , M. and Maes , S. 1999 . The Job Demand-Control (-Support) Model and psychological well-being: A review of 20 years of empirical research . Work & Stress , 13 : 87 – 114 . doi: 10.1080/026783799296084
  • Van Vegchel , N. , de Jonge , J. and Landsbergis , P. A. 2005 . Occupational stress in (inter)action: The interplay between job demands and job resources . Journal of Organizational Behavior , 26 : 535 – 560 . doi: 10.1002/job.327
  • Wright , T. A. and Cropanzano , R. 1998 . Emotional exhaustion as a predictor of job performance and voluntary turnover . Journal of Applied Psychology , 83 : 486 – 493 . doi: 10.1037/0021-9010.83.3.486

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.