REFERENCES
- Aguilar , P. , Keating , K. , Schadl , S. and Van Reenen , J. 2011 . Reference as outreach: Meeting users where they are . Journal of Library Administration , 51 : 343 – 358 . doi: 10.1080/01930826.2011.556958
- Beaver, W. (2009). For-profit higher education: A social and historical analysis. Sociological Viewpoints, 25, 53–74. http://www.pasocsociety.org/pss-viewpoints-2009.htm (http://www.pasocsociety.org/pss-viewpoints-2009.htm)
- Chao, E. L., DeRocco, E. S., & Flynn, M. K. (2007). Adult learners in higher education: Barriers to success and strategies to improve results. http://wdr.doleta.gov/research/FullText_Documents/Adult%20Learners%20in%20Higher%20Education%20-%20Barriers%20to%20Success%20and%20Strategies%20to%20Improve%20Results.pdf (http://wdr.doleta.gov/research/FullText_Documents/Adult%20Learners%20in%20Higher%20Education%20-%20Barriers%20to%20Success%20and%20Strategies%20to%20Improve%20Results.pdf)
- Cowan, S. M. (2012). Assessment 360: Mapping undergraduates and the library at the University of Connecticut. http://www.clir.org/pubs/resources/Assessment360.pdf (http://www.clir.org/pubs/resources/Assessment360.pdf)
- Cummings , J. , Cummings , L. and Frederiksen , L. 2007 . User preferences in reference services: Virtual reference and academic libraries . Libraries and the Academy , 7 ( 1 ) : 81 – 96 . doi:10.1353/pla.2007.0004
- Davis, J. Y., Adams, M., & Hardesty, L. (2011). Academic libraries in for-profit schools of higher education. College & Research Libraries, 72(6), 568–582. http://crl.acrl.org/content/72/6/568.full.pdf+html (http://crl.acrl.org/content/72/6/568.full.pdf+html)
- Gross , M. and Latham , D. 2007 . Attaining information literacy: An investigation of the relationship between skill level, self-estimates of skill, and library anxiety . Library & Information Science Research , 29 : 332 – 353 . doi:10.1016/j.lisr.2007.04.012
- Martin , P. N. and Park , L. 2010 . Reference desk consultation assignment: An exploratory study of students' perceptions of reference service . Reference & User Services Quarterly , 49 ( 4 ) : 333 – 340 . doi:10.5860/rusq.49n4.333
- Morgan , S. 1995 . Performance assessment in academic libraries , New York , NY : Mansell .
- Naylor , S. , Stoffel , B. and Van Der Laan , S. 2008 . Why isn't our chat reference used more: Findings of focus group discussions with undergraduate students . Reference & User Services Quarterly , 47 ( 4 ) : 342 – 354 . doi:10.5860/ruaq.47n4.342
- Phillips , L. S. 2009 . Cruise to success: How to steer your way through the murky waters of marketing your library , Oxford , , England : Chandos .
- Sobel , K. 2009 . Promoting library reference services to first-year undergraduate students: What works? . Reference & User Services Quarterly , 48 ( 4 ) : 362 – 371 . doi:10.5860/rusq.48n4.362
- Zamani-Gallaher , E. M. 2004 . Proprietary schools: Beyond the issue of profit . New Directions for Institutional Research , 2004 ( 124 ) : 63 – 79 . doi:10.1002/ir.132