References
- ISO 9000— International Standards for Quality Management .
- VROEIJENSTIJN , A.I. , WAUMANS , B.L.A. and WIJMANS , J.J. ( 1992 ) International Programme Review-Electrical Engineering ( Utrecht , VSNU ).
- GARVIN , D. ( 1991 ) How the Baldrige Award really works , Harvard Business Review , Nov-Dec .
- SIMS , A. ( 1992 ) Does the Baldrige Award really work ? Harvard Business Review , Jan-Feb .
- GAO/NISAD ( 1991 ) Management Practices—US Companies Improve Performance Through Quality Efforts , pp. 91 – 190 .
- SIQ ( 1994 ) Criteria for the Swedish Quality Award 1994 .