Performance assessment of transport services with the ERM-NDEA model: evidence from a domestic airline in Taiwan

References

• Adler , N. and Golany , B. 2001 . Evaluation of deregulated airline networks using data envelopment analysis combined with principal component analysis with an application to Western Europe . European Journal of Operational Research , 132 : 260 – 273 .
   Web of Science ®Google Scholar
• Boame , A.K. 2004 . The technical efficiency of Canadian urban transit systems . Transportation Research Part E , 40 : 401 – 416 .
   Google Scholar
• Charnes , A. and Cooper , W.W. , 1962 . Programming with Fractional Functionals: I, Linear Fractional Programming . Systems Research Group, The Technological Institute, Northwestern University, ONR Research Memorandum 50, February .
   Google Scholar
• Chiou , Y.-C. and Chen , Y.-H. 2006 . Route-based performance evaluation of Taiwanese domestic airlines using data envelopment analysis . Transportation Research Part E , 42 : 116 – 127 .
   Google Scholar
• Chu , X. , Fielding , G.J. and Lamar , B.W. 1992 . Measuring transit performance using data envelopment analysis . Transportation Research Part A , 26 ( 3 ) : 223 – 230 .
   Google Scholar
• Cooper , W. , Seiford , L.M. and Tone , K. 2000 . Data envelopment analysis: a comprehensive text with models, applications, references and DEA-Solver Software , Boston , MA : Kluwer Academic .
   Google Scholar
• Cowie , J. 2002 . Acquistion, efficiency and scale economies: an analysis of the British bus industry . Transport Reviews , 22 ( 2 ) : 147 – 157 .
   Web of Science ®Google Scholar
• Cowie , J. and Asenova , D. 1999 . Organization form, scale effects and efficiency in British bus industry . Transportation , 26 : 231 – 248 .
   Web of Science ®Google Scholar
• Färe , R. , Grosskopf , S. and Lovell , C.A.K. 1985 . The measurement of efficiency of production , New York : Springer .
   Google Scholar
• Färe , R. and Grosskopf , S. 2000 . Network DEA . Social-Economics Planning Science , 34 : 35 – 49 .
   Google Scholar
• Färe , R. and Grosskopf , S. 2010 . Directional distance functions and slacks-based measures of efficiency . European Journal of Operational Research , 200 : 320 – 322 .
   Web of Science ®Google Scholar
• Fielding , G.J. 1987 . Managing public transit strategically , San Francisco : Jossey-Bass .
   Google Scholar
• Fielding , G. 1992 . Transit performance evaluation in the U.S.A . Transportation Research Part A , 26 ( 6 ) : 483 – 491 .
   Google Scholar
• Graham , D.J. 2008 . Productivity and efficiency in urban railways: parametric and non-parametric estimates . Transportation Research Part E , 44 : 84 – 99 .
   Google Scholar
• Hensher , A.A. 1992 . Total factor productivity growth and endogenous demand: establishing a benchmark index for the selection of operational performance measures in public bus firms . Transportation Research Part B , 26 ( 6 ) : 435 – 448 .
   Google Scholar
• Karlaftis , M.G. 2003 . Investigating transit production and performance: a programming approach . Transportation Research Part A , 37 : 225 – 240 .
   Google Scholar
• Karlaftis , M.G. 2004 . A DEA approach for evaluating the efficiency and effectiveness of urban transit systems . European Journal of Operational Research , 152 ( 2 ) : 354 – 364 .
   Web of Science ®Google Scholar
• Kerstens , K. 1996 . Technical efficiency measurement and explanation of French urban transit companies . Transportation Research Part A , 30 ( 6 ) : 431 – 452 .
   Google Scholar
• Lan , L.W. and Lin , E.T.J. 2005 . Measuring railway performance with adjustment of environmental effects, data noise and slacks . Transportmetrica , 1 : 161 – 189 .
   Web of Science ®Google Scholar
• Lee , D. 1989 . Transit cost and performance measurement . Transportation Research part A , 9 : 147 – 170 .
   Google Scholar
• Mackie , P. and Nash , C. 1982 . Efficiency and performance indicators: the case of the bus industry . Public Money , 3 : 41 – 44 .
   Google Scholar
• McMullen , B.S. and Noh , D.-W. 2007 . Accounting for emissions in the measurement of transit agency efficiency: a directional distance function approach . Transportation Research Part D , 12 : 1 – 9 .
   Web of Science ®Google Scholar
• Nolan , J.F. , Ritchie , P.C. and Rowcroft , J.E. 2001 . Measuring efficiency in the public sector using nonparametric estimators: a study of transit agencies in the USA . Applied Economics , 33 : 913 – 922 .
   Web of Science ®Google Scholar
• Nolan , J.F. , Ritchie , P.C. and Rowcroft , J.E. 2002 . Identifying and measuring public policy goals: ISTEA and the US bus transit industry . Journal of Economic Behavior & Organization , 48 : 291 – 304 .
   Web of Science ®Google Scholar
• Oben , K. 1994 . The economic cost of subsidy-induced technical inefficiency . International Journal of Transport Economics , 21 ( 1 ) : 3 – 20 .
   Google Scholar
• Pastor , J.T. , Ruiz , J.L. and Sirvent , I. 1999 . An enhanced DEA Russell graph efficiency measure . European Journal of Operational Research , 115 ( 3 ) : 596 – 607 .
   Web of Science ®Google Scholar
• Sahoo , B.K. and Tone , K. 2009 . Radial and non-radial decompositions of profit change: With an application to Indian banking . European Journal of Operational Research , 196 ( 3 ) : 1130 – 1146 .
   Web of Science ®Google Scholar
• Sheth , C. , Triantis , K. and Teodorovic , D. 2007 . Performance evaluation of bus routes: a provider and passenger perspective . Transportation Research Part E , 43 : 453 – 478 .
   Google Scholar
• Smith , P. and Mayston , D. 1987 . Measuring efficiency in the public sector . OMEGA-International Journal of Management Science , 20 : 569 – 586 .
   Google Scholar
• Thanassoulis , E. , Boussofiane , A. and Dyson , R.G. 1996 . A comparison of data envelopment analysis and ratio analysis as tools for performance assessment . OMEGA-International Journal of Management Science , 24 ( 3 ) : 229 – 244 .
   Web of Science ®Google Scholar
• Tofallis , C. 1997 . Input efficiency profiling: an application to airlines . Computers and Operations Research , 24 ( 3 ) : 253 – 258 .
   Web of Science ®Google Scholar
• Tone , K. and Tsutsui , M. 2009 . Network DEA: a slacks-based measure approach . European Journal of Operational Research , 197 ( 1 ) : 243 – 252 .
   Web of Science ®Google Scholar
• Tulkens , H. 1993 . On FDH efficiency analysis: some methodological issues and applications to retail banking, courts, and urban transit . Journal of Productivity Analysis , 4 : 183 – 210 .
   Google Scholar
• Viton , P. 1998 . Changes in multi-mode bus transit efficiency, 1988–1992 . Transportation , 25 : 1 – 21 .
   Web of Science ®Google Scholar
• Yu , M.-M. 2007 . Productivity change and the effects of enhancement of mass transportation program on the bus transit system in Taiwan . Transport Reviews , 29 ( 5 ) : 383 – 407 .
   Google Scholar
• Yu , M.-M. 2008 . Assessing the technical efficiency, service effectiveness, and technical effectiveness of the world railways through NDEA analysis . Transportation Research Part A , 42 ( 10 ) : 1283 – 1294 .
   Google Scholar
• Yu , M.-M. and Fan , C.-K. 2006 . Cost effectiveness of multimode bus transit in the presence of accident risks . Transportation Planning and Technology , 29 ( 5 ) : 383 – 407 .
   Web of Science ®Google Scholar
• Yu , M.-M. and Fan , C.-K. 2009 . Measuring the performance of multimode bus transit: a mixed structure network DEA model . Transportation Research-Part E , 45 ( 3 ) : 501 – 515 .
   Google Scholar
• Yu , M.-M. and Lin , E.T.J. 2008 . Efficiency and effectiveness in railway performance using a multi-activity network DEA model . OMEGA-International Journal of Management Science , 36 : 1005 – 1017 .
   Web of Science ®Google Scholar