Quality design for maritime studies programme in the digital era

References

• Abdullah, F. 2006. “The Development of HEdPERF: A New Measuring Instrument of Service Quality for the Higher Education Sector.” International Journal of Consumer Studies 30 (6): 569–581. doi:10.1111/j.1470-6431.2005.00480.x.
   Google Scholar
• Aksentijević, N. K., and Z. Ježić. 2019. “Education and Reducing Income Inequalities – The Importance of Education in Maritime Studies.” Pomorstvo 33 (2): 191–204. doi:10.31217/p.33.2.9.
   Web of Science ®Google Scholar
• Alamri, M. M. 2019. “Students‘ Academic Achievement Performance and Satisfaction in a Flipped Classroom in Saudi Arabia.” International Journal of Technology Enhanced Learning 11 (1): 103–119. doi:10.1504/IJTEL.2019.096786.
   Web of Science ®Google Scholar
• Ali, F., Y. Zhou, K. Hussain, P. K. Nair, and N. A. Ragavan. 2016. “Does Higher Education Service Quality Effect Student Satisfaction, Image and Loyalty? A Study of International Students in Malaysian Public Universities.” Quality Assurance in Education 24 (1): 70–94. doi:10.1108/QAE-02-2014-0008.
   Web of Science ®Google Scholar
• Annamdevula, S. 2012. “Development of HiEdQUAL for Measuring Service Quality in Indian Higher Education Sector.” International Journal of Innovation, Management and Technology 3 (4): 412. doi:10.7763/IJIMT.2012.V3.265.
   Google Scholar
• Azman, N., M. Sirat, V. Pang, Y. M. Lai, A. R. Govindasamy, and W. A. Din. 2019. “Promoting University–industry Collaboration in Malaysia: Stakeholders’ Perspectives on Expectations and Impediments.” Journal of Higher Education Policy and Management 41 (1): 86–103. doi:10.1080/1360080X.2018.1538546.
   Web of Science ®Google Scholar
• Barsan, E., F. Memet, and L. Stan. 2010. “Particularities of the Maritime Higher Education System as Part of the Maritime Transport Engineering Studies.” Paper presented at the Proceedings of the 7th WSEAS international conference on Engineering education.
   Google Scholar
• Bartlett, A. L., A. Upneja, and M. E. Lubetkin. 1998. “Benchmarking Hospitality Management Curricula: A Comparison of Top US Programs.” Journal of Hospitality & Tourism Education 10 (3): 41–46. doi:10.1080/10963758.1998.10685197.
   Google Scholar
• Berg, N. 2005. “Non-response Bias.”
   Google Scholar
• Bloom, K. C., and M. Catherine Hough. 2003. “Student Satisfaction with Technology-enhanced Learning.” CIN: Computers, Informatics, Nursing 21 (5): 241–246.
   PubMed Web of Science ®Google Scholar
• Buldur, B., and O. N. Güvendi. 2020. “Conceptual Modelling of the Factors Affecting Oral Health-related Quality of Life in Children: A Path Analysis.” International Journal of Paediatric Dentistry 30 (2): 181–192. doi:10.1111/ipd.12583.
   PubMed Web of Science ®Google Scholar
• Cavallone, M., R. Manna, and R. Palumbo. 2020. “Filling in the Gaps in Higher Education Quality: An Analysis of Italian Students’ Value Expectations and Perceptions.” International Journal of Educational Management 34: 203–216.
   Web of Science ®Google Scholar
• Choi, -H.-H., J. JG Van Merriënboer, and F. Paas. 2014. “Effects of the Physical Environment on Cognitive Load and Learning: Towards a New Model of Cognitive Load.” Educational Psychology Review 26 (2): 225–244. doi:10.1007/s10648-014-9262-6.
   Web of Science ®Google Scholar
• Crawford, J., K. Butler-Henderson, J. Rudolph, B. Malkawi, M. Glowatz, R. Burton, P. Magni, and S. Lam. 2020. “COVID-19: 20 Countries’ Higher Education Intra-period Digital Pedagogy Responses.” Journal of Applied Learning & Teaching 3 (1): 1–20.
   Google Scholar
• Cuthbert, P. F. 1996. “Managing Service Quality in HE: Is SERVQUAL the Answer? Part 1.” Managing Service Quality: An International Journal 6 (2): 11–16. doi:10.1108/09604529610109701.
   Google Scholar
• Daniela, L., A. Visvizi, C. Gutiérrez-Braojos, and M. D. Lytras. 2018. “Sustainable Higher Education and Technology-enhanced Learning (TEL).” Sustainability 10 (11): 3883. doi:10.3390/su10113883.
   Web of Science ®Google Scholar
• David CD, V. A., C. Phielix, J. Janssen, and L. Kester. 2019. “Effects of Flipping the Classroom on Learning Outcomes and Satisfaction: A Meta-analysis.” Educational Research Review 28: 100281.
   Web of Science ®Google Scholar
• Dicker, R., M. Garcia, A. Kelly, and H. Mulrooney. 2019. “What Does ‘Quality’ in Higher Education Mean? Perceptions of Staff, Students and Employers.” Studies in Higher Education 44 (8): 1425–1441. doi:10.1080/03075079.2018.1445987.
   Web of Science ®Google Scholar
• Doyle, D., and F. William Brown. 2000. “Using a Business Simulation to Teach Applied skills – The Benefits and the Challenges of Using Student Teams from Multiple Countries.” Journal of European Industrial Training 24 (6): 330–336. doi:10.1108/03090590010373316.
   Google Scholar
• Ferguson, J. M., and A. E. DeFelice. 2010. “Length of Online Course and Student Satisfaction, Perceived Learning, and Academic Performance.” International Review of Research in Open and Distributed Learning 11 (2): 73–84. doi:10.19173/irrodl.v11i2.772.
   Web of Science ®Google Scholar
• Fisher, R., Á. Perényi, and N. Birdthistle. 2018. “The Positive Relationship between Flipped and Blended Learning and Student Engagement, Performance and Satisfaction.” Active Learning in Higher Education 1469787418801702.
   Google Scholar
• Ghosh, B. 2020. “Experiential Learning in Maritime Education: Moving beyond Boundaries.” Paper presented at the Proceedings - 16th Annual General Assembly and Conference of the International Association of Maritime Universities, IAMU AGA 2015.
   Google Scholar
• Green, A. J., S. Tanford, and A. Swift. 2018. “Determinants of Student Satisfaction with Using Instructional Technology: The Role of Active Learning.” Journal of Hospitality & Tourism Education 30 (1): 1–10. doi:10.1080/10963758.2017.1413381.
   Web of Science ®Google Scholar
• Guo, J. 2018. “Building Bridges to Student Learning: Perceptions of the Learning Environment, Engagement, and Learning Outcomes among Chinese Undergraduates.” Studies in Educational Evaluation 59: 195–208. doi:10.1016/j.stueduc.2018.08.002.
   Web of Science ®Google Scholar
• Guo, J.-P., L.-Y. Yang, J. Zhang, and Y.-J. Gan. 2021. “Academic Self-concept, Perceptions of the Learning Environment, Engagement, and Learning Outcomes of University Students: Relationships and Causal Ordering.” Higher Education 1–20.
   Web of Science ®Google Scholar
• Harvey, L., and P. T. Knight. 1996. “Transforming Higher Education: ERIC.”
   Google Scholar
• Hhdnp, O. 2020. “Influence of Lecturers‘ Competence on Students‘ Satisfaction of Lecturing: Evidence for Mediating Role of Lecturing Behaviour.” Universal Journal of Educational Research 8 (4): 1167–1179. doi:10.13189/ujer.2020.080406.
   Google Scholar
• Hill, Y., L. Lomas, and J. MacGregor. 2003. “Students’ Perceptions of Quality in Higher Education.” Quality Assurance in Education 11 (1): 15–20. doi:10.1108/09684880310462047.
   Google Scholar
• Hussien, F. M., and M. La Lopa. 2018. “The Determinants of Student Satisfaction with Internship Programs in the Hospitality Industry: A Case Study in the USA.” Journal of Human Resources in Hospitality & Tourism 17 (4): 502–527. doi:10.1080/15332845.2018.1486600.
   Google Scholar
• Hynnekleiv, A., M. Lutzhoft, and J. V. Earthy. 2020. “Towards an Ecosystem of Skills in the Future Maritime Industry.”
   Google Scholar
• InformaConnect. “The Leading Online Master of Business Administration for the Maritime Industry.” https://informaconnect.com/mba-in-shipping-and-logistics/
   Google Scholar
• Ingram, D. 2012. College Students’ Sense of Belonging: Dimensions and Correlates. Stanford University.
   Google Scholar
• Jamaluddin, N., A. Ayob, S. A. Osman, M. Z. Omar, N. T. Kofli, and S. Johar. 2013. “Undergraduate Industrial Training Experience: A Win-win Situation for Students, Industry and Faculty.” Procedia-Social and Behavioral Sciences 102: 648–653. doi:10.1016/j.sbspro.2013.10.783.
   Google Scholar
• James, A. J., C. K. H. Chin, and B. R. Williams. 2014. “Using the Flipped Classroom to Improve Student Engagement and to Prepare Graduates to Meet Maritime Industry Requirements: A Focus on Maritime Education.” WMU Journal of Maritime Affairs 13 (2): 331–343. doi:10.1007/s13437-014-0070-0.
   Google Scholar
• Jiang, Y., X. Wang, and K. F. Yuen. 2021. “Augmented Reality Shopping Application Usage: The Influence of Attitude, Value, and Characteristics of Innovation.” Journal of Retailing and Consumer Services 63: 102720. doi:10.1016/j.jretconser.2021.102720.
   Web of Science ®Google Scholar
• Kahu, E. R. 2013. “Framing Student Engagement in Higher Education.” Studies in Higher Education 38 (5): 758–773. doi:10.1080/03075079.2011.598505.
   Web of Science ®Google Scholar
• Kalam, A., and H. C. Mahonta. 2017. “Measuring Service Gap of Higher Education in Bangladesh: A Comparative Study between Public University and Private University.” IOSR Journal of Business and Management 19 (11): 49–55.
   Google Scholar
• Kashif, M., T. Ramayah, and S. Sarifuddin. 2016. “PAKSERV – Measuring Higher Education Service Quality in a Collectivist Cultural Context.” Total Quality Management & Business Excellence 27 (3–4): 265–278. doi:10.1080/14783363.2014.976939.
   Web of Science ®Google Scholar
• Kay, D., and M. Pasarica. 2019. “Using Technology to Increase Student (And Faculty Satisfaction With) Engagement in Medical Education.” Advances in Physiology Education 43 (3): 408–413.
   PubMed Web of Science ®Google Scholar
• Khalaf, M. A., and N. Khourshed. 2017. “Performance-based Service Quality Model in Postgraduate Education.” International Journal of Quality & Reliability Management 34: 626–648.
   Web of Science ®Google Scholar
• Krishnaveni, R., and J. Meenakumari. 2010. “Usage of ICT for Information Administration in Higher Education Institutions–A Study.” International Journal of Environmental Science and Development 1 (3): 282–286.
   Google Scholar
• Ladhari, R. 2009. “A Review of Twenty Years of SERVQUAL Research.” International Journal of Quality and Service Sciences 1: 172–198.
   Google Scholar
• Latif, K. F., I. Latif, U. F. Sahibzada, and M. Ullah. 2019. “In Search of Quality: Measuring Higher Education Service Quality (Hieduqual).” Total Quality Management & Business Excellence 30 (7–8): 768–791.
   Web of Science ®Google Scholar
• Lau, Y.-Y., and A. K. Y. Ng. 2015. “The Motivations and Expectations of Students Pursuing Maritime Education.” WMU Journal of Maritime Affairs 14 (2): 313–331.
   Google Scholar
• Lewis, R. C., and B. H. Booms. 1983. “The Marketing Aspects of Service Quality.” Emerging Perspectives on Services Marketing 65 (4): 99–107.
   Google Scholar
• Lutzhoft, M., A. Hynnekleiv, J. V. Earthy, and E. S. Petersen. 2019. “Human-centred Maritime autonomy-An Ethnography of the Future.” Paper presented at the Journal of Physics: Conference Series.
   Google Scholar
• Lvov, M. S., and H. V. Popova. 2020. “Simulation Technologies of Virtual Reality Usage in the Training of Future Ship Navigators.”
   Google Scholar
• Mamun-ur-Rashid, M., and M. Z. Rhman. 2017. “Quality of Higher Education in Bangladesh: Application of a Modified SERVQUAL Model.” Problems of Education in the 21st Century 75 (1): 72.
   Google Scholar
• Martirosyan, N. M., D. Patrick Saxon, and R. Wanjohi. 2014. “Student Satisfaction and Academic Performance in Armenian Higher Education.” American International Journal of Contemporary Research 4 (2): 1–5.
   Google Scholar
• Mastoi, A. G., and L. X. W. Saengkrod. 2019. “Higher Education Service Quality Based on Students’ Satisfaction in People’s Republic of China.” Higher Education 10 (6): 109–121.
   Google Scholar
• Ng, J. M., and T. L. Yip. 2009. “Maritime Education in a Transdisciplinary World: The Case of Hong Kong.” The Asian Journal of Shipping and Logistics 25 (1): 69–82.
   Google Scholar
• Noaman, A. Y., M. R. Abdul Hamid, A. I. Madbouly, A. M. Khedra, and A. G. Fayoumi. 2017. “Higher Education Quality Assessment Model: Towards Achieving Educational Quality Standard.” Studies in Higher Education 42 (1): 23–46.
   Web of Science ®Google Scholar
• Otávio José, D. O., and E. C. Ferreira. 2009. “Adaptation and Application of the SERVQUAL Scale in Higher Education.” Paper presented at the Proceedings of POMS 20th Annual Conference Orlando, Florida USA.
   Google Scholar
• Owlia, M. S., and E. M. Aspinwall. 1996. “A Framework for the Dimensions of Quality in Higher Education.” Quality Assurance in Education 4: 12–20.
   Google Scholar
• Paine-Clemes, B. 2005. “What Is Quality in a Maritime Education?” IAMU Journal 23–30.
   Google Scholar
• Pallis, A. A., and A. K. Y. Ng. 2011. “Pursuing Maritime Education: An Empirical Study of Students’ Profiles, Motivations and Expectations.” Maritime Policy & Management 38 (4): 369–393.
   Web of Science ®Google Scholar
• Parasuraman, A., V. A. Zeithaml, and L. L. Berry. 1985. “A Conceptual Model of Service Quality and Its Implications for Future Research.” Journal of Marketing 49 (4): 41–50.
   Web of Science ®Google Scholar
• Paris, D. C. 2020. “Disruption”.1–3. Change: The Magazine of Higher Learning.
   Google Scholar
• Pellegrino, J. W., and E. S. Quellmalz. 2010. “Perspectives on the Integration of Technology and Assessment.” Journal of Research on Technology in Education 43 (2): 119–134.
   Google Scholar
• Rahimizhian, S., T. Avci, and K. K. Eluwole. 2020. “A Conceptual Model Development of the Impact of Higher Education Service Quality in Guaranteeing Edu‐tourists’ Satisfaction and Behavioral Intentions.” Journal of Public Affairs 20 (3): e2085.
   Web of Science ®Google Scholar
• Rahman, I. 2010. “Students’ Perceptions of Effectiveness of Hospitality Curricula and Their Preparedness.” ERIC Publications 25.
   Google Scholar
• Raja, R., and P. C. Nagasubramani. 2018. “Impact of Modern Technology in Education.” Journal of Applied and Advanced Research 3 (1): 33–35.
   Google Scholar
• Rodič, B. 2017. “Industry 4.0 And the New Simulation Modelling Paradigm.” Organizacija 50 (3): 193–207.
   Web of Science ®Google Scholar
• Rueda, L., J. Benitez, and J. Braojos. 2017. “From Traditional Education Technologies to Student Satisfaction in Management Education: A Theory of the Role of Social Media Applications.” Information & Management 54 (8): 1059–1071.
   Web of Science ®Google Scholar
• Schneider, M. 2002. “Do School Facilities Affect Academic Outcomes?”.
   Google Scholar
• Semente, E. 2017. “Student Satisfaction and Technology Integration in Teaching and Learning: The Case of University Education in Namibia.” Journal of Education and Practice 1 (2): 1–10.
   Google Scholar
• Sharkin, B. S., P. M. Plageman, and S. L. Mangold. 2003. “College Student Response to Peers in Distress: An Exploratory Study.” Journal of College Student Development 44 (5): 691–698.
   Web of Science ®Google Scholar
• Smith Johnson, E. M. 2020. “Exploring the Effects of Technology and Innovation on Changing Market Requirements and the Evolving Maritime Curriculum: A Jamaican Perspective.” Worldwide Hospitality and Tourism Themes 12 (1): 69–79.
   Web of Science ®Google Scholar
• StudyInternational. 2021. “Maritime Studies that Offer Endless Career Possibilities above and under the Sea.” https://www.studyinternational.com/news/maritime-studies-that-offer-endless-career-possibilities-above-and-under-the-sea/
   Google Scholar
• Suhr, D. D. 2006. “Exploratory or Confirmatory Factor Analysis?” In, 1–17.
   Google Scholar
• Tabata, L. N., and L. K. Johnsrud. 2008. “The Impact of Faculty Attitudes toward Technology, Distance Education, and Innovation.” Research in Higher Education 49 (7): 625.
   Web of Science ®Google Scholar
• Taber, K. S. 2018. “The Use of Cronbach’s Alpha When Developing and Reporting Research Instruments in Science Education.” Research in Science Education 48 (6): 1273–1296.
   Web of Science ®Google Scholar
• Tan, K. C., and S. W. Kek. 2004. “Service Quality in Higher Education Using an Enhanced SERVQUAL Approach.” Quality in Higher Education 10 (1): 17–24.
   Google Scholar
• Teeroovengadum, V., T. J. Kamalanabhan, and A. K. Seebaluck. 2016. “Measuring Service Quality in Higher Education: Development of a Hierarchical Model (HESQUAL).” Quality Assurance in Education 24: 244–258.
   Web of Science ®Google Scholar
• Timmis, S., P. Broadfoot, R. Sutherland, and A. Oldfield. 2016. “Rethinking Assessment in a Digital Age: Opportunities, Challenges and Risks.” British Educational Research Journal 42 (3): 454–476.
   Web of Science ®Google Scholar
• Tuljak-Suban, D., and V. Suban. “Maritime Education Institutions: A Review of Quality Assessment Methods and the Development of a Fuzzy Assessment Tool.” TTEM. 507.
   Google Scholar
• UNCTAD. “Review of Maritime Transport 2018.” 2018. https://unctad.org/webflyer/review-maritime-transport-2018
   Google Scholar
• Voloshynov, S. A., H. V. Popova, A. Y. Yurzhenko, and E. O. Shmeltser. 2020. “The Use of Digital Escape Room in Educational Electronic Environment of Maritime Higher Education Institutions.” Paper presented at the CEUR Workshop Proceedings.
   Google Scholar
• Wilkins, S., and M. S. Balakrishnan. 2013. “Assessing Student Satisfaction in Transnational Higher Education.” International Journal of Educational Management 27: 143–156.
   Google Scholar
• Wiranto, R., and S. Slameto. 2021. “Alumni Satisfaction in Terms of Classroom Infrastructure, Lecturer Professionalism, and Curriculum.” Heliyon e06679.
   PubMed Web of Science ®Google Scholar
• Yousapronpaiboon, K. 2014. “SERVQUAL: Measuring Higher Education Service Quality in Thailand.” Procedia-Social and Behavioral Sciences 116: 1088–1095.
   Google Scholar
• Yuen, K. F., K. X. Li, X. Gangyan, X. Wang, and Y. D. Wong. 2019. “A Taxonomy of Resources for Sustainable Shipping Management: Their Interrelationships and Effects on Business Performance.” Transportation Research Part E: Logistics and Transportation Review 128: 316–332. doi:10.1016/j.tre.2019.06.014.
   Web of Science ®Google Scholar