A snapshot of the student experience: exploring student satisfaction through the use of photographic elicitation

References

• Agrawal, A., N. Buckley-Irvine, and E. Clewlow. 2014. “Is the National Student Survey Fit for Purpose?” Accessed March 21, 2016. https://www.theguardian.com/higher-education-network/blog/2014/aug/12/do-we-still-need-national-student-survey-university
   Google Scholar
• Baird, J., and G. Gordon. 2009. “Beyond the Rhetoric: A Framework for Evaluating Improvements to the Student Experience.” Tertiary Education and Management 15 (3): 193–207.10.1080/13583880903072976
   Google Scholar
• Barbera, E., M. Clarà, and J. A. Linder-Vanberschot. 2013. “Factors Influencing Student Satisfaction and Perceived Learning in Online Courses.” E-Learning and Digital Media 10 (3): 226–235. doi:10.2304/elea.2013.10.3.226.
   Google Scholar
• Bates, E. A., and L. K. Kaye. 2014a. “‘I’d Be Expecting Caviar in Lectures’: The Impact of the New Fee Regime on Undergraduate Students’ Expectations of Higher Education.” International Journal of Higher Education Research 67 (5): 665–673. doi:10.1007/s10734-013-9671-3.
   Web of Science ®Google Scholar
• Bates, E. A., and L. K. Kaye. 2014b. “Exploring the Impact of the Increased Tuition Fees on Academic Staffs’ Experiences in Post-92 Universities: A Small-Scale Qualitative Study.” Education Sciences 4 (4): 229–246. doi:10.3390/educsci4040229.
   Google Scholar
• Braun, V., and V. Clarke. 2006. “Using Thematic Analysis in Psychology.” Qualitative Research in Psychology 3: 77–101. doi:10.1191/1478088706qp063oa.
   Google Scholar
• Brooman, S., and S. Darwent. 2014. “Measuring the Beginning: A Quantitative Study of the Transition to Higher Education.” Studies in Higher Education 39 (9): 1523–1541. doi:10.1080/03075079.2013.801428.
   Web of Science ®Google Scholar
• Buckley, A. 2012 “Making It Count”: Reflecting on the National Student Survey (NSS) in the Process of Enhancement. Accessed June 20, 2016. https://www.heacademy.ac.uk/making-it-count-reflections-national-student-survey-nss-process-enhancement
   Google Scholar
• Butler, A. 2007. “Job Characteristics and College Performance and Attitudes: A Model of Work-School Conflict and Facilitation.” Journal of Applied Psychology 92 (2): 500–510. doi:10.1037/0021-9010.92.2.500.
   PubMed Web of Science ®Google Scholar
• Butt, B. Z., and K. Rehman. 2010. “A Study Examining the Students Satisfaction in Higher Education.” Procedia Social and Behavioral Sciences 2: 5446–5450. doi:10.1016/j.sbspro.2010.03.888.
   Google Scholar
• Childers, C., K. Williams, and E. Kemp. 2014. “Emotions in the Classroom: Examining Environmental Factors and Student Satisfaction.” Journal of Education for Business 89: 7–12. doi:10.1080/088.32323.2012.738258.
   Google Scholar
• Coverman, S. 1989. “Role Overload, Role Conflict, and Stress: Addressing Consequences of Multiple Role Demands.” Social Forces 67 (4): 965–982. doi:10.1093/sf/67.4.965.
   Web of Science ®Google Scholar
• Creed, P. A., J. French, and M. Hood. 2015. “Working While Studying at University: The Relationship between Work Benefits and Demands and Engagement and Well-Being.” Journal of Vocational Behavior 86: 48–57.10.1016/j.jvb.2014.11.002
   Web of Science ®Google Scholar
• Department for Business, Innovation and Skills. 2016. Success as a Knowledge Economy: Teaching Excellence, Social Mobility and Student Choice. Retrieved from: https://www.gov.uk/government/publications/higher-education-success-as-a-knowledge-economy-white-paper
   Google Scholar
• Douglas, J., A. Douglas, and B. Barnes. 2006. “Measuring Student Satisfaction at a UK University.” Quality Assurance in Education 14 (3): 251–267. doi:10.1108/09684880610678568.
   Google Scholar
• Douglas, J., R. McClelland, and J. Davies. 2008. “The Development of a Conceptual Model of Student Satisfaction with Their Experience in Higher Education.” Quality Assurance in Education 16 (1): 19–35. doi:10.1108/09684880810848396.
   Google Scholar
• Elliott, K. M., and M. A. Healy. 2001. “Key Factors Influencing Student Satisfaction Related to Recruitment and Retention.” Journal of Marketing for Higher Education 10 (4): 1–11. doi:10.1300/J050v10n04_01.
   Google Scholar
• Elliott, K. M., and D. Shin. 2002. “Student Satisfaction: An Alternative Approach to Assessing This Important Concept.” Journal of Higher Education Policy and Management 24 (2): 197–209. doi:10.1080/1360080022000013518.
   Google Scholar
• Entwistle, N. J. 1991. “Approaches to Learning and Perceptions of the Learning Environment.” Higher Education 22 (3): 201–204.10.1007/BF00132287
   Web of Science ®Google Scholar
• Freeman, T. M., L. H. Anderman, and J. M. Jensen. 2007. “Sense of Belonging in College Freshmen at the Classroom and Campus Levels.” The Journal of Experimental Education 75 (3): 203–220. doi:10.3200/JEXE.75.3.203-220.
   Web of Science ®Google Scholar
• Frith, H., and D. Harcourt. 2007. “Using Photographs to Capture Women's Experiences of Chemotherapy: Reflecting on the Method.” Qualitative Health Research 17 (10): 1340–1350. doi:10.1177/1049732307308949.
   PubMed Web of Science ®Google Scholar
• Gareis, K. C., R. C. Barnett, K. A. Ertel, and L. F. Berkman. 2009. “Work-Family Enrichment and Conflict: Additive Effects, Buffering, or Balance?” Journal of Marriage and Family 71 (3): 696–707.10.1111/jomf.2009.71.issue-3
   Web of Science ®Google Scholar
• Gibbons, C., M. Dempster, and M. Moutray. 2011. “Stress, Coping and Satisfaction in Nursing Students.” Journal of Advanced Nursing 67: 621–632. doi:10.1111/j.1365-2648.2010.05495.x.
   PubMed Web of Science ®Google Scholar
• Goode, W. 1960. “A Theory of Role Strain.” American Sociological Review 25 (4): 483. doi:10.2307/2092933.
   Web of Science ®Google Scholar
• Greenhaus, J., and N. Beutell. 1985. “Sources of Conflict between Work and Family Roles.” Academy of Management Review 10 (1): 76–88. doi:10.5465/amr.1985.4277352.
   Web of Science ®Google Scholar
• Gruber, T., S. Fuss, R. Voss, and M. Glӓser-Zikuda. 2010. “Examining Student Satisfaction with Higher Education Services: Using a New Measurement Tool.” International Journal of Public Sector Management 23 (2): 105–123. doi:10.1108/09513551011022474.
   Google Scholar
• Harper, D. 2002. “Talking about Pictures: A Case for Photo Elicitation.” Visual Studies 17 (1): 13–26. doi:10.1080/14725860220137345.
   Google Scholar
• Havergal, C. 2016. “Ethnic Minority Students Less Satisfied with University Experience”. Accessed June 18, 2016https://www.timeshighereducation.com/news/ethnic-minority-students-less-satisfied-university-experience
   Google Scholar
• Henderson, M., N. Selwyn, and R. Aston. 2015. “What Works and Why? Student Perceptions of ‘Useful’ Digital Technology in University Teaching and Learning.” Studies in Higher Education 42 (8): 1567–1579. doi:10.1080/03075079.2015.1007946.
   Web of Science ®Google Scholar
• Hoffman, M., J. Richmond, J. Morrow, and K. Salomone. 2002. “Investigating “Sense of Belonging” in First-Year College Students.” Journal of College Student Retention: Research, Theory & Practice 4 (3): 227–256.10.2190/DRYC-CXQ9-JQ8 V-HT4 V
   Google Scholar
• Hurworth, R. 2003. Photo-Interviewing for Research. Social Research Update, 40. https://sru.soc.surrey.ac.uk/SRU40.html
   Google Scholar
• Jacques, D. 1990. Being a Personal Tutor. Oxford, England: Oxford Polytechnic.
   Google Scholar
• Jurkowitsch, S., C. Vignali, and H. R. Kaufmann. 2006. “A Student Satisfaction Model for Austrian Higher Education Providers Considering Aspects of Marketing Communication.” Innovative Marketing 2 (3): 9–23.
   Google Scholar
• Kaye, L. K., and E. A. Bates. 2017. “The Impact of Higher Fees on Psychology Students’ Reasons for Attending University.” Journal of Further and Higher Education 41 (3): 379–392. doi:10.1080/0309877X.2015.1117597.
   Web of Science ®Google Scholar
• Kovacs, S., L. Grant, and F. Hyland. 2010. A Study of the Use of the National Student Survey to Enhance the Student Experience in Education Departments. Accessed June 20, 2016. https://www.heacademy.ac.uk/sites/default/files/8077.pdf
   Google Scholar
• Kunimoto, N. 2004. “Intimate Archives: Japanese-Canadian Family Photography 1939-49.” Art History 27: 129–155.10.1111/ahis.2004.27.issue-1
   Web of Science ®Google Scholar
• Lenaghan, J. A., and K. Sengupta. 2007. “Role Conflict, Role Balance and Affect: A Model of Well-Being of the Working Student.” Journal of Behavioral and Applied Management 9 (1): 88–109.
   Google Scholar
• McCann, J. J., and E. A. Bates. 2017. How to Eat an Elephant: Thematic Analysis of Students Perceptions of Critical Thinking ( Unpublished dissertation). UK: University of Cumbria.
   Google Scholar
• Minsky, C. 2016. “National Student Survey 2016: Overall Satisfaction Results.” https://www.timeshighereducation.com/student/news/national-student-survey-2016-overall-satisfaction-results
   Google Scholar
• Murtagh, L. 2012. “Enhancing Preparation for Higher Education.” Practitioner Research in Higher Education 6 (1): 31–39.
   Google Scholar
• Palmer, S. R., and D. M. Holt. 2008. “Examining Student Satisfaction with Wholly Online Learning.” Journal of Computer Assisted Learning 25: 101–113. doi:10.1111/j.1365-2729.2008.00294.x.
   Web of Science ®Google Scholar
• Pascarella, Ernest T., and Patrick T. Terenzini. 2005. How College Affects Students. Vol. 2. San Francisco, CA: Jossey-Bass. http://eu.wiley.com/WileyCDA/WileyTitle/productCd-0787910449.html
   Google Scholar
• Pennington, C. R., E. A. Bates, L. K. Kaye, and L. T. Bolam. 2017. “Psychological and Contextual Factors on Satisfaction in Higher Education: A Longitudinal Study.” Journal of Further and Higher Education. doi:10.1080/0309877X.2017.1302563.
   Web of Science ®Google Scholar
• Prince, M. 2004. “Does Active Learning Work? A Review of the Research.” Journal of Engineering Education 93 (3): 223–231.10.1002/jee.2004.93.issue-3
   Web of Science ®Google Scholar
• Radloff, A., H. Coates, R. James, and K.-L. Krause 2011. Report on the Development of the University Experience Survey. Higher Education Research. https://works.bepress.com/hamish_coates/79
   Google Scholar
• Rapert, M. I., S. Smith, A. Velliquette, and J. A. Garretson. 2004. “The Meaning of Quality: Expectations of Students in Pursuit of an MBA.” Journal of Education for Business 80: 17–24. doi:10.3200/JOEB.80.1.17-24.
   Google Scholar
• Roberts, T. S. 2005. “Computer-Supported Collaborative Learning in Higher Education: An Introduction.” Computer-Supported Collaborative Learning in Higher Education 1–18. https://www.igi-global.com/chapter/computer-supported-collaborative-learning-higher/6898
   Google Scholar
• Sawir, E., S. Marginson, A. Deumert, C. Nyland, and G. Ramia. 2008. “Loneliness and International Students: An Australian Study.” Journal of Studies in International Education 12 (2): 148–180. doi:10.1177/1028315307299699.
   Web of Science ®Google Scholar
• Scott, P. 2015. “Three Reasons Why the Teaching Excellence Framework Won’t Work.” https://www.theguardian.com/education/2015/nov/02/why-teaching-excellence-framework-tef-metrics-university-fees
   Google Scholar
• Stryker, S. 1968. “Identity Salience and Role Performance: The Relevance of Symbolic Interaction Theory for Family Research.” Journal of Marriage and the Family 30 (4): 558. doi:10.2307/349494.
   Web of Science ®Google Scholar
• Tajfel, H., and J. Turner. 1979. “An Integrative Theory of Inter-Group Conflict.” In The Social Psychology of Inter-Group Relations, edited by J. A. Williams and S. Worchel, 33–47. Belmont, CA: Wadsworth.
   Google Scholar
• Temizer, L., and A. Turkyilmaz. 2012. “Implementation of Student Satisfaction Index Model in Higher Education Institutions.” Procedia – Social and Behavioral Sciences 46: 3802–3806. doi: 10.1016/j.sbspro.2012.06.150
   Google Scholar
• Umbach, P. D., and S. R. Porter. 2002. “How Do Academic Departments Impact Student Satisfaction? Understanding the Contextual Effects of Departments.” Research in Higher Education 43 (2): 209–234.10.1023/A:1014471708162
   Web of Science ®Google Scholar
• Wiers-Jenssen, J., B. Stensaker, and J. B. Grøgaard. 2002. “Student Satisfaction: Towards an Empirical Deconstruction of the Concept.” Quality in Higher Education 8 (2): 183–195. doi:10.1080/1353832022000004377.
   Google Scholar
• Wilcox, P., S. Winn, and M. Fyvie-Gauld. 2005. “‘It Was Nothing to Do with the University, It Was Just the People’: The Role of Social Support in the First-Year Experience of Higher Education.” Studies in Higher Education 30 (6): 707–722. doi:10.1080/03075070500340036.
   Web of Science ®Google Scholar
• Williams, J. 2015. “The National Student Survey Should Be Abolished before It Does Any More Harm.” Accessed March 21, 2016. https://www.theguardian.com/higher-education-network/2015/aug/13/the-national-student-survey-should-be-abolished-before-it-does-any-more-harm.
   Google Scholar
• Wright, F., D. White, T. Hirst, and A. Cann. 2014. “Visitors and Residents: Mapping Student Attitudes to Academic Use of Social Networks.” Learning, Media and Technology 39 (1): 126–141. doi:10.1080/17439884.2013.777077.
   Web of Science ®Google Scholar
• Zhao, C. M., and G. D. Kuh. 2004. “Adding Value: Learning Communities and Student Engagement.” Research in Higher Education 45 (2): 115–138.10.1023/B:RIHE.0000015692.88534.de
   Web of Science ®Google Scholar