Zero defects: a quality costs approach

References

• Canpanella , J. and Corcoran , F.J. 1983 . “Principles of Quality Costs” . Quality Progress , : 16 – 22 .
   Google Scholar
• Crosby , P.B. 1983 . Quality Without Tears , New York : McGraw-Hill .
   Google Scholar
• Crosby , P.B. 1979 . Quality is Free: The Art of Making Quality Certain , New York : McGraw-Hill .
   Google Scholar
• Dorfman , R. and Steiner , P.O. 1954 . “Optimal Advertising and Optimal Quality” . American Economic Review , 44 : 826 – 836 .
   Web of Science ®Google Scholar
• Dorris , A.L. and Foote , B.L. 1978 . “Inspection Errors and Statistical Quality Control: A Survey” . AIIE Transactions , 10 : 184 – 192 .
   Web of Science ®Google Scholar
• Feigenbaum , A.V. 1983 . Total Quality Control , New York : McGraw-Hill .
   Google Scholar
• Fine C.H. Quality Control and Learning in Production Systems Ph.D. Dissertation , Graduate School of Business, Stanford University 1983
   Google Scholar
• Fisher , E.L. 1985 . “Expert Systems Can Lay Groundwork for Intelligent CIM Decision Making” . Industrial Engineering , : 78 – 83 .
   Google Scholar
• Lee , H.L. and Hsiang , T.C. 1985 . “A Quality Cost Model with Sales Effects” . Proceedings of Western Regional Conference,American Institute for Decision Sciences , : 122 – 124 .
   Google Scholar
• Lee , H.L. and Tapiero , C.S. 1985 . “Quality Control and the Sales Process” . Naval Research Logistics Quarterly ,
   Google Scholar
• Lundvall , D.M. and Juran , J.M. 1974 . “Quality Costs” . In Quality Control Handbook , Edited by: Juran , J.M. New York : McGraw-Hill .
   Google Scholar
• Miller , R.E. 1979 . Dynamic Optimization and Economic Applications , New York : McGraw-Hill Company .
   Google Scholar
• Sullivan , E. 1983 . “Quality Costs: Current Applications” . Quality Progress , : 34 – 37 .
   Google Scholar