References
- Aiken, L., & West, S. G. (1991). Multiple regression: Testing and interpreting interactions. Sage.
- Aldao, A., Nolen-Hoeksema, S., & Schweizer, S. (2010). Emotion regulation strategies across psychopathology: A meta-analysis. Clinical Psychology Review, 30(2), 217–237. https://doi.org/10.1016/j.cpr.2009.11.004
- American Psychiatric Association. (2013). Diagnostic and statistical manual of mental disorders (5th ed.). Author.
- Andela, M., & Truchot, D. (2017). Emotional dissonance and burnout: The moderating role of team reflexivity and Re-evaluation. Stress and Health, 33(3), 179–189. https://doi.org/10.1002/smi.2695
- Andela, M., Truchot, D., & Borteyrou, X. (2015). Emotional labour and burnout: Some methodological considerations and refinements. Canadian Journal of Behavioural Science, 47(4), 321–332. https://doi.org/10.1037/cbs0000024
- Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88–115. https://doi.org/10.5465/amr.1993.3997508
- Avieli, H., Ben-David, S., & Levy, I. (2016). Predicting professional quality of life among professional and volunteer caregivers. Psychological Trauma: Theory, Research, Practice, and Policy, 8(1), 80–87. https://doi.org/10.1037/tra0000066
- Badger, K., Royse, D., & Craig, C. (2008). Hospital social workers and indirect trauma exposure: An exploratory study of contributing factors. Health & Social Work, 33(1), 63–71. https://doi.org/10.1093/hsw/33.1.63
- Baird, K., & Kracen, A. (2006). Vicarious traumatization and secondary traumatic stress: A research synthesis. Counselling Psychology Quarterly, 19(2), 181–188. https://doi.org/10.1080/09515070600811899
- Baker, C. (2018). Mental health statistics for England: Prevalence, services and funding (Report No. 6988). House of Commons Library. http://allcatsrgrey.org.uk/wp/download/public_health/mental_health/SN06988-1.pdf
- Bakker, A., & Demerouti, E. (2007). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115
- Bardeen, J. R., Kumpula, M. J., & Orcutt, H. K. (2013). Emotion regulation difficulties as a prospective predictor of posttraumatic stress symptoms following a mass shooting. Journal of Anxiety Disorders, 27(2), 188–196. https://doi.org/org/10.1016/j.janxdis.2013.01.003
- Beaumont, E., Durkin, M., Hollins-Martin, C. J., & Carson, J. (2016). Measuring relationships between self-compassion, compassion fatigue, burnout and well-being in student counsellors and student cognitive behavioural psychotherapists: A quantitative survey. Counselling and Psychotherapy Research, 16(1), 15–23. https://doi.org/10.1002/capr.12054
- Bercier, M. L., & Maynard, B. R. (2015). Interventions for secondary traumatic stress with mental health workers: A systematic review. Research on Social Work Practice, 25(1), 81–89. https://doi.org/10.1177/1049731513517142
- Bober, T., & Regehr, C. (2006). Strategies for reducing secondary or vicarious trauma: Do they work? Brief Treatment and Crisis Intervention, 6(1), 1–9. http://dx.doi.org/10.1093/brief-treatment/mhj001
- Boden, M. T., Westermann, S., McRae, K., Kuo, J., Alvarez, J., Kulkarni, M. R., Gross, J. J., & Bonn-Miller, M. O. (2013). Emotion regulation and posttraumatic stress disorder: A prospective investigation. Journal of Social and Clinical Psychology, 32(3), 296–314. https://doi.org/10.1521/jscp.2013.32.3.296
- Bondarenko, Y., Du Preez, E., & Shepherd, D. (2017). Emotional labour in mental health field workers. New Zealand Journal of Psychology, 46(1), 4–13. https://www.psychology.org.nz/journal-archive/Emotional-labour-in-mental-health-field-workers.pdf
- Bonn-Miller, M. O., Vujanovic, A. A., Boden, M. T., & Gross, J. J. (2011). Posttraumatic stress, difficulties in emotion regulation, and coping-oriented marijuana use. Cognitive Behaviour Therapy, 40(1), 34–44. https://doi.org/10.1080/16506073.2010.525253
- Bride, B. (2007). Prevalence of secondary traumatic stress among social workers. Social Work, 52(1), 63–70. https://doi.org/10.1093/sw/52.1.63
- Bride, B., Radey, E., & Figley, M. (2007). Measuring compassion fatigue. Clinical Social Work Journal, 35(3), 155–163. https://doi.org/10.1007/s10615-007-0091-7
- Bride, B., Robinson, M., Yegidis, B., & Figley, C. (2004). Development and validation of the secondary traumatic stress scale. Research On Social Work Practice, 14(1), 27–35. https://doi.org/10.1177/1049731503254106
- Brotheridge, C., & Lee, R. (2003). Development and validation of the emotional labour scale. Journal of Occupational and Organizational Psychology, 76(3), 365–379. https://doi.org/10.1348/096317903769647229
- Canfield, J. (2005). Secondary traumatization, burnout, and vicarious traumatization. Smith College Studies in Social Work, 75(2), 81–101. https://doi.org/10.1300/J497v75n02_06
- Caringi, J. C., Lawson, H. A., & Devlin, M. (2012). Planning for emotional labor and secondary traumatic stress in child welfare organizations. Journal of Family Strengths, 12(1), 1–31. https://digitalcommons.library.tmc.edu/jfs/vol12/iss1/11/
- Chaplin, W. E. (1991). The next generation of moderator research in personality psychology. Journal of Personality, 59(2), 143–178. https://doi.org/10.1111/j.1467–6494.1991.tb00772.x
- Choi, G. Y. (2011). Organizational impacts on the secondary traumatic stress of social workers assisting family violence or sexual assault survivors. Administration in Social Work, 35(3), 225–242. https://doi.org/10.1080/03643107.2011.575333
- Chou, H., Hecker, R., & Martin, A. (2012). Predicting nurses’ well‐being from job demands and resources: A cross‐sectional study of emotional labour. Journal of Nursing Management, 20(4), 502–511. https://doi.org/10.1111/j.1365-2834.2011.01305.x
- Cieslak, R., Benight, C., Rogala, A., Smoktunowicz, E., Kowalska, M., Zukowska, K., Yeager, C., & Luszczynska, A. (2016). Effects of Internet-based self-efficacy intervention on secondary traumatic stress and secondary posttraumatic growth among health and human services professionals exposed to indirect trauma. Frontiers in Psychology, 7, 1009. https://doi.org/10.3389/fpsyg.2016.01009
- Cieslak, R., Shoji, K., Douglas, A., Melville, E., Luszczynska, A., & Benight, C. C. (2014). A meta-analysis of the relationship between job burnout and secondary traumatic stress among workers with indirect exposure to trauma. Psychological Services, 11(1), 75–86. https://doi.org/10.1037/a0033798
- Cohen, J. (1988). Statistical power analysis for the behavioral sciences. Lawrence Erlbaum Associates.
- Colombo, L., Emanuel, F., & Zito, M. (2019). Secondary traumatic stress: Relationship with symptoms, exhaustion, and emotions among cemetery workers. Frontiers in Psychology, 10, 633. https://doi.org/10.3389/fpsyg.2019.00633
- Connally, D. (2012). The relationship between clinician sex, ethnicity, sexual identity and secondary traumatic stress. Journal of Gay and Lesbian Mental Health, 16(4), 306–321. https://doi.org/10.1080/19359705.2012.697002
- Corey, G. (2009). Student manual for Theory and practice of counseling and psychotherapy (8th ed.). Thomson Brooks/Cole.
- Council on Social Work Education. (2015). Educational policy and accreditation standards. Author.
- De La Rosa, G., Webb-Murphy, J., Fesperman, S., & Johnston, S. (2018). Professional quality of life normative benchmarks. Psychological Trauma: Theory, Research, Practice, and Policy, 10(2), 225–228. https://doi.org/10.1037/tra0000263
- Delgado, C., Upton, D., Ranse, K., Furness, T., & Foster, K. (2017). Nurses’ resilience and the emotional labour of nursing work: An integrative review of empirical literature. International Journal of Nursing Studies, 70, 71–88. https://doi.org/10.1016/j.ijnurstu.2017.02.008
- Devilly, G., Wright, R., & Varker, T. (2009). Vicarious trauma, secondary traumatic stress or simply burnout? Effect of trauma therapy on mental health professionals. Australian and New Zealand Journal of Psychiatry, 43(4), 373–385. https://doi.org/10.1080/00048670902721079
- Diefendorff, J., Erickson, R., Grandey, A., & Dahling, J. (2011). Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses. Journal of Occupational Health Psychology, 16(2), 170–186. https://doi.org/10.1037/a0021725
- Diehm, R. M., Mankowitz, N. N., & King, R. M. (2018). Secondary traumatic stress in Australian psychologists: Individual risk and protective factors. Traumatology (Tallahassee, Fla.). 25(3), 196–202. https://doi.org/10.1037/trm0000181
- Dutton, M. A., & Rubinstein, F. L. (1995). Working with people with PTSD: Research implications. In C. R. Figley (Ed.), Compassion fatigue: Coping with secondary traumatic stress disorder in those who treat the traumatized (pp. 82–100). Brunner/Mazel.
- Ehring, T., & Quack, D. (2010). Emotion regulation difficulties in trauma survivors: The role of trauma type and PTSD symptom severity. Behavior Therapy, 41(4), 587–598. https://doi.org/10.1016/j.beth.2010.04.004
- Faul, F., Erdfelder, E., Buchner, A., & Lang, A. (2009). Statistical power analyses using G * Power 3.1: Tests for correlation and regression analyses. Behavior Research Methods, 41(4), 1149–1160. https://doi.org/10.3758/BRM.41.4.1149
- Field, A. (2013). Discovering statistics using IBM SPSS statistics: And sex and drugs and rock ‘n’ roll (4th ed.). SAGE.
- Figley, C. (1995). Compassion fatigue: Coping with secondary traumatic stress disorder in those who treat the traumatized (Brunner/Mazel psychosocial stress series; no. 23). Brunner/Mazel.
- Finlay-Jones, A. L., Rees, C. S., & Kane, R. T. (2015). Self-compassion, emotion regulation and stress among Australian psychologists: Testing an emotion regulation model of self-compassion using structural equation modeling. PloS One, 10(7), e0133481. https://doi.org/org/10.1371/journal.pone.0133481
- Fisk, G. M., & Friesen, J. P. (2012). Perceptions of leader emotion regulation and LMX as predictors of followers’ job satisfaction and organizational citizenship behaviors. The Leadership Quarterly, 23(1), 1–12. https://doi.org/10.1016/j.leaqua.2011.11.001
- Frazier, P. A., Tix, A. P., & Barron, K. E. (2004). Testing moderator and mediator effects in counseling psychology research. Journal of Counseling Psychology, 51(1), 115–134. https://doi.org/10.1037/0022–0167.51.1.115
- Golfenshtein, N., & Drach‐Zahavy, A. (2015). An attribution theory perspective on emotional labour in nurse–patient encounters: A nested cross‐sectional study in paediatric settings. Journal of Advanced Nursing, 71(5), 1123–1134. https://doi.org/10.1111/jan.12612
- Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95–110. https://doi.org/10.1037/1076-8998.5.1.95
- Gross, J. J. (1998). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74(1), 224–237. https://doi.org/10.1037//0022-3514.74.1.224
- Gross, J. J., & Thompson, R. A. (2007). Emotion regulation: Conceptual foundations. In J. J. Gross (Ed.), Handbook of emotion regulation (pp. 3–24). Guilford.
- Gross, J. J., & John, O. P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85(2), 348–362. https://doi.org/10.1037/0022-3514.85.2.348
- Hair, J., Jr., Black, W., Babin, B., Anderson, R., & Tatham, R. (2006). Multivariate data analysis. Auflage.
- Harker, R., Pidgeon, A. M., Klaassen, F., & King, S. (2016). Exploring resilience and mindfulness as preventative factors for psychological distress burnout and secondary traumatic stress among human service professionals. Work, 54(3), 631–637. https://doi.org/10.3233/WOR-162311
- Hensel, J. M., Ruiz, C., Finney, C., & Dewa, C. S. (2015). Meta-analysis of risk factors for secondary traumatic stress in therapeutic work with trauma victims. Journal of Traumatic Stress, 28(2), 83–91. https://doi.org/10.1002/jts.21998
- Hevezi, J. A. (2016). Evaluation of a meditation intervention to reduce the effects of stressors associated with compassion fatigue among nurses. Journal of Holistic Nursing, 34(4), 343–350. https://doi.org/10.1177/0898010115615981
- Hinderer, K. A., VonRueden, K. T., Friedmann, E., McQuillan, K., Gilmore, R., Kramer, B., & Murray, M. (2014). Burnout, compassion fatigue, compassion satisfaction, and secondary traumatic stress in trauma nurses. Journal of Trauma Nursing, 21(4), 160–169. https://doi.org/10.1097/JTN.0000000000000055
- Hochschild, A. (1983). The managed heart: Commercialization of human feeling. University of California Press.
- IBM Corp. (2015). IBM SPSS statistics for Windows, Version 23.0.
- Ivicic, R., & Motta, R. (2017). Variables associated with secondary traumatic stress among mental health professionals. Traumatology, 23(2), 196–204. https://doi.org/10.1037/trm0000065
- Jachens, L., Houdmont, J., & Thomas, R. (2018). Work‐related stress in a humanitarian context: A qualitative investigation. Disasters, 42(4), 619–634. https://doi.org/10.1111/disa.12278
- Jirek, S. (2015). Soul pain: The hidden toll of working with survivors of physical and sexual violence. SAGE Open, 5(3), 1–13. https://doi.org/10.1177/2158244015597905
- John, O. P., & Gross, J. J. (2004). Healthy and unhealthy emotion regulation: Personality processes, individual differences, and life span development. Journal of Personality, 72(6), 1301–1334. https://doi.org/10.1111/j.1467-6494.2004.00298.x
- Kanno, H., & Giddings, M. (2017). Hidden trauma victims: Understanding and preventing traumatic stress in mental health professionals. Social Work in Mental Health, 15(3), 331–353. https://doi.org/10.1080/15332985.2016.1220442
- Kenworthy, J., Fay, C., Frame, M., & Petree, R. (2014). A meta-analytic review of the relationship between emotional dissonance and emotional exhaustion. Journal of Applied Social Psychology, 44(2), 94–105. https://doi.org/10.1111/jasp.12211
- Langner, C. A., Epel, E., Matthews, K., Moskowitz, J. T., & Adler, N. (2012). Social hierarchy and depression: The role of emotion suppression. Journal of Psychology: Interdisciplinary and Applied, 146(4), 1–19. https://doi.org/10.1080/00223980.2011.652234
- Lawson, G. (2007). Counsellor wellness and impairment: A national survey. The Journal of Humanistic Counseling, Education and Development, 46(1), 20–34. https://doi.org/10.1002/j.2161-1939.2007.tb00023.x
- Lazányi, K. (2010). Emotional labour and its consequences in health care setting. In Proceedings of FIKUSZ 10 symposium for young researchers (pp. 149–156). Óbuda University. https://www.researchgate.net/publication/228500060
- Leinweber, J., & Rowe, H. J. (2010). The costs of ‘being with the woman’: Secondary traumatic stress in midwifery. Midwifery, 26(1), 76–87. https://doi.org/10.1016/j.midw.2008.04.003
- Lemaire, M., El-Hage, W., & Frangou, S. (2014). Reappraising suppression: Subjective and physiological correlates of experiential suppression in healthy adults. Frontiers in Psychology, 11, 5–571. https://www.frontiersin.org/articles/10.3389/fpsyg.2014.00571/full
- Levine, P. A. (1997). Waking the tiger: Healing trauma: The innate capacity to transform overwhelming experiences. North Atlantic Books.
- Liu, Y., Prati, M., Perrewe, P. L., & Brymer, R. A. (2010). Individual differences in emotional regulation, emotional experiences at work, and work related outcomes: A two study investigation. Journal of Applied Social Psychology, 40(6), 515–538. https://doi.org/10.1111/j.1559-1816.2010.00627.x
- MacRitchie, V., & Leibowitz, S. (2010). Secondary traumatic stress, level of exposure, empathy and social support in trauma workers. South African Journal of Psychology, 40(2), 149–158. https://doi.org/10.1177/008124631004000204
- Măirean, C. (2016). Secondary traumatic stress and posttraumatic growth: Social support as a moderator. The Social Science Journal, 53(1), 14–21. https://doi.org/10.1016/j.soscij.2015.11.007
- Matta, F. K., Erol-Korkmaz, T. H., Johnson, R. E., & Bıcaks ¸ ız, P. (2014). Significant work events and counterproductive work behavior: The role of fairness, emotions, and emotion regulation. Journal of Organizational Behavior, 35(7), 920–944. https://doi.org/10.1002/job.1934
- McManus, S., Bebbington, P., Jenkins, R., & Brugha, T. (eds.). (2016). Mental health and wellbeing in England: Adult psychiatric morbidity survey 2014. NHS Digital.
- Migration Advisory Committee. (2019). Full review of the shortage occupation list. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/806331/28_05_2019_Full_Review_SOL_Final_Report
- Miller, B., & Sprang, G. (2017). A components-based practice and supervision model for reducing compassion fatigue by affecting clinician experience. Traumatology, 23(2), 153–164. https://doi.org/10.1037/trm0000058
- Molnar, B., Sprang, G., Killian, K., Gottfried, R., Emery, V., & Bride, B. (2017). Advancing science and practice for vicarious traumatization/secondary traumatic stress: A research agenda. Traumatology, 23(2), 129–142. https://doi.org/10.1037/trm0000122
- Moloney, W., Boxall, P., Parsons, M., & Cheung, G. (2018). Factors predicting registered nurses’ intentions to leave their organization and profession: A job demands‐resources framework. Journal of Advanced Nursing, 74(4), 864–875. https://doi.org/10.1111/jan.13497
- Moore, S., Zoellner, L., & Mollenholt, N. (2008). Are expressive suppression and cognitive reappraisal associated with stress-related symptoms? Behaviour Research and Therapy, 46(9), 993–1000. https://doi.org/10.1016/j.brat.2008.05.001
- Nathan, P., Enns, C., & Williams, E. (2013). The Oxford handbook of feminist multicultural counseling psychology. Oxford University Press.
- Neuman, W. L. (2014). Social research methods: Qualitative and quantitative approaches (7th ed.). Pearson Education Limited.
- Pryce, J. G., Shackelford, K. K., & Pryce, D. H. (2007). Secondary traumatic stress and the child welfare profession. Lyceum Books.
- Rogers, C. (1967). On becoming a person: A therapist’s view of psychotherapy. Constable.
- Rogers, C. (1995). A way of being. Houghton Mifflin Harcourt.
- Ruiz-Junco, N. (2017). Advancing the sociology of empathy: A proposal. Symbolic Interaction, 40(3), 414–435. https://doi.org/10.1002/symb.306
- Sacco, T. L., Ciurzynski, S. M., Harvey, M. E., & Ingersoll, G. L. (2015). Compassion satisfaction and compassion fatigue among critical care nurses. Critical Care Nurse, 35(4), 32–42. https://doi.org/10.4037/ccn2015392
- Salston, M., & Figley, C. R. (2003). Secondary traumatic stress effects of working with survivors of criminal victimization. Journal of Traumatic Stress, 16(2), 167–174. https://doi.org/10.1023/A:1022899207206
- Schmidt, K. H., & Diestel, S. (2014). Are emotional labour strategies by nurses associated with psychological costs? A cross-sectional survey. International Journal of Nursing Studies, 51(11), 1450–1461. https://doi.org/10.1016/j.ijnurstu.2014.03.003
- Sexton, L. (1999). Vicarious traumatisation of counsellors and effects on their workplaces. British Journal of Guidance & Counselling, 27(3), 393–403. https://doi.org/10.1080/03069889908256279
- Shannonhouse, L., Barden, S., Jones, E., Gonzalez, L., & Murphy, A. (2016). Secondary traumatic stress for trauma researchers: A mixed methods research design. Journal of Mental Health Counseling, 38(3), 201–216. https://doi.org/10.17744/mehc.38.3.02
- Sharf, R. S. (2012). Theories of psychotherapy and counselling: Concepts and cases. Brooks/Cole.
- Shoji, K., Lesnierowska, M., Smoktunowicz, E., Bock, J., Luszczynska, A., Benight, C. C., & Cieslak, R. (2015). What comes first, job burnout or secondary traumatic stress? Findings from two longitudinal studies from the U.S. and Poland. PLoS ONE, 10(8), Article ID e0136730. https://doi.org/10.1371/journal.pone.0136730
- Smith, A. J. M., Klejin, W. C., & Hutschemaekers, G. J. M. (2007). How therapists cope with clients’ traumatic experiences. Torture, 17(3), 203–215. https://pubmed.ncbi.nlm.nih.gov/19289893/
- Smith, P., & Cowie, H. (2010). Perspectives on emotional labour and bullying; reviewing the role of emotions in nursing and healthcare. International Journal of Work Organization and Emotion, 3(3), 227–236. https://doi.org/10.1504/IJWOE.2010.032923
- Society of Clinical Psychology. (n.d.). What is the difference between psychologists, psychiatrists and social workers? American Psychological Association. https://www.apa.org/ptsd-guideline/patients-and-families/psychotherapy-professionals
- Sodeke-Gregson, E., Holttum, S., & Billings, J. (2013). Compassion satisfaction, burnout, and secondary traumatic stress in UK therapists who work with adult trauma clients. European Journal of Psychotraumatology, 4(1), 1–10. https://doi.org/10.3402/ejpt.v4i0.21869
- Sommer, C. A. (2008). Vicarious traumatization, trauma-sensitive supervision, and counselor preparation. Counselor Education and Supervision, 48(1), 61–71. https://doi.org/10.1002/j.1556-6978.2008.tb00062.x
- Sprang, G., Ford, J., Kerig, P., & Bride, B. (2019). Defining secondary traumatic stress and developing targeted assessments and interventions: Lessons learned from research and leading experts. Traumatology, 25(2), 72–81. https://doi.org/10.1037/trm0000180
- Stamm, B. H. (1997). Work-related secondary traumatic stress. The National Centre for Post-Traumatic Stress Disorder: PTSD Research Quarterly, 8(2), 2–8.
- Stamm, B. H. (2010). The concise ProQOL manual. ProQOL.org.
- Tabachnick, B., & Fidell, L. (2001). Using multivariate statistics. Allyn & Bacon.
- Turliuc, M. N., Mairean, C., & Turliuc, M. D. (2015). Rumination and suppression as mediators of the relationship between dysfunctional beliefs and traumatic stress. International Journal of Stress Management, 22(3), 306–322. https://doi.org/10.1037/a0039272
- Van Minnen, A., & Keijsers, G. P. (2000). A controlled study into the (cognitive) effects of exposure treatment on trauma therapists. Journal of Behavior Therapy and Experimental Psychiatry, 31(3–4), 189–200. https://doi.org/10.1016/S0005-7916(01)00005-2
- Verduyn, P., Van Mechelen, I., & Tuerlinckx, F. (2011). The relation between event processing and the duration of emotional experience. Emotion, 11(1), 20–28. http://dx.doi.org/10.1037/a0021239
- Vujanovic, A., Bonn-Miller, A., Potter, M., Marshall, O., & Zvolensky, C. (2011). An Evaluation of the relation between distress tolerance and posttraumatic stress within a trauma-exposed sample. Journal of Psychopathology and Behavioral Assessment, 33(1), 129–135. https://doi.org/10.1007/s10862-010-9209-2
- Wagaman, M. A., Geiger, J. M., Shockley, C., & Segal, E. A. (2015). The Role of empathy in burnout, compassion satisfaction, and secondary traumatic stress among social workers. Social Work (New York),60(3), 201–209. https://doi.org/10.1093/sw/swv014
- Wu, S., Singh-Carlson, S., Odell, A., Reynolds, G., & Su, Y. (2016). Compassion fatigue, burnout, and compassion satisfaction among oncology nurses in the united states and Canada. Oncology Nursing Forum, 43(4), 161–169. https://doi.org/10.1188/16.ONF.E161-E169