1,639
Views
20
CrossRef citations to date
0
Altmetric
Articles

Are Social Service Managers Encouraging Consumer Participation in Decision Making in Organizations?

Pages 117-137 | Published online: 04 Apr 2011

References

  • Anthony , R. and Young , D. 2003 . Management control in nonprofit organizations , Boston, MA : McGraw-Hill/Irwin .
  • Arnstein , S. 1969 . A ladder of citizen participation . Journal of the American Institute of Planners , 35 ( 4 ) : 216 – 224 .
  • Austin , D. 2002 . Human service management: Organizational leadership in social work practice , New York, NY : Columbia University Press .
  • Bartle , E. , Couchonnal , G. , Canda , E. and Staker , M. 2002 . Empowerment as a dynamically developing concept for practice: Lessons learned from organizational ethnography . Social Work , 47 : 32 – 43 .
  • Berger , P. and Neuhaus , R. 1977 . To empower people: From state to civil society , 2nd , Washington, DC : American Enterprise Institute .
  • Bobic , M. and Davis , W. 2003 . A kind word for Theory X: Or why so many newfangled management techniques quickly fail . Journal of Public Administration Research and Theory , 13 ( 3 ) : 239 – 264 .
  • Boehm , A. and Staples , L. 2002 . The functions of the social worker in empowering. The voices of consumers and professionals . Social Work , 47 : 337 – 480 .
  • Bowen , D. and Lawler , E. 1995 . Empowering service employees . Sloan Management Review , 36 ( 4 ) : 73 – 84 .
  • Checkoway , B. and Zimmerman , M. 1992 . Correlates of participation in neighborhood organizations . Administration in Social Work , 16 ( 3/4 ) : 45 – 64 .
  • Corsun , D. and Enz , C. 1999 . Predicting psychological empowerment among service workers: The effect of support-based relationships . Human Relations , 52 : 205 – 224 .
  • Edwards , R. , Yankey , J. and Altpeter , M. 1998 . Skills for effective management of nonprofit organizations , 5 – 21 . Washington, DC : National Association for Social Workers .
  • Foster-Fishman , P. , Salem , D. , Chibnall , S. , Legler , R. and Yapchai , C. 1998 . Empirical support for the critical assumptions of empowerment theory . American Journal of Community Psychology , 26 : 507 – 536 .
  • Gardner , J. 1999 . Quality performance in human services , Baltimore, MD : Paul H. Brookes Publishing Co .
  • Gutierrez , L. , GlenMaye , L. and DeLois , K. 1995 . The organizational context of empowerment practice: Implications for social work administration . Social Work , 40 ( 2 ) : 249 – 258 .
  • Gutierrez , L. , Parsons , R. and Cox , E. 1998 . Empowerment in social work practice: A source book , Pacific Grove, CA : Brooks/Cole .
  • Haas , P. and Robinson , M. 1998 . The views of nonprofit executives on educating nonprofit managers . Nonprofit Management and Leadership , 8 : 349 – 362 .
  • Handler , J. 1992 . “ Dependency and discretion ” . In Human services as complex organizations , Edited by: Hasenfeld , Y. 276 – 297 . Newbury Park, CA : Sage .
  • Hardina , D. 1993 . The impact of funding sources and board representation on consumer control in organizations serving three low-income communities . Nonprofit Management and Leadership , 4 ( 1 ) : 69 – 84 .
  • Hardina , D. 2002 . Analytical skills for community organization practice , New York, NY : Columbia University Press .
  • Hardina , D. , Middleton , J. , Montana , S. and Simpson , R. 2006 . An empowering approach for managing social service organizations , New York, NY : Springer .
  • Hoefer , R. 2003 . Administrative skills and degrees. The best place debate rages on . Administration in Social Work , 27 ( 1 ) : 25 – 45 .
  • Itzhaky , H. and Bustin , E. 2005 . Promoting client participation by social workers: Contributing factors . Journal of Community Practice , 13 ( 2 ) : 77 – 92 .
  • Itzhaky , H. and York , A. 2002 . Showing results in community organization . Social Work , 47 ( 2 ) : 125 – 131 .
  • Kaminski , M. , Kaufman , J. , Graubarth , R. and Robins , T. 2000 . How do people become empowered? A case study of union activism . Human Relations , 53 : 53 – 63 .
  • Kettner , P. 2002 . Achieving excellence in the management of human service organizations , Boston, MA : Allyn & Bacon .
  • Lawler , E. , Mohrman , S. and Ledford , G. 1995 . Creating high performance organizations , San Francisco, CA : Jossey-Bass .
  • Linhorst , D. , Eckert , A. and Hamilton , G. 2005 . Promoting participation in organizational decision making by clients with severe mental illness . Social Work , 50 ( 1 ) : 21 – 30 .
  • Lipsky , M. 1980 . Street-level bureaucracy , New York, NY : Russell Sage Foundation .
  • Littell , J. 2001 . Client participation and outcomes of intensive family preservation services . Social Work , 25 ( 2 ) : 103 – 113 .
  • Lohmann , R. and Lohmann , N. 2002 . Social administration , New York, NY : Columbia University Press .
  • Maton , K. and Salem , D. 1995 . Organizational characteristics of empowering community settings: A multiple case study approach . American Journal of Community Psychology , 23 : 631 – 656 .
  • Mirabella , R. and Wish , N.B. 2000 . The “best place” debate: A comparison of graduate education programs for nonprofit managers . Public Administration Review , 60 ( 3 ) : 219 – 229 .
  • Netting , F. E. and O'Connor , M. K. 2003 . Organization practice: A social worker's guide to understanding human services , Boston, MA : Allyn & Bacon .
  • Paul , R. , Niehoff , B. and Turnley , W. 2000 . Empowerment, expectations, and the psychological contract—managing the dilemmas and gaining the advantages . Journal of Socio-Economics , 29 : 471 – 485 .
  • Parsons , R. 1999 . “ Assessing helping processes and client outcomes in empowerment practice. Amplifing client voice and satisfying funding sources ” . In Empowerment practice in social work , Edited by: Shera , W. and Wells , L. 390 – 417 . Toronto, , Canada : Canadian Scholar's Press .
  • Pearlmutter , S. 1998 . Self-efficacy and organizational change leadership . Administration in Social Work , 22 : 23 – 38 .
  • Peterson , N. A. and Zimmerman , M. 2004 . Beyond the individual: Toward a nomological network of organizational empowerment . Journal of Community Psychology , 34 ( 1–2 ) : 129 – 145 .
  • Poertner , J. 2006 . Social administration and outcomes for consumers: What do we know? . Administration in Social Work , 30 : 11 – 24 .
  • Putnam , R. 2001 . Bowling alone , New York, NY : Touchstone .
  • Rago , W. 1996 . Struggles in transformation: A study of TQM, leadership, and organizational culture in a government agency . Public Administration Review , 56 : 227 – 234 .
  • Rappaport , J. 1984 . Studies in empowerment: Steps toward understanding and action , New York, NY : Haworth .
  • Rose , S. 2000 . Reflections on empowerment-based practice . Social Work , 45 : 403 – 420 .
  • Rose , S. and Black , B. 1985 . Advocacy and empowerment , Boston, MA : Routledge & Kegan Paul .
  • Shera , W. and Page , J. 1995 . Creating more effective human service organizations through strategies of empowerment . Administration in Social Work , 19 ( 4 ) : 1 – 15 .
  • Solomon , B. 1976 . Black empowerment , New York, NY : Columbia University Press .
  • Speer , P. and Hughey , J. 1995 . Community organizing: An ecological route to empowerment and power . American Journal of Community Psychology , 23 : 729 – 748 .
  • Spreitzer , G. 1995 . Psychological empowerment in the workplace: Dimensions, measurement, and validation . Academy of Management Journal , 38 : 1442 – 1465 .
  • Verba , S. , Schlozman , K. L. and Brady , H. 1995 . Voice and equality: Civic voluntarism in American Politics , Cambridge, MA : Harvard University Press .
  • Wallach , V. and Mueller , C. 2006 . Job characteristics and organizational predictors of psychological empowerment among paraprofessionals with human service organizations: An exploratory study . Administration in Social Work , 30 ( 1 ) : 95 – 115 .
  • Weinbach , R. 1998 . The social worker as manager , 3rd , Boston, MA : Allyn & Bacon .
  • Zimmerman , M. and Rappaport , J. 1988 . Citizen participation, perceived control, and psychological empowerment . American Journal of Community Psychology , 16 ( 5 ) : 725 – 750 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.