1,385
Views
5
CrossRef citations to date
0
Altmetric
Articles

Driving enrolment intention through social media engagement: a study of Vietnamese prospective students

ORCID Icon, ORCID Icon, ORCID Icon, ORCID Icon & ORCID Icon
Pages 1040-1055 | Received 22 Mar 2019, Accepted 18 May 2020, Published online: 31 Jul 2020

References

  • Artino, A. R., & Stephens, J. M. (2009). Academic motivation and self-regulation: A comparative analysis of undergraduate and graduate students learning online. The Internet and Higher Education, 12(3–4), 146–151. doi: 10.1016/j.iheduc.2009.02.001
  • Astin, A. W. (1984). Student involvement: A developmental theory for higher education. Journal of College Student Personnel, 25(4), 297–308.
  • Berg, T., Bowen, T., Smith, C., & Smith, S. (2017). Visualising the future: Surfacing student perspectives on post-graduation prospects using rich pictures. Higher Education Research & Development, 36(7), 1339–1354. doi: 10.1080/07294360.2017.1325855
  • Bian, Q., & Forsythe, S. (2012). Purchase intention for luxury brands: A cross cultural comparison. Journal of Business Research, 65(10), 1443–1451. doi: 10.1016/j.jbusres.2011.10.010
  • Blaj-Ward, L., & Winter, K. (2019). Engaging students as digital citizens. Higher Education Research & Development, 38(5), 879–892. doi: 10.1080/07294360.2019.1607829
  • BMI. (2020). Market report: Vietnam. https://bmiglobaled.com/Market-Reports/Vietnam/student-recruitment
  • Bock, D. E., Poole, S. M., & Joseph, M. (2014). Does branding impact student recruitment: A critical evaluation. Journal of Marketing for Higher Education, 24(1), 11–21. doi: 10.1080/08841241.2014.908454
  • Boekhorst, J. A. (2015). The role of authentic leadership in fostering workplace inclusion: A social information processing perspective. Human Resource Management, 54(2), 241–264. doi: 10.1002/hrm.21669
  • Bourn, D. (2011). From internationalisation to global perspectives. Higher Education Research & Development, 30(5), 559–571. doi: 10.1080/07294360.2011.598447
  • Britton, B., Jackson, C., & Wade, J. (2019). The reward and risk of social media for academics. Nature Reviews Chemistry, 3, 459–461. doi: 10.1038/s41570-019-0121-3
  • Brodie, R. J., Hollebeek, L., Juric, B., & Ilić, A. (2011). Customer engagement: Conceptual domain, fundamental propositions, and implications for research. Journal of Service Research, 14(3), 252–271. doi: 10.1177/1094670511411703
  • Broekemier, G. M., & Seshadri, S. (2000). Differences in college choice criteria between deciding students and their parents. Journal of Marketing for Higher Education, 9(3), 1–13. doi: 10.1300/J050v09n03_01
  • Bronner, F., & de Hoog, R. (2013). Social media and consumer choice. International Journal of Market Research, 56(1), 51–71. doi: 10.2501/IJMR-2013-053
  • Brown, R. M., & Mazzarol, T. W. (2009). The importance of institutional image to student satisfaction and loyalty within higher education. Higher Education, 58(1), 81–95. doi: 10.1007/s10734-008-9183-8
  • Cantallops, A., & Salvi, F. (2014). New consumer behavior: A review of research on eWOM and hotels. International Journal of Hospitality Management, 36, 41–51. doi: 10.1016/j.ijhm.2013.08.007
  • Chauhan, K., & Pillai, A. (2013). Role of content strategy in social media brand communities: A case of higher education institutes in India. Journal of Product & Brand Management, 22(1), 40–51. doi: 10.1108/10610421311298687
  • Cheong, K.-C., Hill, C., Leong, Y.-C., & Zhang, C. (2018). Employment as a journey or a destination? Interpreting graduates’ and employers’ perceptions – a Malaysia case study. Studies in Higher Education, 43(4), 702–718. doi: 10.1080/03075079.2016.1196351
  • Chu, S.-C., & Kim, Y. (2011). Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites. International Journal of Advertising, 30(1), 47–75. doi: 10.2501/IJA-30-1-047-075
  • Clark, L. A., & Watson, D. (1995). Constructing validity: Basic issues in objective scale development. Psychological Assessment, 7(3), 309–319. doi: 10.1037/1040-3590.7.3.309
  • Conduit, J., Karpen, I. O., & Farrelly, F. (2016). Student engagement: A multiple layered phenomenon. In C. Plewa & J. Conduit (Eds.), Making a difference through marketing: A quest for different perspectives (pp. 229–245). Singapore: Springer Verlag.
  • Department of Foreign Affairs and Trade. (2020). Australia global alumni. https://www.dfat.gov.au/people-to-people/global-alumni/Pages/global-alumni.aspx
  • Dolan, R., Conduit, J., & Fahy, J. (2016). Social media engagement: A construct of positively and negatively valenced engagement behaviours. In R. J. Brodie, L. Hollebeek, & J. Conduit (Eds.), Customer engagement: Contemporary issues and challenges (pp. 96–117). London: Routledge.
  • Dunne, A., Lawlor, M.-A., & Rowley, J. (2010). Young people’s use of online social networking sites: A uses and gratifications perspective. Journal of Research in Interactive Marketing, 4(1), 46–58. doi: 10.1108/17505931011033551
  • Edward, M. (2017). What do Vietnamese think about their choices when it comes to study abroad? https://thepienews.com/analysis/international-students-in-vietnam-favour-us-but-for-how-long/
  • Erkan, I., & Evans, C. (2016). The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption. Computers in Human Behavior, 61, 47–55. doi: 10.1016/j.chb.2016.03.003
  • Ferguson, H., & Sherrell, H. (2019). Overseas students in Australian higher education: A quick guide. https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/rp1819/Quick_Guides/OverseasStudents
  • Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. doi: 10.1177/002224378101800104
  • Gray, B., Fam, K. S., & Llanes, V. A. (2003). Branding universities in Asian markets. Journal of Product & Brand Management, 12(2/3), 108–120. doi: 10.1108/10610420310469797
  • Heinonen, K. (2011). Conceptualising consumers’ dynamic relationship engagement: The development of online community relationships. Journal of Customer Behaviour, 10(1), 49–72. doi: 10.1362/147539211X570519
  • Higgins, E. T. (2006). Value from hedonic experience and engagement. Psychological Review, 113(3), 439–460. doi: 10.1037/0033-295X.113.3.439
  • Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014). Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149–165. doi: 10.1016/j.intmar.2013.12.002
  • Hootsuite. (2019). Social campus report: A global report on higher education social media usage. https://hootsuite.com/resources/social-campus-report
  • James-MacEachern, M., & Yun, D. (2017). Exploring factors influencing international students’ decision to choose a higher education institution: A comparison between Chinese and other students. International Journal of Education Management, 31(3), 1–21.
  • Kahu, E. R. (2013). Framing student engagement in higher education. Studies in Higher Education, 38(5), 758–773. doi: 10.1080/03075079.2011.598505
  • Kallio, R. E. (1995). Factors influencing the college choice decisions of graduate students. Research in Higher Education, 36(1), 109–124. doi: 10.1007/BF02207769
  • Kervyn, N., Fiske, S. T., & Malone, C. (2012). Brands as intentional agents framework: How perceived intentions and ability can map brand perception. Journal of Consumer Psychology, 22(2), 166–176. doi: 10.1016/j.jcps.2011.09.006
  • Ladhari, R., & Michaud, M. (2015). eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions. International Journal of Hospitality Management, 46, 36–45. doi: 10.1016/j.ijhm.2015.01.010
  • Lai, L. S. L., To, W. M., Lung, J. W. Y., & Lai, T. M. (2012). The perceived value of higher education: The voice of Chinese students. Higher Education, 63(3), 271–287. doi: 10.1007/s10734-011-9439-6
  • Li, Y., Baldassi, M., Johnson, E. J., & Weber, E. U. (2013). Complementary cognitive capabilities, economic decision making, and aging. Psychology and Aging, 28(3), 595–613. doi: 10.1037/a0034172
  • Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458–468. doi: 10.1016/j.tourman.2007.05.011
  • McKie, A. (2018). UK universities trial social media monitoring tool. https://www.timeshighereducation.com/news/uk-universities-trial-social-media-monitoring-tool
  • Mishra, A., Maheswarappa, S. S., Maity, M., & Samu, S. (2018). Adolescent’s eWOM intentions: An investigation into the roles of peers, the internet and gender. Journal of Business Research, 86, 394–405. doi: 10.1016/j.jbusres.2017.04.005
  • Mok, K.-H. (2003). Globalisation and higher education restructuring in Hong Kong, Taiwan and mainland China. Higher Education Research & Development, 22(2), 117–129. doi: 10.1080/07294360304111
  • Naidoo, R., Gosling, J., Bolden, R., O’Brien, A., & Hawkins, B. (2014). Leadership and branding in business schools: A Bourdieusian analysis. Higher Education Research & Development, 33(1), 144–156. doi: 10.1080/07294360.2013.864612
  • Nevzat, R., Amca, Y., Tanova, C., & Amca, H. (2016). Role of social media community in strengthening trust and loyalty for a university. Computers in Human Behavior, 65, 550–559. doi: 10.1016/j.chb.2016.09.018
  • Nguyen, L. T., Conduit, J., Lu, V. N., & Rao Hill, S. (2015). Engagement in online communities: Implications for consumer price perceptions. Journal of Strategic Marketing, 24(3–4), 241–260. doi: 10.1080/0965254X.2015.1095224
  • Oh, O., Agrawal, M., & Rao, H. R. (2013). Community intelligence and social media services: A rumor theoretic analysis of tweets during social crises. MIS Quarterly, 37(2), 407–426. doi: 10.25300/MISQ/2013/37.2.05
  • Organisation for Economic Co-operation and Development. (2019). Education at a glance 2019: OECD indicators. https://www.oecd.org/education/education-at-a-glance/
  • Plewa, C., Ho, J., Conduit, J., & Karpen, I. O. (2016). Reputation in higher education: A fuzzy set analysis of resource configurations. Journal of Business Research, 69(8), 3087–3095. doi: 10.1016/j.jbusres.2016.01.024
  • Rutter, R., Roper, S., & Lettice, F. (2016). Social media interaction, the university brand and recruitment performance. Journal of Business Research, 69(8), 3096–3104. doi: 10.1016/j.jbusres.2016.01.025
  • Sääksjärvi, M., & Samiee, S. (2011). Relationships among brand identity, brand image and brand preference: Differences between cyber and extension retail brands over time. Journal of Interactive Marketing, 25(3), 169–177. doi: 10.1016/j.intmar.2011.04.002
  • Shu, M. L., & Scott, N. (2014). Influence of social media on Chinese students’ choice of an overseas study destination: An information adoption model perspective. Journal of Travel & Tourism Marketing, 31, 286–302. doi: 10.1080/10548408.2014.873318
  • Smith, A., & Anderson, M. (2018). Social media use in 2018. https://www.pewinternet.org/2018/03/01/social-media-use-in-2018/
  • Study in Australia. (2020). Bringing your children? https://www.studyinaustralia.gov.au/english/australian-education/bringing-your-children
  • Swist, T., & Kuswara, A. (2016). Place-making in higher education: Co-creating engagement and knowledge practices in the networked age. Higher Education Research & Development, 35(1), 100–114. doi: 10.1080/07294360.2015.1128887
  • Tai, J. H.-M., Bellingham, R., Lang, J., & Dawson, P. (2019). Student perspectives of engagement in learning in contemporary and digital contexts. Higher Education Research & Development, 38(5), 1075–1089. doi: 10.1080/07294360.2019.1598338
  • Walther, J. B., Van der Heide, B., Ramirez Jr, A., Burgoon, J. K., & Peña, J. (2015). Interpersonal and hyperpersonal dimensions of computer-mediated-communication. In S. S. Sundar (Ed.), The handbook of the psychology of communication technology (pp. 1–22). Chichester: John Wiley & Sons.
  • We Are Social. (2017). Digital in 2017: South East Asia. https://www.slideshare.net/truonghang297/digital-in-2017-southeast-asia-vietnam-we-are-social
  • Widjaja, K. (2019). The benefits of live chat for higher education student recruitment. https://www.qs-enrolmentsolutions.com/the-benefits-of-live-chat-for-higher-education-student-recruitment/
  • Wilkins, S., & Huisman, J. (2015). Factors affecting university image formation among prospective higher education students: The case of international branch campuses. Studies in Higher Education, 40(7), 1256–1272. doi: 10.1080/03075079.2014.881347

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.