Korean Patient-Perceived Satisfaction Scale of Community-Based Case Management Services (Korean-PSCCM): Development and Psychometric Evaluation

References

• Agency for Healthcare Research and Quality [AHRQ]. (2016). Outpatient case management for adults with medical illness and complex care needs. Retrieved from https://effectivehealthcare.ahrq.gov/search-for-guides-reviews-and-reports/?pageaction=displayproduct&productid=1369 on 07 October 2016
   Google Scholar
• Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool towards quality improvement. Oman Medical Journal, 29, 3–7. doi:10.5001/omj.2014.02
   PubMedGoogle Scholar
• Barry, T. L., Davis, D. J., Meara, J. G., & Halvorson, M. (2002). Case management: An evaluation at childrens hospital Los Angeles. Nursing Economics, 20, 22–27.
   PubMed Web of Science ®Google Scholar
• Bjorkman, T., & Hansson, L. (2001). Client satisfaction with case management: A study of 10 pilot services in Sweden. Journal of Mental Health, 10, 163–174. doi:10.1080/09638230123831
   Google Scholar
• Blegen, M. A., Reiter, R. C., Goode, C. J., & Murphy, R. R. (1995). Outcomes of hospital-based managed care: A multivariate analysis of cost and quality. Obstetrics & Gynecology, 86, 809–814. doi:10.1016/0029-7844(95)00270-2
   PubMed Web of Science ®Google Scholar
• Case Management Society of America [CMSA]. (2016). Definition of case management. Retrieved from http://www.cmsa.org/Home/CMSA/WhatisaCaseManager/tabid/224/Default.aspx on 15 June 2016
   Google Scholar
• Dawes, J. (2008). Do data characteristics change according to the number of scale points used? An experiment using 5-point, 7-point and 10-point scales. International Journal of Market Research, 50, 61–77.
   Web of Science ®Google Scholar
• Donabedian, A. (1988). The quality of care: How can it be assessed? Journal of the American Medical Association, 260, 1743–1748. doi:10.1001/jama.1988.03410120089033
   PubMed Web of Science ®Google Scholar
• Fung, C. H., Elliott, M. N., Hays, R. D., Kahn, K. L., Kanouse, D. E., McGlynn, E. A., … Shekelle, P. G. (2005). Patient preferences for technical versus interpersonal quality when selecting a primary care physician. Health Service Research, 40, 957–976. doi:10.1111/j.1475-6773.2005.00395.x
   PubMed Web of Science ®Google Scholar
• Guenzi, P., & Pelloni, O. (2004). The impact of interpersonal relationships on customer satisfaction and loyalty to the service provider. International Journal of Service Industry Management, 15, 365–384. doi:10.1108/09564230410552059
   Google Scholar
• Hadjistavropoulos, H. D., Sagan, M., Bierlein, C., & Lawson, K. (2003). Development of a case management quality questionnaire. Care Management Journals, 4, 8–17. doi:10.1891/cmaj.4.1.8.57475
   PubMedGoogle Scholar
• Hallgren, K. A. (2012). Computing inter-rater reliability for observational data: An overview and tutorial. Tutorials in Quantitative Methods for Psychology, 8, 23–34. doi:10.20982/tqmp.08.1.p023
   PubMedGoogle Scholar
• Han, S. S., Lee, S. C., & Ku, J. C. (2008). Health and medical statistical analysis. Seoul, Korea: Fornurse.
   Google Scholar
• Heberer, M., Bourke, L., Wildhaber, F., & Sütterlin, J. (2016). Partnership between patients and health care professionals is an important determinant of patient satisfaction. International Journal of Healthcare, 2. doi:10.5430/ijh.v2n1p90
   Google Scholar
• Hinz, A., Michalski, D., Schwarz, R., & Herzberg, P. Y. (2007). The acquiescence effect in responding to a questionnaire. Psycho-Social Medicine, 4, 1–9.
   Google Scholar
• Hjelm, M., Holst, G., Willman, A., Bohman, D., & Kristensson, J. (2015). The work of case managers as experienced by older persons (75+) with multi-morbidity - a focused ethnography. BMC Geriatrics, 15, 168. doi:10.1186/s12877-015-0172-3
   PubMed Web of Science ®Google Scholar
• Institute for Healthcare Improvement. (2016). Changes to improve chronic care. Retrieved from http://www.ihi.org/resources/pages/changes/changestoimprovechroniccare.aspx on 06 Oct 2016
   Google Scholar
• Jacqueline, D., Corine, D. R., & Theo, D. (2008). Reliability and validity of the psychopathy checklist: Youth version in Dutch female adolescents. International Journal of Law and Psychiatry, 30, 219–228. doi:10.1016/j.ijlp.2008.04.005
   Web of Science ®Google Scholar
• Joo, J. Y., & Huber, D. L. (2014). An integrative review of nurse-led community-based case management effectiveness. International Nursing Review, 61, 14–24. doi:10.1111/inr.12068
   PubMed Web of Science ®Google Scholar
• June, K. J., Kim, Y. M., Kim, E. Y., Kim, C. H., Kim, H. G., So, A. Y., … Lee, G. M. (2006). Development of case management job description and certified education programs of KNHIC. Asan, Korea: Soonchunhyang University.
   Google Scholar
• Kim, C. Y., Kim, E. Y., Kim, C. H., Kim, H. S., Kim, H. G., Nam, H. S., … Choi, J. H. (2003). The development and evaluation of a case management project for insurers of KNHIC. Seoul, Korea: Seoul National University Graduate School of Public Health.
   Google Scholar
• Kimberlin, C. L., & Winterstein, A. G. (2008). Validity and reliability of measurement instruments used in research. American Journal of Health-System Pharmacy, 65, 2276–2284. doi:10.2146/ajhp070364
   PubMed Web of Science ®Google Scholar
• Kopelman, T., Huber, D. L., Kopelman, R., Sarrazin, M. V., & Hall, J. A. (2006). Client satisfaction with rural substance abuse case management services. Care Management Journals, 7, 179–190. doi:10.1891/cmj-v7i4a003
   PubMedGoogle Scholar
• Lee, E., Lim, N., & Park, H. (1998). Nursing research and statistical analysis. Seoul, Korea: Sumunsa.
   Google Scholar
• Metrix Inc. (2008). A report on patient satisfaction with CM in KNHIC. Seoul, Korea: Author.
   Google Scholar
• Moorhead, S., Johnson, M., & Maas, M. L. (2003). Nursing outcomes classification (NOC) (3rd ed.). St. Louis: Mosby.
   Google Scholar
• Park, E. J. (2007). Review of patient satisfaction with case management. Journal of Korean Academy of Nursing Administration, 13, 311–320.
   Google Scholar
• Polit, D. (2010). Statistics and data analysis for nursing research (2nd ed.). New York: Prentice Hall.
   Google Scholar
• Polit, D. F., & Beck, C. T. (2006). The content validity index: Are you sure you know what’s being reported? Critique and recommendations. Research in Nursing & Health, 29, 489–497. doi:10.1002/nur.20147
   PubMed Web of Science ®Google Scholar
• Powell, S. K., & Tahan, H. A. (2007). CMSA core curriculum for case management (2nd ed.). Baltimore: Lippincott Williams & Wilkins.
   Google Scholar
• Stevens, J. (2002). Applied multivariate statistics for the social sciences (4th ed.). New Jersey: Lawrence Erlbaum Associates.
   Google Scholar
• Tabachnick, B. G., & Fidell, L. S. (2013). Using multivariate statistics (6th ed.). Boston, MA: Pearson.
   Google Scholar
• Tousignant-Laflamme, Y., Boutin, N., Dion, A. M., & Vallée, C. A. (2013). Reliability and criterion validity of two applications of the iPhone™ to measure cervical range of motion in healthy participants. Journal of NeuroEngineering and Rehabilitation, 10, 69. doi:10.1186/1743-0003-10-69
   PubMed Web of Science ®Google Scholar
• Weijters, B., & Baumgartner, H. (2012). Misresponse to reversed and negated items in surveys: A review. Journal of Marketing Research, 49, 737–747. doi:10.1509/jmr.11.0368
   Web of Science ®Google Scholar
• Xesfingi, S., & Vozikis, A. (2016). Patient satisfaction with the healthcare system: Assessing the impact of socio-economic and healthcare provision factors. BMC Health Service Research, 16:94. doi:10.1186/s12913-016-1327-4
   Web of Science ®Google Scholar
• Yu, Y. S., Kim, M. H., Kim, Y. M., Kim, E. Y., Kim, C. H., Kim, H. G., … June, K. J. (2007). Development of the business manual for the improved reshuffling of case management project of Korean NHIC. Daejeon, Korea: Eulji University University Industry Cooperation.
   Google Scholar