References
- Wall Street Journal , January 7 , 1986 , p 1 .
- R.R. Panko , “ Spending on Office Systems A Provisional Estimate ,” Office Technology and People 1 ( 1982 ), pp 177 – 194 .
- American Productivity Center , White-Collar Productivity ; The National Challenge ( Steelcase Inc , 1982 ).
- S.H. Haeckel , “ Ladder to Literacy ,” IBM Innovation ( October 1985 ).
- Von Hippel , “ Learning from Lead Users ,” Marketing in an Electronic Age , ed R.D. Buzzell ( Harvard Business School Press , 1985 ).
- R. Kanter , The Change Masters ( New York Simon and Schuster , 1983 ); “ The Middle Manager as Innovator,” Harvard Business Review 60 (July-August 1982) , pp 95 – 105 .
- T.J. Peters and R.H. Waterman , In Search of Excellence Lessons from America’s Best Run Companies ( New York Harper & Row , 1982 ).