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NEW PERSPECTIVES ON CASE

CASE AND TQM FOR FLEXIBLE SYSTEMS

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Pages 15-19 | Published online: 31 May 2007

References

  • L.M. Tobin , “ The New Quality Landscape Total Quality Management ,” Journal of Systems Management ( November 1990 ), pp. 10 – 14 ; M.K. Raja, “Software Project Management and Cost Control,” Journal of Systems Management (October 1985), pp. 20–23 .
  • Lederer , A.L. , and Mendelow , A.L. “ The Impact of the Environment on the Management of Information Systems .” Information System Research ( June 1990 ), pp. 205 – 222 .
  • Mccomb , D. , and Smith , J. “ System Project Failure The Heuristics of Risk .” Journal of Information Systems Management ( Winter 1991 ), pp. 25 – 34 .
  • Zadrozny , MA. , and Tumanic , R.E. “ Zero-defects Software The Total Quality Management Approach to Software Engineering .” Chief Information Officer Journal ( Spring 1992 ), pp. 10 – 16 .

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