References
- Agarwal, R., and Tanniru, M. Knowledge acquisition using structured interviewing. Journal of Management Information Systems, 7, 1 (1990), 123–140.
- Anderson, R., and Pichert, J. Recall of previously unrecallable information following a shift in perspective. Journal of Verbal Learning and Verbal Behavior, 17 (1978), 1–12.
- Anthes, G. Legent recasts help desk server plans. Computerworld, 27, 26 (June 28, 1993), 86.
- Armstrong, J. Knowledge based systems for users: enhancing the productivity of help desks. Information Systems Management, 9, 1 (1992), 28–37.
- Belkins, N.; Brooks, H.; Daniels, P. Knowledge elicitation using discourse analysis. International Journal of Man-Machine Studies, 27 (1987), 127–144.
- Benjafield, J. Cognition. Englewood Cliffs, NJ: Prentice-Hall, 1992.
- Best, J. Cognitive Psychology, 2d ed. St. Paul, MN: West Publishing, 1989.
- Boose, J. Expertise Transfer for Expert Systems Design. Amsterdam: Elsevier, 1986.
- Bower, G. Mood and memory. American Psychologist, 36, 2, (February 1981), 129–148.
- Bower, G., and Gilligan, S. Remembering information related to one’s self. Journal of Research in Personality, 13 (1979), 420–432.
- Braden, B.; Kanter, J.; Kopcso, D. Developing an expert system strategy. MIS Quarterly (December 1989), 459–467.
- Burton, A.; Shadbolt, N.; Hedgecock, A.; Rugg, G. A formal evaluation of knowledge elicitation techniques for expert systems. In D.S. Moralee (ed.), Research and Development in Expert Systems IV. Cambridge: Cambridge University Press, 1987, pp. 136–145.
- Butkovich, N.; Browning, M.; Taylor, K. The reference expert: a computerized database utilizing INMAGIC and a WORM Drive. Database, December 1991, 35–38.
- Byrd, T.; Cossick, K.; and Zmud, R. A synthesis of research on requirements analysis and knowledge acquisition techniques. MIS Quarterly, March 1992, 117–128.
- Carrington, B. Expert systems: power to the experts. Database, April 1990, 47–50.
- DeLone, W., and McLean, E. Information systems success: the quest for the dependent variable. Information Systems Research, 3, 1, (March 1992), 60–93.
- Fisher, R., and Chandler, C. Dissociations between temporally cued and thematically cued recall. Bulletin of the Psychonomic Society, 22, 5, (1984), 395–397.
- Fisher, R., and Geiselman, R. Memory Enhancing Techniques for Investigative Interviewing. Springfield, IL: Charles Thomas Publishers, 1992.
- Fisher, R.; Geiselman, R.; Amador, M. Field test of the cognitive interview: enhancing the recollection of actual victims and witnesses of crime. Journal of Applied Psychology, 74, 5 (1989), 722–727.
- Fisher, R.; McCauley, M.; and Geiselman, R. Improving eyewitness testimony with the cognitive interview. In D. Ross, J. Read, and M. Toglia (eds.), Adult Eyewitness Testimony: Current Trends and Developments. London: Cambridge University Press, 1994.
- Fisher, R., and Quigley, K. Applying cognitive theory in public health investigations: enhancing food recall with the cognitive interview. In J. Tanue (ed.), Questions about Questions. New York: Sage, 1991.
- Gammack, J., and Young, R. Psychological techniques for eliciting expert knowledge. Research and Development in Expert Systems: Proceedings of the Fourth Technical Conference of the British Computer Society Specialist Group on Expert Systems, University of Warwick. New York: Cambridge University Press, December 1984.
- Geiselman, R.; Fisher, R.; Cohen, G.; Holland, H.; and Suites, L. Eyewitness responses to leading and misleading questions under the cognitive interview. Journal of Police Science and Administration, 14, 1 (1986), 31–39.
- Geiselman, R.; Fisher, R.; MacKinnon, D.; and Holland, H. Enhancement of eyewitness memory with the cognitive interview. American Journal of Psychology, 99, 3, (Fall 1986), 385–401.
- Godden, D., and Baddeley, A. Context-dependent memory in two natural environments: on land and under water. British Journal of Psychology, 66 (1975), 325–331.
- Green, C., and Keyes, M. Verification and validation of expert systems. Proceedings of the Western Conference on Expert Systems, Computer Society of the IEEE, Anaheim, CA, June 1987, pp. 38–43.
- Gupta, U. How case-based reasoning solves new problems. Interfaces, 24, 6 (1994), 110–119.
- Hoffman, R. The problem of extracting the knowledge of experts from the perspective of experimental psychology. AI Magazine, 8, 2 (1987), 53–67.
- Johnston, W.; Greenberg, S.; Fisher, R.; and Martin, D. Divided attention: a vehicle for monitoring memory processes. Journal of Experimental Psychology, 83 (1979), 164–171.
- Kahneman, D. Attention and Effort. Englewood Cliffs, NJ: Prentice-Hall, 1973.
- Kendall, K., and Kendall, J. Systems Analysis and Design. Englewood Cliffs, NJ: Prentice-Hall, 1988.
- Kochtanek, T. Knowledge base design potential in libraries and information centers. Library Software Review, 17, 3 (May-June 1988), 188–191.
- LaBerge, D., and Samuels, S. Towards a theory of automatic information processing in reading. Cognitive Psychology, 6 (1974), 292–323.
- LaFrance, M. The knowledge acquisition grid: a method for training knowledge engineers. In B. Gaines and J. Boose (eds.), Knowledge Acquisition for Knowledge-Based Systems, vol. 1. London: Academic Press, 1988, pp. 81–91.
- Liou, Y., and Nunamaker, J. An investigation into knowledge acquisition using a group decision support system. Information and Management, 24 (1993), 121–132.
- May, K. Smart systems making mark for life companies. National Underwriter, 96, 13 (1992), 7–14.
- McGraw, K., and Riner, A. Task analysis: structuring the knowledge acquisition process. IT Technical Journal (November—December 1987), 16–21.
- McKeown, B., and Thomas D., Q Methodology. Newbury PArk, CA: Sage Publications, 1988.
- Meghabghab, G., and Meghabhab, D. INN, an intelligent negotiating neural network for information systems: a design model. Information Processing & Management, 30, 5 (September-October 1994), 663–685.
- Mitchell, A. The use of alternative knowledge-acquisition procedures in the development of a knowledge-based media planning system. In B. Gaines and J. Boose (eds.), Knowledge Acquisition for Knowledge-Based Systems, vol. 1. London: Academic Press, 1988, pp. 147–159.
- Moody, J. An empirical evaluation of the cognitive interview for the elicitation of episodic knowledge during systems development. Ph.D. dissertation, University of South Florida, 1993.
- Noether, G. Elements of Nonparametric Statistics. New York: Wiley, 1967.
- Pickering, W. Is smart software the answer for help desks? Datamation, 39, 23 (1993), 42–46.
- Richardson, J. Toward an expert system for reference service: a research agenda for the 1990s. College and Research Libraries (March 1989), 231–248.
- Robinson, B. Reference services: a model of question handling. RQ, 29, 1, (Fall 1989), 48–61.
- Roediger, H., and Payne, D. Hypermnesia: the role of repeated testing. Journal of Experimental Psychology: Learning, Memory, and Cognition, 8, 1 (1982), 66–72.
- Scott, A.; Clayton, J.; and Gibson, E. A Practical Guide to Knowledge Acquisition. Reading, MA: Addison-Wesley, 1991.
- Tulving, E. How many memory systems are there? American Psychologist, 40 (1985), 385–398.
- Tulving, E., and Thompson, D. Encoding specificity and retrieval processes in episodic memory. Psychological Review, 80 (1973), 352–373.
- Tversky, B. Pictorial and verbal encoding in a short-term memory task. Perception and Psychophysics, 6 (1969), 225–233.
- Von Seggem, M. Evaluating the interview. RQ, 30, 2, (Winter 1990), 260–265.
- Waldron, V. Interviewing for knowledge. IEEE Transactions on Professional Communications, 29, 2, (June 1986), 31–34.
- Watson, H., and Frolick, M. Determining information requirements for an EIS. MIS Quarterly (September 1993), 255–269.
- White, M. The dimensions of the reference interview. RQ, 20, 4, (Summer 1981), 373–381.
- White, M. The reference encounter model. Drexel Library Quarterly, 19, 2, (Spring 1983), 38–55.
- White, M. Evaluation of the reference interview. RQ (Fall 1985), 76–84.
- Whitlatch, J. Reference service effectiveness. RQ, 30, 2, (Winter 1990), 205–220.
- Young, R. Artificial intelligence and school library media centers. School Library Media Quarterly, 18, 3, (Spring 1990), 150–157.
- Zmud, R.; Anthony, W.; and Stair, R. The use of mental imagery to facilitate information identification in requirement analysis. Journal of Management Information Systems, 9, 4, (Spring 1993), 175–191.