Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field

REFERENCES

• Abera, A.A.; Mengesha, G.H.; and Musa, P.F. Assessment of Ethiopian health facilities readiness for implementation of telemedicine. Communications of the Association for Information Systems, 34, 1 (2014), 67.
   Google Scholar
• Afuah, A., and Tucci, C. Internet Business Models and Strategies. Boston: McGraw-Hill, 2003.
   Google Scholar
• Alter, S. Metamodel for service design and service innovation: Integrating service activities, service systems, and value constellations. In Proceedings of the International Conference on Information Systems (ICIS 2011). Shanghai: AIS 2011.
   Google Scholar
• Angst, C.M., and Agarwal, R. Patients take control: Individual empowerment with personal health records. Robert H. Smith School Research Paper no. RHS-06-013, 2004.
   Google Scholar
• Ansorge, B.; Dünnebacke, D.; Dornberg, J.H.; and Amini, A. Möglichkeiten der Etablierung von telemedizinischen Lösungen im Gesundheitsmarkt am Beispiel des MeDiNa-Systems [Possibilities for establishing telemedicine solutions in the health care market using the example of the MeDiNa system]. M. Gersch and J. Liesenfeld, Editors. Wiesbaden: Gabler Verlag, 2012, pp. 27–58.
   Google Scholar
• Bardhan, I.R.; Demirkan, H.; Kannan, P.K.; Kauffman, R.J.; and Sougstad, R. An interdisciplinary perspective on IT services management and service science. Journal of Management Information Systems, 26, 4 (2010), 13–64.
   Web of Science ®Google Scholar
• BCC Research. Research Report Telemedicine: Opportunities for Medical and Electronic Providers. 2011. http://www.bccresearch.com/report/HLC014D.html.
   Google Scholar
• BCC Research. Global Markets for Telemedicine Technologies. Wellesley, MA, 2014.
   Google Scholar
• Berry, L.L., and Bendapudi, N. Health care: A fertile field for service research. Journal of Service Research, 10, 2 (2007), 111–122.
   Web of Science ®Google Scholar
• Bieger, T., and S. Reinhold. Das wertbasierte Geschäftsmodell: Ein aktualisierter Strukturierungsansatz. In T. Bieger, D. zu Knyphausen-Aufseß, and C. Krys (eds.), Innovative Geschäftsmodelle. Berlin: Springer, 2011, pp. 13–70.
   Google Scholar
• Björkdahl, J. Technology cross-fertilization and the business model: The case of integrating ICTs in mechanical engineering products. Research Policy, 38, 9 (2009), 1468–1477.
   Web of Science ®Google Scholar
• Böhmann, T.; Leimeister, J.; and Möslein, K. Service systems engineering. Business and Information Systems Engineering, 56, 2 (2014), 83–90.
   Google Scholar
• Buhl, H.U.; Heinrich, B.; Henneberger, M.; and Krammer, A. Service science. Wirtschaftsinformatik, 50 (2008), 60–65.
   Google Scholar
• Busse, R., and Schreyögg, J. Management im Gesundheitswesen: eine Einführung in Gebiet und Buch [Management in Healthcare: An introduction to the healthcare domain and the book]. In J. Schreyögg (ed.), Management im Gesundheitswesen [Management in Healthcare]. Heidelberg: Springer, 2010.
   Google Scholar
• Chen, S.; Cheng, A; and Mehta, K. A review of telemedicine business models. TELEMEDICINE and e-HEALTH, 19, 4 (2013), 287–297.
   PubMed Web of Science ®Google Scholar
• Chesbrough, H. Business model innovation: Opportunities and barriers. Long Range Planning, 43, 2–3 (2010), 354–363.
   Web of Science ®Google Scholar
• Cho, S.; Mathiassen, L.; and Gallivan, M. Crossing the chasm: From adoption to diffusion of a telehealth innovation. In G. León, A. M. Bernardos, J. R. Casar, K. Kautz, J. DeGross (eds.), Open IT-Based Innovation: Moving Towards Cooperative IT Transfer and Knowledge Diffusion. Boston: Springer, 2008, pp. 361–378.
   Google Scholar
• Deloitte. 2015 Global Health Care Outlook: Common Goals, Competing Priorities. 2015.
   Google Scholar
• Dong, S.; Johar, M.S.; and Kumar, R.L. A benchmarking model for management of knowledge-intensive service delivery networks. Journal of Management Information Systems, 28, 3 (2011), 127–160.
   Web of Science ®Google Scholar
• Essén, A. The emergence of technology-based service systems: A case study of a telehealth project in Sweden. Journal of Service Management, 20, 1 (2009), 98–121.
   Web of Science ®Google Scholar
• European Commission. Telemedicine. March 14, 2014. http://ec.europa.eu/digital-agenda/en/telemedicine.
   Google Scholar
• Fitzsimmons, J.A., and Fitzsimmons, M.J. Service Management: Operations, Strategy, and Information Technology. Boston: McGraw-Hill/Irwin, 2005.
   Google Scholar
• Gartner Industry Research, ed. Hype Cycle for Telemedicine. Stamford, CT: Gartner 2012.
   Google Scholar
• Gemünden, H.G.; Hensel, K.; and Schultz, C. Erfolgsfaktoren telemedizinischer Dienstleistungen [Market entry strategies and network management as critical success factors for telemedicine services - first empirical results]. Ergebnisse der TU-Berlin im Auftrag des BMBF [Telemedicine Guide Germany 2003]. Darmstadt, Germany: Minerva, 2002.
   Google Scholar
• Gersch, M., and Hewing, M, eds. AAL-Geschäftsmodelle im Gesundheitswesen: Eine empirisch gestützte Typologie relevanter Grundtypen ökonomischer Aktivitäten zur Nutzung von Ambient Assisted Living in sich verändernden Wertschöpfungsketten [AAL-Business models in health care: an empirically founded typology of relevant archetypes for economic activities - Intended for the use of Ambient Assisted Living in changing value chains]. Wiesbaden: Gabler Verlag, 2012
   Google Scholar
• Gregor, S., and Hevner, A.R. Positioning and presenting design science research for maximum impact. MIS Quarterly, 37, 2 (2013), 337–356.
   Web of Science ®Google Scholar
• Gregor, S., and D. Jones. The anatomy of a design theory. Journal of the Association for Information Systems, 8, 5 (2007), 312–335.
   Web of Science ®Google Scholar
• Hamel, G. Leading the Revolution. Boston: Harvard Business School Press, 2000.
   Google Scholar
• Hevner, A.R. The three cycle view of design science research. Scandinavian Journal of Information Systems, 19, 2 (2007), 87.
   Google Scholar
• Hu, P.J.; Chau, P.Y.K.; Liu Sheng, O.R.; and Kar Yan, T. Examining the technology acceptance model using physician acceptance of telemedicine technology. Journal of Management Information Systems, 16, 2 (1999), 91–112.
   Web of Science ®Google Scholar
• Järvelä, P.; Loikkanen, J.; Tinnilä, M.; and Tuunainen, V.K. Business models for electronic commerce in the travel services. Information Technology and Tourism, 2, 3 (1999), 185–196.
   Google Scholar
• Kerkhoff, M.; Kromat, T.; and Peters, C. Geschäftsmodelle in der Telemedizin-ein Ordnungsrahmen. Morphologie Telemedizinischer Dienstleistungen im Rahmen eines Wert- und Serviceorientierten Geschäftsmodellansatzes. Working Paper Series. Kassel, 2014.
   Google Scholar
• Koch, A.; Strobel, A.; Kici, G.; and Westhoff, K. Quality of the critical incident technique in practice: Interrater reliability and users’ acceptance under real conditions. Psychology Science Quarterly, 51, (2009), 3–15.
   Google Scholar
• Leimeister, J.M. Dienstleistungsengineering und -management. Berlin: Springer Verlag, 2012.
   Google Scholar
• Leimeister, J.M., and Peters, C. Gesellschaftlich notwendige Dienstleistungen-soziale Innovationen denken lernen [Necessary Services for Society - Learning to Think in Social Innovations], in WISO-Diskurs - Expertisen und Dokumentationen zur Wirtschafts- und Sozialpolitik [WISO-Discourse - Expert Reports and Documentations on Economic and Social Policies], Arbeitspapier des Arbeitskreises Dienstleistungen der Friedrich-Ebert-Stiftung [Working Paper of the Working Group Services, Friedrich-Ebert-Foundation], Editor. 2012, Friedrich-Ebert-Foundation, Department of Economic and Social Policies: Bonn, Germany.
   Google Scholar
• Maglio, P., and Spohrer, J. Fundamentals of service science. Journal of the Academy of Marketing Science, 36, 1 (2008), 18–20.
   Web of Science ®Google Scholar
• Maglio, P.P., and Spohrer, J. A service science perspective on business model innovation. Industrial Marketing Management, 42, 5 (2013), 665–670.
   Web of Science ®Google Scholar
• Maglio, P.P.; Srinivasan, S.; Kreulen, J.T.; and Spohrer, J. Service systems, service scientists, SSME, and innovation. Communications of the ACM, 49, 7 (2006), 81–85.
   Web of Science ®Google Scholar
• Mahadevan, B. Business models for Internet-based e-commerce: An anatomay. California Management Review, 42, 4 (2000), 55–69.
   Web of Science ®Google Scholar
• McColl-Kennedy, J.R.; Vargo, S.L.; Dagger, T.S.; Sweeney, J.C.; and v. Kasteren, Y. Health care customer value cocreation practice styles. Journal of Service Research, 15, 4 (2012), 370–389.
   Web of Science ®Google Scholar
• McLoughlin, I.P.; Maniatopoulos, G.; Wilson, R.; and Martin, M. Inside a digital experiment: Co-producing telecare services for older people. Scandinavian Journal of Information Systems, 24, 2 (2012), 13–26.
   Google Scholar
• Menschner, P.; Peters, C.; and Leimeister, J.M. Engineering knowledge-intense, person-oriented services: A state of the art analysis. In Proceedings of the Nineteenth European Conference on Information Systems (ECIS). Helsinki, 2011.
   Google Scholar
• Miscione, G. Telemedicine in the Upper Amazon: Interplay with local health care practices. Management Information Systems Quarterly, 31, 2 (2007), 403.
   Web of Science ®Google Scholar
• Morgan, D.L. Focus Groups as Qualitative Research. Thousands Oaks, CA: Sage, 1996.
   Google Scholar
• Neumann, C.L.; Menne, J.; Rieken, E.M.; Fischer, N.; Weber, M.H.; Haller, H.; and Schulz, E.G. Blood pressure telemonitoring is useful to achieve blood pressure control in inadequately treated patients with arterial hypertension. Journal of Human Hypertension, 25, 12 (2011), 732–738.
   PubMed Web of Science ®Google Scholar
• Osl, P.S., Ernst; Österle, Hubert; Fischer, Andy. Erfolgreiche Telemedizinlösungen und Kundenakzeptanz zukünftiger Weiterentwicklungen: Das Geschäftsmodell des Schweizer Zentrums für Telemedizin MEDGATE [Successful solutions for telemedicine and customer acceptance of future developments: The business model of the Swiss Center for Telemedicine MEDGATE]. In Tagungsband Ambient Assisted Living – 2. Deutscher Kongress mit Ausstellung: Technologien—Anwendungen—Management. 2009. Berlin.
   Google Scholar
• Osterwalder, A.; Pigneur, Y.; and Clark, T. Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers. Hoboken, NJ: Wiley, 2010.
   Google Scholar
• Osterwalder, A.; Pigneur, Y.; and Tucci, C.L. Clarifying business models: Origins, present, and future of the concept. Communications of the Association for Information Systems, 16, 1 (2005), 1.
   Google Scholar
• Peters, C. Together they are strong: The quest for service modularization parameters. In Proceedings of the Twenty-Second European Conference on Information Systems (ECIS). Tel Aviv, 2014.
   Google Scholar
• Peters, C.; Kromat, T.; and Leimeister, J.M. Complex services and according business models–design and evaluation of an analysis framework in the field of telemedicine. In Forty-Eighth Hawaii International Conference on System Sciences. Koloa, Kauai, 2015.
   Google Scholar
• Peters, C., and Leimeister, J.M. TM3: A modularization method for telemedical services: design and evaluation. In Proceedings of the Twenty-First European Conference on Information Systems (ECIS). Utrecht, 2013.
   Google Scholar
• Peters, C., and Menschner, P. Towards a typology for telemedical services. In Ancilliary Proceedings of the Twentieth European Conference on Information Systems (ECIS). Barcelona, 2012.
   Google Scholar
• Rai, A., and Sambamurthy, V. Editorial notes—the growth of interest in services management: Opportunities for information systems scholars. Information Systems Research, 17, 4 (2006), 327–331.
   Google Scholar
• Rajala, R.; Rossi, M.; and Tuunainen, V.K. A framework for analyzing software business models. In Eleventh European Conference on Information Systems (ECIS). Naples, 2003.
   Google Scholar
• San Nicolas-Rocca, T.; Schooley, B.; and Joo, S. Design and development of a patient-centered e-health system to improve patient understanding at discharge. Communications of the Association for Information Systems, 34, 24 (2014), 453–476.
   Google Scholar
• Schultz, C.; Gemünden, H.G.; and Salomo, S. Akzeptanz der Telemedizin [Acceptance of Telemedicine]. S. Salomo, Editor. Darmstadt: Minerva, 2005.
   Google Scholar
• Timmers, P. Business models for electronic markets. Electronic Markets, 8, 2 (1998), 3–8.
   Google Scholar
• Valeri, L.; Giesen, D.; Jansen, P.; and Klokgieters, K. Business Models for eHealth. RAND Europe and Capgemini Consulting. 2010.
   Google Scholar
• Vargo, S., and Lusch, R. Service-dominant logic: Continuing the evolution. Journal of the Academy of Marketing Science, 36, 1 (2008), 1–10.
   Web of Science ®Google Scholar
• Vargo, S.; Maglio, P.; and Akaka, M. On value and value co-creation: A service systems and service logic perspective. European Management Journal, 26, 3 (2008), 145–152.
   Google Scholar
• Vargo, S.L., and Lusch, R.F. Evolving to a new dominant logic for marketing. Journal of Marketing (2004), 1–17.
   Web of Science ®Google Scholar
• Veit, D.C.E.; Benlian, A.; Buxmann, P.; Hess, T.; Kundisch, D.; Leimeister, J. M.; Loos, P.; and Spann, M. Business models: An information systems research agenda. Business and Information Systems Engineering (BISE), 1 (2014), 45–53.
   Google Scholar
• Webster, J., and Watson, R.T. Analyzing the past to prepare for the future: writing a literature review. MIS Quarterly, 26, 2 (2002), xiii–xxiii.
   Web of Science ®Google Scholar
• Weill, P., and Vitale, M. What IT infrastructure capabilities are needed to implement e-business models. MIS Quarterly Executive, 1, 1 (2002), 17–34.
   Google Scholar
• Wintergreen Research, Inc. Telemedicine and M-Health Convergence: Market Shares, Strategies, and Forecasts, Worldwide, 2013 to 2019. Lexington, MA, 2013.
   Google Scholar
• Wirtz, B.W. Electronic Business. Wiesbaden: Gabler, 2000.
   Google Scholar
• Wirtz, B.W.; Pistoia, A.; Ullrich, S.; and Göttel, V. Business models: origin, development and future research perspectives. Long Range Planning (2015), doi:10.1016/j.lrp.2015.04.001
   Web of Science ®Google Scholar
• World Health Organization. Telemedicine: Opportunities and developments in member states. In World Health Organization (ed.), Global Observatory for eHealth series. Geneva, Switzerland, 2010, pp. 1–88.
   Google Scholar
• Zeithaml, V.A.; Parasuraman, A.; and Berry, L.L. Problems and strategies in services marketing. Journal of Marketing, 49, 2 (1985), 33–46.
   Web of Science ®Google Scholar
• Zott, C.; Amit, R.; and Massa, L. The business model: Recent developments and future research. Journal of Management, 37, 4 (2011), 1019–1042.
   Web of Science ®Google Scholar
• Zwass, V. Co-creation: Toward a taxonomy and an integrated research perspective. International Journal of Electronic Commerce, 15, 1 (2010), 11–48.
   Web of Science ®Google Scholar