1,916
Views
29
CrossRef citations to date
0
Altmetric
Research Article

Temporal Effects of Repeated Recognition and Lack of Recognition on Online Community Contributions

, , &

References

  • Adams, J.S. Toward an understanding of inequity. Journal of Abnormal and Social Psychology, 67, (1963), 422–436.
  • Adams, J.S. Inequity in social exchange. Advances in Experimental Social Psychology, 2, (1965), 267–299.
  • Ambrose, M.L.; and Kulik, C.T. Old friends, new faces: Motivation research in the 1990s. Journal of Management, 25, 3 (1999), 231–292.
  • Anzai, Y.; and Simon, H.A. The theory of learning by doing. Psychological Review, 86, 2 (1979), 124–140.
  • Arazy, O.; Nov, O.; Patterson, R.; and Yeo, L. Information quality in Wikipedia: the effects of group composition and task conflict. Journal of Management Information Systems, 27, 4 (2011), 71–98.
  • Balestra, M.; Zalmanson, L.; Cheshire, C.; Arazy, O.; and Nov, O. It was fun, but did it last?: The dynamic interplay between fun motives and contributors’ activity in peer production. In Proceedings of the ACM on Human-Computer Interaction. 2017, p. 21.
  • Brun, J.P.; and Dugas, N. An analysis of employee recognition: Perspectives on human resources practices. The International Journal of Human Resource Management, 19, (2008), 716–730.
  • Burtch, G.; Hong, Y.; Bapna, R.; and Griskevicius, V. Stimulating online reviews by combining financial incentives and social norms. Management Science, 64, 5 (2018), 2065–2082.
  • Butler, B.; Sproull, L.; Kiesler, S.; and Kraut, R. Community effort in online groups: who does the work and why. Leadership at a Distance: Research in Technologically Supported Work, 1, (2002), 171–194.
  • Cabral, L.; and Li, L. A dollar for your thoughts: feedback-conditional rebates on eBay. Management Science, 61, 9 (2015), 2052–2063.
  • Campbell, D.T.; and Riecken, H.W. Quasi-experimental design. International Encyclopedia of the Social Sciences, 5, (1968), 259–263.
  • Carrell, M. Equity theory. In F.M. Moghaddam (ed.), The SAGE Encyclopedia of Political Behavior. Thousand Oaks: SAGE, 2017, pp. 258–261.
  • Chan, C.M.L.; Bhandar, M.; Oh, L.-B.; and Chan, H.-C. Recognition and participation in a virtual community. In Proceedings of the 37th Annual Hawaii International Conference on System Sciences. 2004, pp. 1–10.
  • Chen, H.; Hu, Y.J.; and Huang, S. Monetary incentive and stock opinions on social media. Journal of Management Information Systems, 36, 2 (2019), 391–417.
  • Chen, J.; Xu, H.; and Whinston, A.B. Moderated online communities and quality of user-generated content. Journal of Management Information Systems, 28, 2 (2011), 237–268.
  • Chen, W.; Wei, X.; and Zhu, K. Engaging voluntary contributions in online communities: a hidden Markov model. MIS Quarterly, 42, 1 (2017), 83–100.
  • Chiu, C.-M.; Hsu, M.-H.; and Wang, E.T.G. Understanding knowledge sharing in virtual communities: an integration of social capital and social cognitive theories. Decision Support Systems, 42, 3 (2006), 1872–1888.
  • Chou, E.Y.; Lin, C.Y.; and Huang, H.C. Fairness and devotion go far: integrating online justice and value co-creation in virtual communities. International Journal of Information Management, 36, 1 (2016), 60–72.
  • Davidson, R.; and MacKinnon, J.G. Estimation and Inference in Econometrics. Oxford: Oxford University Press, 1993.
  • Dellarocas, C. Online reputation systems: how to design one that does what you need. MIT Sloan Management Review, 51, 3 (2010), 33.
  • Durcikova, A.; and Gray, P. How knowledge validation processes affect knowledge contribution. Journal of Management Information Systems, 25, 4 (2009), 81–108.
  • Erickson, M.T. Effects of social deprivation and satiation on verbal conditioning in children. Journal of Comparative and Physiological Psychology, 55, 6 (1962), 953–957.
  • Fahey, R.; Vasconcelos, A.C.; and Ellis, D. The impact of rewards within communities of practice: a study of the SAP online global community. Knowledge Management Research & Practice, 5, 3 (2007), 186–198.
  • Feng, Y.; and Ye, H.J. Why do you return the favor in online knowledge communities? A study of the motivations of reciprocity. Computers in Human Behavior, 63, (2016), 342–349.
  • Fradkin, A.; Grewal, E.; Holtz, D.; and Pearson, M. Bias and reciprocity in online reviews: evidence from field experiments on Airbnb. In Proceedings of the Sixteenth ACM Conference on Economics and Computation. New York, 2015, pp. 641–641.
  • Gallus, J. Fostering public good contributions with symbolic awards: a large-scale natural field experiment at Wikipedia. Management Science, 63, 12 (2017), 3999–4015.
  • Gallus, J.; and Frey, B.S. Awards: a strategic management perspective. Strategic Management Journal, 37, 8 (2016), 1699–1714.
  • Garnefeld, I.; Iseke, A.; and Krebs, A. Explicit incentives in online communities: boon or bane? International Journal of Electronic Commerce, 17, 1 (2012), 11–38.
  • Gewirtz, J.L.; and Baer, D.M. Deprivation and satiation of social reinforcers as drive conditions. Journal of Abnormal and Social Psychology, 57, 2 (1958), 165–172.
  • Ghose, A.; and Ipeirotis, P.G. Designing ranking systems for consumer reviews: the impact of review subjectivity on product sales and review quality. In Proceedings of the 16th Annual Workshop on Information Technology and Systems. 2006, pp. 303–310.
  • Gneezy, U.; Meier, S.; and Rey-Biel, P. When and why incentives (don’t) work to modify behavior. Journal of Economic Perspectives, 25, 4 (2011), 191–210.
  • Goes, P.B.; Guo, C.; and Lin, M. Do incentive hierarchies induce user effort? Evidence from an online knowledge exchange. Information Systems Research, 27, 3 (2016), 497–516.
  • Hamari, J. Do badges increase user activity? a field experiment on the effects of gamification. Computers in Human Behavior, 71, (2017), 469–478.
  • Hausman, J.A. Specification tests in Econometrics. Econometrica, 46, 6 (1978), 1251–1271.
  • Hennig-Thurau, T.; Gwinner, K.P.; Walsh, G.; and Gremler, D.D. Electronic word-of-mouth via consumer-opinion platforms: what motivates consumers to articulate themselves on the Internet? Journal of Interactive Marketing, 18, 1 (2004), 38–52.
  • Hicks, A.; Comp, S.; Horovitz, J.; Hovarter, M.; Miki, M.; and Bevan, J.L. Why people use Yelp.com: an exploration of uses and gratifications. Computers in Human Behavior, 28, 6 (2012), 2274–2279.
  • Hsu, M.H.; Ju, T.L.; Yen, C.H.; and Chang, C.M. Knowledge sharing behavior in virtual communities: the relationship between trust, self-efficacy, and outcome expectations. International Journal of Human Computer Studies, 65, 2 (2007), 153–169.
  • Jin, J.; Li, Y.; Zhong, X.; and Zhai, L. Why users contribute knowledge to online communities: an empirical study of an online social Q&A community. Information & Management, 52, 7 (2015), 840–849.
  • Johnson, B. Toward a new classification of nonexperimental quantitative research. Educational Researcher, 30, 2 (2001), 3–13.
  • Kankanhalli, A.; Tan, B.C.; and Wei, K.K. Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Quarterly, 29, 1 (2005), 113–143.
  • Khansa, L.; Ma, X.; Liginlal, D.; and Kim, S.S. Understanding members’ active participation in online Question-and-Answer communities: a theory and empirical analysis. Journal of Management Information Systems, 32, 2 (2015), 162–203.
  • Khern-am-nuai, W.; Kannan, K.; and Ghasemkhani, H. Extrinsic versus intrinsic rewards for contributing reviews in an online platform. Information Systems Research, 29, 4 (2018), 871–892.
  • Kohn, A. Why incentive plans cannot work. Harvard Business Review, 1993, 54–63.
  • Kuang, L.; Huang, N.; Hong, Y.; and Yan, Z. Spillover effects of financial incentives on non-incentivized user engagement: evidence from an online knowledge exchange platform. Journal of Management Information Systems, 36, 1 (2019), 289–320.
  • Lampel, J.; and Bhalla, A. The role of status seeking in online communities: giving the gift of experience. Journal of Computer-Mediated Communication, 12, 2 (2007), 100–121.
  • Li, Z.; Huang, K.; and Cavusoglu, H. Quantifying the impact of badges on user engagement in online Q&A communities. In Proceedings of Thirty Third International Conference on Information Systems. Orlando, 2012, pp. 1–10.
  • Liu, L.; Yin, C.; and Yang, J. Understanding user intention to share information in online social shopping communities: the moderating effect of community equity. In Pacific Asia Conference on Information Systems. Chengdu, China, 2014, p. 323.
  • Liu, Z.; and Park, S. What makes a useful online review? Implication for travel product websites. Tourism Management, 47, (2015), 140–151.
  • Lou, J.; Fang, Y.; Lim, K.H.; and Peng, J.Z. Contributing high quantity and quality knowledge to online Q&A communities. Journal of the American Society for Information Science and Technology, 64, 2 (2013), 356–371.
  • Luca, M.; and Zervas, G. Fake it till you make it: reputation, competition, and Yelp review fraud. Management Science, 62, 12 (2016), 3412–3427.
  • Luthans, F.; and Kreitner, R. Organizational Behavior Modification and Beyond. Scott Foresman & Co.:, 1985.
  • McAdams, J.L. Nonmonetary rewards: cash equivalents and tangible awards. In L.A. Berger and D.R. Berger (eds.), The Compensation Handbook: A State-of-the-art Guide to Compensation Strategy and Design. New York: McGraw-Hill, 1999, pp. 241–260.
  • McSweeney, F.K. Dynamic changes in reinforcer effectiveness: satiation and habituation have different implications for theory and practice. Behavior Analyst, 27, 2 (2004), 171–188.
  • Naylor, J.; Pritchard, R.; and Ilgen, D. A Theory of Behavior in Organizations. New York: Academic Press, 2013.
  • Neckermann, S.; Cueni, R.; and Frey, B.S. Awards at work. Labour Economics, 31, (2014), 205–217.
  • Ngo-Ye, T.L.; and Sinha, A.P. The influence of reviewer engagement characteristics on online review helpfulness: a text regression model. Decision Support Systems, 61, 1 (2014), 47–58.
  • Nov, O.; Arazy, O.; and Anderson, D. Scientists@Home: what drives the quantity and quality of online citizen science participation? PLoS ONE, 9, 4 (2014), e90375.
  • Okoli, C.; and Oh, W. Investigating recognition-based performance in an open content community: a social capital perspective. Information & Management, 44, 3 (2007), 240–252.
  • Otterbacher, J. “Helpfulness” in online communities: a measure of message quality. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Boston: ACM, 2009, pp. 1–10.
  • Phang, C.W.; Kankanhalli, A.; and Huang, L. Drivers of quantity and quality of participation in online policy deliberation forums. Journal of Management Information Systems, 31, 3 (2014), 172–212.
  • Pritchard, R.D.; Dunnette, M.D.; and Gorgenson, D.O. Effects of perceptions of equity and inequity on worker performance and satisfaction. Journal of Applied Psychology, 56, 1 (1972), 75–94.
  • Reimer, T.; and Benkenstein, M. Altruistic eWOM marketing: more than an alternative to monetary incentives. Journal of Retailing and Consumer Services, 31, (2016), 323–333.
  • Richardson, K.M. Reinforcement theory. In E.H. Kessler (ed.), Encyclopedia of Management Theory. Thousand Oaks: SAGE, 2013, pp. 655–660.
  • Rosenbaum, P.R. Optimal matching for observational studies. Journal of the American Statistical Association, 84, 408 (1989), 1024–1032.
  • Schuckert, M.; Liu, X.; and Law, R. Stars, votes, and badges: how online badges affect hotel reviewers. Journal of Travel and Tourism Marketing, 33, 4 (2016), 440–452.
  • Shen, W.; Hu, Y. (J.); and Ulmer, J.R. Competing for attention: an empirical study of online reviewers’ strategic behavior. MIS Quarterly, 39, 3 (2015), 683–696.
  • Skinner, B.F. Science and Human Behavior. Simon and Schuster, New York, 1953.
  • Stajkovic, A.D.; and Luthans, F. Differential effects of incentive motivators on work performance. Academy of Management Journal, 44, 3 (2001), 580–590.
  • Stajkovic, A.D.; and Luthans, F. Behavioral management and task performance in organizations: conceptual background, meta-analysis, and test of alternative models. Personnel Psychology, 56, 1 (2003), 155–194.
  • Stephen, A.; Bart, Y.; Plessis, D.; and Goncalves, D. Does paying for online product reviews pay off? The effects of monetary incentives on content creators and consumers. Advances in Consumer Research, 40, (2012), 228–231.
  • Sun, Y.; Dong, X.; and McIntyre, S. Motivation of user-generated content: social connectedness moderates the effects of monetary rewards. Marketing Science, 36, 3 (2017), 329–337.
  • Sundaram, D.S.; Mitra, K.; and Webster, C. Word-of-mouth communications: a motivational analysis. Advances in Consumer Research, 25, (1998), 527–531.
  • Tang, Q.; Gu, B.; and Whinston, A.B. Content contribution for revenue sharing and reputation in social media: a dynamic structural model. Journal of Management Information Systems, 29, 2 (2012), 41–76.
  • Tyagi, P.K. Inequities in organizations, salesperson motivation and job satisfaction. International Journal of Research in Marketing, 7, 2–3 (1990), 135–148.
  • Velichety, S.; Ram, S.; and Bockstedt, J. Quality assessment of peer-produced content in knowledge repositories using development and coordination activities. Journal of Management Information Systems, 36, 2 (2019), 478–512.
  • Warren, V.L.; and Cairns, R.B. Social reinforcement satiation: an outcome of frequency or ambiguity? Journal of Experimental Child Psychology, 13, 2 (1972), 249–260.
  • Wasko, M.M.; and Faraj, S. Why should I share? Examining social capital and knowledge contribution in electronic networks of practice. MIS Quarterly, 29, 1 (2005), 35–57.
  • Wei, X.; Chen, W.; and Zhu, K. Motivating user contributions in online knowledge communities: virtual rewards and reputation. In Proceedings of the 48th Hawaii International Conference on System Sciences. IEEE, 2015, pp. 3760–3769.
  • Yoo, K.H.; and Gretzel, U. What motivates consumers to write online travel reviews? Information Technology & Tourism, 10, 4 (2008), 283–295.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.