Web Site Utilization in SME Business Strategy: The Case of Canadian Wine SMEs

References

• Aladwani , A.M. and Palvia , P.C. 2002 . Developing and Validating an Instrument for Measuring User-Perceived Web Quality . Information &Management , 39 ( 4 ) : 467 – 476 .
   Google Scholar
• Belanger , F. , Fan , W. , Schaupp , L.C. , Krishen , A. , Everhart , J. , Poteet , D. and Nakamoto , K. 2006 . Web Site Success Metrics: Addressing the Duality of Goals . Communications of theACM , 49 ( 12 ) : 114 – 116 .
   Web of Science ®Google Scholar
• Bansal , H.S. , McDougall , G.H.G. , Dikolli , S.S. and Sedatole , K.L. 2004 . Relating e-Satisfaction to Behavioral Outcomes: An Empirical Study . Journal of Services Marketing , 18 ( 4 ) : 290 – 302 .
   Google Scholar
• Boulding , W. , Staelin , R. , Ehret , M. and Johnston , W.J. 2005 . A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go . Journal of Marketing , 69 ( 4 ) : 155 – 166 .
   Web of Science ®Google Scholar
• Bramble , L. , Cullen , C. , Kushner , J. and Pickering , G. The Origins, Development and Economic Impact of the Wine Industry in Ontazio, Canada . Paper presented at the First International Conference on the Economic History of Wine and Wine Management, University of Avignon France, March 2–4. Requested from C. Cullen .
   Google Scholar
• Brock , J.K. 2000 . “ Information and Communication Technology in the Small Firm ” . In Enterprise and Small Business: Principles, Practice and Policy , Edited by: Carter , S. and Jones-Evans , D. 384 – 408 . Pearson Education : Essex .
   Google Scholar
• Bruwer , J. and Wood , G. 2005 . The Australian Online Wine-buying Consumer: Motivational and Behavioural Perspectives . Journal of Wine Research , 16 ( 3 ) : 193 – 211 .
   Google Scholar
• Canadian Vintners Association. 2009. “FAQ [online].” Available from World Wide Web: http://canadianvintners.com/faq.htm (http://http://canadianvintners.com/faq.htm)
   Google Scholar
• Chakraborty , G. , Lala , V. and Warren , D. 2002 . An Empirical Investigation of Antecedents of B2B Websites’ Effectiveness . Journal oflnteractive Marketing , 16 ( 4 ) : 51 – 72 .
   Google Scholar
• Ching , H.L. and Ellis , P. 2004 . Marketing in Cyberspace: What Factors Drive E-Commerce Adoption? . Journal of Marketing Management , 20 ( 3–4 ) : 409 – 429 .
   Google Scholar
• Cova , B. and Cova , V. 2001 . Tribal Aspects of Postmodern Consumption Research: The Case of French In-line Roller Skaters . Journal of Consumer Behaviour , 1 ( 1 ) : 67 – 76 .
   Google Scholar
• Cox , J. and Dale , B.G. 2002 . Key Quality Factors in Web Site Design and Use: An Examination . International Journal of Quality and Reliability Management , 19 ( 7 ) : 862 – 888 .
   Google Scholar
• Csikszentmihalyi , M. 1990 . Flow: The Psychology of Optimal Experience , Harper &Row Publishers : New York .
   Google Scholar
• Dailey , L. 2004 . Navigational Web Atmospherics: Explaining the Influence of Restrictive Navigation Cues . Journal of Business Research , 57 ( 7 ) : 795 – 803 .
   Web of Science ®Google Scholar
• Earle , N. and Keen , P. 2000 . From .com to .profit , Jossey-Bass : San Francisco .
   Google Scholar
• Echikson , W. 2004 . Noble Rot: A Bordeaux Wine Revolution , W.W. Norton &Company : New York .
   Google Scholar
• Etemad , H. 2004 . Internationalization of Small and Medium-Sized Enterprises: A Grounded Theoretical Framework and an Overview . Canadian Journal of Administrative Sciences , 21 ( 1 ) : 1 – 21 .
   Web of Science ®Google Scholar
• Evanschitzky , H. , Hesse , G.R. , Iyer , J. and Ahlert , D. 2004 . E-satisfaction: A Re-examination . Journal of Retailing , 80 ( 3 ) : 239 – 247 .
   Web of Science ®Google Scholar
• Gefen , D. 2002 . Customer Loyalty in E-Commerce . Journal of the Association for Information Systems , 3 : 27 – 51 .
   Google Scholar
• Griffin , J. 2001 . “ Internet Usage in Small Irish Firms ” . In New Technology-Based Firms in the New Millennium , Edited by: During , W. , Oakey , R. and Kauser , S. 57 – 70 . Pergamon : London .
   Google Scholar
• Haag , S. , Baltzan , P. and Phillips , A. 2006 . Business Driven Technology , McGraw Hill Irwin : Boston .
   Google Scholar
• Hall , M. , Sharples , L. , Cambourne , B. and Macionis , N. , eds. 2000 . Wine Tourism around the World: Development, Management and Markets , Butterworth-Heinemann : Oxford .
   Google Scholar
• Hamill , J. and Gregory , K. 1997 . Internet Marketing in the Internationalisation of UK SMEs . Journal of Marketing Management , 13 : 9 – 28 .
   Google Scholar
• Harker , M.J. and Egan , J. 2006 . The Past, Present and Future of Relationship Marketing . Journal of Marketing Management , 22 : 215 – 242 .
   Google Scholar
• Harwood , T. and Garry , T. 2003 . An Overview of Content Analysis . Marketing Review , 3 ( 4 ) : 479 – 498 .
   Google Scholar
• Haugh , H.M. and Robson , P.J.A. 2005 . Are Scottish Firms Meeting the ICT Challenge? Results from a National Survey of Enterprise . Entrepreneurship and Regional Development , 17 ( 3 ) : 205 – 222 .
   Web of Science ®Google Scholar
• Heide , J. and Wathne , K. 2006 . Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda . Journal of Marketing , 70 ( 3 ) : 90 – 103 .
   Web of Science ®Google Scholar
• Huizingh , E.K.R.E. and Hoekstra , J.C. 2003 . Why Do Consumers Like Websites? . Journal of Targeting, Measurement, and Analysis , 11 ( 4 ) : 350 – 361 .
   Google Scholar
• Hoffman , D. and Novak , T. 1996 . Marketing in Hypermedia Computer-Mediated Environrnents: Conceptual Foundations . Journal of Marketing , 60 ( 3 ) : 50 – 68 .
   Web of Science ®Google Scholar
• Johnson , H. and Robinson , J. 2006 . World Atlas of Wine , Zandervan Publishing House .
   Google Scholar
• Johnston , D.A. , Wade , M. and McClean , R. 2007 . Does e-Business Matter to SMEs? A Comparison of the Financial Impacts of Internet Business Solutions on European and North American SMEs . Journal of Small Business Management , 45 ( 3 ) : 354 – 361 .
   Web of Science ®Google Scholar
• Kassarjian , H. 1977 . Content Analysis in Consumer Research . Journal of Consumer Research , 4 ( 1 ) : 8 – 18 .
   Web of Science ®Google Scholar
• Kennedy , K. , Goolsby , J. and Arnould , E. 2003 . Implementing a Customer Orientation: Extension of Theory and Application . Journal of Marketing , 67 ( 4 ) : 67 – 81 .
   Web of Science ®Google Scholar
• Kotler , P. 1973 . Atmospherics as a Mazketing Tool . Journal of Retailing , 49 ( 5 ) : 48 – 65 .
   Google Scholar
• Lee , S. , Katerattanakul , P. and Hong , S. 2005 . Framework for User Perception of Effective E-Tail Web Sites . Journal of Electronic Commerce in Organizations , 3 ( 1 ) : 13 – 34 .
   Google Scholar
• Loch , C. and Huberman , B. 1999 . A Punctuated Equilitrium Model of Technology Diffusion . Management Science , 45 ( 2 ) : 160 – 177 .
   Web of Science ®Google Scholar
• Madill , J. , Riding , A. and Haines , G. 2003 . “ Strategic Dilemmas of a Small Market Player: The Canadian Wine Industry ” . In Proceedings of the International Colloquium in Wine Marketing , Wine Marketing Group, University of South Australia : Adelaide, Australia .
   Google Scholar
• McWilliam , G. 2000 . Building Stronger Brand Through Online Community . Sloan Management Review , 41 ( 3 ) : 43 – 54 .
   Google Scholar
• Mohammed , R.A. , Fisher , R.J. , Jaworksi , B.J. and Paddison , G.J. 2004 . Internet Marketing , 2nd , McGraw Hill Irwin : Boston .
   Google Scholar
• Mora , P. 2006 . Key Factors of Success in Today's Wine Sector . International Journal of Wine Marketing , 18 ( 2 ) : 139 – 149 .
   Google Scholar
• Muniz , A.M. and O’Guinn , T.C. 2001 . Brand Community . Journal of Consumer Research , 27 ( 4 ) : 412 – 432 .
   Web of Science ®Google Scholar
• Mytelka, L., and H. Goertzen. 2003. “Vision, Innovation and Identity: The Emergence of a Wine Cluster in the Niagara Peninsula [online].” Paper presentation to the Innovation Systems Research Network Conference on Innovation and Competitiveness in the New World of Wine, November 12, 2003 in Niagara-on-the Lake, Ontario. [accessed 15 October,2004]. Available from World Wide Web: http://www.utoronto.ca/onris/Vision,Innovation_IdentityNov 12. doc (http://http://www.utoronto.ca/onris/Vision,Innovation_IdentityNov 12. doc)
   Google Scholar
• Nielsen , J. 2000 . Designing Web Usability , New Riders Publishing : Indianapolis .
   Google Scholar
• Nielsen, J. 2002. Top Ten Web-Design Mistakes of2002. Accessed September 26, 2008 http://www.useit.com/alertbox/20021223.htm1 (http://http://www.useit.com/alertbox/20021223.htm1)
   Google Scholar
• Nielsen, J. (2003) “The Ten Most Violated Homepage Design Guidelines. [online].” [accessed 26 September, 2008]. Available from World Wide Web: http://www.useit.com/alertbox/20031110.htm1 (http://http://www.useit.com/alertbox/20031110.htm1)
   Google Scholar
• Novoa , H. , Marques , A. , Ramos , N. and Fernandes , M. 2007 . “ The INFOVINI Project: A Web Portal for the Portuguese Wine Cluster ” . In Bacchus at Brock Conference Proceedings , Edited by: Cullen , C. , Lesschaeve , I. and Parker , R. Canada : Brock University, St. Catharines .
   Google Scholar
• Nulhneyer , K. 2004 . Mazketing Director, Wine Council of Ontario . Personal interview, July , : 14
   Google Scholar
• Palmatier , R. , Dant , R. , Grewal , D. and Evans , K. 2007 . Factors Influencing the Effectiveness of Relationship Mazketing: A Meta-Analysis . Journal of Marketing , 70 ( 4 ) : 136 – 153 .
   Google Scholar
• Pretorius , L . 2007 . “ Creating a Successful Wine Industry: Role of Innovations and Discoveries ” . In ” Keynote address at the Bacchus at Brock Conference, June 7–9, Brock University , Canada : St. Catharines .
   Google Scholar
• Quelch , J.A. and Klein , L.R. 1996 . The Internet and International Marketing . Sloan Management Review , 37 ( 3 ) : 60 – 75 .
   Google Scholar
• Quinton , S. and Harridge-March , S. 2003 . Strategic Interactive Mazketing of Wine A Case of Evolution . Marketing Intelligence &Planning , 21 ( 6 ) : 357 – 362 .
   Google Scholar
• Reibstein , D.J. 2002 . What Attracts Customer to Online Stores, and What Keeps Them Coming Back? . Journal of the Academy of Marketing Science , 30 ( 4 ) : 465 – 473 .
   Web of Science ®Google Scholar
• Rogers , E. 1995 . Diffusion oflnnovations , Free Press : New York .
   Google Scholar
• Rosen , D.E. , Purinton , E. and Lloyd , S.J. 2004 . Web Site Design: Building a Cognitive Framework . Journal of Electronic Commerce in Organizations , 2 ( 1 ) : 15 – 28 .
   Google Scholar
• Sautter , P. , Hyman , M. and Lukosius , V. 2004 . E-tail Atmoshperics: A Critique of the Literature and Model Extension . Journal of Electronic Commerce Research , 5 ( 1 ) : 14 – 24 .
   Google Scholar
• Shabazz , D. 2004 . Toward a Better Understanding of e-Marketing Strategy: Past and Present . Services Marketing Quarterly , 26 ( 2 ) : 117 – 130 .
   Google Scholar
• Schlosser , A. , White , T. and Lloyd , S. 2006 . Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions . Journal of Marketing , 70 ( 2 ) : 33 – 148 .
   Google Scholar
• Sinkovics , R.R. and Bell , J.D. 2006 . Current Perspectives on International Entrepreneurship and the Internet . Journal oflnternational Entrepreneurship , 3 ( 4 ) : 247 – 249 .
   Google Scholar
• Canada , Statistics . 2008 . E-commerce: Shopping on the Internet, 2007.” The Daily, November 17, pp. 2–3. Statistics Canada. 2007. “Electronic Commerce and Technology . The Daily , 120 April : 6 – 9 .
   Google Scholar
• Canada , Statistics . 2006 . Canadian Internet Use Survey 2005 . The Daily , 15 August : 5 – 7 .
   Google Scholar
• Story , R. , Riding , A. , Madill , J. and Orser , B. 2005 . “ Barriers to Growth in the Ontario Wine Industry: Growers and Wineries ” . In Proceedings from Bacchus in Bourgoyne , 382 – 397 . Burgundy School of Business : Paris-Dijon .
   Google Scholar
• Strangelove , M. 1995 . The Walls Come Down: Net Age Advertising Empowers Consumers . Internet World , May : 41 – 44 .
   Google Scholar
• Szymanski , D.M. and Hise , R.T. 2000 . e-Satisfaction: An Initial Examination . Journal of Retailing , 76 ( 3 ) : 309 – 322 .
   Web of Science ®Google Scholar
• Tarabishy, A.E. 2007. “The State of Information Technology on Small Businesses World-Wide: Listening to Entrepreneurs and Experts. [online].” Results of the Global Technology Study, Conducted by Dell and ICSB (International Council of Small Business). Available from World Wide Web: http://www.icsb.org/Portals/0/ICSB- DELL/ICSBDELL TheState of IT Worldwide_ListeningtoEntrepreneursandExperts_Julyl0.pdf (http://http://www.icsb.org/Portals/0/ICSB- DELL/ICSBDELL TheState of IT Worldwide_ListeningtoEntrepreneursandExperts_Julyl0.pdf)
   Google Scholar
• Tull , D.S. and Hawkins , D.I. 1980 . Marketing Research: Measurement and Method , 2nd , Macmillan : New York .
   Google Scholar
• Verbano , C. , Venturini , K. , Petroni , G. and Nosella , A. 2008 . Characteristics of Italian Art Restoration Firms and Factors Influencing Their Adoption of Laser Technology . Journal of Cultural Economics , 32 : 3 – 34 .
   Web of Science ®Google Scholar
• Wines of British Columbia. 2009. “BC Wine Basics [online].” Available from World Wide Web: http://www.winebc. com/thebasics. Php (http://http://www.winebc. com/thebasics. Php)
   Google Scholar