Compliments on a Home Birth Helpline

REFERENCES

• Atkinson , J. and Heritage , J. 1984 . “ Transcription notation ” . In Structures of social action: Studies in conversation analysis , Edited by: Atkinson , J. and Heritage , J. ix – xvi . Cambridge , , England : Cambridge University Press .
   Google Scholar
• Barnlund , D. and Araki , S. 1985 . Intercultural encounters: The management of compliments by Japanese and Americans . Journal of Cross-Cultural Psychology , 18 : 9 – 26 .
   Google Scholar
• Boyle , R. 2000 . “You've worked with Elizabeth Taylor!” Phatic functions and implicit compliments . Applied Linguistics , 21 : 26 – 46 .
   Web of Science ®Google Scholar
• British Psychological Society . 2000 . Code of conduct, ethical principles and guidelines , Leicester , , England : British Psychological Society .
   Google Scholar
• British Sociological Association . 2002 . Statement of ethical practice , London , , England : British Sociological Association .
   Google Scholar
• Chen , R. 1993 . Responding to compliments: A contrastive study of politeness strategies between American English and Chinese speakers . Journal of Pragmatics , 20 : 49 – 75 .
   Web of Science ®Google Scholar
• Clayman , S. E. 2006 . “ Understanding news media: The relevance of interaction ” . In Talk and interaction in social research methods , Edited by: Drew , P. , Raymond , G. and Weinberg , D. 135 – 154 . London , , England : Sage .
   Google Scholar
• Dow , M. G. , Glaser , S. R. and Biglan , A. 1981 . The relevance of specific conversational behaviours to ratings of social skill: An experimental analysis . Journal of Behavioural Assessment , 3 : 233 – 242 .
   Google Scholar
• Farghal , M. and Al-Khatib , M. A. 2001 . Jordanian college students' responses to compliments: A pilot study . Journal of Pragmatics , 33 : 1485 – 1502 .
   Web of Science ®Google Scholar
• Gathman , E. C. H. , Maynard , D. W. and Schaeffer , N. C. 2008 . The respondents are all above average: Compliment sequences in a survey interview . Research on Language and Social Interaction , 41 : 271 – 301 .
   Web of Science ®Google Scholar
• Gill , V. T. 2005 . Patient “demand” for medical interventions: Exerting pressure for an offer in a primary care clinic visit . Research on Language and Social Interaction , 38 : 451 – 479 .
   Web of Science ®Google Scholar
• Goffman , E. 1978 . Response cries . Language , 54 : 787 – 815 .
   Web of Science ®Google Scholar
• Golato , A. 2003 . Studying compliment responses: A comparison of DCTs and recordings of naturally occurring talk . Applied Linguistics , 24 : 90 – 121 .
   Web of Science ®Google Scholar
• Golato , A. 2005 . Compliments and compliment responses , Amsterdam , , The Netherlands : Benjamins .
   Google Scholar
• Goodwin , C. and Goodwin , M. H. 1996 . “ Formulating planes: Seeing as a situated activity ” . In Cognition and communication at work , Edited by: Middleton , D. and Engestom , Y. 61 – 95 . New York , NY : Cambridge University Press .
   Google Scholar
• Herbert , R. K. 1986 . Say “thank you” or something . American Speech , 61 : 76 – 88 .
   Web of Science ®Google Scholar
• Herbert , R. K. 1989 . “ The ethnography of English compliments and compliment responses: A contrastive sketch ” . In Contrastive pragmatics , Edited by: Olesky , W. 3 – 35 . Amsterdam , The Netherlands/Philadelphia, PA : Benjamins .
   Google Scholar
• Herbert , R. K. and Straight , H. S. 1989 . Compliment-rejection versus compliment-avoidance: Listener-based versus speaker-based pragmatic strategies . Language and Communication , 9 : 35 – 47 .
   Web of Science ®Google Scholar
• Heritage , J. 1998 . Oh-prefaced responses to inquiry . Language in Society , 27 : 291 – 334 .
   Web of Science ®Google Scholar
• Heritage , J. and Raymond , G. 2005 . The terms of agreement: Indexing epistemic authority and subordination in talk-in-interaction . Social Psychology Quarterly , 68 : 15 – 38 .
   Web of Science ®Google Scholar
• Heritage , J. and Robinson , J. 2006 . “ Accounting for the visit: Giving reasons for seeking medical care ” . In Communication in medical care: Interaction between primary care physicians and patients , Edited by: Heritage , J. and Maynard , D.W. 48 – 85 . Cambridge , , England : Cambridge University Press .
   Google Scholar
• Holmes , J. 1988 . Compliments and compliment responses in New Zealand English . Anthropological Linguistics , 28 : 485 – 508 .
   Google Scholar
• Holmes , J. and Brown , D. F. 1987 . Teachers and students learning about compliments . TESOL Quarterly , 21 : 523 – 546 .
   Web of Science ®Google Scholar
• Hudak , P. L. , Gill , V. T. , Aguinaldo , J. P. , Clark , S. and Frankel , R. 2010 . “I've heard wonderful things about you”: How patients compliment surgeons . Sociology of Health and Illness , 32 : 777 – 797 .
   PubMed Web of Science ®Google Scholar
• Huth , T. 2006 . Negotiating structure and culture: L2 learners' realization of L2 compliment-response sequences in talk-in-interaction . Journal of Pragmatics , 38 : 2025 – 2050 .
   Web of Science ®Google Scholar
• Irvine , J. T. 1986 . Review of Florian Coulmas (Ed.) . Conversational routine: Explorations in standardized communication situations and prepatterned speech. Language in Society , 15 : 241 – 284 .
   Google Scholar
• Jefferson , G. 2004 . “ Glossary of transcription symbols with an introduction ” . In Conversation analysis: Studies from the first generation , Edited by: Lerner , G. H. 13 – 31 . Amsterdam , , The Netherlands : Benjamins .
   Google Scholar
• Kerbrat-Orecchioni , C. 1987 . La description des echanges en analyse conversationnelle: L'exemple du compliment. DRLAV . Revue de linguistique , 36/37 : 1 – 53 .
   Google Scholar
• Kitzinger , C. May 2007 . Gift-giving and reciprocity in social interaction: A conversation-analytic approach , May , Santa Barbara , CA : Paper presented at Thirteenth Annual Conference on Language, Interaction and Social Organization, University of California .
   Google Scholar
• Kitzinger , C. 2008 . Developing feminist conversation analysis: A response to Wowk . Human Studies , 3 : 179 – 208 .
   Google Scholar
• Kitzinger , C. 2011 . “ Working with childbirth helplines: The contributions and limitations of conversation analysis ” . In Applied conversation analysis: Intervention and change in institutional talk , Edited by: Antaki , C. 98 – 118 . Basinstoke , , England : Palgrave Macmillan .
   Google Scholar
• Knapp , M. L. , Hopper , R. and Bell , R. A. 1984 . Compliments: A descriptive taxonomy . Journal of Communication , 19 : 12 – 31 .
   Google Scholar
• Lorenzo-Dus , N. 2001 . Compliment responses among British and Spanish university students: A contrastive study . Journal of Pragmatics , 33 : 107 – 127 .
   Web of Science ®Google Scholar
• Manes , J. and Wolfson , N. 1981 . “ The compliment formula ” . In Conversational routine , Edited by: Coulmas , F. 115 – 132 . The Hague , , The Netherlands : Mouton .
   Google Scholar
• Manrai , L. A. and Manrai , A. K. 1993 . Complaints and compliments about service encounters: A comparison of American and Bulgarian consumers . Advances in Consumer Research , 20 : 97 – 101 .
   Google Scholar
• Mazeland , H. 2007 . Parenthetical sequences . Journal of Pragmatics , 39 : 1816 – 1869 .
   Web of Science ®Google Scholar
• McGovern , T. V. , Tinsley , D. J. , Liss-Levinson , N. , Laventure , O. and Britton , G. 1975 . Assertion training for job interviews . Counselling Psychologist , 5 : 65 – 68 .
   Web of Science ®Google Scholar
• Miller , G. 1997 . Becoming miracle workers: Language and meaning in brief therapy , New York , NY : Aldine de Gruyter .
   Google Scholar
• Nelson , G. , Al-Batal , M. and Echols , E. 1996 . Arabic and English compliment responses: Potential for pragmatic failure . Applied Linguistics , 17 : 411 – 432 .
   Web of Science ®Google Scholar
• Nelson , G. , El-Bakary , W. and Al-Batal , M. 1993 . Egyptian and American compliments: A cross-cultural study . International Journal of Intercultural Relations , 17 : 293 – 313 .
   Web of Science ®Google Scholar
• Nelson-Jones , R. 2003 . Basic counselling skills , London , , England : Sage .
   Google Scholar
• Peräkylä , A. 1998 . Authority and accountability: The delivery of diagnosis in primary health care . Social Psychology Quarterly , 61 : 301 – 320 .
   Web of Science ®Google Scholar
• Pomerantz , A. 1978 . “ Compliment responses: Notes on the co-option of multiple constraints ” . In Studies in the organization of conversational interaction , Edited by: Schenkein , J. 79 – 112 . New York , NY : Academic .
   Google Scholar
• Quirk , R. , Greenbaum , S. , Leech , G. and Svartvik , J. 1985 . A comprehensive grammar of the English language , London , , England : Longman .
   Google Scholar
• Radford , A. 1997 . Syntactic theory and the structure of English: A minimalist approach , Cambridge , , England : Cambridge University Press .
   Google Scholar
• Rakos , R. 1997 . “ Asserting and confronting ” . In The handbook of communication skills , Edited by: Hargie , O. 289 – 319 . London , , England : Routledge .
   Google Scholar
• Raymond , G. and Zimmerman , D. H. 2007 . Rights and responsibilities in calls for help: The case of the Mountain Glade fire . Research on Language and Social Interaction , 40 : 33 – 62 .
   Web of Science ®Google Scholar
• Saito , H. and Beecken , M. 1997 . An approach to instruction of pragmatic aspects: Implications of pragmatic transfer by American learners of Japanese . The Modern Language Journal , 81 : 363 – 377 .
   Web of Science ®Google Scholar
• Schegloff , E. A. 2007 . Sequence organization in interaction: A primer of conversation analysis , Cambridge , , England : Cambridge University Press .
   Google Scholar
• Seiter , J. S. and Dutson , E. 2007 . The effects of compliments on tipping behavior in hairstyling salons . Journal of Applied Social Psychology , 37 : 1999 – 2007 .
   Web of Science ®Google Scholar
• Shaw , R. and Kitzinger , C. 2005 . Calls to a home birth helpline: Empowerment in childbirth . Social Science and Medicine , 61 : 2374 – 2383 .
   PubMed Web of Science ®Google Scholar
• Shaw , R. and Kitzinger , C. 2007a . Problem presentation and advice-giving on a home birth helpline: A feminist conversation analytic study . Feminism and Psychology , 17 : 203 – 213 .
   Web of Science ®Google Scholar
• Shaw , R. and Kitzinger , C. 2007b . Memory in interaction: An analysis of repeat calls to a home birth helpline . Research on Language and Social Interaction , 40 : 117 – 144 .
   Web of Science ®Google Scholar
• Sidnell , J. 2007 . “Look”-prefaced turns in first and second position: Launching, interceding and redirecting action . Discourse Studies , 9 : 387 – 408 .
   Web of Science ®Google Scholar
• Speer , S. A. 2011 . “ On the role of reported, third party compliments in passing as a “real” woman ” . In Conversation and gender , Edited by: Speer , S. A. and Stokoe , E. 115 – 182 . Cambridge , , England : Cambridge University Press .
   Google Scholar
• Telephone Helpline Association (THA) . 1999 . Guidelines for good practice , London , , England : East End Offset Ltd .
   Google Scholar
• Thompson , C. D. and Born , D. G. 1999 . Increasing correct participation in an exercise class for adult day clients . Behavioural Interventions , 14 : 171 – 186 .
   Web of Science ®Google Scholar
• Wall , M. D. , Amendt , J. H. , Kleckner , T. and duRee , B. 1989 . Therapeutic compliments: Setting the stage for successful therapy . Journal of Marital and Family Therapy , 15 : 159 – 167 .
   PubMed Web of Science ®Google Scholar
• Wieland , M. 1995 . Complimenting behavior in French/American cross-cultural dinner conversations . The French Review , 68 : 796 – 812 .
   Web of Science ®Google Scholar
• Wilkinson , S. 2011 . “ Gender, routinization and recipient design ” . In Conversation and gender , Edited by: Speer , S. A. and Stokoe , E. 112 – 134 . Cambridge , , England : Cambridge University Press .
   Google Scholar
• Wilkinson , S. and Kitzinger , C. 2006 . Surprise as an interactional achievement: Reaction tokens in conversation . Social Psychology Quarterly , 69 : 150 – 182 .
   Web of Science ®Google Scholar
• Wolfson , N. 1981 . Compliments in cross-cultural perspective . TESOL Quarterly , 155 : 117 – 124 .
   Google Scholar
• Ylanne-McEwen , V. 1993 . Complimenting behavior: A cross-cultural investigation . Journal of Multilingual and Multicultural development , 14 : 499 – 508 .
   Google Scholar
• Yu , M. C. 2005 . Sociolinguistic competence in the complimenting act of native Chinese and American English . Language and Speech , 48 : 91 – 119 .
   Web of Science ®Google Scholar
• Zimmerman , M. A. 1995 . Psychological empowerment: Issues and illustrations . American Journal of Community Psychology , 23 : 581 – 599 .
   PubMed Web of Science ®Google Scholar
• Zirpoli , T. and Melloy , K. 2001 . Behavior management: Applications for teachers , Upper Saddle River , NJ : Prentice Hall .
   Google Scholar