Four Ways of Delivering Very Bad News in a Japanese Emergency Room

References

• Anspach, R. R. (1993). Deciding who lives: Fateful choices in the intensive-care nursery. Berkeley, CA: University of California.
   Google Scholar
• Boisaubin, E., & Dresser, R. (1987). Informed consent in emergency care Illusion and reform. Annuals of Emergency Medicine, 16(1), 62–67. doi:10.1016/S0196-0644(87)80289-5
   PubMed Web of Science ®Google Scholar
• Brown, T. W., McCarthy, M. L., Kelen, G. D., & Levy, F. (2010). An epidemiologic study of closed emergency department malpractice claims in a national database of physician malpractice insurers. Academic Emergency Medicine, 17(5), 553–560. doi:10.1111/acem.2010.17.issue-5
   PubMed Web of Science ®Google Scholar
• Charles, C., Gafni, A., & Whelan, T. (1997). Shared decision-making in the medical encounter: What does it mean? (or it takes at least two to tango). Social Science & Medicine, 44(5), 681–692. doi:10.1016/S0277-9536(96)00221-3
   PubMed Web of Science ®Google Scholar
• Charles, C., Gafni, A., & Whelan, T. (1999). Decision-making in the physician-patient encounter: Revisiting the shared treatment decision-making model. Social Science & Medicine, 49(5), 651–661. doi:10.1016/S0277-9536(99)00145-8
   PubMed Web of Science ®Google Scholar
• Chewning, B., & Sleath, B. (1996). Medication decision-making and management: A client-centered model. Social Science & Medicine, 42(3), 389–398. doi:10.1016/0277-9536(95)00156-5
   PubMed Web of Science ®Google Scholar
• Clark, R., & Labeff, E. (1982). Death telling: Managing the delivery of bad news. Journal of Health and Social Behavior, 23, 366–380. doi:10.2307/2136494
   PubMed Web of Science ®Google Scholar
• Collins, S., Britten, N., Ruusuvuori, J., & Thompson., A. (2007). Patient participation in health care consultation: Qualitative perspectives. Maidenhead, England: Open University Press.
   Google Scholar
• Edwards, A., & Elwyn, G. (2009). Shared decision-making in health care: Achieving evidence-based patient choice. Oxford, England: Oxford University Press.
   Google Scholar
• Goffman, E. (1972). The neglected situation. In P. P. Giglioli (Ed.), Language and social context (pp. 61–66). Baltimore, MD: Penguin. (reprinted from the American Anthropologist 66, 133–136 (1964).
   Google Scholar
• Greenfield, S., Kaplan, S. H., Ware, J. E., Yano, E. M., & Frank, H. J. L. (1988). Patients’ participation in medical care: Effects on blood sugar control and quality of life in diabetes. Journal of General Internal Medicine, 3, 448–457. doi:10.1007/BF02595921
   PubMed Web of Science ®Google Scholar
• Hayashi, M. (1999). Where grammar and interaction meet: A study of co-participant completion in Japanese conversation. Human Studies, 22(2–4), 475–499. doi:10.1023/A:1005492027060
   Web of Science ®Google Scholar
• Heath, C. (1992). The delivery and reception of diagnosis and assessment in the general practice consultation. In P. Drew & J. Heritage (Eds.), Talk at work (pp. 235–267). Cambridge, England: Cambridge University Press.
   Google Scholar
• Heritage, J. (2005). Conversation analysis and institutional talk. In R. Sanders & K. Fitch (Eds.), Handbook of language and social interaction (pp. 103–147). Mahwah, NJ: Lawrence Erlbaum.
   Google Scholar
• Heritage, J. (2011). The interaction order and clinical practice: Some observations on dysfunctions and action steps. Patient Education and Counseling, 84, 338–343. doi:10.1016/j.pec.2011.05.022
   PubMed Web of Science ®Google Scholar
• Heritage, J. (2012). Epistemics in action: Action formation and territories of knowledge. Research on Language and Social Interaction, 45, 1–25. doi:10.1080/08351813.2012.646684
   Web of Science ®Google Scholar
• Heritage, J., & Maynard, D. (Eds.). (2006). Communication in medical care: Interactions between primary care physicians and patients. Cambridge, England: Cambridge University Press.
   Google Scholar
• Heritage, J., & Stivers, T. (1999). Online commentary in acute medical visits: A method of shaping patient expectations. Social Science and Medicine, 49, 1501–1517. doi:10.1016/S0277-9536(99)00219-1
   PubMed Web of Science ®Google Scholar
• Iwasaki, S. (2009). Initiating interactive turn spaces in Japanese conversation: Local projection and collaborative action. Discourse Processes, 46(2), 226–246. doi:10.1080/01638530902728918
   Web of Science ®Google Scholar
• Japanese Association for Acute Medicine. (2010). Guidelines on end-of-life care in acute medicine. Tokyo, Japan: Health Shuppan. [in Japanese]
   Google Scholar
• Kaplan, S. H., Greenfield, S., & Ware, J. E. (1989). Assessing the effects of physician-patient interactions on the outcomes of chronic disease. Medical Care, 27, S110–126. doi:10.1097/00005650-198903001-00010
   PubMed Web of Science ®Google Scholar
• Kawashima, M. (2014). Kyukyu iryo ni okeru ishiketteikatei no kaiwabunseki [Conversation analysis of decision-making process in emergency medicine: An example of informed consent in practice]. Japanese Sociological Review, 64(4), 663–678. doi:10.4057/jsr.64.663
   Google Scholar
• Koenig, C. J. (2011). Patient resistance as agency in treatment decisions. Social Science and Medicine, 72, 1105–1114. doi:10.1016/j.socscimed.2011.02.010
   PubMed Web of Science ®Google Scholar
• Kushida, S., & Yamakawa, Y. (2015). Fitting proposals to their sequential environment: A comparison of turn designs for proposing treatment in ongoing outpatient psychiatric consultations in Japan. Sociology of Health and Illness, 37, 522–544. doi:10.1111/1467-9566.12204
   PubMed Web of Science ®Google Scholar
• Landmark, A. M. D., Gulbrandsen, P., & Svennevig, J. (2015). Whose decision? Negotiating epistemic and deontic rights in medical treatment decisions. Journal of Pragmatics, 78, 54–69. doi:10.1016/j.pragma.2014.11.007
   Web of Science ®Google Scholar
• Lerner, G. (1989). Notes on overlap management in conversation: The case of delayed completion. Western Journal of Speech Communication, 53, 167–177. doi:10.1080/10570318909374298
   Google Scholar
• Lerner, G. (2004). Collaborative turn sequences. In G. Lerner (Ed.), Conversation analysis: Studies from the first generation (pp. 225–256). Amsterdam, The Netherlands: John Benjamins.
   Google Scholar
• Lindström, A., & Weatherall, A. (2015). Orientations to epistemics and deontics in treatment discussions. Journal of Pragmatics, 78, 39–53. doi:10.1016/j.pragma.2015.01.005
   Web of Science ®Google Scholar
• Lutfey, K., & Maynard, D. (1998). Bad news in oncology: How physician and patient talk about death and dying without using those words. Social Psychology Quarterly, 61(4), 321–341. doi:10.2307/2787033
   Web of Science ®Google Scholar
• Maynard, D. (1992). On clinicians co-implicating recipients’ perspective in the delivery of diagnostic news. In P. Drew & J. Heritage (Eds.), Talk at work: Social interaction in institutional settings (pp. 331–358). Cambridge, England: Cambridge University Press.
   Google Scholar
• Maynard, D. (2003). Bad news, good news: Conversational order in everyday talk and clinical settings. Chicago, IL: University of Chicago Press.
   Google Scholar
• Maynard, D. (2004). On predicating a diagnosis as an attribute of a person. Discourse Studies, 6(1), 53–76. doi:10.1177/1461445604039439
   Web of Science ®Google Scholar
• Maynard, D. W., Cortez, D., & Campbell, T. C. (2016). “End of life” conversations, appreciation sequences, and the interaction order in cancer clinics. Patient Education and Counselling, 99(1), 92–100. doi:10.1016/j.pec.2015.07.015
   PubMed Web of Science ®Google Scholar
• Mead, N., & Bower, P. (2000). Patient centredness: A conceptual framework and review of the empirical literature. Social Science and Medicine, 51, 1087–1110. doi:10.1016/S0277-9536(00)00098-8
   PubMed Web of Science ®Google Scholar
• Mori, J., & Hayashi, M. (2006). The achievement of intersubjectivity through embodied completions: A study of interactions between first and second language speakers. Applied Linguistics, 27(2), 195–219. doi:10.1093/applin/aml014
   Web of Science ®Google Scholar
• Morita, E. (2005). Negotiation of contingent talk: The Japanese interactional particles ne and sa. Amsterdam, The Netherlands: John Benjamins.
   Google Scholar
• Nishizaka, A. (2013). Distribution of visual orientations in prenatal ultrasound examinations: When the healthcare provider looks at the pregnant woman’s face. Journal of Pragmatics, 51, 68–86. doi:10.1016/j.pragma.2013.02.007
   Web of Science ®Google Scholar
• Osborne, T. (1994). Power and persons: On ethical stylisation and person-centred medicine. Sociology of Health & Illness, 16(4), 515–535. doi:10.1111/shil.1994.16.issue-4
   Web of Science ®Google Scholar
• Peräkylä, A. (1998). Authority and accountability: The delivery of diagnosis in primary health care. Social Psychology Quarterly, 61(4), 301–320. doi:10.2307/2787032
   Web of Science ®Google Scholar
• Pilnick, A., & Dingwall, R. (2011). On the remarkable persistence of asymmetry in doctor/patient interaction: A critical review. Social Science and Medicine, 72, 1374–1382. doi:10.1016/j.socscimed.2011.02.033
   PubMed Web of Science ®Google Scholar
• Robinson, J. D., & Heritage, J. (2006). Physicians’ opening questions and patients’ satisfaction. Patient Education and Counseling, 60, 279–285. doi:10.1016/j.pec.2005.11.009
   PubMed Web of Science ®Google Scholar
• Sacks, H. (1974). An analysis of the course of a joke’s telling in conversation. In R. Bauman & J. Sherzer (Eds.), Explorations in the ethnography of speaking (pp. 337–353). Cambridge, England: Cambridge University Press.
   Google Scholar
• Sacks, H. (1978). Some technical considerations of a dirty joke. In J. Schenkein (Ed.), Studies in the organization of conversational interaction (pp. 249–269). New York, NY: Academic Press. (Edited by Gail Jefferson from four lectures delivered at the University of California, Irvine, Fall 1971).
   Google Scholar
• Sacks, H. (1986). Some considerations of a story told in ordinary conversation. Poetics, 15, 127–138. doi:10.1016/0304-422X(86)90036-7
   Web of Science ®Google Scholar
• Sacks, H., Schegloff, E. A., & Jefferson, G. (1974). A simplest systematics for the organization of turn-taking for conversation. Language, 50, 696–735. doi:10.1353/lan.1974.0010
   Web of Science ®Google Scholar
• Schegloff, E. A. (1988). On an actual virtual servo-mechanism for guessing bad news: A single case conjecture. Social Problems, 35(4), 442–457. doi:10.2307/800596
   Web of Science ®Google Scholar
• Schegloff, E. A. (2000). On granularity. Annual Review of Sociology, 26, 715–720. doi:10.1146/annurev.soc.26.1.715
   Web of Science ®Google Scholar
• Schegloff, E. A. (2007). Sequence organization in interaction: A primer in conversation analysis (Vol. 1). Cambridge, England: Cambridge University Press.
   Google Scholar
• Shankar, K. N., Bhatia, B. K., & Schuur, J. D. (2014). Toward patient-centered care: A systematic review of older adults’ views of quality emergency care. Annals of Emergency Medicine, 63(5), 529–550. doi:10.1016/j.annemergmed.2013.07.509
   PubMed Web of Science ®Google Scholar
• Sidnell, J., & Stivers, T. (Eds.). (2012). Handbook of conversation analysis. Boston, MA: Wiley-Blackwell.
   Google Scholar
• Stevanovic, M., & Peräkylä, A. (2012). Deontic authority in interaction: The right to announce, propose, and decide. Research on Language & Social Interaction, 45(3), 297–321. doi:10.1080/08351813.2012.699260
   Web of Science ®Google Scholar
• Stevenson, F. A., Barry, C. A., Britten, N., Barber, N., & Bradley, C. P. (2000). Doctor-patient communication about drugs: The evidence for shared decision making. Social Science & Medicine, 50, 829–840. doi:10.1016/S0277-9536(99)00376-7
   PubMed Web of Science ®Google Scholar
• Stivers, T. (2005). Parent resistance to physicians’ treatment recommendations: One resource for initiating a negotiation of the treatment decision. Health Communication, 18(1), 41–74. doi:10.1207/s15327027hc1801_3
   PubMed Web of Science ®Google Scholar
• Stivers, T. (2006). Treatment decisions: Negotiations between doctors and patients in acute care encounters. In J. Heritage & D. Maynard (Eds.), Communication in medical care: Interactions between primary care physicians and patients (pp. 279–312). Cambridge, England: Cambridge University Press.
   Google Scholar
• Stivers, T. (2012). Physician–child interaction: When children answer physicians’ questions in routine medical encounters. Patient Education and Counseling, 87, 3–9. doi:10.1016/j.pec.2011.07.007
   PubMed Web of Science ®Google Scholar
• Timmermans, S. (1999). Sudden death and the myth of CPR. Philadelphia, PA: Temple University Press.
   Google Scholar
• Toerien, M., Shaw, R., & Reuber, M. (2013). Initiating decision-making in neurology consultations: “Recommending” versus “option-listing” and the implications for medical authority. Sociology of Health & Illness, 35(6), 873–890. doi:10.1111/1467-9566.12000
   PubMed Web of Science ®Google Scholar