300
Views
6
CrossRef citations to date
0
Altmetric
Original Articles

Responses to Organizational Mandates: How Voice Attenuates Psychological Reactance and Dissent

&
Pages 204-216 | Published online: 24 Jul 2012

References

  • Ambrose , M. L. , & Harland , L. K. ( 1995 ). Procedural justice and the influence tactics: Fairness, frequency, and effectiveness . In R. Cropanzano & K. M. Kacmar (Eds.), Organization politics, justice, and support: Managing the social climate of the workplace (pp. 97 – 130 ). Greenwood , CT : Westport .
  • Avery , D. R. , & Quiñones , M. A. ( 2002 ). Disentangling the effects of voice: The incremental roles of opportunity, behavior, and instrumentality in predicting procedural fairness . Journal of Applied Psychology , 87 , 81 – 86 .
  • Bies , R. J. , & Moag , J. S. ( 1986 ). Interactional justice: Communication criteria of fairness . In R. J. Lewicki , B. H. Sheppard & M. Bazerman (Eds.), Research on negotiation in organizations (pp. 43 – 55 ). Greenwich , CT : JAI .
  • Brehm , J. W. ( 1966 ). A theory of psychological reactance . New York , NY : Academic .
  • Brehm , S. S. , & Brehm , J. W. ( 1981 ). Psychological reactance: A theory of freedom and control . New York , NY : Academic .
  • Burgoon , M. , Alvaro , E. M. , Grandpre , J. , & Voulodakis , M. ( 2002 ). Revisiting the theory of psychological reactance: Communicating threats to attitudinal freedom . In J. P. Dillard & M. Pfau (Eds.), The persuasion handbook: Theory and practice (pp. 213 – 232 ). Thousand Oaks , CA : Sage .
  • Chory , R. M. , & Hubbell , A. P. ( 2008 ). Organizational justice and managerial trust as predictors of antisocial employee responses . Communication Quarterly , 56 , 357 – 375 .
  • Chory , R. M. , & Kingsley Westerman , C. Y. ( 2009 ). Feedback and fairness: The relationship between negative performance feedback and organizational justice . Western Journal of Communication , 73 , 157 – 181 .
  • Christophersen , T. , & Konradt , U. ( 2011 ). Reliability, validity, and sensitivity of a single-item measure of online store usability . International Journal of Human-Computer Studies , 69 , 269 – 280 .
  • Colquitt , J. A. ( 2001 ). On the dimensionality of organizational justice: A construct validation of a measure . Journal of Applied Psychology , 86 , 424 – 445 .
  • Dillard , J. P. , & Shen , L. ( 2005 ). On the nature of reactance and its role in persuasion . Communication Monographs , 72 , 144 – 168 .
  • Folger , R. , Rosenfield , D. , Grove , J. , & Corkran , L. ( 1979 ). Effects of “voice” and peer opinions on responses to inequity . Journal of Personality and Social Psychology , 37 , 2253 – 2261 .
  • Goodboy , A. K. , Chory , R. M. , & Dunleavy , K. N. ( 2008 ). Organizational dissent as a function of organizational justice . Communication Research Reports , 25 , 255 – 265 .
  • Greenberg , J. , & Folger , R. ( 1983 ). Procedural justice, participation, and the fair process effect in groups and organizations . In P. B. Paulus (Ed.), Basic group processes (pp. 235 – 256 ). New York , NY : Springer-Verlag .
  • Hayes , A. F. ( 2010 ). MED3C . Columbus , OH : Ohio State University . Retrieved from http://www.afhayes.com/spss-sas-and-mplus-macros-and-code.html
  • Hayes , A. F. , Preacher , K. J. , & Myers , T. A. ( 2011 ). Mediation and the estimation of indirect effects in political communication research . In E. P. Bucy & R. L. Holbert (Eds.), Sourcebook for political communication research: Methods, measures, and analytical techniques (pp. 434 – 465 ). New York , NY : Routledge .
  • Hong , S.-M. ( 1992 ). Hong's psychological reactance scale: A further factor analytic validation . Psychological Reports , 70 , 512 – 514 .
  • Hong , S.-M. , & Faedda , S. ( 1996 ). Refinement of the Hong psychological reactance scale . Educational and Psychological Measurement , 56 , 173 – 182 .
  • Kassing , J. W. ( 1997 ). Articulating, antagonizing, and displacing: A model of Employee dissent . Communication Studies , 48 , 311 – 332 .
  • Kassing , J. W. ( 1998 ). Development and validation of the organizational dissent scale . Management Communication Quarterly , 12 , 183 – 227 .
  • Kassing , J. W. ( 2001 ). From the looks of things: Assessing perceptions of organizational dissenters . Management Communication Quarterly , 14 , 442 – 470 .
  • Kassing , J. W. , & DiCioccio , R. L. (2004). Testing a workplace experience explanation of displaced dissent. Communication Reports , 17, 113–120.
  • Kassing , J. W. , & McDowell , Z. J. ( 2008 ). Disagreeing about what's fair: Exploring the relationship between perceptions of justice and employee dissent . Communication Research Reports , 25 , 1 – 10 .
  • Leventhal , G. S. ( 1980 ). What should be done with equity theory? In K. J. Gergen , M. S. Greenberg , & R. H. Willis (Eds.), Social exchange: Advances in theory and research (pp. 27 – 55 ). New York , NY : Plenum .
  • MacKinnon , D. P. , Lockwood , C. M. , & Williams , J. ( 2004 ). Confidence limits for the indirect effect: Distribution of the product and resampling methods . Multivariate Behavioral Research , 39 ( 1 ), 99 – 128 .
  • Petty , R. E. , Cacioppo , J. T. , & Goldman , R. ( 1981 ). Personal involvement as a determinant of argument-based persuasion . Journal of Personality and Social Psychology , 41 , 847 – 855 .
  • Preacher , K. J. , & Hayes , A. F. ( 2004 ). SPSS and SAS procedures for estimating indirect effects in simple mediation models . Behavior Research Methods, Instruments, and Computers , 36 , 717 – 731 .
  • Pyman , A. , Cooper , B. , Teicher , J. , & Holland , P. ( 2006 ). A comparison of the effectiveness of employee voice arrangements in Australia . Industrial Relations Journal , 37 , 543 – 559 .
  • Quick , B. L. , & Stephenson , M. T. ( 2007 ). The Reactance Restoration Scale (RRS): A measure of direct and indirect restoration . Communication Research Reports , 24 , 131 – 138 .
  • Rains , S. A. , & Turner , M. M. ( 2007 ). Psychological reactance and persuasive health communication: A test and extension of the Intertwined Model . Human Communication Research , 33 , 241 – 269 .
  • Shrout , P. E. , & Bolger , N. ( 2002 ). Mediation in experimental and nonexperimental studies: New procedures and recommendations . Psychological Methods , 7 ( 4 ), 422 – 445 .
  • Tyler , T. ( 1987 ). Conditions leading to value-expressive effects in judgments of procedural justice: A test of four models . Journal of Personality and Social Psychology , 52 , 333 – 344 .
  • Van den Bos , K. , & Lind , E. A. ( 2002 ). Uncertainty management by means of fairness judgments . In M. P. Zanna (Ed.), Advances in experimental social psychology ( Vol. 34 , pp. 1 – 60 ). San Diego , CA : Academic .
  • Van Prooijen , J.-W. ( 2009 ). Procedural justice as autonomy regulation . Journal of Personality and Social Psychology , 96 , 1166 – 1180 .
  • Wanous , J. P. , Reichers , A. E. , & Hurdy , M. J. ( 1997 ). Overall job satisfaction: How good are single-item measures? Journal of Applied Psychology , 82 , 247 – 252 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.