Sender preferences for delivering feedback: channels, privacy, and synchronicity

References

• Adams, S. M. (2005). Positive affect and feedback-giving behavior. Journal of Managerial Psychology, 20, 24–43. doi:10.1108/02683940510571621
   Google Scholar
• Au, A. K. C., & Chan, D. K.-S. (2013). Organizational media choice in performance feedback: A multifaceted approach. Journal of Applied Social Psychology, 43(2), 397–407. doi:10.1111/j.1559-1816.2013.01009.x
   Web of Science ®Google Scholar
• Bond, C. F., & Anderson, E. L. (1987). The reluctance to transmit bad news: Private discomfort or public display? Journal of Experimental Social Psychology, 23, 176–187. doi:10.1016/0022-1031(87)90030-8
   Web of Science ®Google Scholar
• Carlson, J. R., & George, J. F. (2004). Media appropriateness in the conduct and discovery of deceptive communication: The relative influence of richness and synchronicity. Group Decision and Negotiation, 13(2), 191–210. doi:10.1023/B:GRUP.0000021841.01346.35
   Web of Science ®Google Scholar
• Cupach, W. R., & Carson, C. L. (2002). Characteristics and consequences of interpersonal complaints associated with perceived face threat. Journal of Social and Personal Relationships, 19, 443–462. doi:10.1177/0265407502019004047
   Web of Science ®Google Scholar
• Darics, E. (2014). The blurring boundaries between synchronicity and asynchronicity: New communicative situations in work-related instant messaging. International Journal of Business Communication, 51(4), 337–358. doi:10.1177/2329488414525440
   Google Scholar
• Dibble, J. L., & Levine, T. R. (2010). Breaking good and bad news: Direction of the mum effect and senders’ cognitive representations of news valence. Communication Research, 37(5), 703–722. doi:10.1177/0093650209356440
   Web of Science ®Google Scholar
• Farnham, A. (2013, July 16). Kicked to curb by text: New, awful way to be fired. ABC News. Retrieved from http://www.abcnews.go.com\Business
   Google Scholar
• Fisher, C. D. (1979). Transmission of positive and negative feedback to subordinates: A laboratory investigation. Journal of Applied Psychology, 64, 533–540. doi:10.1037/0021-9010.64.5.533
   Web of Science ®Google Scholar
• Haeggberg, D. (2000). The influence of goal orientation on individuals’ cognitive, affective, and behavioral reactions to different types of performance feedback (Unpublished doctoral dissertation). Ohio: Ohio University, Athens.
   Google Scholar
• Hollan, J., & Stornetta, S. (1992, June). Beyond being there. In P. Bauersfeld, J. Bennett, & G. Lynch (Eds.), Proceedings of the SIGCHI conference on Human factors in computing systems (pp. 119–125). ACM. doi:10.1145/142750.142769
   Google Scholar
• Ilgen, D. R., & Knowlton, W. A. (1980). Performance attributional effects on feedback from superiors. Organizational Behavior and Human Performance, 25, 441–456. doi:10.1016/0030-5073(80)90039-2
   Web of Science ®Google Scholar
• Jacobs, M., Jacobs, A., Feldman, G., & Cavior, N. (1973). Feedback: II. The “credibility gap”: Delivery of positive and negative and emotional and behavioral feedback in groups. Journal of Consulting and Clinical Psychology, 41, 215–223. doi:10.1037/h0035100
   PubMed Web of Science ®Google Scholar
• Kacmar, M. K., Wayne, S. J., & Wright, P. (1996). Subordinate reactions to the use of impression management tactics and feedback by the supervisor. Journal of Managerial Issues, 8, 35–54.
   Google Scholar
• Kluger, A. N., Lewinsohn, S., & Aiello, J. R. (1994). The influence of feedback on mood: Linear effects on pleasantness and curvilinear effects on arousal. Organizational Behavior and Human Decision Processes, 60, 276–299. doi:10.1006/obhd.1994.1084
   Web of Science ®Google Scholar
• Kurtzberg, T. R., Belkin, L. Y., & Naquin, C. E. (2006). The effect of e-mail on attitudes towards performance feedback. International Journal of Organizational Analysis, 14, 4–21. doi:10.1108/10553180610739722
   Google Scholar
• Kurtzberg, T. R., Naquin, C. E., & Belkin, L. Y. (2005). Electronic performance appraisals: The effects of e-mail communication on peer ratings in actual and simulated environments. Organizational Behavior and Human Decision Processes, 98, 216–226. doi:10.1016/j.obhdp.2005.07.001
   Web of Science ®Google Scholar
• Larson, J. R. (1986). Supervisors’ performance feedback to subordinates: The impact of subordinate performance valence and outcome dependence. Organizational Behavior and Human Decision Processes, 37, 391–408. doi:10.1016/0749-5978(86)90037-3
   Web of Science ®Google Scholar
• Rosen, S., & Tesser, A. (1970). On reluctance to communicate undesirable information: The MUM effect. Sociometry, 33, 253–263. doi:10.2307/2786156
   Google Scholar
• Sheer, V. C. (2012). Does e-mail facilitate negative performance feedback giving? Supervisor and subordinate responses compared via the concept of social accountability. Communication Studies, 63(2), 220–242. doi:10.1080/10510974.2011.633150
   Google Scholar
• Sheer, V. C., & Chen, L. (2004). Improving media richness theory: A study of interaction goals, message valence, and task complexity in manager-subordinate communication. Management Communication Quarterly, 18, 76–93. doi:10.1177/0893318904265803
   Google Scholar
• Sussman, S. W., & Sproull, L. (1999). Straight talk: Delivering bad news through electronic communication. Information Systems Research, 10(2), 150–166. doi:10.1287/isre.10.2.150
   Web of Science ®Google Scholar
• Tata, J. (2002). The influence of managerial accounts on employees’ reactions to negative feedback. Group and Organization Management, 27, 480–503. doi:10.1177/1059601102238358
   Web of Science ®Google Scholar
• Timmerman, P. D., & Harrison, W. (2005). The discretionary use of electronic media: Four considerations for bad news bearers. Journal of Business Communication, 42, 379–389. doi:10.1177/0021943605279059
   Google Scholar
• Walther, J. B. (1996). Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction. Communication Research, 23, 3–43. doi:10.1177/009365096023001001
   Web of Science ®Google Scholar
• Walther, J. B., & Parks, M. R. (2002). Cues filtered out, cues filtered in: Computer-mediated communication and relationships. In M. L. Knapp & J. A. Daly (Eds.), Handbook of interpersonal communication (3rd ed., pp. 529–563). Thousand Oaks, CA: Sage.
   Google Scholar
• Walther, J. B., & Ramirez, A., Jr. (2010). New technologies and new directions in online relating. In S. Smith & S. Wilson (Eds.), New directions in interpersonal communication research (pp. 264–284). Thousand Oaks, CA: Sage.
   Google Scholar
• Westerman, C. Y. K., Heuett, K. B., Reno, K. M., & Curry, R. (2014). What makes performance feedback seem just? Synchronicity, channel, and valence effects on perceptions of organizational justice in feedback delivery. Management Communication Quarterly, 28(2), 244–263. doi:10.1177/0893318914524060
   Web of Science ®Google Scholar
• Westerman, C. Y. K., & Westerman, D. (2013). What’s fair? Public and private delivery of project feedback. Journal of Business Communication, 50(2), 190–206. doi:10.1177/0021943612474991
   Google Scholar