2,015
Views
27
CrossRef citations to date
0
Altmetric
Articles

Universities engaging social media users: an investigation of quantitative relationships between universities’ Facebook followers/interactions and university attributes

ORCID Icon
Pages 251-267 | Received 30 Jan 2019, Accepted 01 Jul 2019, Published online: 16 Jul 2019

References

  • Alexa, E. L., Alexa, M., & Stoica, C. M. (2012). The use of online marketing and social media in higher education institutions in Romania. Journal of Marketing Research and Case Studies, 2012, 1–9.
  • Alsurehi, H. A., & Al Youbi, A. A. (2014). Towards applying social networking in higher education: Case study of Saudi universities. MAGNT Research Report, 2(4), 217–231. doi: 14.9831/1444-8939.2014/2-4/MAGNT.29
  • Belanger, C. H., Bali, S., & Longden, B. (2014). How Canadian universities use social media to brand themselves. Tertiary Education and Management, 20(1), 14–29. doi: 10.1080/13583883.2013.852237
  • Blackwell, R. E. (1936). College recruiting: Salesmanship or guidance? The School Review, 44(6), 417–424. doi: 10.1086/439952
  • Blau, P. M. (1974). Recruiting faculty and students. Sociology of Education, 47(1), 93–113.
  • Bok, D. (2009). Universities in the marketplace. Princeton, NJ: Princeton University Press.
  • Caers, R., De Feyter, T., De Couck, M., Stough, T., Vigna, C., & Du Bois, C. (2013). Facebook: A literature review. New Media and Society, 15(6), 982–1002. doi: 10.1177/1461444813488061
  • Carter, B., & Levy, J. (2012). Facebook marketing: Leveraging Facebook’s features for your marketing campaigns (3rd ed.). London, UK: Que Publishing.
  • Charnigo, L., & Barnett-Ellis, P. (2007). Checking out Facebook.com: The impact of a digital trend on academic libraries. Information Technology and Libraries, 26(1), 23–35.
  • Chatterjee, A., & Maity, A. (2014). Communication of universities of Asia through Facebook: A study. DESIDOC Journal of Library and Information Technology, 34(5), 376–383. doi: 10.14429/djlit.34.5878
  • Chugh, R., & Ruhi, U. (2018). Social media in higher education: A literature review of Facebook. Education and Information Technologies, 23(2), 605–616.
  • Constantinides, E. (2012). Higher education marketing: A study on the impact of social media on study selection and university choice. Hershey, PA: IGI Global.
  • Dahl, S. (2018). Social media marketing: Theories and applications. Thousand Oaks, CA: Sage Publications.
  • Dahl, S., Eagle, L., & Low, D. (2015). Integrated marketing communications and social marketing: Together for the common good? Journal of Social Marketing, 5(3), 226–240.
  • Discenza, R., Ferguson, J. M., & Wisner, R. (1985). Marketing higher education: Using a situation analysis to identify prospective student needs in today’s competitive environment. NASPA Journal, 22(4), 18–25.
  • Doyle, P., & Newbould, G. D. (1980). A strategic approach to marketing a university. Journal of Educational Administration, 18(2), 254–270.
  • Fram, E. H. (1973). Positive steps for marketing higher education. Paper presented to the Annual Meeting of the American Associaiton for Higher eEducation, Chicago, IL, March 11–14, 1973. Retrieved from https://eric.ed.gov/?id=ED208706
  • Frey, J. C., Ebner, M., Schon, M., & Taraghi, B. (2013). Social media usage at universities: How should it be done? In K.-H. Krempels & A. Stocker (Eds.), Proceedings of the 9th international conference on web information systems and technologies (WEBIST) 2013 (pp. 608–616). Setubal , Portugal: SciTePress 2013.
  • Ganster, L., & Schumacher, B. (2009). Expanding beyond our library walls: Building an active online community through Facebook. Journal of Web Librarianship, 3(2), 111–128. doi: 10.1080/19322900902820929
  • Gerlich, N.R., Drumheller, K., Rasco, K., & Spencer, A. (2012). Marketing to laggards: Organizational change and diffusion of innovation in the adoption of  Facebook timeline. Journal of Academy of Business and Economics, 12(3), 91–101.
  • Gibbs, P., & Murphy, P. (2009). Implementation of ethical higher education marketing. Tertiary Education and Management, 15(4), 341–354. doi: 10.1080/13583880903335472
  • Gomes, L., & Murphy, J. (2003). An exploratory study of marketing international education online. International Journal of Educational Management, 17(3), 116–125.
  • Habibi, M. R., Laroche, M., & Richard, M. (2014). The roles of brand community and community engagement in building brand trust on social media. Computers in Human Behavior, 37, 152–161.
  • Hemsley-Brown, J., & Oplatka, I. (2006). Universities in a competitive global marketplace. International Journal of Public Sector Management, 19(4), 316–338.
  • Hirsch, E. G. (1895). The American university. American Journal of Sociology, 1(2), 113–131.
  • Hobbs, W. R., & Roberts, M. E. (2018). How sudden censorship can increase access to information. American Political Science Review, 112(3), 621–636.
  • Holmberg, K. (2015). Online attention of universities in Finland: Are the bigger universities bigger online too? Retrieved from https://pdfs.semanticscholar.org/9baa/82eaff337f9e17c68429120031f50f8bf167.pdf
  • Jaman, S. F. I., & Anshari, M. (2019). Facebook as marketing tools for organizations: Knowledge management analysis. In Dynamic perspectives on globalization and sustainable business in Asia (pp. 92–105). Hershey, PA: IGI Global.
  • Johnson, J. D. (2003). On contexts of information seeking. Information Processing and Management, 39(5), 735–760.
  • Karcher, B. X. (2011). Recruiting for higher education: The roles that print, web, and social media play in the decision process for prospective students (Master’s thesis). Purdue University: West Lafayette, IN.
  • Klassen, M. L. (2002). Relationship marketing on the internet: The case of top and lower-ranked US universities and colleges. Journal of Retailing and Consumer Services, 9(2), 81–85.
  • Krachenberg, A. R. (1972). Bringing the concept of marketing to higher education. The Journal of Higher Education, 43(5), 369–380.
  • Kressmann, F., Sirgy, M. J., Herrmann, A., Huber, F., Huber, S., & Lee, D. (2006). Direct and indirect effects of self-image congruence on brand loyalty. Journal of Business Research, 59(9), 955–964.
  • Krishman, K. S. T., & Sajilan, S. (2014). The effects of social media on Gen Z’s intention to select private universities in Malaysia. Review of Integrative Business and Economics Research, 3(2), 466–482.
  • Kuzma, J., & Wright, W. (2013). Using social networks as a catalyst for change in global higher education marketing and recruiting. International Journal of Continuing Engineering Education and Life-Long Learning, 23(1), 53–66.
  • La Roche, C. R., Flanigan, M. A., & La Roche, S. C. R. (2009). Facebook: Perils, perceptions and precautions. Journal of College Teaching & Learning (TLC), 6, 5–6.
  • Lewis, P., & Candito, L. (2011). Rising tides: Social media marketing for colleges and universities. (n.p.: Author).
  • Lovari, A., & Giglietto, F. (2012). Social media and Italian universities: An empirical study on the adoption and use of Facebook, Twitter and Youtube. SSRN Electronic Journal, 2012, 1–25.
  • Margolis, M. (1998). Brave new universities. First Monday, 3(5). Retrieved from https://ojphi.org/ojs/index.php/fm/article/view/593/514
  • Neustadt, M. S. (1994). Is marketing good for higher education? Journal of College Admission, 142, 17–22.
  • Parameswaran, R., & Glowacka, A. E. (1995). University image: An information processing perspective. Journal of Marketing for Higher Education, 6(2), 41–56.
  • Peruta, A., & Shields, A. B. (2017). Social media in higher education: Understanding how colleges and universities use Facebook. Journal of Marketing for Higher Education, 27(1), 131–143. doi: 10.1080/08841241.2016.1212451
  • Pike, G. R. (2006). Vocational preferences and college expectations: An extension of Holland’s principle of self-selection. Research in Higher Education, 47(5), 591–612.
  • Raineri, E., Fudge, T., & Hall, L. (2015). Are universities unsocial with social media? Hershey, PA: IGI Global.
  • Reddy, V. P. (2014). The influence of social media on international students’ choice of university and course (Master’s thesis). Queensland University of Technology.
  • Reuben, R. (2008). The use of social media in higher education for marketing and communications: A guide for professionals in higher education. Retrieved from http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.534.79&rep=rep1&type=pdf. doi:10.1.1.534.79
  • Rowan-Kenyon, H. T., Alemán, A. M. M., & Savitz-Romer, M. (2018). Technology and engagement: Making technology work for first generation college students. New Brunswick, NJ: Rutgers University Press.
  • Rutter, R., Roper, S., & Lettice, F. (2016). Social media interaction, the university brand and recruitment performance. Journal of Business Research, 69(8), 3096–3104. doi: 10.1016/j.jbusres.2016.01.025
  • Sirgy, M. J., Lee, D., Johar, J. S., & Tidwell, J. (2008). Effect of self-congruity with sponsorship on brand loyalty. Journal of Business Research, 61(10), 1091–1097.
  • Smith, W. S. (2016). Community college recruiting through Facebook (Doctoral dissertation). University of Southern Mississippi, Hattiesburg, MS.
  • Stewart, B., & Walker, J. (2018). Build it and they will come? Patron engagement via Twitter at historically black college and university libraries. The Journal of Academic Librarianship, 44, 118–124.
  • Stvilia, B., & Gibradze, L. (2014). What do academic libraries tweet about and what makes a library tweet useful? Library and Information Science Research, 36, 136–141.
  • Stvilia, B., & Gibradze, L. (2017). Examining undergraduate students’ priorities for academic library services and social media communication. The Journal of Academic Librarianship, 43, 257–262.
  • Taecharungroj, V. (2017). Higher education social media marketing: 12 content types universities post on Facebook. International Journal of Management in Education, 11(2), 111–127. doi: 10.1504/IJMIE.2017.083350
  • Voss, K. A., & Kumar, A. (2013). The value of social media: Are universities successfully engaging their audience? Journal of Applied Research in Higher Education, 5(2), 156–172. doi: 10.1108/JARHE-11-2012-0060
  • Wandel, T. L. (2008). College and universities want to be your friend: Communicating via online social networking. Planning for Higher Education, 37(1), 35–48.
  • Wankel, L. A., & Wankel, C. (2011). Higher education administration with social media. Bingley, UK: Emerald.
  • Wazed, S., & Ng, E. S. W. (2015). College recruiting using social media: How to increase applicant reach and reduce recruiting costs. Strategic HR Review, 14(4), 135–141. doi: 10.1108/SHR-02-2015-0017
  • Williams, C. W. (1913). The scientific study of the college student. Science, 38(969), 114–120.
  • Wilson, T. D. (1999). Models in information behaviour research. Journal of Documentation, 55(3), 249–270.
  • Wood, J. M. (1939). The recruiting problem. The Journal of Higher Education, 10(8), 412–416. doi: 10.1080/00221546.1939.11772866
  • Yang, C., & Lee, Y. (2018). Interactants and activities on Facebook, Instagram, and Twitter: Associations between social media use and social adjustment to college. Applied Development Science Preprint. doi: 10.1080/10888691.2019.1440233

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.