988
Views
30
CrossRef citations to date
0
Altmetric
Articles

What does adaptive selling mean to salespeople? An exploratory analysis of practitioners’ responses to generic adaptive selling scales

, &
Pages 254-263 | Received 28 Aug 2018, Accepted 09 Jul 2019, Published online: 15 Aug 2019

References

  • Alavi, Sascha, Johannes Habel, Christian Schmitz, Bianca Richter, and Jan Wieseke. 2018. “The Risky Side of Inspirational Appeals in Personal Selling: When Do Customers Infer Ulterior Salesperson Motives?” Journal of Personal Selling & Sales Management 38 (3):323–42. doi: 10.1080/08853134.2018.1447385.
  • Bagozzi, Richard P., and Youjae Yi. 1988. “On the Evaluation of Structural Equation Models.” Journal of the Academy of Marketing Science 16 (1):74–94. doi: 10.1007/BF02723327.
  • Beck, Jan, and Wolfgang Forstmeier. 2007. “Superstition and Belief as Inevitable By-Products of an Adaptive Learning Strategy.” Human Nature 18 (1):35–46. doi: 10.1007/BF02820845.
  • Comer, James M., Ronald Marks, Douglas W. Vorhies, and Gordon J. Badovick. 1996. “Methods in Sales Research: A Psychometric Evaluation of the ADAPTS Scale: A Critique and Recommendations.” Journal of Personal Selling and Sales Management 16 (4):53–65. doi: 10.1080/08853134.1996.10754073.
  • Eckert, James A. 2006. “Adaptive Selling Behavior: Adding Depth and Specificity to the Range of Adaptive Outputs.” American Journal of Business 21 (1):31–40. doi: 10.1108/19355181200600003.
  • Fornell, Claes, and David F. Larcker. 1981. “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error.” Journal of Marketing Research 18 (1):39–50. doi: 10.1177/002224378101800104.
  • Franke, George, and Jeong-Eun Park. 2006. “Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis.” Journal of Marketing Research 43 (4):693–702. doi: 10.1509/jmkr.43.4.693.
  • Gengler, Charles E., Daniel J. Howard, and Kyle Zolner. 1995. “A Personal Construct Analysis of Adaptive Selling and Sales Experience.” Psychology and Marketing 12 (4):287–304. doi: 10.1002/mar.4220120406.
  • Homburg, Christian, Martin Klarmann, and Jens Schmitt. 2010. “Brand Awareness in Business Markets: When is it Related to Firm Performance?” International Journal of Research in Marketing 27 (3):201–12. doi: 10.1016/j.ijresmar.2010.03.004.
  • Jaramillo, Fernando, William B. Locander, Paul E. Spector, and Eric G. Harris. 2007. “Getting the Job Done: The Moderating Role of Initiative on the Relationship between Intrinsic Motivation and Adaptive Selling.” Journal of Personal Selling and Sales Management 27 (1):59–74. doi: 10.2753/PSS0885-3134270104.
  • Levy, Michael, and Arun Sharma. 1994. “Adaptive Selling: The Role of Gender, Age, Sales Experience, and Education.” Journal of Business Research 31 (1):39–47. doi: 10.1016/0148-2963(94)90044-2.
  • Lindell, Michael K., and David J. Whitney. 2001. “Accounting for Common Method Variance in Cross-Sectional Research Designs.” Journal of Applied Psychology 86 (1):114–21. doi: 10.1037/0021-9010.86.1.114.
  • Mayo, Michael, and Michael Mallin. 2014. “Antecedents and Anticipated Outcomes of Superstitious Behavior among Professional Salespeople.” Journal of Business & Industrial Marketing 29 (3):227–37. doi: 10.1108/JBIM-04-2011-0055.
  • McFarland, Richard G., Goutam N. Challagalla, and Tasadduq A. Shervani. 2006. “Influence Tactics for Effective Adaptive Selling.” Journal of Marketing 70 (4):103–17. doi: 10.1509/jmkg.70.4.103.
  • Muthén, Linda K., and Bengt O. Muthén. 2012. Mplus User’s Guide. 7th ed. Los Angeles: Muthén & Muthén.
  • Nunnally, Jum C. 1978. Psychometric Theory. New York: McGraw-Hill.
  • Pettijohn, Charles E., Linda S. Pettijohn, A. J. Taylor, and Bruce D. Keillor. 2011. “Adaptive Selling and Sales Performance: An Empirical Examination.” Journal of Applied Business Research 16 (1):91–111. doi: 10.19030/jabr.v16i1.2031.
  • Podsakoff, Philip M., Scott B. MacKenzie, Jeong-Yeon Lee, and Nathan P. Podsakoff. 2003. “Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies.” Journal of Applied Psychology 88 (5):879–903. doi: 10.1037/0021–9010.88.5.879.
  • Porter, Stephen S., Joshua L. Wiener, and Gary L. Frankwick. 2003. “The Moderating Effect of Selling Situation on the Adaptive Selling Strategy-Selling Effectiveness Relationship.” Journal of Business Research 56 (4):275–81. doi: 10.1016/S0148-2963(02)00440-X.
  • Porter, Stephen S., and Lawrence W. Inks. 2000. “Cognitive Complexity and Salesperson Adaptability: An Exploratory Investigation.” Journal of Personal Selling and Sales Management 20 (1):15–21. doi: 10.1080/08853134.2000.10754217.
  • Robinson, Leroy, Greg W. Marshall, William C. Moncrief, and Felicia G. Lassk. 2002. “Toward a Shortened Measure of Adaptive Selling.” Journal of Personal Selling and Sales Management 22 (2):111–8. doi: 10.1080/08853134.2002.10754299.
  • Román, Sergio, and Dawn Iacobucci. 2010. “Antecedents and Consequences of Adaptive Selling Confidence and Behavior: A Dyadic Analysis of Salespeople and Their Customers.” Journal of the Academy of Marketing Science 38 (3):363–82. doi: 10.1007/s11747-009-0166-9.
  • Sherer, Mark, James E. Maddux, Blaise Mercandante, and Ronald W. Rogers. 1982. “The Self-Efficacy Scale: Construction and Validation.” Psychological Reports 51 (2):663–71. doi: 10.2466/pr0.1982.51.2.663.
  • Shoemaker, Mary E., and Mark C. Johlke. 2002. “An Examination of the Antecedents of a Crucial Selling Skill: Asking Questions.” Journal of Managerial Issues 14 (1):118–31.
  • Shrout, Patrick E., and Niall Bolger. 2002. “Mediation in Experimental and Nonexperimental Studies: New Procedures and Recommendations.” Psychological Methods 7 (4):422–45.
  • Spiro, Rosann, and Barton A. Weitz. 1990. “Adaptive Selling: Conceptualization, Measurement, and Nomological Validity.” Journal of Marketing Research 27 (1):61–9. doi: 10.2307/3172551.
  • Sujan, Harish, Barton A. Weitz, and Nirmalya Kumar. 1994. “Learning Orientation, Working Smart, and Effective Selling.” Journal of Marketing 58 (3):39–52. doi: 10.2307/1252309.
  • Verbeke, Willem, Frank Belschak, and Richard P. Bagozzi. 2004. “The Adaptive Consequences of Pride in Personal Selling.” Journal of the Academy of Marketing Science 32 (4):386–402. doi: 10.1177/0092070304267105.
  • Vink, Jaap, and Willem Verbeke. 1993. “Adaptive Selling and Organizational Characteristics: Suggestions for Future Research.” The Journal of Personal Selling and Sales Management 13 (1):15–23.
  • Weitz, Barton A., Harish Sujan, and Mita Sujan. 1986. “Knowledge, Motivation, and Adaptive Behavior: A Framework for Improving Selling Effectiveness.” Journal of Marketing 50 (4):174–91. doi: 10.2307/1251294.
  • Woods, John, and Douglas Walton. 1977. “Post Hoc, Ergo Propter Hoc.” The Review of Metaphysics 30 (4):569–93.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.