Appraisal of communication skills and patients’ satisfaction in cross‐language encounters in oncology practice

References

• Mishler , EG , Clark , JA and Ingelfinger , J . 1989 . Simon MR The language of attentive patient care: a comparison of two medical interviews . J Gen Intern Med. , 4 : 325 – 35 .
   PubMed Web of Science ®Google Scholar
• Rowland‐Morin , PA and Carroll , GJ . 1990 . Verbal communication skills and patient satisfaction: a study of doctor‐patient interviews . Eval Health Prof. , 13 : 168 – 85 .
   PubMed Web of Science ®Google Scholar
• Hall , JA , Irish , JT , Roter , DL , Erhlich , CM and Miller , LH . 1994 . Satisfaction, gender, and communication in medical visits . Med. Care. , 32 : 1216 – 31 .
   PubMed Web of Science ®Google Scholar
• Roter , DL , Stewart , M , Putnam , SM , Lipkin , M , Stiles , W and Inui , TS . 1997 . Communication patterns of primary care physicians . JAMA. , 277 : 350 – 6 .
   PubMed Web of Science ®Google Scholar
• Rubin , HR . 1989 . Patient evaluations of hospital care. A review of the literature . Med Care. , 29 ( 9 suppl ) : S3 – S9 .
   Google Scholar
• Brody , DS . 1980 . An analysis of patient recall of their therapeutic regimens . J Chronic Dis. , 33 : 57 – 63 .
   Google Scholar
• Maguire , P , Faulkner , A , Booth , K , Elliott , C and Hillier , V . 1996 . Helping cancer patients disclose their concerns . Eur J Cancer. , 32A : 78 – 81 .
   PubMed Web of Science ®Google Scholar
• Maguire , P , Booth , K , Elliott , C and Jones , B . 1996 . Helping health professionals involved in cancer care acquire key interviewing skills—the impact of workshops . Eur J Cancer. , 32A : 1486 – 9 .
   PubMed Web of Science ®Google Scholar
• Coulehan , JL , Platt , FW Egner , B . 2001 . Let me see if I have this right; words that help build empathy . Ann Intern Med. , 135 : 221 – 7 .
   PubMed Web of Science ®Google Scholar
• Weiss , R and Stuker , R . 1999 . When patients and doctors don't speak the same language—concepts of interpretation practice . Sozial‐ und Praven‐tivmedizin. , 44 : 247 – 63 .
   Google Scholar
• Elderkin‐Thompson , V , Silver , RC and Waitzkin , H . 2001 . When nurses double as interpreters: a study of Spanish‐speaking patients in a US primary care setting . Soc Sci Med. , 52 : 1343 – 58 .
   PubMed Web of Science ®Google Scholar
• Norman , GR and Streiner , DL . 2000 . Biostatistics: The Bare Essentials , 2nd ed. , Hamilton, ON, , Canada : B. C. Decker .
   Google Scholar
• 1990 . BMDP Statistical Software Manual. Vols 1 and 2 , Berkeley, CA : University of California Press .
   Google Scholar
• Hickson , GB , Clatton , EW Entmann , SS . 1994 . Obstetricians’ prior malpractice experience and patients’ satisfaction with care . JAMA. , 272 : 1583 – 7 .
   PubMed Web of Science ®Google Scholar
• Brown , JB , Boles , M , Mullooly , JP and Levínson , W . 1999 . Effect of clinician communication skills training on patient satisfaction: a randomized, control trial . Ann Intern Med. , 131 : 822 – 9 .
   PubMed Web of Science ®Google Scholar
• Cohen , G , Forbes , J and Garraway , M . 1996 . Can different patient satisfaction survey methods yield consistent results? Comparison of three surveys . BMJ. , 313 : 841 – 4 .
   PubMed Web of Science ®Google Scholar
• Baile , WF , Lenzi , R , Parker , PA , Buckman , R and Cohen , L . 2002 . Oncologists’ attitudes toward and practices in giving bad news: An exploratory study . J Clin Oncol. , 8 : 2189 – 96 .
   Google Scholar
• Koinuma , N. October 19‐22 1995 . An international perspective on full disclosure. Proceedings of the Second International Congress of Psychooncology October 19‐22 , 84 Kobe, , Japan
   Google Scholar
• El‐Ghazali , S. 1997 . Is it wise to tell the truth, the whole truth and nothing but the truth to a cancer patient? In: Sorbone A Matjaz (eds) Communication with the cancer patient. Information and truth . Ann NY Acad Sci. , 809 : 97 – 108 .
   PubMed Web of Science ®Google Scholar
• Pelligrino , E. 1992 . Is truth‐telling to the patient a cultural artifact? . JAMA , 268 : 1734 – 5 .
   Web of Science ®Google Scholar