140
Views
0
CrossRef citations to date
0
Altmetric
Original Articles

The assessment of staff satisfaction as compared to client satisfaction in two department of social service residential treatment facilities

&
Pages 61-82 | Published online: 27 Oct 2009

References

  • Agho , A. O. , Mueller , C. W. and Price , J. L. 1993 . Determinants of employee job satisfaction: An empirical test of a causal model . Human Relations , 46 (8) : 1007 – 1027 .
  • Arches , J. 1991 . Social structure, burnout, and job satisfaction . Social Work , 36 (3) : 202 – 206 .
  • Balfour , D. L. and Neff , D. M. 1993 . Predicting and managing turnover in human service agencies: A case study of an organization in crisis . Public Personnel Management , 22 (3) : 473 – 486 .
  • Blankertz , L. E. and Robinson , S. E. 1997 . Turnover intentions of community mental health workers in psychosocial rehabilitation services . Community Mental Health Journal , 33 (6) : 517 – 531 .
  • Curry , D. , McCarragher , T. and Dellmann‐Jenkins , M. 2005 . Training, transfer, and turnover: Exploring the relationship among transfer of learning factors and staff retention in child welfare . Children and Youth Services Review , 27 : 931 – 948 .
  • Decker , J. T. , Bailey , T. L. and Westergaard , N. 2002 . Burnout among childcare workers . Residential Treatment for Children and Youth , 19 (4) : 61 – 77 .
  • Decker , J. T. The adolescent alcohol user, misuser and abuser . The Social Welfare Forum: National Conference on Social Welfare . pp. 126 – 138 .
  • Dietzei , L. and Coursey , R. 1998 . Predictors of emotional exhaustion among nonresidential staff persons . Psychiatric Rehabilitation Journal , 21 (4) : 340 – 348 .
  • Ellett , A. and Miller , K. 2004 . Professional organizational culture and retention in child welfare: Implications for continuing education for supervision and professional development . Professional Development: The International Journal of Continuing Social Work Education , 7 : 30 – 38 .
  • Garland , B. 2002 . Prison treatment staff burnout: consequences, causes, and prevention . Corrections Today , : 116 – 121 .
  • Hellman , C. M. 1997 . Job Satisfaction and Intent to Leave . The Journal of Social Psychology , 137 (6) : 677 – 689 .
  • Ito , H. , Eisen , S. V. , Sederer , L. I. , Yamada , O. and Tachimori , H. 2001 . Factors affecting psychiatric nurses’ intention to leave their current job . Psychiatric Services , 52 (2) : 232 – 234 .
  • Jayaratne , S. 1993 . “ The antecedents, consequences, and correlates of job satisfaction ” . In Handbook of Organizational Behavior , Edited by: Golembiewski , R. T. 111 – 134 . New York : Marcell Dekker .
  • Kaldenbuerg , D. and Regrut , B. 1999 . Do satisfied patients depend on satisfied employees? Or do satisfied employees depend on satisfied patient? . The Satisfaction Monitor , : 3
  • Knoop , R. 1995 . Work values and job satisfaction . The Journal of Psychology , 128 (6) : 680 – 693 .
  • Koeske , G. F. and Kirk , S. A. 1995 . The effect of characteristics of human service workers on subsequent morale and turnover . Administration in Social Work , 19 (1) : 15 – 31 .
  • Kreisher , K. 2002 . Burn Out . Child welfare league of America , Retrieved February 25, 2006 from www.ewla.org/articles
  • Landsman , M. J. 2001 . Commitment in public child welfare . Social Service Review , 75 (3) : 386 – 419 .
  • Lum , L. , Kervin , J. , Clark , K. , Reid , F. and Sirola , W. 1998 . Explaining nursing turnover intent: Job satisfaction, pay satisfaction, or organizational commitment? . Journal of Organizational Behavior , 19 : 305 – 320 .
  • Manlove , E. E. and Guzeli , J. R. 1997 . Intention to leave, anticipated reasons for leaving, and 12‐month turnover of child care center staff . Early Childhood Research Quarterly , 12 : 145 – 167 .
  • Mor Barak , M. E. , Nissly , J. A. and Levin , A. 2001 . Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and metanalysis . Social Service Review , 75 (4) : 625 – 661 .
  • Mor Barak , M. E. , Levin , A. , Nissly , J. A. and Lane , C. J. 2005 . Why do they leave? Modeling child welfare workers’ turnover intentions . Children and Youth Services Review , 28 (5) : 548 – 577 .
  • Mueller , C. W. and Wallace , J. E. 1996 . Justice and the paradox of the contented female worker . Social Psychology Quarterly , 59 (4) : 338 – 349 .
  • Onyett , S. , Phillinger , T. and Muijen , M. 1997 . Job satisfaction and burnout among members of community mental health teams . Journal of Mental Health , 6 (1) : 55 – 66 .
  • Powell , M. J. and York , R. O. 1992 . Turnover in County Public Welfare Agencies . Journal of Applied Social Sciences , 16 (2) : 111 – 127 .
  • Regehr , C. , Leslie , B. , Howe , P. and Chan , S. 2000 . Stressors in child welfare practice . Information for Practice , 1 (2) Web‐based journal
  • Rose , D. , Homes , S. , Rose , J. and Hastings , R. 2204 . Negative emotional reaction to challenging behavior and staff burnout: two replication studies . Journal of Applied Research on Intellectual Disabilities , 17 : 219 – 223 .
  • Ross , A. 1983 . Mitigating turnover of child care staff in group facilities . Child Welfare , 62 (1) : 63 – 67 .
  • Seeman , M. 1959 . On the meaning of alienation . American Sociological Review , 10 (6) : 786 – 787 .
  • Siu , O. , Cooper , C. L. and Donald , I. 1997 . Occupational stress, job satisfaction and mental health among employees of an acquired TV company in Hong Kong . Stress Medicine , 13 : 99 – 107 .
  • Smith , B. 2005 . Job retention in child welfare: Effects of perceived organizational support, supervisor support, and intrinsic job value . Children and Youth Services Review , 27 : 153 – 169 .
  • Syptak , J. , Marsland , D. and Ulmer , D. 1999 . “ Job satisfaction: putting theory into practice ” . Retrieved on March 22, 2006 from www, aaafp.org.
  • Tett , R. P. and Meyer , J. P. 1993 . Job satisfaction, organizational commitment, turnover intention, and turnover: Path analysis based on meta‐analystic findings . Personnel Psychology , 46 : 259 – 293 .
  • Todd , C. M. and Deery‐Schmitt , D. M. 1996 . Factors affecting turnover among family child care providers: A longitudial study . Early Childhood Research Quarterly , 11 : 351 – 376 .
  • Tyler , P. and Cushway , D. 1998 . Stress and well being in health‐care staff: The role of negative affectivity, and perceptions of job demand and discretion . Stress Medicine , 14 : 99 – 107 .
  • Weisberg , J. 1994 . Measuring worker's burnout and intention to leave. International . Journal of Manpower , 15 (1) : 60 – 71 .
  • Whitaker , K. 1996 . Exploring causes of principal burnout . Journal of Educational Administration , 34 (1) : 60 – 71 .
  • Whitebook , M. , Howes , C. and Phillips , D. 1989 . Who care? Childcare teachers and the quality of care in America , Oakland, CA : Child Care Employee Project .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.