References
- Doney, L. D. “A Study of Customer Involvement in Monitoring Computerized Statements,” The Journal of Information Systems, Vol. 4, No. 1, Fall 1989, pp. 32–39.
- Hair, J. F. Jr., R. E. Anderson, R. L. Tatham, & B. J. Grablowsky. Multivariate Data Analysis. Tulsa: Petroleum Publishing Co., 1979, p. 97.
- Ibid., p. 102.
- Rosenberg, N. D. “Errors Cost Blue Cross Millions,” Milwaukee Journal, (May 30, 1986), Part 2, p. 1.