177
Views
4
CrossRef citations to date
0
Altmetric
Articles

Implementation of Knowledge Management Systems and Firm Performance: An Empirical Investigation

, &
Pages 92-104 | Published online: 05 Jan 2016

References

  • Alavi, M. and D.E. Leidner. “Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues,” MIS Quarterly, 25:1, 2001, p. 107–136.
  • Amir, E. and B. Lev. “Value-relevance of Non-financial Information: The Wireless Communications Industry,” Journal of Accounting & Economics, 22, 1996, pp. 3–30.
  • Barber, B.M. and J.D. Lyon. “Detecting Abnormal Operating Performance: The Empirical Power and Specification of Test Statistics,” Journal of Finance Economy, 41:3, 1996, pp. 359–399.
  • Barney, J.B. “Firm Resources and Sustained Competitive Advantage,” Journal of Management, 17:1, 1991, pp. 99–120.
  • Becerra-Fernandez, I. and R. Sabherwal. “An Empirical Study of the Effect of Knowledge Management Processes at Individual, Group, and Organizational Levels,” Decision Sciences, 34:2, 2003, pp. 225–259.
  • Becerra-Fernandez, I. and R. Sabherwal. “Organizational Knowledge Management: A Contingency Perspective,” Journal of Management Information Systems, 18:1, 2001, pp. 23–55.
  • Bender, D.H. “Financial Impact of Information Processing,” Journal of Management Information Systems, 3:2, 1986, pp. 232–238.
  • Bharadwaj, A.S. “A Resource-based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation,” MIS Quarterly, 24:1, 2000, pp. 169–196.
  • Bose, R. “Knowledge Management Capabilities & Infrastructure for E-commerce,” Journal of Computer Information Systems, 5, 2002, pp. 40–49.
  • Brook, R.M., D.O. May, and C.S. Mishra. “The Performance of Firms Before and After They Adopt Accounting-based Performance Plans,” Quarterly Review of Economics and Finance, 41, 2001, pp. 205–222.
  • Brynjolfsson, E. and L.M. Hitt. “Beyond the Productivity Paradox,” Communications of the ACM, 41:8, 1998, pp. 49–55.
  • Brynjolfsson, E. and L.M. Hitt. “Paradox Lost? Firm-level Evidence on the Returns to Information Systems Spending,” Management Sciences, 42:4, 1996, pp. 541–560.
  • Chan, Y.E. “IT Value: The Great Divide Between Qualitative and Quantitative and Individual and Organizational Measures,” Journal of Management Information Systems, 16:4, 2000, pp. 225–261.
  • Davenport, T.H. and L. Prusak. Working Knowledge. Cambridge, MA: Harvard Business School Press, 1998.
  • Dehning, B. and V.J. Richardson. “Returns on Investment in IT: A Research Synthesis,” Journal of Information System, 16:1, 2002, pp. 7–30.
  • Dehning, B. and T. Stratopoulos. “DuPont Analysis of an IT-enabled Competitive Advantage,” International Journal of Accounting Information Systems, 3, 2002, pp. 165–176.
  • Devaraj, S. and R. Kohli. “Performance Impacts of Information Technology: Is Actual Usage the Missing Link?” Management Science, 49:3, 2003, pp. 273–289.
  • Dodgson, M. “Organizational Learning: A Review of Some Literatures,” Organization Studies, 14:3, 1993, pp. 375–394.
  • Duliba, K.A., R.J. Kauffman, and H.C. Lucas, Jr. “Appropriating Value from CRS Ownership in the Airline Industry,” Organization Science, 12:5, 2001, pp. 702–728.
  • Eliashberg, J. and R. Chatterjee. “Analytical Models of Competition with Implications for Marketing Issues, Findings, and Outlook,” Journal of Marketing Research, 22, 1985, pp. 283–296.
  • Grant, R.M. Contemporary Strategy Analysis. Oxford, UK: Blackwell, 1995.
  • Grantham, C.E. and L.D. Nichols. The Digital Workplace: Designing Groupware Platforms. New York: Van Nostrand Reinhold, 1993.
  • Griggs, K.A., R.H. Wild, and E.Y. Li. “Web-based Knowledge Management Environment for Consulting and Research Organizations,” Journal of Computer Information Systems, 5, 2002, pp. 110–118.
  • Gurbaxani, V. and S. Whang. “The Impact of Information Systems on Organizations and Markets,” Communications of the ACM, 34:1, 1991, pp. 59–73.
  • Hayes, D.C., J.E. Hunton, and J.L. Reck. “Market Reaction to ERP Implementation Announcements,” Journal of Information Systems, 15:1, 2001, pp. 3–18.
  • Hitt, L.M., D.J. Wu, and X. Zhou. “Investment ERP: Business Impact and Productivity Measures,” Journal of Management Information Systems, 19:1, 2002, pp. 71–98.
  • Housel, T. and A.H. Bell. Measuring and Managing Knowledge. New York: McGraw-Hill, 2001.
  • Hung, H.C., J.Y. Wu, and B.S. Lin. “A Knowledge Management Architecture in Collaborative Supply Chain,” Journal of Computer Information Systems, 5, 2002, pp. 83–94.
  • Hunton, J.E., P. Lippincott, and J.L. Reck. “Enterprise Resource Planning Systems: Comparing Firm Performance of Adopters and Non-adopters,” International Journal of Accounting Information Systems, 4, 2003, pp. 165–184.
  • Kaplan, S. “KM the Right Way: A Step-by-Step Approach that will Ensure that Your Expensive KM System Actually Gets Used,” CIO, July 15, 2002, pp. 74–81.
  • Kieso, D.E. and J.J. Weygandt. Intermediate Accounting, 6th ed. New York: John Wiley & Sons, 1989.
  • Lai, H.C. and T.H. Chu. “Knowledge Management: A Review of Industrial Cases,” Journal of Computer Information Systems, 5, 2002, pp. 26–39.
  • Lee, H. and B. Choi. “Knowledge Management Enablers, Process and Organizational Performance: An Integrative View and Empirical Examination,” Journal of Management Information Systems, 20:1, 2002, pp. 179–228.
  • Mahmood, M.G., I. Mann, and J. Skidmore. “Information Technology Investment and Organization Performance: A Lagged Data Analysis,” Proceedings of the 1998 Resources Management Association International Conference, Harrisburg, PA, 1998, pp. 219–225.
  • Massey, A.P. “Knowledge Management in Pursuit of Performance: Insight from Nortel Networks,” MIS Quarterly, 26:3, March 2002, pp. 269–289.
  • Massey, A.P., M. Montoya-Weiss, and K. Holcom. “Reengineering the Customer Relationship: Leveraging Knowledge Assets at IBM,” Decision Support Systems, 32, 2001, pp. 155–170.
  • Mitra, S. and A.K. Chaya. “Analyzing Cost-Effectiveness of Organizations: The Impact of Information Technology Spending,” Journal of Management Information Systems, 13:2, 1996, pp. 29–57.
  • Nah, F., F.K. Siau, Y. Tian, and M. Ling. “Knowledge Management Mechanisms in E-commerce: A Study of Online Retailing and Auction Sites,” Journal of Computer Information Systems, 5, 2002, pp. 119–130.
  • Nonaka, I. and H. Takeuchi. The Knowledge Crating Company. New York: Oxford University Press, 1995.
  • Osborn, R.N. and J. Hagedoorn. “The Institutional and Evolutionary Dynamics of Inter-organizational Alliances and Networks,” Academy of Management Journal, 40:2, 1997, pp. 261–278.
  • Poston, R. and S. Grabski. “Financial Impacts of Enterprise Resources Planning Implementation,” International Journal of Accounting Information Systems, 2, 2001, pp. 271–294.
  • Rai, A.R. and N. Patnayakuni. “Technology Investment and Business Performance,” Communications of the ACM, 40:7, 1997, pp. 89–97.
  • Santhanam, R. and E. Hartono. “Issues in Linking Information Technology Capability to Firm Performance,” MIS Quarterly, 27:1, 2003, pp. 125–153.
  • Schulze, W.S. “The Two Resource-based Models of the Firm: Definitions and Implications for Research,” Academy of Management Best Paper Proceedings, 1992.
  • Skousen, K.F., E.K. Stice, and J.D. Stice. Intermediate Accounting, 13th ed. Cincinnati, OH: South-Western College Publishing, 1998.
  • Spender, J.C. and R.M. Grant. “Knowledge and the Firm: Overview,” Strategic Management Journal, Winter 1996, pp. 5–9.
  • Sugumaran, V. “An Agent-based Knowledge Management Framework for the E-commerce Environment,” Journal of Computer Information Systems, 5, 2002, pp. 63–72.
  • Tarn, K.Y. “The Impact of Information Technology Investments on Firm Performance and Evaluation: Evidence from Newly Industrialized Economies,” Information Systems Research, 9:1, 1998, pp. 85–98.
  • Teece, D.J. “Capturing Value from Knowledge Assets: The New Economy, Markets for Know-how, and Intangible Assets,” California Management Review, Spring 1998, pp. 55–79.
  • Tsang, E.W.K. “Transaction Cost and Resource-based Explanations of Joint Ventures: A Comparison and Synthesis,” Organization Studies, 21:1, 2000, pp. 215–242.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.