247
Views
6
CrossRef citations to date
0
Altmetric
Original Articles

The Role of Continuous Trust in Information Systems Continuance

, &
Pages 1-9 | Received 07 Sep 2011, Accepted 10 Jan 2012, Published online: 11 Dec 2015

References

  • Ajzen, I. The theory of planned behavior. Organizational Behavior and Human Decision Processes 50, 2 (1991), 179–211.
  • Alsajjan, B. and Dennis, C. Internet banking acceptance model: Cross-market examination. Journal of Business Research 63, 9-10 (2010), 957–963.
  • Baron, R.M. and Kenny, D.A. The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology 51, 6 (1986), 1173–1182.
  • Bhattacherjee, A. Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly 25, 3 (2001), 351–370.
  • Bhattacherjee, A. An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems 32, 2 (2001), 201–214.
  • Van Birgelen, M., de Jong, A., and Ruyter, K. De. Multichannel service retailing: The effects of channel performance satisfaction on behavioral intentions. Journal of Retailing 82, 4 (2006), 367–377.
  • Burton-Jones, A. and Straub, D.W. Reconceptualizing system usage: An approach and empirical test. Information Systems Research 17, 3 (2006), 228–246.
  • Cassel, C.M., Hackl, P., and Westlund, A.H. Robustness of partial least-squares method for estimating latent variable quality structures. Journal of Applied Statistics 26, (1999), 435–446.
  • Chen, S.C. and Chen, H.H. The empirical study of customer satisfaction and continued behavioural intention towards self-service banking: Technology readiness as an antecedent. International Journal of Electronic Finance 3, 1 (2009), 64–76.
  • Chin, W.W. How to write up and report PLS analyses. In Handbook of Partial Least Squares. Springer, (2010), 655–690.
  • Churchill, G.A. A paradigm for developing better measures of marketing constructs. Journal of Marketing Research 16, 1 (1979), 64–73.
  • Davis, F.D. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13, (1989), 319–340.
  • Deutsche Bank. Online banking and research: The state of play in 2010. Frankfurt, (2010).
  • Dirks, K.T. and Ferrin, D.L. The role of trust in organizational settings. Organization Science 12, 4 (2001), 450–467.
  • Festinger, L. A theory of cognitive dissonance. Stanford University Press, (1957).
  • Fishbein, M. and Ajzen, I. Belief, attitude, intention, and behavior: An introduction to theory and research. Addison-Wesley Publishing Company, (1975).
  • Flavián, C. and Guinaliu, M. Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site. Industrial Management & Data Systems 106, 5 (2006), 601–620.
  • Fornell, C. and Bookstein, F.L. Two structural equation models: LISREL and PLS applied to consumer exit-voice theory. Journal of Marketing Research 19, (1982), 440–452.
  • Fornell, C. and Larcker, D.F. Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research 18, 3 (1981), 39–50.
  • Forrester Research. Technographics Survey Highlight: Canadian Online Trust and Mobile Banking. (2009).
  • Gefen, D. and Straub, D.W. A practical guide to factorial validity using PLS-graph: Tutorial and annotated example. Communications of the Association for Information Systems 16, 1 (2005), 91–109.
  • Gefen, D., Karahanna, E., and Straub, D.W. Trust and TAM in online shopping: An integrated model. MIS Quarterly 27, 1 (2003), 51–90.
  • Gefen, D. E-commerce: The role of familiarity and trust. Omega: The International Journal of Management Science 28, 6 (2000), 725–737.
  • Hair, J.F. and Anderson, R.E. Multivariate data analysis with readings. Prentice Hall, Englewood Cliffs, New York, (1998).
  • Holsapple, C.W. and Wu, J. Building effective online game websites with knowledge-based trust. Information Systems Frontiers 10, 1 (2008), 47–60.
  • Hsu, M.H., Chiu, C.M., and Ju, T.L. Determinants of continued use of the WWW: An integration of two theoretical models. Industrial Management & Data Systems 104, 9 (2004), 766–775.
  • Jarvenpaa, S.L., Shaw, T.R., and Staples, D.S. Toward contextualized theories of trust: The role of trust in global virtual teams. Information Systems Research 15, 3 (2004), 250–267.
  • Jarvenpaa, S.L., Tractinsky, N., and Saarinen, L. Consumer trust in an Internet store: A cross-cultural validation. Journal of Computer-Mediated Communication 5, 2 (1999).
  • Kim, D.J., Ferrin, D.L., and Rao, H.R. A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems 44, 2 (2008), 544–564.
  • Lafferty. Foreign presence dominates in New Zealand. London, (2010).
  • Li, H., Sarathy, R., and Xu, H. Understanding situational online information disclosure as a privacy calculus. Journal of Computer Information Systems 51, 1 (2010), 62–71.
  • Liang, H., Saraf, N., Hu, Q., and Xue, Y. Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management. MIS Quarterly 31, 1 (2007), 59–87.
  • Liao, Z. and Cheung, M.T. Measuring consumer satisfaction in internet banking: A core framework. Communications of the ACM 51, 4 (2008), 47–51.
  • Limayem, M., Hirt, S.G., and Cheung, C.M.K. How habit limits the predictive power of intention: The case of information systems continuance. MIS Quarterly 31, 4 (2008), 705–737.
  • Lin, C.S., Wu, S., and Tsai, R.J. Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 5 (2005), 683–693.
  • McKinney, V., Yoon, K., and Zahedi, F. The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research 13, 3 (2002), 296–315.
  • McKnight, H.D., Choudhury, V., and Kacmar, C. The impact of initial consumer trust on intentions to transact with a web site: A trust building model. The Journal of Strategic Information Systems 11, 3-4 (2002), 297–323.
  • McKnight, H.D., Choudhury, V., and Kacmar, C. Developing and validating trust measures for e-commerce: An integrative typology. Information Systems Research 13, 3 (2002), 334–359.
  • Moutinho, L. and Smith, A. Modelling bank customer satisfaction through mediation of attitudes towards human and automated banking. International Journal of Bank Marketing 18, 3 (2000), 124–134.
  • Nevo, D. and Wade, M.R. How to avoid disappointment by design. Communications of the ACM 50, 4 (2007), 43–48.
  • Nielsen. Two-thirds of Online Kiwis now use Internet Banking. Auckland, (2008).
  • Nunnally, J.C. Psychometric Theory. McGraw-Hill Publishing Co., (1967).
  • Oliver, R.L. Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. Journal of Applied Psychology 62, 4 (1977), 480–486.
  • Ortiz de Guinea, A. and Markus, M.L. Why break the habit of a lifetime? Rethinking the roles of intention, habit, and emotion in continuing information technology use. MIS Quarterly 33, 3 (2009), 433–444.
  • Pavlou, P.A. and Fygenson, M. Understanding and predicting electronic commerce adoption: An extension of the theory of planned behavior. MIS Quarterly 30, 1 (2006), 115–143.
  • Pavlou, P.A. and Gefen, D. Building effective online marketplaces with institution-based trust. Information Systems Research 15, 1 (2004), 37–59.
  • Pavlou, P.A. Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce 7, 3 (2003), 101–134.
  • Pizzutti, C. and Fernandes, D. Effect of recovery efforts on consumer trust and loyalty in e-tail: A contingency model. International Journal of Electronic Commerce 14, 4 (2010), 127–160.
  • Podsakoff, P.M., MacKenzie, S.B., Lee, J.Y., and Podsakoff, N.P. Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology 88, 5 (2003), 879–903.
  • Riemenschneider, C.K., Jones, K., and Leonard, L.N.K. Web trust — A moderator of the web's perceived individual impact. Journal of Computer Information Systems 49, 4 (2009), 10–18.
  • Ring, P.S. and Van de Ven, A.H.. Developmental processes of cooperative interorganizational relationships. Academy of Management Review 19, 1 (1994), 90–118.
  • Rogers, E.M. Diffusion of Innovations. The Free Press, New York, NY, (2003).
  • Seale, C. Using Data Archives for Secondary Analysis. In C. Seale, ed., Researching Society and Culture. Sage Publications, Inc, London, (2004), 355–365.
  • Sobel, M.E. Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology 13, 1982 (1982), 290–312.
  • Staples, D.S., Wong, I., and Seddon, P.B. Having expectations of information systems benefits that match received benefits: Does it really matter? Information & Management 40, 2 (2002), 115–131.
  • Venkatesh, V. and Goyal, S. Expectation disconfirmation and technology adoption: Polynomial modeling and response surface analysis. MIS Quarterly 34, 2 (2010), 281–303.
  • Wold, S. Discussion: PLS in chemical practice. Technometrics 35, (1993), 136–139.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.