153
Views
4
CrossRef citations to date
0
Altmetric
Articles

Developing and Validating a Cultural User Satisfaction Instrument in Developing Countries

, , &

References

  • Abou-Shouk MA, Lim WM, Megicks P. Using competing models to evaluate the role of environmental pressures in ecommerce adoption by small and medium sized travel agents in a developing country. Tour Manage. 2016;52:327–39.
  • Aggelidis VP, Chatzoglou PD. Hospital information systems: Measuring end user computing satisfaction (EUCS). J Biomed Inf. 2012;45:566–79.
  • Aubert B, Rivard S, Patry M. Development of measures to assess dimensions of IS operation transactions. British Columbia: ICIS, Vancouver; December 14–17, 1994, 13–26 pp.
  • Bagchi KK, Udo GJ, Kirs PJ, Choden K. Internet use and human values: Analyses of developing and developed countries. Comput Hum Behav. 2015;50:76–90.
  • Bahli B, Rivard S. Validating measures of information technology outsourcing risk factors. Omega 2005;33:175–187.
  • Balestrino A. Tax avoidance and the endogenous formation of social norms. J. Socio-Econ. 2010;39:601–609.
  • Baroudi JJ, Orlikowski WJ. A short-form measure of user information satisfaction: A psychometric evaluation and notes on use. J Manage Inf Syst. 1988;4(4);44–59.
  • Bearden WO, Money RB, Nevins JL. Multidimensional versus unidimensional measures in assessing national culture values: The Hofstede VSM 94 example. J Bus Res. 2006;59:195–203.
  • Chai C, Bao D, Sun L, Cao Y. The relative effects of different dimensions of traditional cultural elements on customer product satisfaction. Int J Ind Ergon. 2015;48:77–88.
  • Churchill GA. A paradigm for developing better measures of marketing constructs. J Market Res. 1979;16(1):64–73.
  • Corneo G, Jeanne O. Conspicuous consumption, snobbism, and conformism. J. Public Econ. 1997;66:55–71.
  • Correia A, Kozak M. Exploring prestige and status on domestic destinations: the case of Algarve. Ann Tour Res. 2012;39(4):1951–1967.
  • Deng X, Doll WJ, Al-Gahtani SS, Larsen TJ, Pearson JM, Raghunathan TS. A cross-cultural analysis of the end-user computing satisfaction instrument: A multi-group invariance analysis. Inf Manage. 2008;45:211–220.
  • D’Orlando F, Ferrante F, Ruiu G. Culturally based beliefs and labor market institutions. J Socio-Econ. 2011;40:150–162.
  • Fornell C, Larcker D. Structural equation models with unobservable variables and measurement error. J Market Res. 1981;18(1):39–50.
  • Giritli H, Öney-Yazıcı E, Topçu-Oraz G, Acar E. The interplay between leadership and organizational culture in the Turkish construction sector. Int J Project Manage. 2013;31:228–238.
  • Grajzla P, Baniak A. Mandating behavioral conformity in social groups with conformist members. J Econ Behav Organiz. 2012;82:479–493.
  • Guzman RA, Rodriguez-Sickert C, Rowthorn R. When in Rome, do as the Romans do: the coevolution of altruistic punishment, conformist learning, and cooperation. Evol Hum Behav. 2007;28:112–117.
  • Hampden-Turner C, Trompenaars F. Response to Geert Hofstede. Int J Intercultural Rel. 1997;21(1):149–159.
  • Hauff S, Richter NF, Tressin T. Situational job characteristics and job satisfaction: The moderating role of national culture. Int Bus Rev. 2015;24:710–723.
  • Hofstede G. Cultures consequences: International differences in work related values. Beverly Hills, CA: Sage; 1980.
  • Hou C-K. Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan’s electronics industry. Int J Inf Manage. 2012;32:560–573.
  • Jahandideh B, Golmohammadib A, Meng F, O‘Gorman KD, Taheri B. Cross-cultural comparison of Chinese and Arab consumer complaintbehavior in the hotel context. Int J Hosp Manage 2014;41:67–76.
  • James J. Mobile phones and safety in developing countries: Evidence from Sub-Saharan Africa. Geoforum 2015;62:47–50.
  • Jamieson PE, Romer D. Unrealistic fatalism in U.S. youth ages 14 to 22: Prevalence and characteristics. J Adolesc Health 2008;42:154–160.
  • Lawson-Body A, Willoughby L, Logossah K. Developing an instrument for measuring E-commerce dimensions. J Comput Inf Syst. 2010;51(2):2–13.
  • Macintosh G, Lockshin L. Retail relationships and loyalty: A multi-level perspective. Int J Res Market. 1997;14(5):487–497.
  • Malhotra S, Sivakumar K, Zhu PC. A comparative analysis of the role of national culture on foreign market acquisitions by U.S. firms and firms from emerging countries. J Bus Res. 2010;64(7):714–722.
  • McHaney R, Hightower R, Pearson J. A validation of the end-user computing satisfaction instrument in Taiwan. Inf Manage. 2002;39:503–511.
  • Morgan PD, Tyler ID, Fogel J. Fatalism revisited. Semin Oncol Nurs. 2008;24(4):237–245.
  • Nonis SA, Teng JK, Ford CW. Cross-cultural investigation of time management practices and job outcomes. Int J Intercultural Relat. 2005;29:409–428.
  • Ong CS, Lai JY. Measuring user satisfaction with knowledge management systems: scale development, purification, and initial test. Comput Hum Behav. 2007;23:1329–1346.
  • Ong C-S, Day M-Y, Hsu W-L. The measurement of user satisfaction with question answering systems. Inf Manage. 2009;46:397–403.
  • Rees-Caldwell K, Pinnington AH. National culture differences in project management: Comparing British and Arab project managers’ perceptions of different planning areas. Int J Project Manage. 2013;31:212–227.
  • Shapiroa J, Wu S. Fatalism and savings. J Socio-Econ. 2011;40:645–651.
  • Shin SK, Ishman M, Sanders GL. An empirical investigation of socio-cultural factors of information sharing in China. Inf Manage. 2007;44:165–174.
  • Tadesse G, Bahiigwa G. Mobile phones and farmers’ marketing decisions in Ethiopia. World Develop. 2015;68:296–307.
  • Toh SM, Srinivas ES. Perceptions of task cohesiveness and organizational support increase trust and information sharing between host country nationals and expatriate coworkers in Oman. J World Bus. 2012;47:696–705.
  • Van der Boor P, Oliveira P, Veloso F. Users as innovators in developing countries: The global sources of innovation and diffusion in mobile banking services. Res Policy. 2014;43:1594–1607.
  • Woodroof J, Burg W. Satisfaction/dissatisfaction: are users predisposed. Inf Manage. 2003;40:317–324.
  • Xu C, Peak D, Prybutok V. A customer value, satisfaction, and loyalty perspective of mobile application recommendations. Decis Support Syst. 2015;79:171–183.
  • Yang TM, Maxwell TA. Information-sharing in public organizations: A literature review of interpersonal, intra-organizational and inter-organizational success factors. Government Inf Quart. 2011;28:164–175.
  • Yoon C. The effects of national culture values on consumer acceptance of e-commerce: Online shoppers in China. Inf Manage. 2009;46:294–301.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.