684
Views
22
CrossRef citations to date
0
Altmetric
Articles

A Cross-Cultural Study of Interpersonal Trust in Social Commerce

References

  • Liang TP, Turban E. Social commerce: a research framework for social commerce. Int J Electron Commerce. 2011-12;16(2):5–13. doi:10.2753/JEC1086-4415160201.
  • Anderson M, Brusa J, Price J and Sims J. Turning “like” to “buy”: social media emerges as a commerce channel, Booz & Company, 2011. https://www.strategyand.pwc.com/reports/turning-like-social-media-emerges
  • Friedrich T. Analyzing the factors that influence consumers’ adoption of social commerce-a literature review. Twenty-first Puerto Rico, USA: America’s Conference on Information Systems; 2015.
  • Mayer RC, Davis JH, Schoorman FD. An integrative model of organizational trust. Acad Manag Rev. 1995;20(3):709–34.
  • Gefen D. Reflections on the dimensions of trust and trustworthiness among online consumers. Database Adv Inf Syst. 2002;33(3):38–53. doi:10.1145/569905.569910.
  • McKnight DH, Choudhury V, Kacmar C. Developing and validating trust measures for e-commerce: an integrative typology. Inf Syst Res. 2002;12(3):334–59. doi:10.1287/isre.13.3.334.81.
  • Chen SC, Dhillon GS. Interpreting dimensions of consumer trust in e-commerce. Inf Technol Manag. 2003;4:303–18. doi:10.1023/A:1022962631249.
  • Wu JJ, Tsang SL. Factors affecting members’ trust belief and behaviour intention in virtual communities. Behav Inf Technol. 2008;27(2):115–25. doi:10.1080/01449290600961910.
  • Ridings CM, Gefen D, Arinze B. Some antecedents and effects of trust in virtual communities. J Strategic Inf Syst. 2002;11:271–95. doi:10.1016/S0963-8687(02)00021-5.
  • Rotter JB. A new scale for the measurement of interpersonal trust. J Pers. 1967;35:651–65. doi:10.1111/jopy.1967.35.issue-4.
  • Fischer CS. The public and private worlds of city life. Am Sociol Rev. 1981;46:306–16. doi:10.2307/2095062.
  • Zucker LG. Product of trust: institutional sources of economic structure, 1840 to 1920. Res Organizational Behav. 1986;8:53–111.
  • Gambetta D. Can we trust? In Gambetta D, Ed. Trust: making and breaking cooperative relations. New York, NY: Basil Blackwell; 1988. p. 213–37.
  • Rousseau DM, Sitkin SB, Burt RS, Camerer C. Not so different after all: a cross-discipline view of trust. Acad Manag Rev. 1998;23(3):393–404. doi:10.5465/AMR.1998.926617.
  • Paliszkiewicz J, Koohang A. Organizational trust as a foundation for knowledge sharing and its influence on organizational performance. Online J Appl Knowledge Manag. 2013;1(2):116–27.
  • Ng CSP. Intention to purchase on social commerce websites across cultures: a cross-regional study. Inf Manag. 2013;50:609–20. doi:10.1016/j.im.2013.08.002.
  • Qin L, Kong S. Perceived helpfulness, perceived trustworthiness, and their impact upon social commerce users’ intention to seek shopping recommendations. J Internet Commerce. 2015;14:492–508. doi:10.1080/15332861.2015.1103634.
  • Shapiro DL, Sheppard BH, Cheraskin L. Business on a handshake. Negotiation J. 1992;8(4):365–77. doi:10.1111/nejo.1992.8.issue-4.
  • Lewichi RJ, Bunker BB. Trust in relationships: A model of development and decline. In Bunker JBB, Rubin JZ, eds. Conflict, Cooperation, and Justice: Essays Inspired by the Work of Morton Deutsch. San Francisco: Jossey-Bass Publishers; 1995. p. 5–173.
  • Hsu MH, Chang CM, Yen CH. Exploring the antecedents of trust in virtual communities. Behav Inf Technol. 2011;30(5):587–601. doi:10.1080/0144929X.2010.549513.
  • Hsu MH, Ju TL, Yen CH, Change CM. Knowledge sharing behavior in virtual communities: the relationship between trust, self-efficacy, and outcome expectations. Int J Hum Comput Stud. 2007;65:153–69. doi:10.1016/j.ijhcs.2006.09.003.
  • Luo X. Trust production and privacy concerns on the Internet: a framework based on relationship marketing and social exchange theory. Ind Marketing Manag. 2002;31:111–18. doi:10.1016/S0019-8501(01)00182-1.
  • Gefen D, Karahanna E, Straub DW. Trust and TAM in online shopping: an integrated model. Manag Inf Syst Q. 2003;27(1):51–90.
  • Gefen D, Ridings CM. IT acceptance: managing user-IT Group Boundaries. ACM SIGMIS database. DATABASE Adv Inf Syst. 2003;34(3):25–40. doi:10.1145/937742.937746.
  • McAllister DJ. Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Acad Manag J. 1995;38(1):24–59. doi:10.2307/256727.
  • Doney PM, Cannon JP. An examination of the nature of trust in buyer-seller relationships. J Marketing. 1997;61(2):35–51. doi:10.2307/1251829.
  • Gefen D. E-commerce: the role of familiarity and trust. Omega. 2000;28:725–37. doi:10.1016/S0305-0483(00)00021-9.
  • Adler PS. Market, hierarchy, and trust: the knowledge economy and the future of capitalism. Organ Sci. 2001;12(2):215–34. doi:10.1287/orsc.12.2.215.10117.
  • Slyke CV, Shim JT, Johnson R, Jiang J. Concern for information privacy and online consumer purchasing. J Assoc Inf Syst. 2006;7(6):415–44.
  • Gefen D, Rose GM, Warkentin M, Pavlou PA. Cultural diversity and trust in IT adoption: a comparison of potential e-voter in the USA and South Africa. J Global Inf Manag. 2005;13(1):54–78. doi:10.4018/JGIM.
  • Morgan RM, Hunt SD. The commitment-trust theory of relationship marketing. J Marketing. 1994;58(3):20–38. doi:10.2307/1252308.
  • Hofstede G, Hofstede GJ, Minkov M. Culture and organizations. Software of the Mind, McGraw-Hill USA; 2010.
  • Pinsonneault A, Kraemer K. Survey research methodology in management information systems: an assessment. J Manag Inf Syst. 1993;10:75–105. doi:10.1080/07421222.1993.11518001.
  • Gefen D, Straub DW, Boudreau MC. Structural equation modeling and regression: guidelines for research practice. Communications Assoc Inf Syst. 2000;4:1–78.
  • Bagozzi RP, Yi Y. On the evaluation of structural equation models. J Acad Marketing Sci. 1988;16(1):74–94. doi:10.1007/BF02723327.
  • Chin WW. Issues and opinion on structural equation modeling. Manag Inf Syst Q. 1998;22:1–1.
  • Qureshi I, Compeau D. Assessing between-group differences in information systems research: a comparison of covariance- and component-based SEM. Manag Inf Syst Q. 2009;33(1):197–214.
  • Hair J, Anderson R, Tatham R, Black W. Multivariate data analysis with readings. New York, NY: Macmillan; 1992.
  • Nunnally JC. Psychometric theory. New York, NY: McGraw-Hill; 1967.
  • Fornell C. In Fornell C., ed. A second generation of multivariate analysis methods. New York, NY: Praeger Special Studies; 1982. Vol. 1 & 2.
  • Fornell C, Larcker D. Evaluating structural equation models with unobservable variables and measurement error. J Marketing Res. 1981;18:39–50. doi:10.2307/3151312.
  • Ganesan S, Hess R. Dimensions and levels of trust: implications for commitment to a relationship. Mark Lett. 1997;8(4):439–48. doi:10.1023/A:1007955514781.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.