39
Views
0
CrossRef citations to date
0
Altmetric
Research Article

How to Support Health Care Professionals in Emergencies

, , &

References

  • Vagni M, Maiorano T, Giostra V, Pajardi D. Coping with COVID-19: emergency stress, secondary trauma and self-efficacy in healthcare and emergency workers in Italy. Front Psychol. 2020;11:2294. doi:10.3389/fpsyg.2020.566912.
  • Bisht NS, Mahajan A. Shared stressors and core self-evaluations: a trait activation perspective on employee performance. J Bus Res. 2021;131:103–111. doi:10.1016/j.jbusres.2021.03.053.
  • Jensen MD, Lynggaard K, Kluth M. Paths, punctuations and policy learning—comparing patterns of European use of scientific expertise during the covid-19 crisis. Public Organiz Rev. 2022;22(2):223–47. doi:10.1007/s11115-022-00634-9.
  • Bautista JR, Zhang Y, Gwizdka J. Healthcare professionals’ acts of correcting health misinformation on social media. Int J Med Inform. 2021;148:104375. doi:10.1016/j.ijmedinf.2021.104375.
  • Han C, Li M, Haihambo N, Babuna P, Liu Q, Zhao X, Jaeger C, Li Y, Yang S. Mechanisms of recurrent outbreak of COVID-19: a model-based study. Nonlinear Dyn. 2021;106(2):1169–1185. doi:10.1007/s11071-021-06371-w.
  • Yang F, Zhang Y. Beyond formal exchange: an informal perspective on the role of leader humor on employee OCB. J Bus Res. 2022;151:118–125. doi:10.1016/j.jbusres.2022.06.054.
  • Chan SHJ, Lai HYI. Understanding the link between communication satisfaction, perceived justice and organizational citizenship behavior. J Bus Res. 2017;70:214–223. doi:10.1016/j.jbusres.2016.08.017.
  • Caldas MP, Ostermeier K, Cooper D. When helping hurts: COVID-19 critical incident involvement and resource depletion in health care workers. J Appl Psychol. 2021;106(1):29. doi:10.1037/apl0000850.
  • Öhman A, Mineka S. Fears, phobias, and preparedness: toward an evolved module of fear and fear learning. Psychol Rev. 2001;108(3):483. doi:10.1037/0033-295X.108.3.483.
  • Luthans F, Avey JB, Avolio BJ, Norman SM, Combs GM. Psychological capital development: toward a micro‐intervention. J Organ Behavior. 2006;27(3):387–93. doi:10.1002/job.373.
  • Tai‐Seale M, Cheung MW, Kwak J, Harris V, Madonis S, Russell L, Haley E, Agnihotri P. Unmet needs for food, medicine, and mental health services among vulnerable older adults during the COVID‐19 pandemic. Health Serv Res. 2023;58(S1):69–77. doi:10.1111/1475-6773.14084.
  • Voorhees CM, Fombelle PW, Bone SA. Don’t forget about the frontline employee during the COVID-19 pandemic: preliminary insights and a research agenda on market shocks. J Serv Res-Us. 2020;23(4):396–400. doi:10.1177/1094670520944606.
  • Carver CS, Scheier MF, Weintraub JK. Assessing coping strategies: a theoretically based approach. J Pers Soc Psychol. 1989;56(2):267–283. doi:10.1037/0022-3514.56.2.267.
  • Hammour KA, Farha RA, Manaseer Q, Al-Manaseer B. Factors affecting the public’s knowledge about COVID-19 vaccines and the influence of knowledge on their decision to get vaccinated. J Am Pharm Assn. 2021;62:309–16. doi:10.1016/j.japh.2021.06.021.
  • WHO. Health and care worker deaths during COVID-19. [ accessed 2022 Apr 5]. https://www.who.int/news/item/20-10-2021-health-and-care-worker-deaths-during-covid-19.
  • Tan BY, Chew NWS, Lee GKH, Jing M, Sharma VK. Psychological impact of the COVID-19 pandemic on health care workers in Singapore. Ann Intern Med. 2020;173:317–20. doi:10.7326/M20-1083.
  • Spilg E, Rushton CH, Phillips JL, Kendzerska T, Robillard R. The new frontline: exploring the links between moral distress, moral resilience and mental health in healthcare workers amidst the COVID-19 pandemic. SSRN Electron J. 2021. doi:10.2139/ssrn.3820558.
  • Salman M, Mustafa ZU, Raza MH, Khan TM, Asif N, Tahir H, Hussain K. Psychological effects of COVID-19 among health care workers, and how they are coping: a web-based, cross-sectional study during the first wave of COVID-19 in Pakistan. Disaster Med Public Health Prep. 2020;17:e104.
  • Maraqa B, Nazzal Z, Zink T. Palestinian health care workers’ stress and stressors during COVID-19 pandemic: a cross-sectional study. J Prim Care Community Health. 2020;11:2150132720955026. doi:10.1177/2150132720955026.
  • Shechter A, Diaz F, Moise N, Anstey DE, Ye S, Agarwal S, Birk JL, Brodie D, Cannone DE, Chang B. et al. Psychological distress, coping behaviors, and preferences for support among New York healthcare workers during the COVID-19 pandemic. Gen Hosp Psychiatry. 2020;66:1–8. doi:10.1016/j.genhosppsych.2020.06.007.
  • Chen H, Sun L, Du Z, Zhao L, Wang L. A cross‐sectional study of mental health status and self‐psychological adjustment in nurses who supported Wuhan for fighting against the COVID‐19. J Clin Nurs. 2020;29(21–22):4161–4170. doi:10.1111/jocn.15444.
  • Mo Y, Deng L, Zhang L, Lang Q, Huang H. Work stress among Chinese nurses to support Wuhan in fighting against COVID epidemic. J Nurs Manag. 2020;28:1002–09. doi:10.1111/jonm.13014.
  • McDougall RJ, Gillam L, Ko D, Holmes I, Delany C. Balancing health worker well-being and duty to care: an ethical approach to staff safety in COVID-19 and beyond. J Med Ethics. 2021;47(5):318–23. doi:10.1136/medethics-2020-106557.
  • Chirico F, Nucera G, Magnavita N. Protecting the mental health of healthcare workers during the COVID-19 emergency. BJPsych Int. 2021;18(1). doi:10.1192/bji.2020.39.
  • Bakker AB, de Vries JD. Job demands–resources theory and self-regulation: new explanations and remedies for job burnout. Anxiety Stress Coping. 2021;34(1):1–21. doi:10.1080/10615806.2020.1797695.
  • Probst TM, Gailey NJ, Jiang L, Bohle SL. Psychological capital: buffering the longitudinal curvilinear effects of job insecurity on performance. Saf Sci. 2016;100:74–82. doi:10.1016/j.ssci.2017.02.002.
  • Fredrickson BL, Losada MF. Job resources buffer the impact of job demands on burnout. J Occup Health Psychol. 2005;10(2):170. doi:10.1037/1076-8998.10.2.170.
  • Bakker AB, Demerouti E. Job demands–resources theory: taking stock and looking forward. J Occup Health Psychol. 2017;22(3):273. doi:10.1037/ocp0000056.
  • Demerouti E, Bakker AB, Nachreiner F, Schaufeli WB. The job demands-resources model of burnout. J Appl Psychol. 2019;86(3):499–512. doi:10.1037/0021-9010.86.3.499.
  • Lesener T, Gusy B, Wolter C. The job demands-resources model: a meta-analytic review of longitudinal studies. Work Stress. 2019;33(1):76–103. doi:10.1080/02678373.2018.1529065.
  • Rego A, Melo AI, Bluhm DJ, Júnior DR. Leader-expressed humility predicting team psychological safety: a personality dynamics lens. J Bus Ethics. 2021;174(3):669–86. doi:10.1007/s10551-020-04622-1.
  • Ali I, Khan MM, Shakeel S, Mujtaba BG. Impact of psychological capital on performance of public hospital nurses: the mediated role of job embeddedness. Public Organiz Rev. 2022;22(1):135–54. doi:10.1007/s11115-021-00521-9.
  • Luthans F, Norman SM, Avolio BJ, Avey JB. The mediating role of psychological capital in the supportive organizational climate—employee performance relationship. J Organ Behavior. 2008;29(2):219–38. doi:10.1002/job.507.
  • Bogler R, Somech A. Psychological capital, team resources and organizational citizenship behavior. J Psychol. 2019;153(8):784–802. doi:10.1080/00223980.2019.1614515.
  • Luthans F, Avolio BJ, Avey JB, Norman SM. Positive psychological capital: measurement and relationship with performance and satisfaction. Pers Psychol. 2007;60(3):541–572. doi:10.1111/j.1744-6570.2007.00083.x.
  • Tugade MM, Fredrickson BL. Resilient individuals use positive emotions to bounce back from negative emotional experiences. J Pers Soc Psychol. 2004;86(2):320–333. doi:10.1037/0022-3514.86.2.320.
  • Luthans F, Youssef-Morgan CM. Psychological capital: An evidence-based positive approach. Annu Rev Organ Psychol Organ Behav. 2017;4(1):339–366. doi:10.1146/annurev-orgpsych-032516-113324.
  • Antonetti P, Baghi I. When blame-giving crisis communications are persuasive: a dual-influence model and its boundary conditions. J Bus Ethics. 2021;172(1):59–78. doi:10.1007/s10551-019-04370-x.
  • Peterson C, Seligman ME. Character strengths and virtues: a handbook and classification. New York (NY): Oxford University Press; 2004.(Vol. 1).
  • Santarone K, McKenney M, Elkbuli A. Preserving mental health and resilience in frontline healthcare workers during COVID-19. Am J Emerg Med. 2020;38(7):1530–1531. doi:10.1016/j.ajem.2020.04.030.
  • Piferi RL, Lawler KA. Social support and ambulatory blood pressure: an examination of both receiving and giving. Int J Psychophysiol. 2006;62(2):328–336. doi:10.1016/j.ijpsycho.2006.06.002.
  • Xiao H, Zhang Y, Kong D, Li S, Yang N. The effects of social support on sleep quality of medical staff treating patients with coronavirus disease 2019 (COVID-19) in January and February 2020 in China. Med Sci Monit. 2020;26:e923549–1. doi:10.12659/MSM.923549.
  • Kanter RM. Men and women of the corporation revisited. Manage Rev. 1987;76:14.
  • Martin SR, Emich KJ, McClean EJ, Woodruff C. Keeping teams together: how ethical leadership moderates the effects of performance on team efficacy and social integration. J Bus Ethics. 2022;176(1):127–39. doi:10.1007/s10551-020-04685-0.
  • Cai H, Tu B, Ma J, Chen L, Fu L, Jiang Y, Zhuang Q. Psychological impact and coping strategies of frontline medical staff in Hunan between January and March 2020 during the outbreak of coronavirus disease 2019 (COVID-19) in Hubei, China. Med Sci Monit. 2020;26:e924171–1. doi:10.12659/MSM.924171.
  • Yunjiao Chen XT, Xing C, Zheng J. How healthcare workers respond to COVID-19: the role of vulnerability and social support in a close relationships defense mechanism. Acta Psychol (Amst). 2021;221:103442. doi:10.1016/j.actpsy.2021.103442.
  • Bogaerts S, Woerkom MV, Erba Y, Caluwé E, Jankovi M. Associations between resilience, psychological well-being, work-related stress and covid-19 fear in forensic healthcare workers using a network analysis. Front Psychiatry. 2021;12. doi:10.3389/fpsyt.2021.678895.
  • Paul H, Bamel UK, Garg P. Employee resilience and OCB: mediating effects of organizational commitment. Vikalpa. 2016;41(4):308–324. doi:10.1177/0256090916672765.
  • Fox S, Lydon S, Byrne D, Madden C, Connolly F, O’Connor P. A systematic review of interventions to foster physician resilience. Postgrad Med J. 2017;2017: 135212.
  • Luthans F, Youssef CM. Human, social, and now positive psychological capital management: investing in people for competitive advantage. Organ Dyn. 2004;33(2):143–160. doi:10.1016/j.orgdyn.2004.01.003.
  • Peterson C. The future of optimism. Am Psychol. 2000;55(1):44. doi:10.1037/0003-066X.55.1.44.
  • Carver CS, Scheier MF, Segerstrom SC. Optimism. Clin Psychol Rev. 2010;30(7):879–889. doi:10.1016/j.cpr.2010.01.006.
  • Ba Rbara LF, Marcial FL. Positive affect and the complex dynamics of human flourishing. Am Psychol. 2005;60(7):678–686.
  • Alrefaei AF, Almaleki D, Alshehrei F, Kadasah S, ALluqmani Z, Alotaibi A, Alsulaimani A, Aljuhani A, Alruhaili A. Assessment of health awareness and knowledge toward SARS-CoV-2 and COVID-19 vaccines among residents of Makkah, Saudi Arabia. Clin Epidemiol Global Health. 2021;13:100935. doi:10.1016/j.cegh.2021.100935.
  • Olum R, Chekwech G, Wekha G, Nassozi DR, Bongomin F. Coronavirus disease-2019: knowledge, attitude, and practices of health care workers at Makerere University Teaching Hospitals, Uganda. Front Public Health. 2020;8:181. doi:10.3389/fpubh.2020.00181.
  • López-Cabarcos M, López-Carballeira A, Ferro-Soto C. How to moderate emotional exhaustion among public healthcare professionals? Eur Res Manage Bus Econ. 2021;27(2):100140. doi:10.1016/j.iedeen.2020.100140.
  • Avey JB, Luthans F, Jensen SM. Psychological capital: a positive resource for combating employee stress and turnover. Hum Resour Manage. 2009;48(5):677–693. doi:10.1002/hrm.20294.
  • Armstrong JS, Overton TS. Estimating nonresponse bias in mail surveys. J Mark Res. 1977;14(3):396–402. doi:10.1177/002224377701400320.
  • Hajli MN. The role of social support on relationship quality and social commerce. Technol Forecast Soc. 2014;87:17–27. doi:10.1016/j.techfore.2014.05.012.
  • Kankanhalli A, Tan BC, Wei K-K. Contributing knowledge to electronic knowledge repositories: an empirical investigation. MIS Q. 2005;29(1):113–43. doi:10.2307/25148670.
  • Vandewaa EA, Turnipseed DL, Cain G. Panacea or placebo? An evaluation of the value of emotional intelligence in healthcare workers. J Health Hum Serv Adm. 2016;38:438–77.
  • Tamang N, Rai P, Dhungana S Sherchan B, Shah B, Pyakurel P, Rai S. COVID-19: a National Survey on perceived level of knowledge, attitude and practice among frontline healthcare workers in Nepal. BMC Public Health. 2020;20(1):1–10. doi:10.1186/s12889-020-10025-8.
  • Nemati M, Ebrahimi B, Nemati F. Assessment of Iranian nurses’ knowledge and anxiety toward COVID-19 during the current outbreak in Iran. Arch Clin Infect Dis. 2020;15(COVID–19):e102848. doi:10.5812/archcid.102848.
  • Zhong B-L, Luo W, Li H-M, Zhang Q-Q, Liu X-G, Li W-T, Li Y. Knowledge, attitudes, and practices towards COVID-19 among Chinese residents during the rapid rise period of the COVID-19 outbreak: a quick online cross-sectional survey. Int J Biol Sci. 2020;16(10):1745. doi:10.7150/ijbs.45221.
  • Podsakoff PM, Organ DW. Self-reports in organizational research: problems and prospects. J Manage. 1986;12(4):531–544. doi:10.1177/014920638601200408.
  • Lindell MK, Whitney DJ. Accounting for common method variance in cross-sectional research designs. J Appl Psychol. 2001;86(1):114–121. doi:10.1037/0021-9010.86.1.114.
  • Hocevar KP, Flanagin AJ, Metzger MJ. Social media self-efficacy and information evaluation online. Comput Human Behav. 2014;39:254–262. doi:10.1016/j.chb.2014.07.020.
  • Podsakoff PM, Mackenzie SB, Lee JY, Podsakoff NP. Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol. 2003;88(5):879–903. doi:10.1037/0021-9010.88.5.879.
  • Liu H, Ke W, Wei KK, Hua Z. The impact of IT capabilities on firm performance: the mediating roles of absorptive capacity and supply chain agility. Decis Support Syst. 2013;54(3):1452–1462. doi:10.1016/j.dss.2012.12.016.
  • Fornell C, Larcker DF. Evaluating structural equation models with unobservable variables and measurement error. J Mark Res. 1981;18(1):38–50. doi:10.1177/002224378101800313.
  • Helm S, Tolsdorf J. How does corporate reputation affect customer loyalty in a corporate crisis? J Contingencies Crisis Manage. 2013;21(3):144–52. doi:10.1111/1468-5973.12020.
  • Hayes A. Introduction to mediation, moderation, and conditional process analysis. J Educ Meas. 2013;51(3):335–37. doi:10.1111/jedm.12050.
  • Opoku-Dakwa A. Moral intensity, perceived impacts, and task motivation: evidence from volunteers. Bus Soc. 2022;61(7):1881–1918. doi:10.1177/00076503211053023.
  • Daryanti Saragih I, Santo Imanuel Tonapa ISS, Advani S, Oktaria Batubara S, Suarilah I, Lin C-J. Global prevalence of mental health problems among healthcare workers during the Covid-19 Pandemic: a systematic review and meta-analysis. Int J Nurs Stud. 2021;121:104002.
  • Yang H, Ma J. How an epidemic outbreak impacts happiness: factors that worsen (vs. protect) emotional well-being during the coronavirus pandemic. Psychiatry Res. 2020;289:113045. doi:10.1016/j.psychres.2020.113045.
  • Peterson SJ, Luthans F, Avolio BJ, Walumbwa FO, Zhang Z. Psychological capital and employee performance: a latent growth modeling approach. Pers Psychol. 2011;64(2):427–450. doi:10.1111/j.1744-6570.2011.01215.x.
  • Chew NW, Lee GK, Tan BY, Jing M, Goh Y, Ngiam NJH, Yeo LLL, Ahmad A, Ahmed Khan F, Napolean Shanmugam G. et al. A multinational, multicentre study on the psychological outcomes and associated physical symptoms amongst healthcare workers during COVID-19 outbreak. Brain Behav Immun. 2020;88:559–565. doi:10.1016/j.bbi.2020.04.049.
  • Christensen T, Ma L. Comparing SARS and COVID-19: challenges of governance capacity and legitimacy. Public Organiz Rev. 2021;21:1–17. doi:10.1007/s11115-021-00510-y.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.