Home Sweet Apartment: A Text Analysis of Satisfaction and Dissatisfaction with Apartment Homes

References

• Adam, E. К., & Chase-Lansdale, P. L. (2002). Home sweet home(s): Parental separation, residential moves, and adjustment problems in low-income adolescent girls. Developmental Psychology, 38(5), 792-805.
   Google Scholar
• Ahlbrandt, R. S., Jr., & Brophy, P. C. (1976). Management: An important element of the housing environment. Environment and Behavior, 8(4), 505-526.
   Google Scholar
• Allison, P. D. (1999). Logistic regression using the SAS system: Theory and application. Cary, NC: SAS Institute, Inc.
   Google Scholar
• Barcus, H. R. (2004). Urban-rural migration in the USA: An analysis of residential satisfaction. Regional Studies, 38(6), 643-657.
   Google Scholar
• Baumgartner, M. P. (1988). The moral order of a suburb. New York: Oxford University Press.
   Google Scholar
• Bernard, H. R., & Ryan, G. (1998). Text analysis: Qualitative and quantitative analysis. In H. R. Bernard (Ed.), Handbook of methods in cultural anthropology (pp. 595-645). London: Sage Publications.
   Google Scholar
• Bickart, В., & Schindler, R. M. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing, 15, 31-40.
   Google Scholar
• Boyle, P. J., Kulu, H., Cooke, T., Gayle, V, & Mulder, С. H. (2006). The effect of moving on union dissolution (MPIDR Working Paper WP-2006-002). Rostock, Germany: The Max Planck Institute for Demographic Research.
   Google Scholar
• Carey, J. W., Morgan, M., & Oxtoby, M. J. (1996). Intercoder agreement in analysis of responses to open-ended interview questions: Examples from tuberculosis research. Cultural Anthropology Methods Journal, 8, 1-5.
   Google Scholar
• Chevalier, J. A., & Mayzlin, D. (2006). The effect of word of mouth on sales: Online book reviews. Journal of Marketing Research, 43, 345-354.
   Google Scholar
• Chiou, J. S., & Cheng, C. (2003). Should a company have message boards on its web sites? Journal of Interactive Marketing, 1 7, 50-61.
   Google Scholar
• Cook, C. C. (1988). Components of neighborhood satisfaction: Responses from urban and suburban single-parent women. Environment and Behavior, 20 (2), 115-149.
   Google Scholar
• Delgadillo, L., & Erickson, L. V. (2006). Off-campus student housing satisfaction. Journal of Family and Consumer Sciences, 98(4), 5-9.
   Google Scholar
• Dellarocas, C. (2006). Strategic manipulation of Internet opinion forums: Implications for consumers and firms. Management Science, 52(10), 1577-1593.
   Google Scholar
• DiPasquale, D., & Glaeser, E. (1999). Incentives and social capital: Are homeowners better citizens? Journal of Urban Economics, 45(2), 354-384.
   Google Scholar
• Ellis, C. D., Lee, S., & Kweon, B. (2006). Retail land use, neighborhood satisfaction and the urban forest: An investigation into the moderating and mediating effects of trees and shrubs. Landscape and Urban Planning, 74, 70-78.
   Google Scholar
• Finch, B. J., & Luebbe, R. L. (1997). Using internet conversations to improve product quality: An exploratory study. International Journal of Quality and Reliability Management, 14, 849-865.
   Google Scholar
• Fransson, U., Rosenqvist, G., & Turner, B. (2001). Household valuation of housing and neighbourhood qualities. Gävle, Sweden: Uppsala University.
   Google Scholar
• Geer, J. G. (1988). What do open-ended questions measure? Public Opinion Quarterly, 52, 365-371.
   Google Scholar
• Glaeser, E. L., Laibson, D., & Sacerdote, В. (2002). An economic approach to social capital. The Economic Journal, 112, F437-F458.
   Google Scholar
• Godes, D., & Mayzlin, D. (2004). Using online conversations to study word-of-mouth communication. Marketing Science, 23(4), 545-560.
   Google Scholar
• Harmon, L. C., & McKenna-Harmon, K. M. (1994). The hidden costs of resident dissatisfaction. Journal of Property Management, 59(3), 52-54.
   Google Scholar
• James, R. N., III. (2007). Multifamily housing characteristics and tenant satisfaction. Journal of Performance of Constructed Facilities, 21(6), 472-480.
   Google Scholar
• Jehn, K. A., & Doucet, L. (1996). Developing categories from interview data: Text analysis and multidimensional scaling. Part 1. Cultural Anthropology Methods Journal, 8(2), 15-16.
   Google Scholar
• Joint Center for Housing Studies. (2006). America’s rental housing: Homes for a diverse nation. Cambridge, MA: Harvard University.
   Google Scholar
• Kaplan, R. (2001). The nature of the view from home. Environment and Behavior, 33(4), 507-542.
   Google Scholar
• Kelley, E. N. (2003). Practical apartment management (5th ed.). Chicago: Institute of Real Estate Management of the National Association of Realtors.
   Google Scholar
• Kelley, H. H. (1967). Attribution theory in social psychology. In D. Levine (Ed.), Nebraska symposium on motivation: Vol. 15 (pp. 192-238). Lincoln, NE: University of Nebraska Press.
   Google Scholar
• Kelley, S. (1983). Interpreting elections. Princeton, NJ: Princeton University Press.
   Google Scholar
• Krosnick, J. A. (1999). Survey research. Annual Review of Psychology, 50, 537-567.
   Google Scholar
• LeBrassuer, R., Blackford, K, & Whissell, C. (1988). The Leford Test of tenant locus of control: Introducing an effective measure relating locus of control and housing satisfaction. Environment and Behavior, 20(3), 300-319.
   Google Scholar
• Lee, B. A. (1981). The urban unease revisited: Perceptions of local safety and neighbourhood satisfaction among metropolitan residents. Social Science Quarterly 62(4), 611-629.
   Google Scholar
• Lu, M. (1999). Determinants of residential satisfaction: Ordered logit vs. regression models. Growth and Change, 30, 264-287.
   Google Scholar
• Magdol, L. (2002). Is moving gendered? The effects of residential mobility on the psychological well-being of men and women. Sex Roles, 47, 553-560.
   Google Scholar
• Mayzlin, D. (2006). Promotional chat on the internet. Marketing Science, 25(2), 157-165.
   Google Scholar
• McHugh, K. E., Gober, P., & Reid, N. (1990). Determinants of short- and long-term mobility expectations for home owners and renters. Demography, 27(1), 81-95.
   Google Scholar
• Morin, R. (2003, February 1). Scholar invents fans to answer his critics. The Washington Post, p. C01.
   Google Scholar
• Morris, E. W., & Winter, M. (1978). Housing, family and society. New York: John Wiley and Sons.
   Google Scholar
• Nakagawa, K., Stafford, M. E., Fisher, T. A., & Mathews, L. (2002). The “city migrant” dilemma: Building community at high-mobility urban schools. Urban Education, 37, 96-125.
   Google Scholar
• Oh, J. (2003). Social bonds and the migration intentions of elderly urban residents: The mediating effect of residential satisfaction. Population Research and Policy Review, 22, 127-146.
   Google Scholar
• Paris, D. E., & Kangari, R. (2005). Multifamily affordable housing: Residential satisfaction. Journal of Performance of Constructed Facilities, 19(2), 138-145.
   Google Scholar
• Presser, S. (1990). Measurement issues in the study of social change. Social Forces, 68, 856-868.
   Google Scholar
• Romano, N. C, Jr., Donovan, C, Chen, H., & Nunamaker, J. F., Jr. (2003). A methodology for analyzing web-based qualitative data. Journal of Management Information Systems, 19(4), 213-246.
   Google Scholar
• Rotter, J. B. (1966). Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs, 80(1), 1-28.
   Google Scholar
• Ryan, G., & Weisner, T. (1996). Analyzing words in brief descriptions: Fathers and mothers describe their children. Cultural Anthropology Methods Journal, 8(3), 13-16.
   Google Scholar
• Savasdisara, T. (1988). Residents’ satisfaction and neighbourhood characteristics in Japanese urban communities. Landscape and Urban Planning, 15, 201-210.
   Google Scholar
• Schachter, J. (2001). Why people move: Exploring the March 2000 Current Population Survey. Washington, DC: U.S. Census Bureau.
   Google Scholar
• Smith, T. W. (1987). That which we call welfare by any other name would smell sweeter: An analysis of the impact of question wording on response patterns. Public Opinion Quarterly, 51, 75-83.
   Google Scholar
• Speare, A. (1974). Residential satisfaction as an intervening variable in residential mobility. Demography, 11, 173-188.
   Google Scholar
• Taylor, R. B. (1995). The impact of crime on communities. Annals of the American Academy of Political and Social Science, 539, 28-45.
   Google Scholar
• Tucker, C. J., Marx, J., & Long, L. (1998). “Moving on:” Residential mobility and children’s school lives. Sociology of Education, 77(2), 111-129.
   Google Scholar
• Varady, D. P., & Carrozza, M. A. (2000). Toward a better way to measure customer satisfaction levels in public housing: A report from Cincinnati. Housing Studies, 75(6), 797-825.
   Google Scholar
• Wang, J., Chiu, С, & Tang, J. (2005). The correlational study of eWOM and product sales predictions through the SNA perspectives - an exploratory investigation by Taiwan’s cellular phone market. Proceedings of the 7thInternational Conference on Electronic Commerce, Xi’an, China, 666-673.
   Google Scholar