Advanced search
Publication Cover
Research-Technology Management Volume 59, 2016 - Issue 5
Submit an article Journal homepage
796
Views
35
CrossRef citations to date
0
Altmetric
Features

Identifying Tensions in the Servitized Value Chain

If servitization is to be successful, servitizing firms must address the tensions the process creates in their value network.

Jamie BurtonView further author information
,
Vicky StoryView further author information
,
Judy ZolkiewskiView further author information
,
Chris RaddatsView further author information
,
Tim S. BainesView further author information
&
Dominic MedwayView further author information
Pages 38-47 | Published online: 26 Aug 2016

References

  • Baines, T. S., and Lightfoot, H. 2013. Made to Serve: Understanding What It Takes for a Manufacturer to Compete Through Servitization and Product-Service Systems. Hoboken, NJ: Wiley.
  • Baines, T. S., Lightfoot, H., Benedettini, O., and Kay, J. 2009. The servitization of manufacturing: A review of literature and reflection on future challenges. Journal of Manufacturing Technology Management 20(5): 547–567.
  • Davies, A., Brady, T., and Hobday, M. 2007. Organizing for solutions: Systems seller vs. systems integrator. Industrial Marketing Management 36(2): 183–193.
  • Gertler, M. S. 1995. “Being there”: Proximity, organization, and culture in the development and adoption of advanced manufacturing technologies. Economic Geography 71(1): 1–26.
  • King, N. 2004. Using templates in the thematic analysis of text. In Essential Guide to Qualitative Methods in Organizational Research, edited by C. Cassell and G. Symon 256–270. London: Sage.
  • Kowalkowski, C., Kindström, D., and Witell, L. 2011. Internalisation or externalisation?. Examining organizational arrangements for industrial services. Managing Service Quality: An International Journal 21(4): 373–391.
  • Oliva, R., and Kallenberg, R. 2003. Managing the transition from products to services. International Journal of Service Industry Management 14(2): 160–172.
  • Paiola, M., Saccani, N., Perona, M., and Gebauer, H. 2013. Moving from products to solutions: Strategic approaches for developing capabilities. European Management Journal 31(4): 390–409.
  • Parida, V., Sjödin, D. R., Wincent, J., and Kohtamäki, M. 2014. Mastering the transition to product-service provision: Insight into business models, learning activities, and capabilities. Research-Technology Management 57(3): 44–52.
  • Raddats, C. O., and Burton, J. 2014. Creating multi-vendor solutions: The resources and capabilities required. Journal of Business and Industrial Marketing 29(2): 132–142.
  • Reinartz, W., and Ulaga, W. 2008. How to sell services more profitably. Harvard Business Review 86(5): 90–96.
  • Salonen, A., and Jaakkola, E. 2015. Firm boundary decisions in solution business: Examining internal vs. external resource integration. Industrial Marketing Management 51:171–183.
  • Spring, M., and Araujo, L. 2013. Beyond the service factory: Service innovation in manufacturing supply networks. Industrial Marketing Management 42(1): 59–70.
  • Story, V., Raddats, C., Burton, J., Zolkiewski, J., and Baines, T. 2016. Capabilities for advanced services: A multi-actor perspective. Industrial Marketing Management. Published electronically May 9. http://dx.doi.org/10.1016/j.indmarman.2016.04.015
  • Tukker, A. 2004. Eight types of product-service system: Eight ways to sustainability?. Experiences from SusProNet. Business Strategy and the Environment 13(4): 246–260.
  • Zolkiewski, J., Burton, J., and Stratoudaki, S. 2008. The delicate power balance in advertising agency–client relationships: Partnerships or battleground?. The case of the Greek advertising market. Journal of Customer Behaviour 7(4): 315–332.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.