REFERENCES
- Altshuller , G. ( 1996 ). And Suddenly the Inventor Appeared: Triz, the Theory of Inventive Problem Solving, , 2nd ed. Worschester , MA : Technical Innovation Center .
- Center for Quality Management . ( 1993 ). A special issue on: Kano's Methods for Understanding Customer-Defined Quality. The Center for Quality Management Journal. (Cambridge, MA) , 2 ( 4 ): Fall .
- De Bono , E. ( 1992 ). Serious Creativity: Using the Power of Lateral Thinking to Create New Ideas . New York : Harper Business .
- Gitlow , H. ( 1998–1999 ). Innovation on Demand . Quality Engineering , 11 ( 1 ): 79 – 89 .
- Kano , N. , Takahashi , F. ( 1979 ). The Motivator Hygiene Factor in Quality . JSQC, 9(th) Annual Presentation Meeting , Abstracts , pp. 21 – 26 .
- Pugh , S. ( 1991 ). Total Design: Integrated Methods for Successful Product Engineering , Addison-Wesley Pub Co. Boston , MA .
- Rasis , D. , Gitlow , H. , Popovich , E. ( 2002 ). Paper organizers international: a fictitious six sigma green belt case study–part 1 . Quality Engineering , 15 ( 1 ): 127 – 145 .
- Rasis , D. , Gitlow , H. , Popovich , E. ( 2002 ). Paper organizers international: a fictitious six sigma green belt case study–part 2 . Quality Engineering , 15 ( 2 ): 259 – 274 .
- ©“Six Sigma” is a registered trademark of the Motorola Corporation.