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Original Articles

Quality QuandariesFootnote: Efficiency Improvement in a Nursing Department

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Pages 222-228 | Published online: 12 Mar 2009

REFERENCES

  • De Koning , H. , De Mast , J. ( 2007 ). The CTQ flow-down as a conceptual model of project objectives . Quality Management Journal , 14 ( 2 ): 19 – 28 .
  • De Koning , H. , Verver , J. , Van den Heuvel , J. , Bisgaard , S. , Does , R. ( 2006 ). Lean Six Sigma in healthcare . Journal of Healthcare Quality , 28 ( 2 ): 4 – 11 .
  • Does , R. J. M. M. , Vermaat , T. M. B. , De Koning , H. , Bisgaard , S. , Van den Heuvel , J. ( 2006 ). Standardizing health care projects . Six Sigma Forum Magazine , 6 ( 1 ): 14 – 23 .
  • Does , R. J. M. M. , Vermaat , T. M. B. , Verver , J. P. S. , Bisgaard , S. , Van den Heuvel , J. ( 2009 ). Reducing start time delays in operating rooms . Journal of Quality Technology , 41 ( 1 ):95–109.
  • George , M. ( 2003 ). Lean Six Sigma for Service . New York : McGraw-Hill .
  • Liker , J. K. ( 2004 ). The Toyota Way . New York : McGraw-Hill .
  • ∗Edited by S⊘ren Bisgaard

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