REFERENCES
- De Koning , H. , De Mast , J. , Does , R. J. M. M. , Vermaat , M. B. , Simons , S. ( 2008 ). Generic Lean Six Sigma project definitions in financial services . Quality Management Journal , 15 ( 4 ): 32 – 45 .
- De Mast , J. , Does , R. J. M. M. , De Koning , H. , Lokkerbol , J. ( 2011 ). Lean Six Sigma for Service and Healthcare, , 2nd ed. Alphen aan den Rijn , The Netherlands : Beaumont .
- Niemeijer , G. N. , Does , R. J. M. M. , De Mast , J. , Trip , A. , Van den Heuvel , J. ( 2011 ). Generic project definitions for improvement of health care delivery: A case-based approach . Quality Management in Health Care , 20 ( 2 ): 152 – 164 .
- Snee , R. D. , Hoerl , R. W. ( 2005 ). Six Sigma beyond the Factory Floor . Upper Saddle River , NJ : Pearson Education .
- *Edited by Ronald J. M. M. Does.