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Quality Engineering Volume 30, 2018 - Issue 3: Lean Six Sigma for Operational and Service Excellence
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Case Study

Applying Lean Six Sigma methods to reduce length of stay in a hospital's emergency department

Sandra L. FurtererAssociate Professor of Engineering Management, Systems, and Technology, University of Dayton, Dayton, OhioCorrespondence[email protected]
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Pages 389-404 | Published online: 04 Oct 2018

References

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  • American College of Emergency Physicians. 2002. Crowding Resources Taskforce of the American College of Emergency Physicians, Responding to Emergency Department Crowding: A Guidebook for Chapters. Irving, TX: American College of Emergency Physicians (ACEP).
  • Castle, L., E. Franzblau-Isaad, and J. Paulsen. 2005. Using six sigma to reduce medication errors in a home-delivery pharmacy service. Joint Commission Journal on Quality and Patient Safety 31 (6):319–24. doi:10.1016/S1553-7250(05)31041-5.
  • Christianson, J. B., J. H. Warrick, R. Howard, and J. Vollum. 2005. Deploying Six Sigma in a health care system as a work in progress. Joint Commission Journal on Quality and Patient Safety 31 (11):603–13. doi:10.1016/S1553-7250(05)31078-6.
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  • Furterer, S. 2014. Lean six sigma case studies in the healthcare enterprise. Springer.
  • Hussein, N. A., T. F. Abdelmaguid, B. S. Tawfik, and N. G. Ahmed. 2017. Mitigating overcrowding in emergency departments using Six Sigma and simulation: A case study in Egypt. Operations Research for Health Care 15:1–12. doi:10.1016/j.orhc.2017.06.003.
  • Klein, D., and V. Khan. 2017. Utilizing six sigma lean strategies to expedite emergency department CT scan throughput in a tertiary care facility. Journal of the American College of Radiology 14 (1):78–81. doi:10.1016/j.jacr.2016.06.032.
  • Stanton, P., R. Gough, R. Ballardie, T. Bartram, G. Bamber, and A. Sohal. 2014. Implementing lean management/Six Sigma in hospitals: beyond empowerment or work intensification?. The International Journal of Human Resource Management 25 (21):2926–40. doi:10.1080/09585192.2014.963138.
  • Wang, J., J. Li, and P. K. Howard. 2013. A system model of work flow in the patient room of hospital emergency department. Health Care Management Science 16:341–51. doi:10.1007/s10729-013-9235-1.

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