References
- Gass , Kenneth C , Standard Operating Procedures , 3rd ed., Specialized Quality Publications , Wisconsin Rapids , WI , 1992 .
- Gass , Kenneth C , Getting the Most Out of Procedures , Qual. Eng. , 5 ( 4 ) ( 1993 ).
- Rosander , A. C. , The Quest for Quality in Services , ASQC Quality Press , Milwaukee/ Quality Resources, White Plains, NY , 1989 .
- Crosby , Philip B. , Quality is Free: The Art of Making Quality Certain , McGraw-Hill Book Company , New York , 1979 .
- Scholtes , Peter R. , The Team Handbook: How to Use Teams to Improve Quality , Joiner Associates , Madison , WI , 1988 .
- Caplan , Frank , The Quality System: A Sourcebook for Managers and Engineers , 2nd ed., ASQC Quality Press , Milwaukee/Chilton, Radnor , PA , 1990 .