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Original Articles

A FRAMEWORK FOR PROCESS EFFECTIVENESS MEASURES

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Pages 45-50 | Published online: 19 Oct 2007

References

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  • Kano , N. , Seraku , N. , Takahashi , F. , and Tsuji , S. , Attractive Quality and Must Be Quality , Quality , 14 ( 2 ), 39 – 48 ( 1984 ).
  • King , R. , Belter Designs in Half the Time , 3rd ed., GOAL\ QPC , Methuen , MA , 1989 .

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