References
- Ittner, C, Exploratory Evidence on the Behavior of Quality Costs , Oper. Res ., 44 ( 1 ), 114 – 130 ( 1996 ).
- Kackar , R. , Off-Line Quality Control, Parameter Design, and the Taguchi Method , J. Qual. Technol ., 17 ( 4 ) 176 – 188 , ( 1985 ).
- Taguchi , G. and Clausing , D. , Robust Quality , Harvard Bus. Rev ., 68 ( 1 ). 65 – 75 ( 1990 ).
- Lundvall , D. , Quality Costs , in Quality Control Handbook , edited by J. Juran , McGraw-Hll Book Co. , New York , 1974 .
- Goldratt , E. , Theory of Constraints , North River Press , New York , 1990 .
- Banker , R. , Datar , S. , and Kekre , S. , Relevant Costs, Congestion and Slochasticity in Production Environments , J. Account. Econom . 10 ( 3 ), 171 – 197 ( 1988 ).
- Sjoblom , L. , An Analysis of Quality Management Practices-Technical Tools and Management Leadership , Qual. Management J ., 2 ( 2 ), 26 – 36 ( 1995 ).
- Kolesar , P. , The Mess at Plastron A Case Study of an SPC Startup , presented at the conference Field Studies in Quality Management ( 1993 ).
- Box , G. and Draper , N. , Empirical Model-Building and Response Surfaces , John Wiley & Sons , New York , 1987 .
- Logothethis , N. and Wynn , H. , Quality Through Design Experimental Design, Off-line Quality Control and Tagu-chi's Contributions , Oxford University Press , Oxford , 1989 .
- Box , G. , Hunter , W. , and Hunter , S. , Statistics for Experimenters , John Wiley and Sons , New York , 1978 .
- Lawler , E. , III, Mohrman , S. , and Ledford , G. , Employee Involvement and Total Quality Management , Jossey-Bass Publishers , San Francisco , 1992 .